22 results
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Customer Service Representative

Fluent Cannabis Care Miami, FL 33137
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Cansortium Inc is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania and Texas as Fluent Cannabis, as well as in Michigan through its in-market partner. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent and our standards, practices, and performance is unmatched.


We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.


Find out more at www.getfluent.com. Follow us on LinkedIn and Indeed.


ROLE SUMMARY


The overall purpose of the Customer Service Representative is to be responsible for delivering efficient, high quality customer service to patients, patients’ representatives, providers, and state agencies. Answer calls in a professional, pleasant, and courteous manner within 30 seconds. Receives and responds to all phone calls/inquiries, questions, and concerns in all areas. Able to prioritize patient needs and provide accurate information based on physician recommendations. Other duties may be assigned.


HOURS
Call Center schedules: (All shifts require availability on Weekends/Holidays)

Shift A - 8:30A-5:00P (5 SHIFTS)

Shift B - 9:00A-5:30P (5 SHIFTS)

Shift C - 9:30A-6:00P (5 SHIFTS)

Shift D - 10:00A-6:30P (5 SHIFTS)

Shift E - 10:30A-7:00P (5 SHIFTS)

Shift F - 11:00A-7:30P (5 SHIFTS)

Shift G - 12:00P-8:30P (5 SHIFTS)


KEY RESPONSIBILITIES


  • Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.
  • Escalate client-related issues to the appropriate staff member.
  • Assist in running standard and client reports as directed.
  • Exercise discretion to client information following established HIPPA protocols.
  • Establishes policies by entering client data and/or confirming pricing if applicable.
  • Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
  • Accomplishes tasks and organization mission by completing related results as needed.
  • Updates job knowledge by learning new products descriptions.
  • Responsible to be updated with new rules and regulations.
  • Coordinate with other departments as appropriate.
  • May assist with the training of newly hired personnel.
  • Maintain clean and well–organized department.
  • Performs other duties as assigned.

QUALIFICATIONS/EXPERIENCE

  • Bilingual English/Spanish (preferred not required)
  • Ability to maintain the highest level of confidentiality.
  • Process all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.
  • Complies with all organizational policies regarding ethical and compliant business practices.
  • Excellent verbal and written communications skills and ability to work effectively on a team.
  • Strong attention detail.
  • Able to work under pressure.
  • Sales background preferred (not required)
  • Availability to work long hours and flexible scheduled days including weekends (located in Wynwood area).

SKILLS/INTERESTS

  • Must be a multitasker, with the ability to work on several requests simultaneously without losing focus.
  • Organization and initiative, good communications skills, critical thinking, proactive, problem-solving, time management, discretion and confidentiality are essential attributes.
  • Thrive in a fast-paced environment.
  • Ability to build good relationships. There will be frequent contact with internal and external people, either face to face or by telephone or email.
  • Strong attention detail.
  • Able to work under pressure.
  • Teamwork- collaborating with others to improve overall standards of work and service.
  • Proficiency with MS Office applications, Excel, Word and Power Point

SUPERVISORY RESPONSIBILITIES


This position has no supervisory responsibility.


WORK ENVIRONMENT


This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


PHYSICAL DEMANDS


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be able to speak and hear. Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms and ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.


POSITION TYPE / EXPECTED HOURS OF WORK


This position regularly requires long hours and frequent weekend work.


TRAVEL


Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.


REQUIRED EDUCATION and EXPERIENCE


High School Diploma/ GED

Minimum of 3 years of experience in customer service/or related clinical environment, preferably in a medical specialty practice or other healthcare related occupation with transferable skills


PREFERRED EDUCATION and EXPERIENCE


Bachelor’s degree or Some college preferred


ADDITIONAL REQUIREMENTS

Per state law, must be at least 21 years of age.

Must successfully pass a drug screening

Must successfully complete a comprehensive background check.

Must have reliable transportation and a valid driver’s license

Must be trustworthy and reliable


OTHER DUTIES


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


AAP/EEO Statement


Fluent is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.


COMPANY BENEFITS


Fluent provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental and vision insurance, paid time-off program and non-matching 401k plan.


Please note: Only shortlisted candidates will be contacted.

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We are focused on continuous improvements, which creates development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.</p><br /><p></p><p>Find out more at www.getfluent.com. Follow us on LinkedIn and Indeed.</p><br /><p></p><p><b>ROLE SUMMARY</b></p><br /><p></p><p>The overall purpose of the Customer Service Representative is to be responsible for delivering efficient, high quality customer service to patients, patients’ representatives, providers, and state agencies. Answer calls in a professional, pleasant, and courteous manner within 30 seconds. Receives and responds to all phone calls/inquiries, questions, and concerns in all areas. Able to prioritize patient needs and provide accurate information based on physician recommendations. Other duties may be assigned.</p><br /><p></p><p><b>HOURS</b><br />Call Center schedules: (All shifts require availability on Weekends/Holidays)</p><p>Shift A - 8:30A-5:00P (5 SHIFTS)</p><p>Shift B - 9:00A-5:30P (5 SHIFTS)</p><p>Shift C - 9:30A-6:00P (5 SHIFTS)</p><p>Shift D - 10:00A-6:30P (5 SHIFTS)</p><p>Shift E - 10:30A-7:00P (5 SHIFTS)</p><p>Shift F - 11:00A-7:30P (5 SHIFTS)</p><p>Shift G - 12:00P-8:30P (5 SHIFTS)</p><br /><p></p><p><b>KEY RESPONSIBILITIES</b></p><br /><p></p><ul><li>Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.</li><li>Escalate client-related issues to the appropriate staff member.</li><li>Assist in running standard and client reports as directed.</li><li>Exercise discretion to client information following established HIPPA protocols.</li><li>Establishes policies by entering client data and/or confirming pricing if applicable.</li><li>Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.</li><li>Accomplishes tasks and organization mission by completing related results as needed.</li><li>Updates job knowledge by learning new products descriptions.</li><li>Responsible to be updated with new rules and regulations.</li><li>Coordinate with other departments as appropriate.</li><li>May assist with the training of newly hired personnel.</li><li>Maintain clean and well–organized department.</li><li>Performs other duties as assigned.</li></ul><br /><p></p><p><b>QUALIFICATIONS/EXPERIENCE</b></p><ul><li>Bilingual English/Spanish (preferred not required)</li><li>Ability to maintain the highest level of confidentiality.</li><li>Process all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.</li><li>Complies with all organizational policies regarding ethical and compliant business practices.</li><li>Excellent verbal and written communications skills and ability to work effectively on a team.</li><li>Strong attention detail.</li><li>Able to work under pressure.</li><li>Sales background preferred (not required)</li><li>Availability to work long hours and flexible scheduled days including weekends (located in Wynwood area).</li></ul><br /><p></p><p><b>SKILLS/INTERESTS</b></p><ul><li>Must be a multitasker, with the ability to work on several requests simultaneously without losing focus.</li><li>Organization and initiative, good communications skills, critical thinking, proactive, problem-solving, time management, discretion and confidentiality are essential attributes.</li><li>Thrive in a fast-paced environment.</li><li>Ability to build good relationships. There will be frequent contact with internal and external people, either face to face or by telephone or email.</li><li>Strong attention detail.</li><li>Able to work under pressure.</li><li>Teamwork- collaborating with others to improve overall standards of work and service.</li><li>Proficiency with MS Office applications, Excel, Word and Power Point</li></ul><p><b>SUPERVISORY RESPONSIBILITIES</b></p><br /><p></p><p>This position has no supervisory responsibility.</p><br /><p></p><p><b>WORK ENVIRONMENT</b></p><br /><p></p><p>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.</p><br /><p></p><p><b>PHYSICAL DEMANDS</b></p><br /><p></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to be able to speak and hear. Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms and ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.</p><br /><p></p><p><b>POSITION TYPE / EXPECTED HOURS OF WORK</b></p><br /><p></p><p>This position regularly requires long hours and frequent weekend work.</p><br /><p></p><p><b>TRAVEL</b></p><br /><p></p><p>Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.</p><br /><p></p><p><b>REQUIRED EDUCATION and EXPERIENCE</b></p><br /><p></p><p>High School Diploma/ GED</p><p>Minimum of 3 years of experience in customer service/or related clinical environment, preferably in a medical specialty practice or other healthcare related occupation with transferable skills</p><br /><p></p><p><b>PREFERRED EDUCATION and EXPERIENCE</b></p><br /><p></p><p>Bachelor’s degree or Some college preferred</p><br /><p></p><p><b>ADDITIONAL REQUIREMENTS</b></p><p><i>Per state law, must be at least 21 years of age.</i></p><p><i>Must successfully pass a drug screening</i></p><p><i>Must successfully complete a comprehensive background check</i><i>.</i></p><p><i>Must have reliable transportation and a valid driver’s license</i></p><p><i>Must be trustworthy and reliable</i></p><br /><p></p><p><b>OTHER DUTIES</b></p><br /><p></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p><br /><p></p><p><b>AAP/EEO Statement</b></p><br /><p></p><p>Fluent is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability or any other classification protected by law.</p><br /><p></p><p><b>COMPANY BENEFITS</b></p><br /><p></p><p>Fluent provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental and vision insurance, paid time-off program and non-matching 401k plan.</p><br /><p></p><p><b>Please note</b><b>: Only shortlisted candidates will be contacted.</b></p></div></div>","company":{"companyType":"Public/Established","name":"Fluent Cannabis Care","logoUrl":"/logos/fluent-cannabis-care-cd25d4c245a5a85649351a73a85e3dbb.png"},"location":{"country":"United States","address":"Miami, FL 33137","city":"Miami","stateProvince":"FL"},"frontendLink":"/job-posting/fluent-cannabis-care/customer-service-representative/f68ceec96b411ce2079975cffc8a4399","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"f68ceec96b411ce2079975cffc8a4399","postingUrl":"https://www.indeed.com/job/customer-service-representative-d5f859abb78a1a71"},{"function":["Customer Service"],"postedOn":"3 days ago","description":"<div><div><p><b>Customer Success Representative, Brands</b></p><p><b>Overview:</b></p><p>The Customer Success team helps our customers be successful using Weedmaps to grow their business. We are looking for a Customer Success Representative to help scale in new markets while partnering with our customers to achieve their business outcomes, and demonstrate the value of Weedmaps. You will work with their teammates and clients to understand client goals and objectives, increase product adoption and usage, and identify solutions with the use of empathy and critical thinking skills. The right person will have a strong background in delivering solutions to meet client needs and using creativity to help our customers think outside the box.</p><p><b>The impact you'll make:</b></p><ul><li>Develop and nurture SMB customer accounts and conduct seamless handoff to Large client services</li><li>Lead the onboarding and discovery phase with SMB customers to understand their business, its pain points, and its goals for using WM Business. Responsible for leading new WM Business clients through the onboarding program maintaining the consultative discovery process by understanding how the business currently operates and its pain points; enter detailed notes into our sales CRM.</li><li>Maintain a program of monthly (at a minimum) touch points with each client in your book to review their results on platform, conduct ongoing discovery to learn current priorities/goals, and discuss opportunities to improve their use of WM Business</li><li>During onboarding and beyond, responsible for continuously improving client maturity on the platform (e.g. best practices, live menu, product adoption, order volume, etc.)</li><li>Clearly translate a client's actual or potential ad spend into return on ad spend (ROAS).</li><li>Collect and submit real time qualitative feedback from clients around opportunities to improve our products and process</li></ul><p><b>What you've accomplished:</b></p><ul><li>BS / BA Degree or equivalent experience</li><li>3+ years experience in client success, technical support, sales, or other customer-facing roles.</li><ul><li>Experience with Salesforce CRM preferred</li><li>Experience with digital advertising or B2B SaaS products preferred</li></ul><li>Strong communication skills with clients by phone and video while handling difficult and strategic conversations</li><li>Familiarity and interest in digital media, sales, and operations with an interest in the cannabis industry</li><li>Comfort with, and ability to operate in an accelerated, iterative pace in a dynamic environment</li><li>Data-driven mindset with experience leveraging analytics, reports, and trends to increase product adoption and usage.Strong planning and organizational skills</li><li>Bilingual in Spanish is a plus</li></ul><p><b>Our 2022 Benefits:</b></p><ul><li>Medical, Dental &amp; Vision benefits (effective Day1):</li><ul><li>Employee - employer paid premium 100%</li><li>Dependent - employer paid premium 80%</li><li>HMO - Kaiser &amp; Anthem</li><li>PPO and HDHP with HSA - Anthem</li></ul><li>Basic Life &amp; AD&amp;D - employer paid 1x salary</li><li>401(k) Retirement Plan (with employer contribution)</li><li>PTO (3 weeks accrued); 5 sick days</li><li>Supplemental, voluntary benefits</li><ul><li>Kindbody (family planning/fertility) including up to $10,000 towards cash-pay services</li><li>Goodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year</li><li>FSA (Medical, Dependent, Transit and Parking)</li><li>Voluntary Life Insurance</li><li>Critical Illness Insurance</li><li>Accident Insurance</li><li>Short- and long-term disability Insurance</li><li>Pet Insurance</li><li>Company-paid identity theft protection</li><li>Rocket Lawyer legal services platform</li></ul><li>Paid parental leave</li><li>Reimbursements for home office setup and monthly WiFi</li></ul><p><b>Why Weedmaps?</b></p><ul><li>You get to play a meaningful role in the future of cannabis and how it's regarded globally</li><li>Catered lunches provided while working in the office and curated snack boxes delivered to your door when working at home</li><li>Casual work environment, read no fancy clothes required, but you are free to dress to the nines!</li><li>Generous PTO and company holidays</li><li>Endless opportunities to network and connect with your fellow Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights and much more!</li></ul><p>Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.</p><p>Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.</p><p><b>About Weedmaps:</b></p><p><i>WM Technology, Inc.'s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we've seen in the past 10 years.</i></p><p><i>Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business' tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.</i></p><p><i>WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.</i></p><p><i>Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.</i></p><p>#LI-REMOTE #WMFromAnywhere</p></div></div>","company":{"companyType":"Private/Established","name":"Weedmaps","logoUrl":"/logos/weedmaps-91e1d872260508afeaf6f1955f0ae1bf.jpeg"},"location":{"country":"United States","address":"California","stateProvince":"CA"},"frontendLink":"/job-posting/weedmaps/customer-success-representative-brands-remote/db5d4d20351c60651fa1d1d3191eebb9","title":"Customer Success Representative, Brands (Remote)","category":"Information Technology & Services","hash":"db5d4d20351c60651fa1d1d3191eebb9","postingUrl":"https://www.indeed.com/job/customer-success-representative-brands-remote-651d717f5e569830"},{"salaries":[{"salaryStart":"$58k","salaryEnd":"$undefined","currency":"US","source":"Payscale","position":"Support Technician, Information Technology (IT)","type":"per year (median)","url":"https://www.payscale.com/research/US/Job=Support_Technician%2C_Information_Technology_(IT)/Hourly_Rate/1dad0fff/Colorado-Springs-CO-Help-Desk-Desktop-Support"},{"salaryStart":"$28k","salaryEnd":"$53k","currency":"US","source":"Glassdoor","position":"Help Desk Technician","type":"per year","url":"https://www.glassdoor.com/Salaries/boulder-help-desk-technician-salary-SRCH_IL.0,7_IM110_KO8,28.htm"},{"salaryStart":"$43k","salaryEnd":"$68k","currency":"US","source":"Salary.com","position":"Help Desk Support","type":"per year","url":"https://www.salary.com/research/salary/benchmark/help-desk-support-salary/co"}],"function":["Customer Service"],"postedOn":"8 days ago","description":"<div><p>Come work in the fast paced cannabis industry! We are hiring a Help Desk / Camera Support Technician based in the Garden City (right by Greeley) area.</p><p>The person in this role will need the ability and willingness to drive to our other locations as needed. These locations are in Milliken, Fort Morgan, Sedgwick, and Denver</p><p><b>General Info :</b></p><p>Heavy preference will be given to candidates who already have their badge to work in the cannabis industry in Colorado. If you don't already have that, you can apply with the State of Colorado .</p><p>This is required to begin working.</p><p>The general hours for this role will be Monday - Friday 8 am - 5 pm, but there may be other hours when needed. The stores you will be supporting are open 7 days per week from 8 am until 10 pm.</p><p>This is a full time position, and you will generally be scheduled 40 hours per week.</p><p>Pay - $22-26 / hour depending on experience and qualifications.</p><p>We offer a competitive benefits package, including Health Insurance (Kaiser), Dental Insurance (Delta Dental), Vision (VSP), and Gap / Accident / Illness Insurance (Transamerica).</p><p>Employees also receive an employee discount in all of our stores!</p><p>Our culture is full of fun times and camaraderie! After all, we ARE in the cannabis industry! We do our best to make the work day enjoyable, while also meeting the needs of the business, and following the rules set by the state.</p><p>While this is not a role that helps customers, you will be working on the sales floor often, so willingness to be friendly and welcoming to customers is important.</p><p><b>Job Description :</b></p><p>Our ideal staff member is an enthusiastic, highly motivated individual with a professional, friendly and cheerful attitude.</p><p>This position requires a reliable team player who is eager to jump in and learn about our systems and processes. Previous IT, network, and security camera maintenance experience are critical.</p><p>Employee should be able to maintain productivity throughout working hours and able to prioritize job duties accordingly.</p><p><b>Job Duties :</b></p><p>• Administer network and data security, including directory, group policy, firewalls, virus protection, and email security</p><p>• Perform data backups to ensure all company-owned work is saved</p><p>• Install and update network system improvements</p><p>• Install and configure wireless networking equipment</p><p>• Monitor servers, LAN / WAN, and Wi-Fi to ensure full coverage</p><p>• Assist with the design, implementation, and support of new software and features</p><p>• Assist with installation of IP / Analog CCTV systems</p><p>• Run Cat5 / 6 as needed cabling</p><p>• Evaluate connectivity issues, equipment, and software and hardware</p><p>• Respond to IT issues; hardware maintenance, software, networking, etc.</p><p>• Provide helpdesk and technical support either by phone, remote access, or site visits</p><p>• Oversee troubleshooting for system errors</p><p>• Set up equipment for new users and employees</p><p>• Consult with vendors and clients to integrate and update company technology</p><p>• Ensure system optimization for all technology resources</p><p>Information Technology Requirements and Qualifications</p><p>• High school degree or equivalent; bachelor's degree in computer science, information systems, or related field preferred</p><p>• Industry certification CompTIA A+, CompTIA Net+ certification, or other related IT professional certification preferred</p><p>• Must meet all state-required licensure / certification.</p><p>• Preference given to candidates with the following : CASP, Sec+, Net+,CCNA</p><p>• Minimum 2 years' experience in an information technology role</p><p>• Experience working with network and server management support</p><p>• Up-to-date knowledge of new systems, information, software, hardware, and upgrades</p><p>• Excellent written and verbal communication skills</p><p>We are an EEO Employer.</p><p>Last updated : 2022-01-15</p></div>","company":{"name":"Nature's Herbs and Wellness / High Plainz Strains"},"location":{"country":"United States","address":"Garden City, CO, USA","city":"Garden City","stateProvince":"CO"},"frontendLink":"/job-posting/natures-herbs-and-wellness-high-plainz-strains/help-desk-support-technician/f8b4bc3c54eb5f7fa9b82352f5fc3df0","title":"Help desk support technician","category":"Medical & Healthcare","hash":"f8b4bc3c54eb5f7fa9b82352f5fc3df0","postingUrl":"https://www.talent.com/view?id=aa365f1da0c0","salary":"$58k - $undefined"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"18 days ago","description":"<div><p>* Sales and management skills are a must !!!! Our Shift Leads are responsible for the day to day operations and performance of the retail staff. Most time will be spent on maintaining the presentation of the store, team and menu, ensuring guests receive high quality service while upholding the brand standards and expectations. Shift Leads help to run the store during hours of operation under the direction of the Assistant Manager and General Manager. Must have strong attention to detail, be comfortable in managing teams and delegating tasks.</p><p><b>Duties and Responsibilities: </b></p><p>Responsibilities include, but are not limited to:</p><ul><li>Oversee dispensary team including but not limited to: reception, drivers and security, etc.</li><li>Ensure time is effectively spent overseeing team and guest experience.</li><li>Ensure all technology platforms are updated with our most current information (specials, events, marketing materials)</li><li>Ensure all staff is on time, well-groomed and in clean uniforms</li><li>Handle all returns, exchanges and employee purchases</li><li>Ensure that Inventory Controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given</li><li>Ensure all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning</li><li>Meet with management team to ensure proper follow-up on all action items and address any personnel issues</li><li>Report all relevant operational information to General Manager</li><li>Handle customer issues and concerns in a professional and effective manner</li><li>Ensure proper ambiance and cleanliness within venue at all times</li><li>Ensure that the brand is always properly represented</li><li>Train and develop employees from within</li><li>Work with management team to create and implement staff incentive programs to increase level of service, promote upselling, and enhance staff morale</li><li>Read industry publications to keep up-to-date on trends</li><li>Assist in creating and implementing policies and procedures that will enhance customer service</li><li>Enforce all policies and procedures of venue and the company!!</li><li>Manage floor to ensure staff is on task at all times</li><li>Perform any other duties and projects assigned by Senior Management</li></ul><p><b>Qualifications: </b></p><ul><li>Minimum 1 year of sales or retail management experience</li><li>Must be able to input and access information in the POS system, delivery systems, marketing outlets, computers, etc.</li><li>Must be comfortable learning new skills</li><li>Must have a hands-on, proactive management style</li></ul><p><b>Skills and Attitudes: </b></p><p>Must be motivated, hard-working, and passionate. This position requires someone who is a strong leader with the ability to handle multiple tasks and responsibilities.</p><ul><li>Must have ability to:</li><li>Perform all job functions with attention to detail, speed and accuracy</li><li>Prioritize and organize</li><li>Be a clear thinker, remain calm, and resolve problems using good judgment</li><li>Lead by example and ensure that your team executes the game plan laid out for them</li><li>Understand guest service needs</li><li>Work cohesively as a team with co-workers</li><li>Direct staff performance and follow up with corrective action as needed</li></ul><p>Job Type: Full-time</p><p>Pay: From $20.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Health insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Management: 1 year (Preferred)</li><li>Sales: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Cannabis Company"},"location":{"country":"United States","address":"Mountain View, CA","city":"Mountain View","stateProvince":"CA"},"frontendLink":"/job-posting/cannabis-company/shift-leader-sales-dispatcher/d6c65e54d6a6f70474450996c1c9cc2c","title":"Shift Leader, Sales, Dispatcher","category":"Retail","hash":"d6c65e54d6a6f70474450996c1c9cc2c","postingUrl":"https://www.indeed.com/job/shift-leader-sales-dispatcher-67e2d22746753aaa"},{"function":["Customer Service"],"postedOn":"5 days ago","description":"<div>The Company<br /><b>At Canopy Growth, our mission is clear:</b> improve lives, end cannabis prohibition, and strengthen communities. We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.<br />With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.<br />Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!<br /><br />The Opportunity<br /><br />Canopy Growth is currently seeking an experienced Customer Operations Data Analyst. In this role, the Customer Operations Analyst will be responsible for the administration of our company databases, applications, the planning of data, and related projects. Potential candidates should have a background in business, data analytics, and project management.<br />The role will include design, development, and implementation of consistent, timely, and high-quality operational reporting and analytics that enables informed decision making is delivered to the business units.<br /><br />Responsibilities<br /><ul><li>Assist in the development of new reporting solutions and decommissioning of obsolete reports</li><li>Run daily, weekly, monthly, and quarter-end reports, and track and analyze key Customer Operations metrics</li><li>Develop reports and analytical insights for the management team.</li><li>Routinely analyze key data to identify emerging trends and strategic opportunities</li><li>Create and maintain trackers and scorecards and build on-demand reports and dashboards.</li><li>Support day-to-day requests for data analysis and reports (a strong understanding of analysis and reporting)</li><li>Optimize reporting and data collection processes</li><li>Monitor KPIs, identify and highlight trends and perform variance analysis</li><li>Deliver consistent high-quality reporting, which includes in-depth analysis</li><li>Extract and merge data sets from multiple data sources. Perform data cleansing, transformation, exploration, analysis, and visualization. Identify, analyze, and interpret trends or patterns in complex data sets</li><li>Participate in meetings to determine / review report requirements and development</li><li>Work side-by-side with the business stakeholders, iterate the analytical work in an agile fashion to deliver insights.</li><li>Other duties as assigned by Manager and Director</li></ul>Experience<br /><ul><li>5 years’ experience in a data analytics role</li><li>Ability to prepare reports and insights for senior leadership</li><li>Advanced skills in Microsoft Excel is a must</li><li>SAP experience preferred</li><li>Ability to efficiently and independently analyze and combine multiple data sources</li><li>Strong initiative, enthusiasm and project management skills are essential</li><li>Ability to work in a dynamic, fast-paced environment</li><li>Ability to communicate effectively (written and verbal)</li><li>Excellent organizational, problem-solving, and interpersonal skills</li><li>Ability to work flexible hours</li></ul>Other Details<br /><br />This is a full-time role based out of Toronto, ON. Remote candidates within Canada will be considered.<br /><br />We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.<br />Canopy Growth welcomes and encourages applications from people with disabilities.<br />Accommodations are available upon request for candidates taking part in all aspects of the selection process.<br /><b>One last note:</b> the chosen applicant will be required to successfully complete background and reference checks.<br />Thank you so much for your interest in Canopy Growth.</div>","company":{"companyType":"Public/Established","name":"Canopy Growth Corporation","logoUrl":"/logos/canopy-growth-corporation-4824ec81067c68cbe6c52ae1676e4cd3.jpeg"},"location":{"country":"Canada","address":"Smiths Falls, ON","city":"Smiths Falls","stateProvince":"ON"},"frontendLink":"/job-posting/canopy-growth-corporation/customer-operations-solution-analyst/790fb6b5cecfbc538479a31dd53429fa","title":"Customer Operations Solution Analyst","category":"Medical & Healthcare","hash":"790fb6b5cecfbc538479a31dd53429fa","postingUrl":"https://ca.indeed.com/job/customer-operations-solution-analyst-14565d80571552c6"},{"function":["Customer Service"],"postedOn":"15 days ago","description":"<div><div><h2><b>About LeafLink</b></h2><p>LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we're defining the way thousands of cannabis brands, distributors and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $4.4 billion in wholesale cannabis orders annually.</p><p>Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000's 'Top 5000 Fastest-Growing Private Companies', one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!</p><h2><b>What We're Looking For</b></h2><p>LeafLink is seeking a Helpdesk Agent to join our New York team who is passionate about working on teams that solve interesting, large-scale problems at a rapid pace. This role will contribute heavily to the buildout and iteration of LeafLink's existing and emerging systems, powering an ever-expanding set of product offerings. As a member of our engineering team, you will be in a position to have a direct, lasting impact everywhere that technology powers our business.</p><p>LeafLink has an ever-growing IT footprint and we're searching for our first dedicated IT Helpdesk agent team to come in and help us support it. In this role, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones and make sure the technology in our offices is working. The role offers the opportunity to help execute strategy, and build an IT future of our company, working on complex systems and physical equipment rollouts as well as creating numerous points of connectivity between our existing systems and workflows. It's a very exciting time to join our team!</p><p>Ideal candidates for this position should possess a keen mind for solving tough problems with the ideal solution, partnering effectively with various team members along the way. They should be personable, efficient, flexible and communicative, possess a strong desire to implement change, growth, and maturity, and have a passion and love for what they do. This role comes with the opportunity to be a high performer within a department that's fast-paced, dynamic, and quickly growing in all areas.</p><h2><b>What You'll Do</b></h2><ul><li>Act as a critical front-line resource and provide direct IT support to all LeafLink employees.</li><li>Troubleshoot, diagnose, and resolve issues quickly and effectively when they arise</li><li>Respond to requests via our ticketing system and update tickets as appropriate; communicate status, monitor and follow up on all requests from submission to resolution.</li><li>Work collaboratively with our IT team and other technologists to help drive service delivery</li><li>Execute seamless onboarding for new hires to LeafLink's existing IT systems</li><li>Create and maintain an up to date knowledge base documentation</li><li>Help develop expedient procedures and helping to continually improve IT</li></ul><h2><b>Requirements</b></h2><ul><li>4+ years of experience in Information Technology.</li><li>3+ years experience working within Enterprise Technology organizations.</li><li>Detailed oriented and great communications skills for remote support</li><li>Ability to communicate issues effectively to senior-level support for additional assistance</li><li>Sense of urgency and ability to perform under pressure</li><li>Proven track record of practical, thoughtful problem solving</li><li>Experience with a ticketing system such as Jira or Freshservice .</li><li>Experience with Google Workspace, Zoom, Slack, Jira, Freshservice and VMware Workspace ONE</li><li>An active member of the open source and New York tech community a plus</li><li>An interest in the cannabis industry and/or the LeafLink brand</li></ul><h2><b>Benefits</b></h2><ul><li>Generous PTO</li><li>Fun office environment</li><li>Competitive salary</li><li>Benefit Matching (medical, dental, vision)</li><li>401k Offered</li><li>Stock options</li><li>Team events</li><li>New office in FiDi</li></ul></div></div>","company":{"companyType":"Private/Established","name":"LeafLink","logoUrl":"/logos/leaflink-580183521ffe570c90670c4a1767fdb6.png"},"location":{"country":"United States","address":"New York, NY","stateProvince":"NY"},"frontendLink":"/job-posting/leaflink/help-desk-agent/b5019269d7da23922b5bb579634f61e6","title":"Help Desk Agent","category":"Information Technology & Services","hash":"b5019269d7da23922b5bb579634f61e6","postingUrl":"https://www.indeed.com/job/help-desk-agent-0adc53cd1a6813a6"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"18 days ago","description":"<div><p>Customer Service Representative</p><p>At Juva we are building a great place to work, shop and invest in cannabis. Our mission is to provide patients with the highest quality, safest cannabis medicine possible. We're able to deliver consistent value to employees, patients, and investors because of the values that drive our work - how we do business and why. We are deeply and actively committed to the communities we serve. Our team includes professionals who are top of their fields. We are a team of best-in-class executives and staff from within and outside the industry who share a passion for advancing cannabis products. Our well-established company is growing rapidly and we are adding to our team of professionals and specialists.</p><p>This position is customer service representative. The position requires the ability to be self-motivated and customer-focused. Our entrepreneurial spirit and vision in directing business functions will assist our organization with increasing staff productivity while fostering a world class guest experience, working within the community and meeting business objectives.</p><p>Responsibilities for Customer Service Representative:</p><ul><li>Provide an excellent customer experience while assisting in the sale of cannabis products</li><li>Consistently deliver the ultimate customer experience in all facets from patient beginning to end; ensure each patient receives full attention during their transaction</li><li>Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints</li><li>Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns</li><li>Ensure orders are fulfilled efficiently with 100% accuracy at all times</li><li>Adhere to company Standard Operating Procedures</li><li>Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance</li><li>Work as part of a team to ensure sales, patient satisfaction, and that compliance goals are met by designated timelines</li><li>Ensure opening and closing cleaning and organization is completed</li><li>Participate in periodic staff meetings</li><li>Manage inbound phone inquiries and route calls accordingly</li><li>Adhere to all Medical Cannabis laws</li><li>Maintain a positive attitude that promotes teamwork</li><li>Work collaboratively and respectfully with other team members</li><li>Participate in ongoing education and professional development opportunities</li><li>Read industry publications to keep up to date on trends</li><li>Additional duties as assigned by management</li><li>Provide effective feedback, training, and oversight of direct reports in areas of customer service, standard operating procedures and best practices.</li><li>Coordinate all rework projects for efficient use of resources, time, and cost.</li><li>Schedule incoming and outgoing logistics</li><li>Proven ability to implement process improvement initiatives and deliver results</li><li>Outstanding leadership, organizational, multitasking, and problem-solving skills</li><li>Strong decision-making skills</li><li>Collaborate with dispatch and inventory management to identify potential order fulfillment issues</li><li>Make recommendations and process improvements</li><li>Developing and implementing growth strategies</li><li>Excellent communications skills, both written and verbal</li><li>Bilingual a bonus</li></ul><p>Requirements for Customer Service Representative:</p><ul><li>3 years of previous customer service experience in a relevant area such as call center, customer service or dispatch</li><li>Industry experience in cannabis delivery or other app-based delivery to consumers; product knowledge is going to be a big part of this. Needs to be able to provide 1-on-1 consultations with customers and be able to provide recommendations based on conditions.</li><li>Associate degree is highly preferred</li><li>Thrives on juggling conflicting priorities</li><li>Experience working with a broad base of customers</li><li>Desire to develop and grow in the Customer Service Representative role</li><li>Good knowledge of different business functions</li><li>Excellent communication skills, good interpersonal skills</li><li>Highly organized, Meticulous attention to detail.</li><li>Enthusiastic, proactive and self-motivated, with a keen desire to grow alongside the company</li><li>Proven to be accountable, self-motivated, and solution-oriented;</li><li>Ability to work collaboratively across functions, work independently, and take initiative;</li><li>Creative thinking and flexibility – ability to multitask and handle pressure in a fast-paced environment;</li><li>Strong work ethic, communication, interpersonal and presentation skills;</li><li>Ability to build strong working relationships at all levels within the organization;</li><li>Strong organizational and time management skills: ability to work on multiple projects simultaneously that are deadline-sensitive and detail-oriented;</li><li>Proficient in Microsoft Office, specifically Word, Excel, Outlook, PowerPoint.</li></ul><p>General:</p><p>Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state marijuana licensing regulations;</p><p>Our employees receive PTO, paid Sick Leave, medical, dental, vision and other leave benefits as part of our highly competitive compensation package. Join us as we build a great place to work. Juva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $20.00 - $21.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Evening shift</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Why does this job interest you?</li><li>Are you familiar with cannabis products?</li></ul><p>Experience:</p><ul><li>Customer Service: 3 years (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Juva Life","logoUrl":"/logos/juva-life-a3630223bdeb31f0503058bb89711b43.jpeg"},"location":{"country":"United States","address":"Redwood City, CA 94063","city":"Redwood City","stateProvince":"CA"},"frontendLink":"/job-posting/juva-life/cannabis-consultant-customer-service/67ef486e5658246ee57a35e831495b7a","title":"Cannabis Consultant/Customer Service","category":"Agriculture & Farming","hash":"67ef486e5658246ee57a35e831495b7a","postingUrl":"https://www.indeed.com/job/cannabis-consultantcustomer-service-052c291e281fc0fa"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"16 days ago","description":"<div><p>Are you interested in bridging the gap between veterinary medicine and cannabis? At VETCBD we create veterinary formulated cannabinoid products from cannabis and hemp for animals to improve their wellbeing.</p><p>We are searching for a Veterinary Technician to join our team and advance our mission of improving the lives of animals through cannabinoid therapeutics</p><p>You: A purpose-driven and passionate person with experience in veterinary medicine, customer care, and cannabinoid therapeutics.</p><p>Accepting only bi-lingual Spanish / English speaking candidates</p><p><b>Responsibilities:</b></p><p>• Assist our Animal Wellness Manager by understanding and addressing customer needs through phone and email. Provide excellent customer care.</p><p>• Help coordinate clinical trials of new product formulations through participant outreach, onboarding, and monitoring. Experience in data entry is needed.</p><p>• Assist with veterinary outreach to coordinate continuing education efforts among veterinary community.</p><p>• Assist with business administrative duties</p><p>• Managing executives’ calendars and set up meetings</p><p>• Take detailed minutes for lead and team meetings</p><p>• Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the global operations of the company.</p><p>• Conserve the Executive's time by reading, researching, collecting and analyzing information as needed, in advance.</p><p><b>Preferred Attributes:</b></p><p>• Business sense - has a strong business sense and can decipher priorities and make sound judgment calls when needed.</p><p>• Commitment to excellence - perform duties at the highest level possible on a consistent basis.</p><p>• Excellent communicator - able to interact with people of all levels in a confident, professional manner.</p><p>• Demonstrate ability and temperament to work with sensitive information.</p><p>• Team player - have team-oriented experience and approach.</p><p>• Organized and detailed with data entry</p><p>• Service focus - dedicated to meeting the expectations of the CEO and other senior executives by maintaining effective relationships with interested parties.</p><p>• Ability to think outside of the box with a sense of urgency.</p><p>• Resourceful – capable of working remotely and educating oneself to complete tasks.</p><p>Looking for applicants who are bilingual, English/Spanish speaking and reside on the West Coast, PacificStandard Time.</p><p>VETCBD is committed to diversity and inclusion. Together, we can all thrive!</p><p>Please submit a cover letter detailing why you are the best candidate for this role and how you can help us make the world a better place for all!</p><p>Resumes without cover letters will not be considered</p><p>Job Type: Full-time</p><p><b>Benefits:</b></p><p>• Dental insurance</p><p>• Health insurance</p><p>• Paid time off</p><p>• Professional development assistance</p><p>• Vision insurance</p><p><b>Schedule:</b></p><p>• Day shift</p><p><b>Supplemental Pay:</b></p><p>• Bonus pay</p><p>Work Location: Multiple Locations</p><p>Job Type: Full-time</p><p><b>Benefits:</b></p><p>• 401(k)</p><p>• Dental insurance</p><p>• Health insurance</p><p>• Paid time off</p><p>• Professional development assistance</p><p>• Vision insurance</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p><b>Supplemental Pay:</b></p><p>• Bonus pay</p><p><b>Application Question(s):</b></p><p>• What do you know about the endocannabinoid system?</p><p><b>Experience:</b></p><p>• Veterinary experience: 3 years (Required)</p><p>• Customer service: 3 years (Required)</p><p><b>Language:</b></p><p>• Spanish (Required)</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Startup","name":"VETCBD","logoUrl":"/logos/vetcbd-281f87208639df21dd8613b7b4c57297.jpeg"},"location":{"country":"United States","address":"Biola, CA, USA","city":"Biola","stateProvince":"CA"},"frontendLink":"/job-posting/vetcbd/veterinary-customer-care-and-trial-assistant-for-cannabis-company/731c25ba5b0b1fbb701a93cb926006f8","title":"Veterinary Customer Care and Trial Assistant for Cannabis Company","category":"Professional, Scientific, and Technical Services","hash":"731c25ba5b0b1fbb701a93cb926006f8","postingUrl":"https://www.salary.com/job/vetcbd/veterinary-customer-care-and-trial-assistant-for-cannabis-company/j202201052336043764667"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"18 days ago","description":"<div><p>Are you interested in bridging the gap between veterinary medicine and cannabis? At VETCBD we create veterinary formulated cannabinoid products from cannabis and hemp for animals to improve their wellbeing.</p><p>We are searching for a Veterinary Technician to join our team and advance our mission of improving the lives of animals through cannabinoid therapeutics.</p><p><b>You: </b> A purpose-driven and passionate person with experience in veterinary medicine, customer care, and cannabinoid therapeutics.</p><p><b>Accepting only bi-lingual Spanish / English speaking candidates</b></p><p><b>Responsibilities: </b></p><ul><li>Assist our Animal Wellness Manager by understanding and addressing customer needs through phone and email. <b>Provide excellent customer care.</b></li><li>Help coordinate clinical trials of new product formulations through participant outreach, onboarding, and monitoring. <b>Experience in data entry is needed</b>.</li><li>Assist with veterinary outreach to coordinate continuing education efforts among veterinary community.</li><li>Assist with business administrative duties</li><li>Managing executives’ calendars and set up meetings</li><li>Take detailed minutes for lead and team meetings</li><li>Manage sensitive matters with a high level of confidentiality and discretion especially decisions directly impacting the global operations of the company.</li><li>Conserve the Executive's time by reading, researching, collecting and analyzing information as needed, in advance.</li></ul><p><b>Preferred Attributes: </b></p><ul><li>Business sense - has a strong business sense and can decipher priorities and make sound judgment calls when needed.</li><li>Commitment to excellence - perform duties at the highest level possible on a consistent basis.</li><li>Excellent communicator - able to interact with people of all levels in a confident, professional manner.</li><li>Demonstrate ability and temperament to work with sensitive information.</li><li>Team player - have team-oriented experience and approach.</li><li>Organized and detailed with data entry</li><li>Service focus - dedicated to meeting the expectations of the CEO and other senior executives by maintaining effective relationships with interested parties.</li><li>Ability to think outside of the box with a sense of urgency.</li><li>Resourceful – capable of working remotely and educating oneself to complete tasks.</li></ul><p>Looking for applicants who are bilingual, English/Spanish speaking and reside on the West Coast, PacificStandard Time.</p><p>VETCBD is committed to diversity and inclusion. Together, we can all thrive!</p><p><b>Please submit a cover letter detailing why you are the best candidate for this role and how you can help us make the world a better place for all!</b></p><p><b>Resumes without cover letters will not be considered</b></p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Day shift</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Work Location: Multiple Locations</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Application Question(s):</p><ul><li>What do you know about the endocannabinoid system?</li></ul><p>Experience:</p><ul><li>Veterinary experience: 3 years (Required)</li><li>Customer service: 3 years (Required)</li></ul><p>Language:</p><ul><li>Spanish (Required)</li></ul><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Startup","name":"VETCBD","logoUrl":"/logos/vetcbd-281f87208639df21dd8613b7b4c57297.jpeg"},"location":{"country":"United States","address":"California","stateProvince":"CA"},"frontendLink":"/job-posting/vetcbd/veterinary-customer-care-and-trial-assistant-for-cannabis-company/5232eae57025c24651e5ee60d0fea455","title":"Veterinary Customer Care and Trial Assistant for Cannabis Company","category":"Professional, Scientific, and Technical Services","hash":"5232eae57025c24651e5ee60d0fea455","postingUrl":"https://www.indeed.com/job/veterinary-customer-care-and-trial-assistant-for-cannabis-company-a67e5aa31e6f2a8f"},{"salaries":[],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"15 days ago","description":"<div><p>Who is Greenline?</p><p>We are a Canadian cannabis point-of-sale (POS) software company with the vision of building the most reliable, scalable, and secure omnichannel retail experience in the world. We have a rapidly growing team that is distributed across Canada, working remotely to support 500+ retail stores process millions of payments a year.</p><p>https://getgreenline.co/about/</p><p><b>How to apply:</b></p><p>Please fill out the job application questionnaire and submit your resume by January 20, 2021.</p><p><b>Copy and paste the following link into a web browser to complete the questionnaire:</b></p><p>https://docs.google.com/forms/d/e/1FAIpQLSfsDZ0XAZq4-TTh8r49l4etQv4jxKLwfZkaYDyfjuJQDvMzqg/viewform?usp=sf_link</p><p>Applicants who do not complete the questionnaire/submit their resumes using the link will not be considered.</p><p><b>Application Process:</b></p><p>1. Fill out Google Form to apply</p><p>2. Skills assessment</p><p>3. Phone interview</p><p>4. Video interview</p><p>5. Job offer (pending references)</p><p>Customer Success Specialist</p><p>We are looking for an additional Customer Success Specialist to add to our team. This position will play a critical role in the development of customers’ experience with the Greenline POS software. The successful candidate will build and maintain strong customer relationships acting as a customer advocate, offering solutions to customers’ pain points, and enhancing customers’ knowledge through training.</p><p>Our ideal candidate is passionate about using their analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the individual must have strong communication and interpersonal skills, be proactive and be a team player.</p><p><b>Key responsibilities:</b></p><p>Onboarding new clients.</p><p>Builds trust and develops healthy customer relationships.</p><p>Enhances customer training.</p><p>Evaluates and analyzes customer needs through metrics.</p><p>Acts as a customer advocate.</p><p>Encourages customers to upgrade their products/services; and</p><p>Promotes customer loyalty.</p><p>Objectives</p><p>Own overall relationship with assigned customers, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.</p><p>Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services.</p><p>Maintain and develop customer success strategies and best practices as well as customer support content.</p><p>Communicate effectively with both internal and external stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.</p><p>Maintain existing customer success metrics and data as directed.</p><p><b>Job Duties</b></p><p>Serve as day-to-day contact for assigned customers, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.</p><p>Review the customer journey, identify how it is supported, taking a consultative approach in helping customers overcome issues and achieve goals.</p><p>Facilitate interaction and workflow between team members, including third-party service providers, to ensure deliverables are on time.</p><p>Collaborate, problem-solve, and/or strategize upcoming customer meetings with team members.</p><p>Prepare necessary documentation or visuals for customers to demonstrate the performance of campaigns; analyze trends in NPS scores to identify areas of improvement.</p><p>Work with the sales and marketing team to drill customer references and develop case studies.</p><p><b>Required Skills and Qualifications:</b></p><p>3-5 years of experience in onboarding, customer success, account management, communications, marketing, or sales is preferred.</p><p>1 year of retail experience.</p><p>Strong cannabis knowledge is required.</p><p>Strong verbal and written communication.</p><p>Analytical and process-oriented mindset.</p><p>Comfortable working across multiple departments and remotely.</p><p>Active team player, self-starter, and multitasker who can quickly adjust priorities.</p><p>Application deadline: 2021-01-20</p><p>Job Types: Full-time, Permanent, Remote</p><p>Salary: $55,000.00 per year</p><p>Job Type: Full-time</p><p>Salary: $50,000.00-$55,000.00 per year</p></div>","company":{"companyType":"Private/Startup","name":"Greenline POS"},"location":{"country":"Canada","address":"Bowen Island, BC","city":"Bowen Island","stateProvince":"BC"},"frontendLink":"/job-posting/greenline-pos/customer-success-specialist/366dd1d04e66a3d21af53d7e0918d8f2","title":"Customer Success Specialist","category":"Information Technology & Services","hash":"366dd1d04e66a3d21af53d7e0918d8f2","postingUrl":"https://ca.jobeos.com/jobs/view/83534"},{"employmentType":"","function":["Customer Service"],"postedOn":"15 days ago","description":"<div><p><b>Who is Greenline?</b></p><p>We are a Canadian cannabis point-of-sale (POS) software company with the vision of building the most reliable, scalable, and secure omnichannel retail experience in the world. We have a rapidly growing team that is distributed across Canada, working remotely to support 500+ retail stores process millions of payments a year.</p><p>https://getgreenline.co/about/</p><p><b>How to apply: </b></p><p>Please fill out the job application questionnaire and submit your resume by January 20, 2021.</p><p>Copy and paste the following link into a web browser to complete the questionnaire:</p><p>https://docs.google.com/forms/d/e/1FAIpQLSfsDZ0XAZq4-TTh8r49l4etQv4jxKLwfZkaYDyfjuJQDvMzqg/viewform?usp=sf_link</p><p><b>Applicants who do not complete the questionnaire/submit their resumes using the link will not be considered.</b></p><p><b>Application Process: </b></p><p>1. Fill out Google Form to apply</p><p>2. Skills assessment</p><p>3. Phone interview</p><p>4. Video interview</p><p>5. Job offer (pending references)</p><p><b>Customer Success Specialist</b></p><p>We are looking for an additional Customer Success Specialist to add to our team. This position will play a critical role in the development of customers’ experience with the Greenline POS software. The successful candidate will build and maintain strong customer relationships acting as a customer advocate, offering solutions to customers’ pain points, and enhancing customers’ knowledge through training.</p><p>Our ideal candidate is passionate about using their analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the individual must have strong communication and interpersonal skills, be proactive and be a team player.</p><p><b>Key responsibilities: </b></p><p>Onboarding new clients.</p><p>Builds trust and develops healthy customer relationships.</p><p>Enhances customer training.</p><p>Evaluates and analyzes customer needs through metrics.</p><p>Acts as a customer advocate.</p><p>Encourages customers to upgrade their products/services; and</p><p>Promotes customer loyalty.</p><p><b>Objectives</b></p><p>Own overall relationship with assigned customers, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.</p><p>Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services.</p><p>Maintain and develop customer success strategies and best practices as well as customer support content.</p><p>Communicate effectively with both internal and external stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.</p><p>Maintain existing customer success metrics and data as directed.</p><p><b>Job Duties</b></p><p>Serve as day-to-day contact for assigned customers, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.</p><p>Review the customer journey, identify how it is supported, taking a consultative approach in helping customers overcome issues and achieve goals.</p><p>Facilitate interaction and workflow between team members, including third-party service providers, to ensure deliverables are on time.</p><p>Collaborate, problem-solve, and/or strategize upcoming customer meetings with team members.</p><p>Prepare necessary documentation or visuals for customers to demonstrate the performance of campaigns; analyze trends in NPS scores to identify areas of improvement.</p><p>Work with the sales and marketing team to drill customer references and develop case studies.</p><p><b>Required Skills and Qualifications: </b></p><p>3-5 years of experience in onboarding, customer success, account management, communications, marketing, or sales is preferred.</p><p>1 year of retail experience.</p><p>Strong cannabis knowledge is required.</p><p>Strong verbal and written communication.</p><p>Analytical and process-oriented mindset.</p><p>Comfortable working across multiple departments and remotely.</p><p>Active team player, self-starter, and multitasker who can quickly adjust priorities.</p><p><b>Application deadline: </b> 2021-01-20</p><p><b>Job Types: </b> Full-time, Permanent, Remote</p><p><b>Salary: </b> $55,000.00 per year</p><p>Job Type: Full-time</p><p>Salary: $50,000.00-$55,000.00 per year</p></div>","company":{"companyType":"Private/Startup","name":"Greenline POS"},"location":{"country":"Canada","address":"Vancouver, BC","city":"Vancouver","stateProvince":"BC"},"frontendLink":"/job-posting/greenline-pos/customer-success-specialist/a0662db3a2d5cca887a0d48a43ee368c","title":"Customer Success Specialist","category":"Information Technology & Services","hash":"a0662db3a2d5cca887a0d48a43ee368c","postingUrl":"https://ca.indeed.com/job/customer-success-specialist-33e6b2d907e0447d"},{"salaries":[{"salaryStart":"$81k","salaryEnd":"$150k","currency":"US","source":"Glassdoor","position":"Senior Consultant","type":"per year","url":"https://www.glassdoor.com/Salaries/wakefield-senior-consultant-salary-SRCH_IL.0,9_IC1154701_KO10,27.htm"},{"salaryStart":"$22k","salaryEnd":"$52k","currency":"US","source":"ZipRecruiter","position":"Customer Consultant","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Consultant-Salary-in-Boston,MA"},{"salaryStart":"$110k","salaryEnd":"$170k","currency":"US","source":"Salary.com","position":"Senior Management Consultant","type":"per year","url":"https://www.salary.com/research/salary/posting/senior-management-consultant-salary/boston-ma"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"22 days ago","description":"<div><p><b>SENIOR CUSTOMER CONSULTANT</b></p><p>This is your chance to be at the forefront of leading the charge to make Jushi the standard in multi-state cannabis operations. We are seeking a Senior Customer Consultant who will partner with the Dispensary Manager and Shift Supervisors to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Senior Customer Consultant should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.</p><p><b>THE TEAM:</b></p><p>We identify, evaluate, and acquire U.S.-based cannabis operations within each state to vertically integrate, produce, and distribute medical-grade cannabis formulations in the United States offering patients and customers premium, high-grade cannabis and related products.</p><p><b>WHAT YOU WILL DO:</b></p><p>• Follow and uphold established policies for sales and customer service to ensure customer satisfaction</p><p>• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team</p><p>• Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager</p><p>• Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently</p><p><b>• Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:</b></p><p>• Correct cash handling and discount application</p><p>• Verification of proper paperwork, documentation, and ID for customers</p><p>• Security measures and safety compliance</p><p>• Maintenance of an organized and clean store</p><p>• Support for open communication with the management team and other coworkers</p><p>• Reporting of team member issues or customer situations</p><p>• End of day daily update e-mails</p><p>• Opening and closing duties</p><p>• Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations</p><p>• Lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager</p><p><b>WHAT WE ARE LOOKING FOR:</b></p><p>• High School diploma or General Education Development (GED) required</p><p>• Associate or Bachelor's degree in any field preferred</p><p>• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality</p><p>• Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience</p><p>• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals</p><p>• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills</p><p>• Must be comfortable adding, subtracting, multiplying, and dividing fractions and decimals, and high-volume cash handling</p><p>• Ability toconstantly perform desk-based computer tasks</p><p>• Frequent sitting and standing required</p><p>• Occasional standing/walking, reaching/working above shoulders, grasping light/fine manipulation, grasping forcefully, using a telephone, sorting/filing paperwork or parts, lifting/carrying/pushing/pulling objects that weigh up to 25 pounds</p><p>• Occasional twisting/bending/stooping/squatting/kneeling/crawling</p><p>• Must be able to work a flexible schedule to include weekends and holidays</p><p>• Ability to complete any needed assistance including oversight and coverage outside of the assigned region as required</p><p>• Ability to work in an environment with moderate to loud noise level</p><p><b>WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:</b></p><p>We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).</p><p><b>BONUS DUTIES YOU SHOULD UNDERSTAND:</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice</p><p>Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances</p></div>","company":{"website":"jushico.com","companyType":"Public/Established","name":"Jushi","logoUrl":"/logos/jushi-ed6167aca579d7078b5dae7a1c6fbaac.png"},"location":{"country":"United States","address":"Millbury, MA, USA","city":"Millbury","stateProvince":"MA"},"frontendLink":"/job-posting/jushi/senior-customer-consultant/674abd4b1347c5f632e5746136b2ef80","title":"Senior Customer Consultant","category":"Retail","hash":"674abd4b1347c5f632e5746136b2ef80","postingUrl":"https://lensa.com/senior-customer-consultant-jobs/millbury/jd/56593249c45d5e56a83c204a06f18a10","salary":"$81k - $150k"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"25 days ago","description":"<div><p><b>Responsibilities</b></p><ul><li>Greet and Check-in customers as they enter</li><li>Verification of customer ID and cannabis card status</li><li>Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</li><li>Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</li><li>Dispense medication and collect payment via POS register (cash, debit, etc)</li><li>Maintain strict controls on product, cash, and patient data at all times</li><li>Stay current with latest industry and product knowledge</li><li>Support all marketing and sales efforts of the company to ensure sales goals are met</li><li>Perform other regular duties related to maintaining a safe and clean retail store environment as needed</li></ul><p><b>Qualifications</b></p><ul><li>Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience. .</li><li>High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</li><li>Applicants must be 21 years or older.</li></ul><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p><i>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</i></p><p>Job Type: Part-time</p><p>Pay: From $15.55 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Orlando, FL 32807","city":"Orlando","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/eb3d6a8885750bfd863cf3ff43eafbd0","title":"Customer Service Associate","category":"Agriculture & Farming","hash":"eb3d6a8885750bfd863cf3ff43eafbd0","postingUrl":"https://www.indeed.com/job/customer-service-associate-3f732260929d8ec4"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"17 days ago","description":"<div><p>Are you interested in a fast-paced position supporting customers for a fast growing platform as a service company in the fastest growing industry in the world (Legalized Cannabis)?</p><p>Then you are dauntless and you should be Dauntless!</p><p>We are a software and hardware services company operating in the cannabis space out of Redmond, WA. We provide business solutions to growers, manufacturers, and retailers that are serving consumers of cannabis and CBD. The company is managed by thought leaders in this space with pedigree from the largest companies in the tech and marketing industries.</p><p>We are looking for a customer advocate to join our client support team to help train clients on our services, answer questions, and resolve any issues they might have when using our solutions. In this role, you will provide customer feedback to the team to help improve our service offerings. You must be genuinely excited to help customers, while being patient, empathetic, and passionately communicative. In this role, you will put yourself in the customers’ shoes and advocate for individual customers and our entire customer-base during internal discussions.</p><p>The ideal candidate will be an excellent communicator and passionate about the cannabis industry and how software can improve the customers business.</p><p>We are looking for someone that wants to learn and grow and help us build the best canna-tech company in the world. You will be compensated with options that are projected to grow exponentially over the next 3 years while providing you the opportunity to earn bonuses by using your creativity and customer experience to inform the team about desired new interfaces and features that will help us generate additional revenue.</p><p>To qualify for this role, you need to:</p><ul><li>Be excited to act as the front lines of our operation as you handle inquiries efficiently and accurately in a timely manner</li><li>Expediently access reference materials to analyze and determine appropriate responses to customer inquiries</li><li>Document each customer encounter or resolution in the appropriate computer tracking system</li><li>Escalate issues to internal teams as appropriate</li><li>Identify negative trends that our customers might face with accuracy and efficiency</li><li>Track, document and retrieve information in our case management system</li><li>Follow communication procedures, guidelines and policies.</li><li>Go the extra mile to engage customers</li><li>Collaborate with management teams to stay updated on new products, services, and policies</li><li>Identify, report and document system discrepancies.</li><li>Have full confidence in your ability to perform and deliver in a timely manner</li><li>Be ready to embrace the duties and tasks that are assigned to you</li><li>Be excited to become a key part of our team</li><li>Use your experience and judgment to plan and accomplish goals</li><li>Be willing to learn and grow your career</li><li>Provide a wide degree of creativity</li><li>Work well in an environment where a lot of latitude is expected and you will manage your own time</li></ul><p>Idealy you will also have:</p><ul><li>Demonstrable experience as a Customer Advocate or another customer engagement position</li><li>Excellent problem-solving, collaboration, patience, and tech-savviness</li><li>Self-starter mentality, independent thinker, highly responsible</li><li>Enthusiasm and the ability to thrive while working in a fast-paced environment</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>Organized and detailed oriented work style</li><li>Excellent verbal, written and interpersonal communication skills</li><li>Team orientation</li><li>Ability to maintain a high standard of customer support in a rapidly shifting industry</li><li>Capability to teach customers how to use technology services</li></ul><p>Are you ready to be Dauntless?</p><p>BeDauntless.com</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li><li>Signing bonus</li></ul><p>Education:</p><ul><li>Associate (Preferred)</li></ul><p>Experience:</p><ul><li>Custome Engagement: 2 years (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Dauntless, Inc.","logoUrl":"/logos/dauntless-inc-a68efb755637e57fb2a2af1b0e6ca69d.jpeg"},"location":{"country":"United States","address":"Redmond, WA 98052","city":"Redmond","stateProvince":"WA"},"frontendLink":"/job-posting/dauntless-inc/customer-advocate/46b7f6cd0d5c6d3b2d93cd330f606a6f","title":"Customer Advocate","category":"Information Technology & Services","hash":"46b7f6cd0d5c6d3b2d93cd330f606a6f","postingUrl":"https://www.indeed.com/job/customer-advocate-94530808eab211f9"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"12 days ago","description":"<div><p><b>We are sponsoring a Hiring Party</b> as we are expanding and opening up a dispensary in Boston! Come interview for a Budtender and our security positions on Thursday 12/13 from 2-6 at The Lenox Hotel 61 Exeter St Boston, MA.</p><p>Come meet our team and get interviewed on the spot.</p><p><b>RSVPs are required.</b></p><p>We also ask that anyone attending wear a mask and provide proof of vaccination and/or a negative COVID test result taken within 48 hours prior to the event.</p><p>Any questions please email Kara at klaviolette @siranaturals.org</p><p>If you aren't able to make the event, we encourage you check out our careers page here: https://www.siranaturals.org/cannabis-careers</p><p><b>BUDTENDER TEAM JOURNEY</b></p><ul><li>Consistently show up to each shift with a positive attitude, ready to contribute to the team.</li><li>Adhere to dress code policies and arrive every day with a fresh appearance.</li><li>Contribute and engage in staff meetings and training sessions.</li><li>Remain open to change and seek feedback from your team to grow your skills and add value to your</li><li>shop.</li><li>Contribute to an environment where forward thinking, diversity, and inclusion are part of your team.</li></ul><p>Above all else, act as the critical link between Sira Naturals and our customers by providing an amazing, stress-free, and helpful patient experience.</p><p>QUALIFICATIONS</p><ul><li>Must possess basic math, computer, and cash handling skills.</li><li>Ability to coordinate and problem solve in a professional manner.</li><li>Must be 21 years of age or older as required by the Massachusetts Cannabis Commission.</li><li>Able to pass all background checks as mandated by Massachusetts Cannabis Commission.</li><li>Maintain regular and punctual attendance.</li><li>Must be able to communicate effectively with customers/caregivers and team members.</li></ul><p>PREFERRED EXPERIENCE</p><ul><li>High School Diploma/GED</li><li>Prior customer service experience in hospitality, pharmacy, customer service or retail environment.</li><li>Experience with cash handling and POS/inventory control systems.</li><li>Prior experience working in a high-volume environment.</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $17.50 - $18.50 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>12 hour shift</li><li>8 hour shift</li><li>Overtime</li></ul><p>Supplemental Pay:</p><ul><li>Signing bonus</li><li>Tips</li></ul><p>COVID-19 considerations:<br />yes</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Sira Naturals, Inc.","logoUrl":"/logos/sira-naturals-3677cd1996f32eb53be8498b4d2fa67d.jpeg"},"location":{"country":"United States","address":"Boston, MA 02199","city":"Boston","stateProvince":"MA"},"frontendLink":"/job-posting/sira-naturals-inc/sira-naturals-hiring-party/d7134576ec96481d04033bffed0783ad","title":"Sira Naturals - Hiring Party","category":"Manufacturing","hash":"d7134576ec96481d04033bffed0783ad","postingUrl":"https://www.indeed.com/job/sira-naturals-hiring-party-a9378d68f03623f3"},{"function":["Customer Service"],"postedOn":"26 days ago","description":"<div><div><div><div>Are you a skilled Sales professional with a background in Customer Service?? We’re looking for the right candidate to join our team in the rapidly growing cannabis industry.</div><div></div><div><br />This is a key role in our company as it is customer touching and part of a regional sales team where you partner with an outside sales manager to hit targeted revenue goals for a designated region/channel for the company. The role is a hybrid office and remote work environment.</div></div><div><div><h3><b>What you will do as a Customer Sales Representative</b></h3><ul><ul><li>Working with supply chain teams to ensure on time and complete delivery of customer orders</li><li>Respond to customer inquiries regarding orders and billing inquiries</li><li>Assist in the implementation of customer specific programs in conjunction with Sales and Marketing</li><li>Analyze customer service levels and customer satisfaction and take appropriate measures to ensure a high level of service</li><li>Develop and monitor weekly Scorecards and Top 10 Customers from customer reporting tools</li><li>Ensure that the customer is receiving service according to the service contract</li><li>Work on applications and trading partners set ups and maintaining accurate and timely database records for existing customers</li><li>Troubleshooting, problem solving</li></ul></ul></div></div><div><div><h3><b>Qualifications for Customer Sales Representatives</b></h3><ul><ul><li>Minimum high school diploma or Associates Degree and 2-4 years of customer service experience</li><li>College degree preferred</li><li>Experience in consumer brands preferred</li><li>Experience with Microsoft Dynamics 365 Business Central (ERP) system preferred</li><li>Proficiency with Microsoft Office software, specifically with Excel</li><li>Strong customer support experience</li><li>Skilled at inquiry in problem/solution response</li><li>Focused on issue resolution processes and outcomes</li><li>Consumer products manufacturing, 1-3 years’ experience a plus</li></ul></ul></div></div><div><div><h3><b>How you will be rewarded</b></h3><ul><ul><li>PTO/Holidays</li><li>401K</li><li>Insurance - Medical, Dental, Vision, etc.</li><li>Bonus opportunities</li></ul></ul></div></div><div><div>If you’ve got the skills for this important role and the desire to join a professional, driven and compassionate company in one of the fastest growing (pun intended!) industries in the nation, we want to hear from you. Take a moment and apply today!</div></div></div></div>","company":{"companyType":"Private/Established","name":"Herbal Brands","logoUrl":"/logos/herbal-brands-1dcf710c1dc2b8015be7bf4ddbd2b361.png"},"location":{"country":"United States","address":"Tempe, AZ","city":"Tempe","stateProvince":"AZ"},"frontendLink":"/job-posting/herbal-brands/customer-sales-representative/ca40a957af41a22ca1c07ad8abd6eb7e","title":"Customer Sales Representative","category":"Manufacturing","hash":"ca40a957af41a22ca1c07ad8abd6eb7e","postingUrl":"https://www.indeed.com/job/customer-sales-representative-8420d1487d490d23"},{"salaries":[{"salaryStart":"$86k","salaryEnd":"$180k","currency":"US","source":"Salary.com","position":"Senior IT Consultant","type":"per year","url":"https://www.salary.com/research/salary/recruiting/senior-it-consultant-salary/normal-il"},{"salaryStart":"$56k","salaryEnd":"$150k","currency":"US","source":"ZipRecruiter","position":"Senior Strategy Consultant","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Senior-Strategy-Consultant-Salary--in-Illinois"},{"salaryStart":"$66k","salaryEnd":"$130k","currency":"US","source":"Mint - Intuit","position":"Senior Consultant","type":"per year","url":"https://mint.intuit.com/salary/senior-consultant/il"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"25 days ago","description":"<div><p><b>THE OPPORTUNITY</b></p><p>The Senior Customer Consultant will partner with the Dispensary Manager and Shift Supervisors to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Senior Customer Consultant should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.</p><p>• Follow and uphold established policies for sales and customer service to ensure customer satisfaction</p><p>• Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team</p><p>• Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager</p><p>• Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently</p><p><b>• Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:</b></p><p>• Correct cash handling and discount application</p><p>• Verification of proper paperwork, documentation, and ID for customers</p><p>• Security measures and safety compliance</p><p>• Maintenance of an organized and clean store</p><p>• Support for open communication with the management team and other coworkers</p><p>• Reporting of team member issues or customer situations</p><p>• End of day daily update e-mails</p><p>• Opening and closing duties</p><p><b>• Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:</b></p><p>• Lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager</p><p>EDUCATION &amp; EXPERIENCE</p><p>• High School diploma or General Education Development (GED) required</p><p>• Associate or Bachelor’s degree in any field preferred</p><p>• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality</p><p>• Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience</p><p>• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.</p><p>• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills</p><p>• Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>• Constantly perform desk-based computer tasks</p><p>• Frequently sitting and standing</p><p>• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds</p><p>• Occasionally Twist/bend/stoop/squat, kneel/crawl</p><p>• Must be able to work a flexible schedule to include weekends and holidays</p><p>• Complete any needed assistance including oversight and coverage outside of the assigned region as required</p><p>• An environment with moderate to loud noise level</p><p><b>OTHER DUTIES</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice</p><p>The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.</p><p>We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, and Paid Time Off</p></div>","company":{"companyType":"Public/Established","name":"Jushi","logoUrl":"/logos/jushi-ed6167aca579d7078b5dae7a1c6fbaac.png"},"location":{"country":"United States","address":"Normal, IL, USA","city":"Normal","stateProvince":"IL"},"frontendLink":"/job-posting/jushi/senior-customer-consultant-normal-il/936f149d3f552b3a2cb97213c3208153","title":"Senior Customer Consultant - Normal IL","category":"Retail","hash":"936f149d3f552b3a2cb97213c3208153","postingUrl":"https://www.recruit.net/job/consultant-jobs/C0216E116C49AB0B","salary":"$86k - $180k"},{"function":["Customer Service"],"postedOn":"17 days ago","description":"<div><div>Ensuring customer satisfaction with every order<br /><br />As part of our tight-knit team, you will work with a strong customer focus, in a fast-paced environment where no two days are ever the same. Our common goal is to deliver the right material to the customer at the right time and place. It takes a special type of person to make that happen. Your personality and attitude is crucial in ensuring an excellent customer experience. In return, you will work with great products and get the right training and tools to enable you to reach our ambitious service goals.<p>At Grodan, we are at the forefront of innovating the horticulture industry, by creating media solutions for sustainable cultivation of vegetables, flowers and plants using stone wool. This way of growing results in higher yields while using less of the world’s natural resources – today and for generations to come. In our team-oriented and entrepreneurial environment, you will work with many challenging and interesting assignments that make a real impact on sustainability. Your contribution will be vital as we continue to create new chapters of our business story.</p><p>This is the role:</p><p>Do you like to help others solve their technology issues? Do you keep up with the latest trends in technology and are you always interested in learning more? Do you get a sense of satisfaction from sharing your knowledge to help people? If you answered yes to the questions above, we want to hear from you!</p><p>We are seeking a Remote Technical Support Manager to deliver excellent technical customer support on behalf of Grodan - a world leader in agriculture, technology and innovation. You will be working in the e-Gro team. e-Gro is a software platform and sensor portfolio that allows growers to collect and combine the relevant data from their greenhouse and translate it into real-time insights for data-driven Precision Growing. e-Gro supports grower’s knowledge, experience and growing strategy with real-time insights and smart recommendations based on the root zone, climate, crop and harvest data. Growers across the globe, both in the vegetables and the legalized cannabis industry already benefit from the added value of e-Gro.</p><p>As a Technical Support Manager you will provide in-depth technical support, leveraging your experience and knowledge to deliver advanced technical troubleshooting and analysis to Grodan customers.</p><p>The Technical Support Manager’s main areas of responsibility:</p><ul><li>Provide superior application support relating to software- and hardware functionalities including analyze, troubleshoot, diagnose, and resolve solution related issues. This includes professional, courteous and timely communication at all levels of interaction. You will provide world class solutions-oriented technical support with a strong focus on customer service that is designed to maximize customer satisfaction. This includes:<ul><li>Incident resolution and systems configuration</li><li>Recognizing both basic and advanced problems</li><li>Conducting research, providing resolution and follow up with customers as needed</li><li>Escalating more complex cases to the appropriate team, both internal and external</li><li>Logging and tracking calls using CRM, maintaining incident history and related problem documentation</li><li>Consultation with the Development teams in Poland and Lithuania as necessary to explain software errors or to recommend changes to programs.</li><li>Acting as mentoring resource for junior staff.</li></ul></li><li>Assist the Customer Success Managers in solving technical problems, investigating elevated issues by confirming the validity of the problem and seeking known solutions related to these more complex issues. Occasionally you also assist them with onboarding new customers.</li><li>Take initiative together with the e-Gro Product Marketeer, to develop technical support documentation in order to make the onboarding as smooth as possible and to stimulate self-help.</li><li>Feed the e-Gro Product Team with ideas for the Product Roadmap. In this position you are the eyes and ears in the market, relevant customer feedback about the platform should be captured and shared.</li></ul><p>This is what you offer:</p><ul><li>3-5 years’ prior experience in a technical support or professional services role supporting complex SaaS solution(s) for Enterprise B2B customers.</li><li>Bachelor’s degree or equivalent work experience of 4 years.</li><li>Deep understanding of software- and hardware solutions, high level solution architecture knowledge.</li><li>Strong analytical and problem solving skills</li><li>Able to clearly explain complex information and technical terms in a simplified manner</li><li>Proficiency in Jira, Jira Service Desk, Confluence and Microsoft Office</li><li>Excellent command of the English language in word and writing</li><li>Ability to travel: 5%</li><li>Willingness to give support in other time zones.</li></ul><p>This is what we offer:</p><p>Our culture is one of teamwork, respect and support. We are proud to be able to offer a comprehensive benefits package and flexible work environment, including but not limited to:</p><ul><li>100% Tuition Reimbursement Program</li><li>Flexible Work from Home Policy</li></ul><p>If you're looking for a well-paying job and the potential for a rewarding career, please apply now!</p></div><p></p></div>","company":{"name":"ROCKWOOL Group"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/rockwool-group/electrical-and-amp-instrumentation-maintenance/035908c0b277ca54f385db9629a785b6","title":"Electrical &amp; Instrumentation Maintenance","category":"Retail","hash":"035908c0b277ca54f385db9629a785b6","postingUrl":"https://www.indeed.com/job/electrical-instrumentation-maintenance-642ca619176de152"},{"softSkills":["Collaboration","Customer Service","Honesty","Motivation","Self-Awareness","Work Ethic"],"benefits":null,"employmentType":"Hourly","values":["Acceptance","Accountability","Collaboration"],"description":"<p><strong style=\"color: black;\">THE FIKA WAY</strong></p><p> </p><p style=\"text-align:justify;\"><span style=\"color: black;\">In Swedish, </span><em style=\"color: black;\">Fika</em><span style=\"color: black;\"> is often translated as “a coffee and treat break”, but it is much more than that. It is a culture, a state of mind, and a powerful concept. One that encourages you to pause and enjoy the everyday beauty in life.</span></p><p> </p><p style=\"text-align:justify;\"><strong style=\"color: black;\">FIKA Herbal Goods</strong><span style=\"color: black;\"> is redefining cannabis retail with a considered approach for the modern cannabis consumer. We embrace a new identity that is sophisticated, stylish and shameless.</span></p><p> </p><p style=\"text-align:justify;\"><span style=\"color: black;\">With multiple AAA locations launching in 2021, we are seeking out purpose driven and passionate people who embrace the FIKA Vision & Values. Our FIKA Family Members come from many backgrounds; united by an authentic motivation to create warm & welcoming environments where people can connect.</span></p><p> </p><p><span style=\"color: black;\">If you join our team, you will live our values:</span></p><p> </p><p style=\"text-align:center;\"><strong style=\"color: black;\">Build Up + Breathe + Belonging + Bring Yourself</strong></p><p> </p><p><span style=\"color: black;\">Currently we are adding Ambassadors to our team to embody our culture & values in-store at our </span><strong style=\"color: black;\">soon to be open, Aurora shop</strong><span style=\"color: black;\"> (located at </span>91 First Commerce Drive, Aurora, ON)<span style=\"color: black;\">. FIKA’s Ambassador role is the heart of our guest service culture and the foundation of our success as an organization. </span></p><p> </p><p><strong style=\"color: black;\">In this role you will be:</strong></p><ul><li><span style=\"color: black;\">Contributing to the best-in-industry guest experience and then making it even better.</span></li><li><span style=\"color: black;\">Connecting with our guests, sharing top-quality product education, and speaking authentically about our products and culture. </span></li><li><span style=\"color: black;\">Fostering & contributing to a culture of social learning within the FIKA Family as well as with our guests, sharing your knowledge with other colleagues to elevate the level of education on the floor every day.</span></li><li><span style=\"color: black;\">Demonstrating your pride to work in the most beautiful stores in the industry and maintaining their shine.</span></li><li><span style=\"color: black;\">Building a community with our neighbours and partners.</span></li><li><span style=\"color: black;\">Fostering an inclusive & welcoming environment where everyone knows and participates in ensuring the wellness, health, and safety of our colleagues and guests as our top priority. </span></li><li><span style=\"color: black;\">Doing what it takes, proactively identifying areas to make in impact.</span></li></ul><p> </p><p><strong style=\"color: black;\">You will thrive in this role if you:</strong></p><ul><li><span style=\"color: black;\">Are passionate about guest experience and of course, cannabis. </span></li><li><span style=\"color: black;\">Are enthusiastic about the opportunity to be a part of building something from the ground up. You are a naturally curious person who is always learning.</span></li><li><span style=\"color: black;\">Have an entrepreneurial mindset and are self-motivated; action oriented and able to support a variety of responsibilities.</span></li><li><span style=\"color: black;\">Have keen attention to detail.</span></li><li><span style=\"color: black;\">Naturally build connections with others. You proactively communicate transparently, candidly, and openly and love a feedback rich environment.</span></li><li><span style=\"color: black;\">Embrace a positive outlook, see the positive in people, situations, and events and persistence in pursuing goals despite obstacles and setbacks.</span></li><li><span style=\"color: black;\">Operate with quality in mind through attention to detail, accuracy, & completeness.</span></li><li><span style=\"color: black;\">Are able to operate in an environment of change and ambiguity while maintaining outcome focus.</span></li></ul><p> </p><p><strong style=\"color: black;\">Qualified candidates:</strong></p><ul><li><span style=\"color: black;\">Have a minimum one-year’s experience within the retail or hospitality industry.</span></li><li><span style=\"color: black;\">Experience working with premium brands, new store openings, and/or flagship experience is an asset.</span></li><li><span style=\"color: black;\">Demonstrate strong time management and organizational skills.  </span></li><li><span style=\"color: black;\">Are self-motivated and have exceptional communication and presentation skills. </span></li><li><span style=\"color: black;\">Possessing knowledge of cannabis is an asset; enthusiasm is a must.</span></li><li><span style=\"color: black;\">Able to complete the AGCO </span><a href=\"http://cannsell.ca/\" target=\"_blank\" style=\"color: black;\">CannSell</a><span style=\"color: black;\"> program & successfully complete all required background checks.</span></li><li>Have flexibility with their scheduling; schedules will include a combination of shift time, including mornings, evenings, and weekends.</li><li>Able to leverage technology, skilled in POS & Social Media.</li><li>Are comfortable with the physical, mental and visual demands of the role which include the ability to work with the public, responsiveness to a culture of accountability and goal orientation, and self-motivation. <span style=\"color: black;\"> This position involves constant movement around the store, can include long periods of standing and may occasionally involve kneeling, crouching and reaching. Must be physically able to safely lift items, up to and including 20lbs.</span></li></ul><p> </p><p><strong style=\"color: black;\">Selection process:</strong></p><p><span style=\"color: black;\">Interested candidates are invited to apply by submitting their resume. Selected candidates will be provided a full job description and be invited to a video interview. </span></p><p><span style=\"color: black;\"> </span></p><p><span style=\"color: black;\">FIKA unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.</span></p><p><span style=\"color: black;\"> </span></p><p><span style=\"color: black;\">FIKA Herbal Goods welcomes everyone. If you ever need accommodation to participate in our selection process, please contact us at [email protected] </span></p><p><br></p><p><br></p>","title":"Ambassador","salaries":null,"ccApplicationTypeInput":"https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=35ff8481-cae3-4e2c-9b0b-2f687f31c690&ccId=19000101_000001&jobId=336153&lang=en_CA&source=CC4","function":["Customer Service","Retail","Sales"],"postedOn":"17 days ago","location":{"country":"Canada","address":"Aurora, Ontario, Canada","city":"Aurora","stateProvince":"Ontario"},"company":{"website":"https://fikasupply.com/","companyType":"Startup","name":"FIKA Herbal Goods","_id":"2223af08-8bfb-4cd8-94fa-696eb3d0ecee","logoUrl":"/logos/fika-herbal-goods-e7ee37ecaed1eff043337b6baf6460a8.png"},"frontendLink":"/job-posting/fika-herbal-goods/ambassador/4b9b8e5e1ebadc3550f6fd73b5b104eb","category":["Retail"],"hardSkills":{"Sales":["Sales Administration"],"Business Development":["Business Intelligence"],"Human Resources":["Talent Acquisition"]},"hash":"4b9b8e5e1ebadc3550f6fd73b5b104eb","ccApplicationType":"website"},{"function":["Customer Service"],"postedOn":"26 days ago","description":"<div><div><div><p><b>Ascend </b>is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Michigan, Illinois, Massachusetts, Ohio and New Jersey. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. Our provisioning centers will set a new standard of excellence, emphasizing health and wellness. As a team that is committed to our values, our people and our communities, we are looking for people who are inspired by our vision and looking to take roles with us as we expand nationally.</p></div><p><b>Why Ascend:</b></p><p>Our people are our greatest asset. Our team is comprised of a consortium of skilled and passionate professionals and partners from a diverse range of fields. We believe in building a diverse team, creating a space where all feel welcome and have the opportunity to grow while contributing to our success. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, sexual orientation or genetics. We aim to provide best in class service to our customers and community.</p><p><b>OVERVIEW: </b>The role of the <b>Parking Lot Attendant</b> is to provide customer service and support for security operations. The position is responsible for greeting guests, managing traffic flow, and guiding customers to parking spaces. The Parking Lot Attendant will assist in releasing customers from surface parking lot(s) to the retail business.</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li>Assist team with general customer service such as answering questions or aiding with COVID-19 safety protocols and reminders.</li><li>Greet patrons and guests on the lot in a friendly manner. Assist in providing a warm welcoming environment for everyone.</li><li>Observe various cars and persons in the lot, reporting atypical activity to the Parking Lot Supervisor.</li><li>Utilize long-range and short-range radios to provide an open line of communication amongst other members of the team.</li><li>Remain alert and attentive.</li><li>Maintains parking lot cleanliness to ensure that space usage is maximized.</li><li>Assist team with documenting any incidents.</li><li>Represent the company with a high degree of integrity and professionalism.</li><li>Other tasks assigned by the Parking Lot Supervisor.</li></ul><p><b>SUPERVISORY RESPONSIBILITIES:</b></p><ul><li>This position has no supervisory responsibilities.</li></ul><p><b>COMPETENCIES:</b></p><ul><li>Must have good interpersonal skills as well as a friendly and outgoing</li><li>Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational</li><li>Is consistently at work and on time, ensures work responsibilities are covered when absent, arrives at meetings and appointments on</li><li>Observes and adheres to regulatory, safety and security procedures.</li></ul><p><b>EDUCATION, EXPERIENCE, ELIGIBILITY and TRAINING:</b></p><ul><li>Must be 18 years of age or older.</li><li>High school diploma or general education degree (GED); and 1 – 3 years of customer service experience; or equivalent combination of education and</li><li><p>At Ascend, we care about the safety of our patients, customers, Ascenders and vendors. Therefore, AWH requires that all employees be fully vaccinated against the COVID-19 virus. If you are offered and accept a position, you will be required to prove your vaccination status prior to when your employment begins. Individuals with religious or medical accommodations may request an exemption.</p></li></ul><p><b>CERTIFICATES, LICENSES, REGISTRATIONS:</b></p><ul><li>Valid U.S. Driver's License</li></ul><p><b>PHYSICAL DEMANDS:</b></p><ul><li>The position must occasionally lift, push, pull and /or move up to 50 While performing the duties of this job, this position is occasionally required to sit and regularly use hand(s) to handle, grasp, feel, and or touch. This position is constantly required to stand, walk and reach with hands and arms. This position is required to speak and listen regularly.<p><b>EEO STATEMENT</b></p><p>Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.</p><p>Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.</p><p>This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.</p><p>To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an \"at will\" relationship.</p></li></ul></div></div>","company":{"companyType":"Private/Established","name":"Ascend Wellness Holdings","logoUrl":"/logos/ascend-wellness-holdings-1c26c3789d81d07fdc1179c08239ac2b.png"},"location":{"country":"United States","address":"Collinsville, IL","city":"Collinsville","stateProvince":"IL"},"frontendLink":"/job-posting/ascend-wellness-holdings/dispensary-parking-lot-attendant-collinsville/6b451c752964cc1974c2df58b9ed6854","title":"Dispensary Parking Lot Attendant (Collinsville)","category":"Agriculture & Farming","hash":"6b451c752964cc1974c2df58b9ed6854","postingUrl":"https://www.indeed.com/job/dispensary-parking-lot-attendant-collinsville-7e23dde25d30dc21"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"29 days ago","description":"<div><p>Our Story</p><p>MedMen is a cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen at</p><p><b>Job Summary</b></p><p>The Hospitality Lead is responsible for leading the store teams through personal example that continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at MedMen.</p><p>Essential Functions</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>• Lead by example by exceeding personal sales volume and KPI goals and support Hospitality Associates to do the same</p><p>• Development of high customer experience standards, to include a \"show time\" culture and industry leading customer engagement through sales training and product knowledge.</p><p>• Execute a world class hospitality program to drive repeat business through strong local grass roots networking, customer data capture and execution of our loyalty program.</p><p>• Assist store leaders with executing business initiatives in an effective and efficient manner</p><p>• Report out to Co-Manager of Hospitality to identify training and development needs and support of Hospitality Associates.</p><p>• Provide leadership, training, guidance and support to team members that fosters continuous learning and improvement in performance of the stores.</p><p>( Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)</p><p><b>Basic Qualifications</b></p><p>• Minimum 21 years of age</p><p>• Minimum 3 years leadership experience with customer service in retail.</p><p>• Demonstrated ability to achieve individual selling goals and metrics.</p><p><b>Preferred Qualifications</b></p><p>• Associate degree.</p><p>• Sales experience.</p><p>• Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.</p><p>• Dispensary-related experience a plus.</p><p>• Must be able to provide exemplary customer service and represent the business with pride.</p><p>• Creative, smart, and driven, an innovator who is business minded</p><p>• Communication Proficiency</p><p>• Confident and acts with the upmost integrity</p><p>• Highly flexible with the ability to adapt to different situations</p><p>• Personal Effectiveness/Credibility</p><p>• Provide exceptional knowledge</p><p>• HR Expertise</p><p>• Global &amp; Cultural Awareness</p><p>Supervisory Responsibility</p><p>This person is directly responsible for leading the Hospitality team.</p><p>Working Conditions</p><p>This job operates in a professional retail environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.</p><p>This is a full-time position. This position regularly requires long hours and weekend work, nights, weekends and holiday availability.</p><p>Physical RequirementsWhile performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.</p><p>Travel Requirements</p><p>This position may require travel.</p><p><b>Other Duties</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Work Authorization/Security Clearance</p><p>There is no visa or H-1B sponsorship.</p><p>MedMen Is An Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws</p></div>","company":{"website":"medmen.com","companyType":"Public/Established","name":"MedMen","logoUrl":"/logos/medmen-3f4aeaf33257852e5c8861186cbe22cc.jpeg"},"location":{"country":"United States","address":"Boston, MA, USA","city":"Boston","stateProvince":"MA"},"frontendLink":"/job-posting/medmen/hospitality-lead/25af24545fa2a86ae77b4ac80bda537d","title":"Hospitality Lead","category":"Retail","hash":"25af24545fa2a86ae77b4ac80bda537d","postingUrl":"https://us.bebee.com/job/20211225-ba31397193db7794dde05a7fa8806c0c"},{"function":["Customer Service"],"description":"<div><p>Description wslcb visionsafe communities for washington statemissionpromote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws. per governor inslee’s , state employees must be fully vaccinated against covid-19. special note that any offer of employment is contingent upon you providing verification of your vaccine status. no start date will be approved until you verify your status.to further ensure public safety and in conjunction with our governor's proclamation of stay home, stay healthy and current guidelines related to covid-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.who we arethe mission of the (wslcb) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. at the wslcb we pride ourselves on creating the wow factor in everything we do. we search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. we strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. we want to ensure that our organization is as diverse and inclusive as our great state of washington.we want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.your opportunity at a glance:the washington state liquor and cannabis board (wslcb) is seeking candidates for a customer service specialist 3 (css3) within the licensing and regulation division, located in the headquarters office in olympia. the customer service specialist 3 position support the mission of the wslcb and licensing division’s responsibilities by independently performing various customer service duties using complex problem-solving skills under general supervision. in this role, you will update reports, develop meeting materials for in house meetings, prepare correspondence and track progress of legal files, maintaining manual and electronic recordkeeping/filing systems and data base files, and assists with tasks, as needed, to aid the workload of division staff. further responsibilities may include performing specialized complex word processing tasks in a word processing unit or complex rapid data inquiry and/or entry functions. accurate, timely, and reliable performance of tasks by the incumbent is critical for the efficiency of the division.as the customer service specialist 3, you will train and mentor customer service specialist two's (css2) as well as cross trains with other css3’s to ensure a wide range of coverage on a number of diverse and complex duties including verifying information and issuing a number of liquor licenses, endorsements, and permits, as well as cannabis endorsements.telework: although this position is telework eligible, physical presence in the workplace is still an essential requirement of this position.wslcb provides a modern work environment and excellent benefits including:training and career development programstuition reimbursementflexible work schedulestelecommuting opportunitiesgenerous wellness programonsite exercise facilityactive and engaging diversity programinfant at work programorganization's commitment to your personal health and well-beingwork/life balancefree parkinga comprehensive duties as the customer service specialist 3, you will work directly with all agency personnel and divisions, customers, and external stakeholders. on a daily basis you will interact with multiple other division staff with the agency and with external agencies to provide accurate and complete customer service. your communication and customer focused service skills, as well as your competency to effectively mentor, coach, and train lower level staff will be critical to the success of the position. duties include:answers phone and email questions from the public about complex questions related to retail and non-retail, cannabis, vapor and tobacco licenses.independently respond to complex requests for information, refunds, and troubleshooting that come from 12 email addresses, the fax machine, calls from the main line, and a line reserved for enforcement officers. accepts, processes and issues complex special occasions and local wine industry association licenses, complex liquor permits, added liquor and cannabis endorsements, alcohol warehouse approvals, licenses for duplicate locations, and farmer’s market authorizations.provides clear direction to applicants and interpreting complex laws, rules and procedures.processes refunds and works with department of revenue/business licensing services on nsf transactions. works with business licensing services at department of revenue and local jurisdictions (cities and county officials) to ensure that information shared across agencies is accurate.works with the department of health when issuing medical cannabis endorsements to make sure that requirements from both agencies are met prior to issuing the endorsement. independently works directly with liquor licensees to review and approve physical changes and license type changes to already approved locations.training and mentoring css2's and oa3's interested in promotional opportunities and cross training with and other css3's.participates in training the public on issues related to liquor and cannabis licenses and permits.works with unit and division leadership to improve practices. qualifications required qualificationsassociate's degree and three years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.or a bachelor's degree and one year of experience providing assistance to clients/customers regarding inquiries, complaints or problems. orfive years of equivalent experience providing assistance to clients/customers regarding inquiries, complaints or problems.desired qualificationsexperience working with multiple phone linesexperience training and mentoring others proficiency in oral and written communicationexperience providing assistance to clients/customers regarding inquiries, complaints or problemsability to explain regulatory statutes, policies, and proceduresability to multi-task and prioritize supplemental information how to applyplease read the following information carefully to ensure you have submitted the required materials to be considered.important: to be considered for this position, you must include the following, failure to do so will result in your application being disqualified: completed on-line application which includes current phone numbers and valid email addresses. you can create and application profile on by clicking on the apply now button on top of this page.letter of interest, describing how you meet the specific qualifications for the positionresume, detailing experience and education as it relates to the positionthree professional references to include a current or recent supervisor with current contact numbers and email addresses.**a resume will not substitute for completing the work experience section of the application.the information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. responses not supported in your application will disqualify you for consideration of employment from this recruitment.prior to a new hire, a background check including criminal record history will be conducted. information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.otherapplicants for employment with the washington state liquor and cannabis board should also be aware of rcw 66.08.080, which states in part: no employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.rcw 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.the washington state liquor and cannabis board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment. all qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. you are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.for questions about this recruitment, or to request reasonable accommodation in the application process, please email or call (360) 664.1636. for tty service, please call the at 7-1-1 or 1-800-833-6384. more than just a paycheck!employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. washington state offers one of the most competitive benefits packages in the nation.we understand that your life revolves around more than just your career and that your priority is making sure that you and your family will maintain health and financial security. that's why choice is a key component of our benefits package. we have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.read about our benefits:the following information describes typical benefits available for full-time employees who are expected to work more than six months. actual benefits may vary by appointment type or be prorated for other than full-time work. check with the agency human resource office for specific benefit information.insurance benefitsemployees and families are covered by medical (including vision), dental and basic life insurance. there are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. employees are also covered by basic life and long term disability insurance, with the option to purchase additional coverage amounts. to view premium rates, coverage choice in your area and how to enroll, please visit the . retirement and deferred compensationstate employees are members of the washington public employees' retirement system (pers). new employees have the option of two employer contributed retirement programs. for additional information, check out the ' web site.employees also have the ability to participate in the (dcp). this is a supplemental retirement savings program (similar to an ira) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.vacation (annual leave)you begin accruing vacation starting your first month of employment. since we value your loyalty, the amount of vacation you can accrue increases the longer you work with us. washington state supports members of the armed forces with 21 days paid military leave per year. vacation accrues for full-time employees per . holidaysfull-time employees are entitled to twelve* paid holidays: holidaydate new year's dayjanuary 1 martin luther king, jr's birthdaythird monday in january presidents' daythird monday in february memorial daylast monday in may juneteenthjune 19independence dayjuly 4 labor dayfirst monday in september veterans' daynovember 11 thanksgiving dayfourth thursday in november &amp; friday after christmas daydecember 25 personal holidayemployee's selection each calendar year*employees who are members of certain unions are entitled to an additional personal leave day of their choice. please refer to specific for more information.social securityall state employees are covered by the federal social security and medicare systems. the state and the employee pay an equal amount into the system.sick leavefull-time employees earn eight hours of sick leave per month. paid sick leave may be used for reasons included in</p></div>","company":{"website":"dshs.wa.gov","companyType":"Government","name":"DSHS"},"location":{"country":"United States","address":"Olympia, WA, USA","city":"Olympia","stateProvince":"WA"},"frontendLink":"/job-posting/dshs/customer-service-specialist-3-olympia-2022-00657/80d63a4760e440416731097c65436e38","title":"Customer Service Specialist 3 (Olympia) 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