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Client Service Representative

MCR Labs Framingham, MA 01701
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Job Summary

Client Service Representative will ensure all clients receive outstanding service and care. Samples will receive proper care by being compliant through the intake process.

Duties and Responsibilities

  • Coordinate with Transportation Agents to execute sample pickups from RMD’s.
  • Performs sample intake for RMD’s and walk-in clients.
  • Must be aware of testing and sample requirements when receiving samples.
  • Conduct sample intakes for walk-in clients and answer any questions they might have.
  • Ensuring that all client complaints or issues are resolved in a timely and professional manner.
  • Ensure proper labeling, storage of samples
  • See samples through the intake process
  • Being present and available to work events
  • Knowledge of State Regulations


  • Enthusiastic and general knowledge of cannabis and cannabis products
  • Organized
  • Attention to detail
  • Customer Service background
  • Must have strong interpersonal skills.
  • Ability to multi-task
  • Professional attitude


  • G – Suite: 1 year (Required)
  • Microsoft Office: 1 year (Required)
  • Customer Service background
  • High School Diploma or Equivalent
  • Must be at least 21 years of age
  • Must have valid MA driver’s license and clean driving record.
  • Must be able to pass background check.
  • Must be trained on all policies related to sample intakes, diversion, transportation.
  • Ability to work seven days a week, including going to various events outside of the laboratory.
  • Able to make sample pickups at various RMD’s if needed.


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Samples will receive proper care by being compliant through the intake process.</p><p><b>Duties and Responsibilities</b></p><ul><li>Coordinate with Transportation Agents to execute sample pickups from RMD’s.</li><li>Performs sample intake for RMD’s and walk-in clients.</li><li>Must be aware of testing and sample requirements when receiving samples.</li><li>Conduct sample intakes for walk-in clients and answer any questions they might have.</li><li>Ensuring that all client complaints or issues are resolved in a timely and professional manner.</li><li>Ensure proper labeling, storage of samples</li><li>See samples through the intake process</li><li>Being present and available to work events</li><li>Knowledge of State Regulations</li></ul><p><b>Qualification</b></p><ul><li>Enthusiastic and general knowledge of cannabis and cannabis products</li><li>Organized</li><li>Attention to detail</li><li>Customer Service background</li><li>Must have strong interpersonal skills.</li><li>Ability to multi-task</li><li>Professional attitude</li></ul><p><b>Requirements</b></p><ul><li>G – Suite: 1 year (Required)</li><li>Microsoft Office: 1 year (Required)</li><li>Customer Service background</li><li>High School Diploma or Equivalent</li><li>Must be at least 21 years of age</li><li>Must have valid MA driver’s license and clean driving record.</li><li>Must be able to pass background check.</li><li>Must be trained on all policies related to sample intakes, diversion, transportation.</li><li>Ability to work seven days a week, including going to various events outside of the laboratory.</li><li>Able to make sample pickups at various RMD’s if needed.<br /></li></ul><div><p></p></div><p></p><p>PRj2L1fUwp</p></div></div>","company":{"companyType":"Private/Growth","name":"MCR Labs","logoUrl":"/logos/mcr-labs-aed09bd7c5f16aa5e7ebc524f087c747.jpeg"},"location":{"country":"United States","address":"Framingham, MA 01701","city":"Framingham","stateProvince":"MA"},"frontendLink":"/job-posting/mcr-labs/client-service-representative/b6f8d5d01155e29f3c7808d1b33cdc84","title":"Client Service Representative","category":"Medical & Healthcare","hash":"b6f8d5d01155e29f3c7808d1b33cdc84","postingUrl":"https://www.indeed.com/job/client-service-representative-9fb64ea3b3790001"},{"salaries":[{"salaryStart":"$65k","salaryEnd":"$140k","currency":"US","source":"CareerBuilder","position":"Environmental Consultant, Applications","type":"per year","url":"https://www.careerbuilder.com/salary-environmental-consultant-in-la-jolla,ca"},{"salaryStart":"$15","salaryEnd":"$undefined","currency":"US","source":"Glassdoor","position":"Tech Consultant","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Target-Tech-Consultant-San-Diego-Hourly-Pay-EJI_IE194.0,6_KO7,22_IL.23,32_IM758.htm"},{"salaryStart":"$73k","salaryEnd":"$110k","currency":"US","source":"Economic Research Institute","position":"Marketing Consultant","type":"per year","url":"https://www.erieri.com/salary/job/marketing-consultant/united-states/california/buellton"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>The Role</p><p>RISE Patient Care Specialists engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Patient Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Patient Care Specialists are GTI’s secret to success—they connect each unique customer with just the right product and method of consumption for their needs. The Patient Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors. If you have a smile that can light up a room, as well as a bowl, we’re looking for you!</p><p><b>Responsibilities</b></p><p>• Assist patients in a customer-facing, intimate retail environment</p><p>• Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs</p><p>• Ensure sales floor is properly stocked and presence of the store is well maintained</p><p>• Own responsibility for remaining up-to-date with product knowledge</p><p>• Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction</p><p><b>• Complete duties assigned during scheduled shift including:</b></p><p>• Correct cash handling and discount application</p><p>• Verification of proper paperwork, documentation and ID for patients</p><p>• Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system</p><p>• Maintenance of hard copy files (when required)</p><p>• Assist in verifying order deliveries for accuracy</p><p>• Security measures and safety compliance</p><p>• Maintain visitor log</p><p>• Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints</p><p>• Promote a work environment that is positive, communicative, patient-oriented, and compliant</p><p><b>Qualifications</b></p><p>• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience</p><p>• High school diploma, or equivalent</p><p>• Consistent demonstration of excellent customer service skills</p><p>• Previous experience with POS systems</p><p>• Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge a HUGE plus!</p><p>• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences</p><p>• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email</p><p>• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures</p><p>Additional Requirements</p><p>• Must be 21 years or older</p><p>• Must pass any and all required background checks.</p><p>• Possess valid driver’s license or state ID.</p><p>• Must be and remain compliant with all legal or company regulations for working in the industry.</p><p>Working Conditions</p><p>• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions</p><p>• PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching</p><p>• Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries (GTI)","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Pasadena, CA, USA","city":"Pasadena","stateProvince":"CA"},"frontendLink":"/job-posting/green-thumb-industries-gti/guest-consultant/daba5734d516b00a04cc096db31d7f6a","title":"Guest Consultant","category":"Manufacturing","hash":"daba5734d516b00a04cc096db31d7f6a","postingUrl":"https://www.linkedin.com/jobs/view/guest-consultant-at-green-thumb-industries-gti-2697593806","salary":"$65k - $140k"},{"employmentType":"Full-time, Part-time","function":["Customer Service","Retail"],"postedOn":"25 days ago","description":"<div><p><i>Front Desk Associate </i><br /><b>About us</b></p><p>Salvation Wellness is a modern apothecary and urban oasis, specializing in therapeutic massage, meditation, saunas, and body care products. We infuse our homemade products and treatments with cannabis.<br />We strive for excellence and have an amazing team of healers.</p><ul><li><i><b>Weekend hours Required for this position</b></i></li></ul><p><b>Do you love wellness? Are you responsible and professional? Do you like working in dynamic teams and helping people? Then send us your resume!</b></p><p>We are a downtown Jersey City Wellness Office looking for personable, skilled reception who loves to learn, work well with teams, and is customer service oriented. We hire from within and have several growth opportunities to move in to retail management of our high end product line.</p><p>Our ideal candidate :</p><p>Loves Helping People!</p><p>Has excellent communication skills</p><p>Is able to train on and replicate customer service techniques and follow scripts</p><p>Understands customer service for high value clientele</p><p>Is responsible and consistent</p><p>Has a high preference for procedural protocols</p><p>Proactively sets out to learn about our services and products</p><p>Enjoys and actively seeks out opportunities to continually learn and grow within our team.</p><p>Is open and responsive to feedback from clients and managers.</p><p>Is able to explain to clients the offerings and terms set by our business, using our own scripts</p><p>Is looking for long term employment,</p><p>Wants a career in client oriented retail management</p><p><b>OUR EMPLOYEES RECEIVE: </b></p><ul><li>A supportive, positive culture that prides itself on effective communication!</li><li>401k Plan where we contribute MONEY to your future/retirement</li><li>Health Insurance where we contribute OVER 80% towards your premium</li><li>Paid Vacation Days</li><li>Tuition Reimbursement To Help You Get Out Of Debt On Student Loans</li><li>Commission on Sales</li><li>Employee Discounts</li><li>Professional Development Reimbursement</li></ul><p>Salary: starting at 15-18 base/hour + commission and tips</p><p>Nights and Weekends Required<br /><i>Related keywords: retail</i><br /><i>Related keywords: retail</i></p><p><b>Salvation Wellness provided the following inclusive hiring information: </b></p><p>We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $12.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Referral program</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li><li>Commission pay</li><li>Tips</li></ul><p>COVID-19 considerations:<br />All employees and guests are required to wear masks while in the studio. Everyone is temperature checked upon entry. Ask us about our other covid precautions!</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 1 year (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Salvation Wellness"},"location":{"country":"United States","address":"Jersey City, NJ 07302","city":"Jersey City","stateProvince":"NJ"},"frontendLink":"/job-posting/salvation-wellness/front-desk-agent/805d5f27a05e23e75ec3a541a46c53df","title":"Front Desk Agent","category":"Retail","hash":"805d5f27a05e23e75ec3a541a46c53df","postingUrl":"https://www.indeed.com/job/front-desk-agent-f8c8d0145ffd90fb"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><b>Company Introduction:</b></p><p>A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.</p><p>Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.</p><p><b>While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:</b></p><p>The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><p><b>Skills:</b></p><p>• Strong inter-personal and communication skills</p><p>• Strong attention to detail a must</p><p>• Organizational Skills</p><p>• Networking Savvy</p><p>• Understanding of what makes an event “successful”</p><p>• Creative flair for effective design and development of an event</p><p>• Dedication to Customer Service</p><p>• Motivation for Sales</p><p><b>Benefits:</b></p><p>• Health insurance</p><p>• Dental insurance</p><p>• Vision insurance</p><p>• Paid time off</p><p>• Flexible schedule</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p>• Weekends required</p><p>• Holidays required</p><p>• Day shift</p><p>• Night shift</p><p>• 8 hour shift</p><p><b>Requirements:</b></p><p>• High School Diploma or equivalent</p><p>• Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</p><p>• Excellent customer service skills</p><p>• Knowledge and adherence to the policies, procedures and goals of the Lotus Way</p><p>• Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</p><p>• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</p><p>• Understanding of company products, services, and policies.</p><p>• Proficiency with computers, especially with CRM software, and strong typing skills.</p><p>• Ability to ask prying questions and diffuse tense situations.</p><p>• Strong time management and decision making skills.</p><p>• Adaptability and accountability.</p><p>• Fluency in multiple languages may be desired.</p><p><b>Pay &amp; Compensation:</b></p><p>• Hourly pay</p><p><b>Additional Compensation:</b></p><p>• Bonuses</p><p>• Store Discounts</p><p><b>Customer Service Representative Job Duties:</b></p><p>• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</p><p>• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</p><p>• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</p><p>• Building lasting relationships with clients and other call center team members based on trust and reliability.</p><p>• Utilizing software, databases, scripts, and tools appropriately.</p><p>• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</p><p>• Making sales or recommendations for products or services that may better suit client needs.</p><p>• Taking part in training and other learning opportunities to expand knowledge of company and position.</p><p>• Adhering to all company policies and procedures.</p><p>• Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</p><p>• Ability to handle fast paced environment while providing superior customer service</p></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/5b0d3ed161f2479c5e13e67182a6b120","title":"Call Center Representative","category":"Agriculture & Farming","hash":"5b0d3ed161f2479c5e13e67182a6b120","postingUrl":"https://tarta.ai/j/iFkhdHwBPV406l6XBT9J-call-center-representative-at-purple-lotus-nwhs-co-inc"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"17 hours ago","description":"<div><p><i>Customer Service Representative (CSR) - Verdes Albuquerque, NM Retail Location</i></p><p><b>*A Cover Letter and Resume are </b><b>Required </b><b>to apply*</b></p><p><b>Job Summary: </b></p><p>A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They’re the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.</p><p><b>Responsibilities/Essential Functions: </b></p><ul><li>Team player with strong communication and organizational skills</li><li>Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter</li><li>Identify and assess clients’ needs to make proper product recommendations</li><li>Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support</li><li>Stay up to date with product knowledge, NM Cannabis Patient Laws and medicinal information updates to pass the information to clients</li><li>Maintain proper inventory stock on the sales floor and backstock, as needed</li><li>Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts</li><li>Regular/reliable attendance is required</li><li>Keeping best interest of the company and co-workers in forefront of mind</li><li>Other duties as assigned</li></ul><p><b>Required Skills and Qualifications: </b></p><ul><li>Experience in cash handling and inventory management</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be dependable, reliable, and motivated</li></ul><p><b>Preferred Qualifications: </b></p><ul><li>Experience in handling cash with attention to detail and accuracy</li><li>Experience in inventory management and controls</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Exceptional internal and external customer service and employee relations skills</li><li>Must be dependable, reliable and motivated</li><li>Organization, time management, data entry and math skills</li></ul><p><b>General Housekeeping: </b></p><ul><li>Sweep, clean and maintain facility, including breakroom and bathroom</li><li>Clean windows and front door glass</li><li>Maintain a clean sales floor by dusting and sanitizing the work areas</li></ul><p><b>Computer </b><b>Preferred Qualifications: </b></p><ul><li>Leaf Logix for sales transactions, patient records/lookup information, returns/exchanges</li><li>Internet to access sharepoint.com to make daily menus, bigcommerce.com to access online orders</li><li>Other websites to lookup information about cannabis or the NMMCP program.</li></ul><p><b>Physical and Emotional Requirements: </b></p><ul><li>Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row</li><li>Must be able to lift at least 50 lbs.</li><li>Ability to work in a confined area</li><li>Must be able to bend/stoop/climb/reach</li><li>Must be able to present complex information to groups of people</li><li>Must be able to be physically present in the dispensary locations and administrative office</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be able to tolerate a reasonable amount of work stress</li></ul><p><b>Compensation/Hours: </b></p><p>Compensation -DOE; 40 hours/wk., Required Mon – Sat, some Sundays and Holidays, 8:00am to 8:00pm</p><p><i>It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.</i></p><p><i>This document does not create an employment contract, implied or otherwise, other than an ‘at will’ relationship.</i></p><p>Job Type: Full-time</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Public/Established","name":"Verdes Foundation"},"location":{"country":"United States","address":"Albuquerque, NM 87109","city":"Albuquerque","stateProvince":"NM"},"frontendLink":"/job-posting/verdes-foundation/customer-service-representative/5d4fe33b21b70b94522771463b5e9cd3","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"5d4fe33b21b70b94522771463b5e9cd3","postingUrl":"https://www.indeed.com/job/customer-service-representative-9a96bc576a65d6d1"},{"function":["Customer Service"],"postedOn":"9 days ago","description":"<div><div>Company Introduction:<br />A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.<br />Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.<br />While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:<p><br />The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p><br />To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><br />Skills:<ul><br /><li>Strong inter-personal and communication skills</li><br /><li>Strong attention to detail a must</li><br /><li>Organizational Skills</li><br /><li>Networking Savvy</li><br /><li>Understanding of what makes an event “successful”</li><br /><li>Creative flair for effective design and development of an event</li><br /><li>Dedication to Customer Service</li><br /><li>Motivation for Sales</li></ul><br />Benefits:<ul><br /><li>Health insurance</li><br /><li>Dental insurance</li><br /><li>Vision insurance</li><br /><li>Paid time off</li><br /><li>Flexible schedule</li></ul><br />Schedule:<ul><br /><li>Monday to Friday</li><br /><li>Weekends required</li><br /><li>Holidays required</li><br /><li>Day shift</li><br /><li>Night shift</li><br /><li>8 hour shift</li></ul><br />Requirements:<ul><br /><li>High School Diploma or equivalent</li><br /><li>Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</li><br /><li>Excellent customer service skills</li><br /><li>Knowledge and adherence to the policies, procedures and goals of the Lotus Way</li><br /><li>Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</li><br /><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><br /><li>Understanding of company products, services, and policies.</li><br /><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><br /><li>Ability to ask prying questions and diffuse tense situations.</li><br /><li>Strong time management and decision making skills.</li><br /><li>Adaptability and accountability.</li><br /><li>Fluency in multiple languages may be desired.</li></ul><br />Pay &amp; Compensation:<ul><br /><li>Hourly pay</li></ul><p><b><br />Additional Compensation:</b></p><ul><br /><li>Bonuses</li><br /><li>Store Discounts</li></ul><br />Customer Service Representative Job Duties:<ul><br /><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><br /><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><br /><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><br /><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><br /><li>Utilizing software, databases, scripts, and tools appropriately.</li><br /><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><br /><li>Making sales or recommendations for products or services that may better suit client needs.</li><br /><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><br /><li>Adhering to all company policies and procedures.</li><br /><li>Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</li><br /><li>Ability to handle fast paced environment while providing superior customer service.</li></ul></div></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/efdfe20bf9a497eabfde20c632f64062","title":"Call Center Representative","category":"Agriculture & Farming","hash":"efdfe20bf9a497eabfde20c632f64062","postingUrl":"https://www.indeed.com/job/call-center-representative-90c3c8e0bcc46b47"},{"salaries":[{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/la"},{"salaryStart":"$21k","salaryEnd":"$48k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary--in-Louisiana"},{"salaryStart":"$23k","salaryEnd":"$42k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/baton-rouge-customer-service-representative-salary-SRCH_IL.0,11_IM72_KO12,43.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><b>ABOUT METRC</b></p><p>Metrc is a high-growth technology company helping cannabis regulators govern their industry's supply chain. We provide the system and tags that track products from seed to sale – and everything in between: harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.</p><p><b>ABOUT THE POSITION</b></p><p>Metrc is hiring Customer Support Specialists to work from 12:00pm - 8:00pm or 1:00pm to 9:00pm (CST) (Monday - Friday) in a fully remote (Work from Home) customer service role. The Support Specialist is responsible for supporting our customers using web-based software, dealing with their unique growing, selling and production styles; as well as explaining to clients how to utilize our software. As our customers' first point of contact, Support Specialists are the friendly voice of Metrc, providing world class customer service, troubleshooting, and light technical support.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><p>• Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails</p><p>• Obtains and verifies user information</p><p>• First point of contact, works closely with clients to determine needs, research issues, and provide necessary information</p><p>• Assists and provides resolution by clarifying issues; researching and exploring answers and solutions; implementing solutions; escalates if necessary</p><p>• Provides a clear history of all issues by documenting each call using good grammatical sentences</p><p>• Continually updates job knowledge by studying guides, manuals, and published procedures; participating in educational opportunities</p><p>• Ensures clear understanding of guides, manuals and published procedures. Guidance and support provided when necessary</p><p>• Participates in communication between fellow support specialists, supervisors, and management</p><p>• Keeps equipment operational by following established procedures and reporting malfunctions</p><p>• Displays dedication and commitment of company visions and goals</p><p>• Enjoys engaging with customers, team members, and being part of a growing organization</p><p><b>QUALIFICATIONS</b></p><p>• One (1) to two (2) years of customer service/support expertise and/or proven technical ability in some capacity (either via phone, virtual, chat, or in-person)</p><p>• Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays</p><p>• Excellent customer service skills with a passion for service; \"Client Focused\"</p><p>• Creative, flexible, and innovative team player</p><p>• Commitment to excellence and high standards</p><p>• Discipline to work remotely, while following a set schedule</p><p>• Willingness to work within a constantly changing work environment with flexibility and enthusiasm</p><p>• Excellent written communication skills with demonstrated ability to write clearly and informatively</p><p>• Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive</p><p>• Proficient on Microsoft Word, PowerPoint, and Excel (or equivalent programs)</p><p>• Ability to manage multiple applications running simultaneously</p><p>• Must have high-speed, land line Internet service (50 megabits download and 1 megabit upload) from a reliable provider</p><p>• Successful completion of a pre-employment assessment</p><p>• Successful completion of initial training</p><p>• Proficient keyboarding/typing skills- Minimum 35 wpm</p><p>• All candidates must be based and work in the US</p><p><b>PHYSICAL DEMANDS AND WORK ENVIRONMENT</b></p><p>• In home position</p><p>• Frequently required to sit</p><p>• Frequently required to talk or hear</p><p>• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard</p><p><b>METRC OFFERS THE FOLLOWING BENEFITS</b></p><p>• Diverse, inclusive &amp; welcoming culture</p><p>• Employer Paid- Health Insurance (Employee Only)</p><p>• Employer contribution into a Health Savings Account (HSA)</p><p>• Employer Paid - Dental Insurance (Employee Only)</p><p>• Employer Paid- Basic Life Group Insurance and AD&amp;D</p><p>• Employer Paid- Employee Assistance Program (EAP)</p><p>• Employer Paid- Short Term Disability</p><p>• Employer Paid- Long Term Disability</p><p>• Vision insurance</p><p>• Supplemental Insurance: Hospital Indemnity, Accident and Critical Illness</p><p>• Voluntary Life Insurance</p><p>• 401k (up to 6% match)</p><p>• Paid Time Off (PTO)</p><p>• Up to 9 Paid Holidays</p><p>• Company provides all equipment needed</p><p>• Internet subsidy for those working from home ($50 per month)</p><p>• Customer Support Specialist positions start at $15/hour</p><p>Shifts Available (12pm - 8pm or 1pm - 9pm CST) Monday through Friday (Occasional Saturday and/or Sunday)</p><p>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>Metrc LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.</p><p>https://recruiting.paylocity.com/recruiting/jobs/Details/588853/Metrc-LLC/Customer-Support-Specialist</p><p>PI148698657</p><p>Location/Region: Lakeland, LA (70752</p></div>","company":{"website":"metrc.com","companyType":"Private/Established","name":"Metrc LLC","logoUrl":"/logos/metrc-llc-1049d7e3207fba4a762528a20da8673c.png"},"location":{"country":"United States","address":"Lakeland, LA, USA","city":"Lakeland","stateProvince":"LA"},"frontendLink":"/job-posting/metrc-llc/customer-service-representative/f9a1d9727fae13d183da28174697101c","title":"Customer Service Representative","category":"Information Technology & Services","hash":"f9a1d9727fae13d183da28174697101c","postingUrl":"https://jobs.thejobnetwork.com/Job/501753123?SourceID=2","salary":"$26k - $42k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"24 days ago","description":"<div><p>InspiriTec<br />Tier 1 Help Desk Agent<br />Medical Marijuana Tier 1 Help Desk<br /><b>General Function</b><br />Under general supervision, the Tier I Help Desk Agent will provide customer focused service for the Medical Marijuana Software as a Service (SaaS) platform, making independent decisions by performing question/problem diagnosis in a call center environment. Other responsibilities may include password resets, and email requests for Help Desk support. Help Desk Tier I will document, research, identify and attempt to resolve caller issues on initial call, and/or triage where appropriate for resolution. Document and track support activity and clearly communicate solutions in a user-friendly customer-centric manner. Candidate will perform all other related duties as assigned. Uses expertise in customer service and technical knowledge gained from prior experience and training to resolve issues surrounding applications/systems functionality, and training on software and/web site application/portals. Develops working relationships to support the goal of providing customers with excellent care as required per Service Level Agreements (SLAs)<br />*<br />Essential Duties &amp; Responsibilities*<br />The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.</p><ul><li>Troubleshoot, diagnose and resolve application issues by researching problems using available information resources such as closed tickets, FAQ's and alerts.</li><li>Collaborate effectively with other Service Desk staff members and trainers to resolve unfamiliar issues.</li><li>Advise users on appropriate action and turnaround times if the information is available, as well as follow up with them accordingly to provide the requested information once received.</li><li>Log all Service Desk calls, emails, and voicemails into the ticketing tool for tracking purposes.</li><li>Follow Standard Operating Procedures (SOP).</li><li>Identify and escalate situations requiring urgent attention or expert knowledge to appropriate Subject Matter Experts.</li><li>Route problems, create, track and document resolutions in regards to all ticket request assignments.</li><li>Stay current with system information, changes and updates by attending Help Desk meetings.</li><li>Respond to incoming requests for assistance via calls, emails, or voicemails.</li><li>Work on supervisor-assigned projects when requested.</li></ul><p>*<br />Knowledge, Skills and Abilities required: *</p><ul><li>Excellent customer service skills.</li><li>Strong verbal and written communication skills.</li><li>Superior interpersonal skills and telephone etiquette.</li><li>Good analytical and problem-solving skills.</li><li>Ability to deal with stress associated with fast-paced work environment.</li><li>Ability to make judgment decisions and adapt to changing work situations.</li><li>Ability to handle 50+ calls per day with calls being different in level of complexity.</li><li>Ability to work independently, as part of a team, with customers, peers and management.</li><li>Proficient in Microsoft Office Suite and various Windows operating systems.</li><li>Previous experience supporting general Applications, Security and Web Applications preferred.</li><li>Willingness to work flexible hours/occasional weekend hours.</li></ul><p><b>Physical and Mental Demands</b><br />The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. You will be regularly required to sit, talk or hear in person and by multi-media, use hands to finger, handle, feel or operate standard office equipment and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Colleagues, Clients and Vendors. and must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.</p><p>EOE/disability/vets</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Public/Established","name":"InspiriTec","logoUrl":"/logos/inspiritec-df41cdeb1885c48268936e8da78616ac.jpeg"},"location":{"country":"United States","address":"Philadelphia, PA 19107","city":"Philadelphia","stateProvince":"PA"},"frontendLink":"/job-posting/inspiritec/help-desk-agent-medical-marijuana/7a1ce058375804536f41c63ef3c2f724","title":"Help Desk Agent - Medical Marijuana","category":"Information Technology & Services","hash":"7a1ce058375804536f41c63ef3c2f724","postingUrl":"https://www.indeed.com/job/help-desk-agent-medical-marijuana-d707182912435b1e"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>Farmhouse Artisan Market is a luxury cannabis delivery service dedicated to connecting savvy consumers and connoisseurs to the highest quality, most sustainable, and healthiest products the industry has to offer. Farmhouse is a resource for those beginning to explore how cannabis can be added to a healthy, natural lifestyle as well as those who are knowledgeable and looking for the best craft cannabis goods. Whatever you are looking for, Farmhouse will deliver a bespoke cannabis experience.</p><p>We are a local, family owned and operated company founded on supporting the small and heritage farmers and makers in order to help preserve a culture that puts quality, the environment and consumer safety before anything else. We encourage buying locally and knowing your farmer and we understand the important roll aesthetics plays in enjoying the day to day. If these values resonate with you and you feel you are a customer service master, we’d love to meet you!</p><p><i>*Must be 21 or older </i></p><p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls, texts, chats and emails</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Create efficient routes with accurate delivery times for drivers, while making sure drivers have similar numbers of orders assigned to them throughout the day</li><li>Communicate changes to delivery routes with drivers</li><li>Document all returned orders</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Must be highly computer literate (we are Mac + iOS based) and able to type quickly</li><li>Must have basic knowledge of cannabis products and be interested in learning more (cannabis industry experience a plus)</li></ul><p>This is a fast paced position that requires attention to detail and the ability to remain self-directed during downtime. We are looking for an upbeat team member who is ready to take on the north bay!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $19.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Anyone entering the office must wear a mask. We provide disinfectants for surfaces, hand sanitizer, and sinks with soap and water for frequent handwashing. There is plenty of space, and people are able to stay 6 ft apart.</p><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Farmhouse Artisan Market"},"location":{"country":"United States","address":"Petaluma, CA 94954","city":"Petaluma","stateProvince":"CA"},"frontendLink":"/job-posting/farmhouse-artisan-market/dispatcher-customer-service-representative/4e0e11e47166957336fb351ee239e613","title":"Dispatcher/Customer Service Representative","category":"Retail","hash":"4e0e11e47166957336fb351ee239e613","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-representative-b8917cedd5ec8912"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p>Delivering elevated experiences! Grassp (www.GrasspHealth.com) is an exciting cannabis delivery app, and we are rapidly growing and looking for committed professionals to help our team set the standard. Looking for positive, team players (21 years of age and over) who want to join an awesome team.</p><p>We are looking to add full-time and part-time customer service reps to our growing team. This is a great opportunity to play a critical role in a fast-paced startup that is growing.</p><p><b>**Please note that this role requires you to work from home, so you would need a computer and a cell phone. Though it's remote, you must live in the Greater Los Angeles Area to be considered.**</b></p><p><b>PRIMARY RESPONSIBILITIES: </b></p><ul><li>Serve as the primary point of contact for our customers, delivering an exceptional customer service experience via phone, chat, and email;</li><li>Provide timely and thorough resolution to customer inquiries;</li><li>Collaborate with operations leads and delivery drivers to execute exceptional customer service;</li><li>Call first-time customers and provide white-glove service to help them understand our process and place their first order;</li><li>Maintain knowledge of the products and some commonly asked questions;</li><li>Communicate with management to escalate problems and recommend resolutions</li></ul><p><b>REQUIRED FOR CONSIDERATION: </b></p><ul><li>Excellent written and verbal communication with the ability to come across as friendly and helpful, even in difficult situations</li><li>Ability to multi-task, handling calls, chats, and email</li><li>Ability to remain calm and collected during difficult conversations</li><li>Ability to think critically and make decisions that balance what is best for both the customer and the company</li><li>Tech-savvy and detail-oriented</li><li>Must be a team player with a positive attitude</li><li>Must be a self-starter, who can work autonomously with little direction</li><li>Cannabis experience preferred</li></ul><p>Interested candidates should respond to this post with a copy of your resume and few sentences about why you would be great for this role.</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid training</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Why do you want to work for Grassp?</li><li>Describe a time you went above and beyond for a customer or fellow colleague.</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>customer service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Grassp Health","logoUrl":"/logos/grassp-health-1e3fe0fe177deaa50d7bb4c6fe6e1e30.jpeg"},"location":{"country":"United States","address":"West Hollywood, CA 90038","city":"West Hollywood","stateProvince":"CA"},"frontendLink":"/job-posting/grassp-health/cannabis-customer-service-representative/b374468ec8e02b5e6694985067432bd0","title":"Cannabis Customer Service Representative","category":"Retail","hash":"b374468ec8e02b5e6694985067432bd0","postingUrl":"https://www.indeed.com/job/cannabis-customer-service-representative-beb25f3c554f3695"},{"employmentType":"Full-time, Permanent","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p><b>JOB SUMMARY</b></p><p><b>*Note : </b> This position requires* <i>Cannabis Industry experience</i> <b>and/or </b> <i>knowledge of the product line. </i>*</p><p>Arizer is a leading manufacturer and international distributor of dry-herb vaporizers, with an exceptional reputation in product design, innovation, quality and customer service.</p><p>With strong growth in the industry we have an opportunity for a permanent full-time position. We’re seeking a friendly, organized, and dependable candidate for the position of Customer Service Representative.</p><p><b>Responsibilities and Duties</b></p><ul><li>Customer service, order processing, customer invoicing</li><li>Respond promptly to customer emails &amp; ensure customer satisfaction</li><li>Work with Arizer Service, Sales, Shipping, &amp; Website teams</li><li>Administrative Support, preparation of documents, forms, etc</li></ul><ul><li>Expertly diagnose, troubleshoot, and resolve customer concerns pertaining to:</li><li>Website Use (policies, orders, payments, shipping)</li><li>Product Use (functionality, cleaning/maintenance, quality/safety, warranty)</li></ul><p><b>Qualifications and Skills</b></p><ul><li>Independent, self-starter, able to take direction and work well unsupervised</li><li>Customer Service Experience (*online customer service experience is an asset)</li><li>Good research skills and attention to detail</li><li>Ability to multi-task</li><li>Excellent written and verbal communication skills</li><li>Strong computer skills: MS Office / Google Docs</li><li>Proficient in email communications</li><li>Customer Focused, positive attitude, helpful / compassionate demeanour</li><li>Able to think critically, anticipate &amp; resolve customer concerns</li></ul><p><b>Are you a hard working and proactive team player with attention to detail / accuracy, and the ability to provide fast &amp; friendly customer-centric service with a positive attitude and compassionate demeanour? If so, let’s talk.</b></p><p><b>Benefits</b></p><ul><li>Arizer offers competitive salaries, benefits package and a casual attire workplace.</li><li>Telecommuting/Work from home hours possible.</li><li>Opportunities for advancement.</li></ul><p>Job Types: Full-time, Permanent</p><p>Salary: From $40,000.00 per year</p><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Disability insurance</li><li>Extended health care</li><li>Life insurance</li><li>Paid time off</li><li>RRSP match</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />All staff is 100% vaccinated. PPE &amp; Distancing rules in effect.</p><p>Education:</p><ul><li>Bachelor's Degree (required)</li></ul><p>Experience:</p><ul><li>customer service: 3 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Arizer"},"location":{"country":"Canada","address":"Kitchener, ON","city":"Kitchener","stateProvince":"ON"},"frontendLink":"/job-posting/arizer/customer-service-representative/306ab2ff1c7e35cd5cc73e00ee456822","title":"Customer Service Representative","category":"Retail","hash":"306ab2ff1c7e35cd5cc73e00ee456822","postingUrl":"https://ca.indeed.com/job/customer-service-representative-e44fc756415b18b2"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/fall-river-customer-service-representative-salary-SRCH_IL.0,10_IC1154779_KO11,42.htm"},{"salaryStart":"$25k","salaryEnd":"$36k","currency":"US","source":"Monster","position":"Automotive Customer Service Representative","type":"per year","url":"https://www.monster.com/salary/q-automotive-customer-service-representative-l-fall-river-ma"},{"salaryStart":"$24k","salaryEnd":"$54k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/How-Much-Does-a-Customer-Service-Representative-Make-a-Year-in-Franklin,MA"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p>The Customer Service Representative(CSR) reports to the Retail Store Manager(RSM). The CSR is primarily responsible for the customer experience through telephone, email, or online chat interaction.Responsibilities Delivers exceptional customer service by listening, interacting, and following-up with customers to ensure satisfaction. Works proactively to solve customer complaints and concerns. Builds and increases customer retention, fostering strong relationships, developing brand awareness, and loyalty. Utilize customer, and team member, feedback to readily implement changes to improve the customer experience. Handles sensitive conversations while also protecting the company from liability and breach of various regulations. Effectively utilize technology and software platforms to maintain efficiency, documentation, and reporting. Perform all daily opening and closing procedures for the call center. Provide daily correspondence via email with the RSM and team members as needed Adheres to all Northeast Alternatives Policies and Procedures. Maintain a clean and organized work environment. Other duties as assigned.Physical Requirements Ability to lift up to 25 lbs. and push/pull up to 50 lbs. Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.Working EnvironmentNo description provided.Experience 1 year of Cannabis industry experience preferred. Experience in a communication, customers service, and detail oriented work environment. Strong interpersonal, verbal, and written communication skills. Ability to maintain composure under pressure, and de-escalate disgruntled customers while proving solutions to resolve any, and all, situations. Full-time (40 Hours per week). Must be available 7 days a week in the morning, afternoon, and evening. Must be 21, and have a clean criminal record. Must have reliable transportation.Education High School Graduate or equivalent.About Northeast AlternativesNortheast Alternatives (NEA) is a medical marijuana dispensary, and 21 recreational cannabis store located in Fall River, MA. We genuinely believe in the life-changing benefits of cannabis and are committed to producing high-quality, 100% compliant products that exceeds the expectations of our patients and customers each and every time</p></div>","company":{"companyType":"Private/Established","name":"Vangst","logoUrl":"/logos/vangst-1731290886786334fb502ebdee566cc6.png"},"location":{"country":"United States","address":"Fall River, MA, USA","city":"Fall River","stateProvince":"MA"},"frontendLink":"/job-posting/vangst/customer-service-representative/5652861a0b8942a9c928c93f950af2ec","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"5652861a0b8942a9c928c93f950af2ec","postingUrl":"https://www.recruit.net/job/customer-service-representative-jobs/1E3E2C35C8D5C55B","salary":"$28k - $44k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>MUST BE 21 to apply</p><p><b>About us:</b></p><p>AMV Holdings, LLC is part of the vapor and e-cigarette industry. Our company manages over 100 retail locations across the United States. Our brands include KURE, Madvapes, Alohma, and MAXX Electronic Cigarettes. We are committed to providing customer service excellence and strive to be among the best in the industry.</p><p><b>Job Description:</b></p><p>AMV Holdings, LLC is seeking a Retail Sales Associate to become an integral part of our team! You will be responsible for making recommendations, selling products, and providing product knowledge to our guests.</p><p><b>Responsibilities:</b></p><p>• Welcome and identify customer needs</p><p>• Explain products and services to customers</p><p>• Monitor inventory to ensure the product is in stock</p><p>• Operate POS system and cash drawer in order to process transactions; handle money, prepare deposits, and count drawer down each day</p><p>• Investigate and resolve customer complaints</p><p>• Perform daily cleaning to ensure the store remains appealing and welcoming</p><p><b>Qualifications:</b></p><p>• Previous experience in sales, customer service, or other related fields</p><p>• Ability to thrive in a fast-paced environment</p><p>• Ability to build rapport with customers</p><p>• Excellent written and verbal communication skills</p><p>• Strong negotiation skills</p><p>• Knowledge of basic cash handling procedures</p><p>• Basic Math Skills</p><p>Job Types: Full-time, Part-time</p><p>Pay: $10.00 - $10.50 per hour</p><p><b>Supplemental Pay:</b></p><p>• Commission pay</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Experience:</b></p><p>• Customer Service: 1 year (Preferred)</p><p>• vaping: 1 year (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p><p>Work Location: One location</p></div>","company":{"website":"alohma.com","name":"AMV Holdings, LLC"},"location":{"country":"United States","address":"Columbia, SC, USA","city":"Columbia","stateProvince":"SC"},"frontendLink":"/job-posting/amv-holdings-llc/kure-cbd-vape-guest-consultant/4d28bacebd7d8ccf7e1b1d48c6a2a645","title":"KURE CBD + Vape Guest Consultant","category":"Retail","hash":"4d28bacebd7d8ccf7e1b1d48c6a2a645","postingUrl":"https://www.salary.com/job/amv-holdings-llc/kure-cbd-vape-guest-consultant/09b2808b-fdbc-4bdd-b785-6daaea476e91"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$52k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/woodbury-customer-service-representative-salary-SRCH_IL.0,8_IC1132467_KO9,40.htm"},{"salaryStart":"$34k","salaryEnd":"$56k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/minneapolis-mn"},{"salaryStart":"$24k","salaryEnd":"$53k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Minneapolis,MN"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"11 days ago","description":"<div><p>[Customer Service / Remote]</p><p>• Anywhere in U.</p><p>S. / $15-hr</p><p>• As a Patient Support Expert you'll: Provide assistance to patients applying for medical cannabis cards in 11 different states; Help customers navigate the online application video chat with a doctor and receive their medical card; Help customers (in a timely professional and friendly fashion) to place orders using the company's delivery marketplace; Collaborate on team projects and company wide efforts to advance the industry</p><p>Hiring Fast &gt;&gt;</p></div>","company":{"companyType":"Private/Growth","name":"Nugg Club","logoUrl":"/logos/nugg-011191c43cdb740ed55eb85c88529084.png"},"location":{"country":"United States","address":"Woodbury, MN, USA","city":"Woodbury","stateProvince":"MN"},"frontendLink":"/job-posting/nugg-club/customer-service-representative/a947b6dbc7733e928014e21107c6bd32","title":"Customer Service Representative","category":"Information Technology & Services","hash":"a947b6dbc7733e928014e21107c6bd32","postingUrl":"https://us.bebee.com/job/20211006-ace8d752516009ce5add0ae93d286080","salary":"$28k - $52k"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>ArmorTech Security is seeking qualified and licensed Security officers for a state legal dispensary located in Vista, CA.You must have a friendly/ professional demeanor, exquisite hygiene, and demonstrate the ability to work well either individually or within a team environment for hire.90-day probation period prior to becoming an official member of our team.</p><p>This position requires an availability to work between either 9:00am to 5:00pm and 5:00pm to 10:00pm.</p><p>Please do not apply if you are unable work either shift.</p><p>Duties Include:*Patrolling facility grounds while maintaining a heightened state of awareness; ensuring entry points (both foot and vehicle) are secured and free from any security risks.</p><p>• Assist clients, staff, and guests as needed.</p><p>• Provide traffic control as needed.</p><p>• Prepare electronic time card reports.</p><p>• Gather, Analyze, Interpret and Disseminate information from various sources.</p><p>This position requires an availability to work between either 9:00am to 5:00pm and 5:00pm to 10:00pm.</p><p>Please do not apply if you are unable work either shift.</p><p>To be considered, you must meet these minimum qualifications:*Be at least 21 years of age or older.</p><p>• Be capable of wearing a face covering for the entire length of a shift (with the exception of lunch and rest breaks).</p><p>• Have a valid guard license with the Bureau of Security and Investigations (BSIS.CA.GOV).</p><p>• Must have your own vehicle or a means of transportation that will not negatively interfere with arriving at the site on-time.</p><p>Vehicle must be in good condition.</p><p>Job Type: Part-timePay: $18.00 per hourBenefits:Employee assistance programEmployee discountProfessional development assistanceSchedule:Day shiftHolidaysNight shiftOn callWeekend availabilitySupplemental Pay:TipsEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"ArmorTech Security","logoUrl":"/logos/armortech-security-27298393cdbd4ad49fd423baeaa6d01a.jpeg"},"location":{"country":"United States","address":"Vista, CA, USA","city":"Vista","stateProvince":"CA"},"frontendLink":"/job-posting/armortech-security/part-time-unarmed-guest-services-officer-cannabis-facility-1800/4f19007700b611590c4864b6d7cc419f","title":"Part Time Unarmed Guest Services Officer | Cannabis Facility $18.00","category":"Professional, Scientific, and Technical Services","hash":"4f19007700b611590c4864b6d7cc419f","postingUrl":"https://jobsnearme.ai/jobs/part-time-unarmed-guest-services-officer-cannabis-facility-18-00_5e2fd763968bc6f8_0_0"},{"function":["Customer Service"],"postedOn":"18 hours ago","description":"<div><p></p><div><div><div><div><div><p>Reports to: Retail Store Manager</p><p>Summary of Position:</p><p>Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.</p><p>Front Desk/Reception Primary Duties and Responsibilites:</p><p>**Duties may vary depending on workload, staffing levels and direction from management**</p><ul><li>Responsible for greeting patients upon arrival and performing initial check in</li><li>Assists new patients with questions and required forms</li><li>Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms</li><li>Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms</li><li>Answers incoming phone calls and voice messages</li><li>Responsible for filing admin/patient paperwork and maintaining an organized file system</li><li>Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation</li><li>Reception may be asked to prep phone orders or an order for the next patient in the bud room</li><li>Upon product delivery, assist managers with Transportation Manifests and/or the counting of products</li><li>Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates</li><li>Updates white board which may include staff favorites or running specials</li><li>Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room</li><li>Cleans and sterilizes chop sticks, trimmers, scales and jars</li></ul><br /><p></p><p></p><p>Requirements</p><br /><p></p><ul><li>Must be licensed by the State of Colorado Medical Marijuana Enforcement Division</li><li>Must have friendly, out-going, positive attitude</li><li>Basic computer skills; Excel, Word, Scanning and Uploading documents</li><li>Organizational Skills</li><li>Outstanding Customer Service</li><li>Excellent Communication Skills</li><li>Budtender experience is a plus</li><li>Market Awareness</li></ul><br /><p></p><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits</p></div></div></div></div></div><p></p><br /><p>copy of your resume to <b>[email protected]</b></p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/234653d2128a097e7b4e433003b88dd5","title":"FRONT DESK / RECEPTION","category":"Medical & Healthcare","hash":"234653d2128a097e7b4e433003b88dd5","postingUrl":"https://www.indeed.com/job/front-desk-reception-d8ca86065f786297"},{"function":["Customer Service"],"postedOn":"10 days ago","description":"<div><div><p>We are looking for Rockstar Customer Service Representatives!</p><p>The Customer Service Team is currently working a hybrid schedule - 3 days in office, 2 days remote. We will eventually transition to 5 days back in the office.</p><p>Shift M-F 9am - 6pm (1 hour unpaid lunch)</p><p>Above average pay!</p><p>Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.</p><p>The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:</p><ul><li>Meeting the needs of internal and external customers with efficiency, team spirit and courtesy</li><li>Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.</li><li>Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available</li><li>Demonstrating a thorough understanding and effective performance of customer service policies and procedures</li><li>Processing a high volume of customer orders and change notices in an accurate and timely manner</li><li>Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties</li><li>Answering all incoming phone calls and routes the call accordingly</li><li>All other duties as assigned</li></ul><br /><p></p><p><b>Minimum Qualifications</b></p><ul><li>High school diploma or equivalent; Bachelor's Degree a plus</li><li>3-5+ years' experience with heavy data entry in customer service maintaining dedicated clients</li><li>Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook</li><li>Experience with ERP or CRM</li><li>Experience with help desk software (ZenDesk or other similar applications)</li><li>Organized and time management skills</li><li>High attention to quality of work</li><li>High workload volume experience</li><li>Impeccable follow up skills</li><li>Excellent verbal and written communication skills</li></ul></div></div>","company":{"companyType":"Private/Established","name":"Green Roads","logoUrl":"/logos/green-roads-eadfd3ae1f2bf87e65e0892706bd122b.jpeg"},"location":{"country":"United States","address":"Deerfield Beach, FL","city":"Deerfield Beach","stateProvince":"FL"},"frontendLink":"/job-posting/green-roads/customer-service-representative-cannabis-industry/c62a00396f63e67a2cc1e605564e58ed","title":"Customer Service Representative - Cannabis Industry","category":"Medical & Healthcare","hash":"c62a00396f63e67a2cc1e605564e58ed","postingUrl":"https://www.indeed.com/job/customer-service-representative-cannabis-industry-f0c085ad2574d879"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"19 days ago","description":"<div><p><b>We are a new and growing legal cannabis delivery service. We are looking for dispatchers / customer service representative who are excited about building a new operation and creating a positive and sustainable culture for our new brand. We are willing to teach the right person about cannabis, however personality is a must ! If you want to compete in sales or have worked in restaurants, coffee or high pressure jobs... We might be looking for you! </b></p><p>Overview – This role is responsible for the customer’s experience with our brand and products. This means being on-time, accurate, friendly and safe. The sale/dispatch role carries an enhanced responsibility to execute procedures regarding inventory, safety, security and sales.</p><p>Responsibilities -</p><ul><li>Act with integrity in all things.</li></ul><ul><li>Accept, verify and process new delivery customers</li></ul><ul><li>Provide the customer with product solutions that exceed their expectations.</li></ul><ul><li>Execute the detailed and specific procedures described in the Delivery SOP's</li></ul><ul><li>Accurately conduct sales and inventory transactions as prescribed by the company POS system including the picking and staging of delivery orders.</li></ul><ul><li>Observe all company policies, rules and regulations.</li></ul><ul><li>Maintain detailed knowledge of all products including effects, inventory levels and promotions.</li></ul><ul><li>Promote a team first working environment.</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $18.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Sales: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Cannabis Company"},"location":{"country":"United States","address":"Redwood City, CA 94063","city":"Redwood City","stateProvince":"CA"},"frontendLink":"/job-posting/cannabis-company/dispatcher-customer-service-representative/38c0110d4398529aa5b18f4be5c4c120","title":"Dispatcher/Customer Service Representative","category":"Retail","hash":"38c0110d4398529aa5b18f4be5c4c120","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-representative-c4d860d3d27f8a57"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"13 days ago","description":"<div><p>Job description:</p><p>This is frontline customer service position responsible for interacting and assisting patients and customers with their cannabis needs.</p><p>The Bud tender must:</p><p>· Insure that the sales floor area is clean, organized and properly stocked.</p><p>· Must be friendly, compassionate and accommodating to the patients and customers at all times.</p><p>· Must work within a team environment</p><p>· Must work with management staff to insure the goals and expectations of Jayne are met.</p><p>· Must be knowledgeable of the inventory and responsible for keeping themselves up to date on new products.</p><p>· Insure compliance with all federal, state and local laws.</p><p>· Operate and become fully trained in the operation of POS system.</p><p>· Abide by and fully understand the security protocols of Jayne.</p><p>· Must be properly dressed and promote a positive image of the Jayne brand at all times.</p><p>· Must be on time and ready for scheduled shifts</p><p>· Must be honest and trustworthy</p><p>This is not all inclusive and management reserves the right to adjust and add to this job description at all times.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $14.25 - $15.50 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>On call</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>COVID-19 considerations:<br />All customers and staff are required to wear masks and surfaces are sanitized regularly. Counters are guarded by plexiglass to protect against close customer contact.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Jayne"},"location":{"country":"United States","address":"Portland, OR 97212","city":"Portland","stateProvince":"OR"},"frontendLink":"/job-posting/jayne/customer-service-representative-budtender/8b2c5f8c95bb7e231287f33a1f94f2ca","title":"Customer Service Representative (Budtender)","category":"Retail","hash":"8b2c5f8c95bb7e231287f33a1f94f2ca","postingUrl":"https://www.indeed.com/job/customer-service-representative-budtender-2174890bb206ee9b"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>ABOUT US</b><br />Harborside is a global leader in the cannabis movement and represents the cutting-edge of innovation in our industry. Our employees are valuable to us - we offer a highly competitive benefits package which includes medical, dental, vision, FSAs, commuter benefits, EAP and 401k. We’re currently seeking a compassionate and friendly customer service professional to join our team in SAN JOSE , CA.</p><p>CALL CENTER ASSOCIATE<br />With compassion, warmth and gentleness, our Call Center Associates assist our patients on inbound/outbound calls or through web orders. Assessing the needs of each customer, our team members provide appropriate product knowledge and exceptional service. Must accurately record all transactions for Delivery and Pick-up Sales.</p><p><b>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list is not intended to be all inclusive)</b></p><ul><li>Perform opening and closing duties.</li></ul><ul><li>Verify and register customer recommendations</li></ul><ul><li>Provide exceptional service and product knowledge</li></ul><ul><li>Place patient orders in computer system</li></ul><ul><li>Record transactions accurately</li></ul><ul><li>Address and resolve patient complaints using conflict resolution; escalate service issues in an expedient manner</li></ul><ul><li>Build patient loyalty through customer-centric, focused and positive interactions</li></ul><ul><li>Adhere to all legal standards of discussing medicine over the phone</li></ul><ul><li>Answer phones and respond to patient requests</li></ul><ul><li>Follow-up on customer inquiries not immediately resolved</li></ul><ul><li>Conduct customer satisfaction surveys for previous orders</li></ul><ul><li>Place follow up calls for newly registered customers who have not yet ordered</li></ul><ul><li>Follow up with customers to collect outstanding payments when necessary</li></ul><ul><li>Upload customer documents to Treez/ Baker/POS system</li></ul><ul><li>Track and record banned customers, referrals, etc.</li></ul><ul><li>Modify customer orders upon request and coordinate with inventory to ensure accuracy</li></ul><p>OTHER FUNCTIONS AND RESPONSIBILITIES:</p><ul><li>Recognize, document and alert the supervisor of trends in customer calls.</li></ul><ul><li>Maintain a positive, caring attitude, and treat customers/co-workers with respect and sensitivity.</li></ul><ul><li>Listen and respond to customer and coworker needs/requests appropriately and timely.</li></ul><ul><li>Maintain neatness, cleanliness and organization of the department and your workspace.</li></ul><ul><li>Maintain strict confidentiality with customer information.</li></ul><ul><li>Follow and integrate Harborside policies and procedures into all on-the-job interactions, tasks, and behaviors</li></ul><ul><li>Other duties and tasks as assigned by Supervisor</li></ul><ul><li>Understand, embrace and embody the mission of Harborside.</li></ul><p>PERFORMANCE REQUIREMENTS (Knowledge, Skills and Abilities):</p><ul><li>Outstanding customer service skills.</li></ul><ul><li>Knowledge of medical cannabis strains and applications, effects and routes of delivery.</li></ul><ul><li>Knowledgeable in MS Office (Word/Excel).</li></ul><ul><li>Excellent communication skills.</li></ul><ul><li>Excellent phone presence.</li></ul><ul><li>Basic computer operating skills and ability to learn software applications.</li></ul><ul><li>Basic math skills.</li></ul><p><b>GENERAL PERFORMANCE REQUIREMENTS: </b></p><ul><li>Provide excellent service.</li></ul><ul><li>Present a professional image in appearance, actions and words.</li></ul><ul><li>Demonstrate ownership, accountability, initiative and quality of work.</li></ul><ul><li>Build positive team relationships throughout your department and Harborside.</li></ul><ul><li>Work scheduled shifts.</li></ul><ul><li>Record all time worked accurately, promptly, and honestly.</li></ul><ul><li>Follow all safety policies.</li></ul><ul><li>Be a role model for the Harborside Experience.</li></ul><ul><li>Understand and practice Harborside values.</li></ul><ul><li>Demonstrate ethical behavior.</li></ul><p>WORK CONTEXT<br />PHYSICAL DEMANDS:</p><ul><li>Requires prolonged standing and some bending, stooping and stretching</li></ul><ul><li>Ability to operate a computer, POS system and other office equipment</li></ul><ul><li>Moving up to 20 pounds on occasion.</li></ul><p><b>WORKING CONDITIONS: </b></p><ul><li>Work will generally be performed inside a fast-paced medical cannabis dispensary.</li></ul><ul><li>Involves frequent phone and web contact with patients and staff.</li></ul><ul><li>Will require working varied hours/days, including nights, weekends, holidays, and/or events, on occasion.</li></ul><ul><li>May require working under an alternative workweek schedule agreement.</li></ul><p><b>EDUCATION/EXPERIENCE: </b></p><ul><li>Prior experience in administrative customer relations/customer service (1 year minimum).</li></ul><ul><li>HS diploma, GED or equivalent.</li></ul><ul><li>Experience working in the medical cannabis/health industry highly desirable.</li></ul><ul><li>Must be 21+ years old and pass a criminal background check per city regulations</li></ul><p><b>EEO STATEMENT</b><br />Harborside is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. EOE.</p><p>Location: 1365 N 10th St</p><p>USA</p><p>San Jose</p><p>CA</p><p>95112, San Jose, CA 95112</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Public/Established","name":"Harborside","logoUrl":"/logos/harborside-810c2a102b13d65f8d3f7765da5a966a.jpeg"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/harborside/call-center-associate/1ade3ab70c257a603f24cc555296792c","title":"Call Center Associate","category":"Retail","hash":"1ade3ab70c257a603f24cc555296792c","postingUrl":"https://www.indeed.com/job/call-center-associate-1eb1a8ce1c448088"},{"employmentType":"Full-time, Contract","function":["Customer Service"],"postedOn":"19 days ago","description":"<div><p>We are looking for a customer-oriented service representative in CBD/Hemp industry.</p><p>A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls</li><li>Generate sales leads( MOQ 10 Leads Per day)</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Meet personal/customer service team sales targets and call handling quotas</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multi-task, prioritize, and manage time effectively</li><li>High school degree</li><li>3- 5 Years in CBD/ THC Industry</li></ul><p>Job Types: Full-time, Contract</p><p>Pay: $9.00 - $21.00 per hour</p><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>Customer service: 3 years (Required)</li><li>Google Docs: 3 years (Required)</li></ul><p>Work Location:</p><ul><li>Fully Remote</li></ul><p>Work Location: Remote</p></div>","company":{"companyType":"Private/Startup","name":"American White Label CBD","logoUrl":"/logos/american-white-label-cbd-f647a30db3485de0069113fff93e1359.jpeg"},"location":{"address":"Remote"},"frontendLink":"/job-posting/american-white-label-cbd/customer-service-representative/8fcaa3b4930fd00fa6059f83809ecec1","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"8fcaa3b4930fd00fa6059f83809ecec1","postingUrl":"https://www.indeed.com/job/customer-service-representative-760bda64e9654f7e"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"19 days ago","description":"<div><p><b>Who we are: </b><br />Stachs LLC is a subsidiary of Eaze Technologies and supports the operations of a network of cannabis delivery, manufacturing &amp; distribution facilities. Eaze, our technology arm, supports the cannabis delivery platform and marketplace that connects adult consumers with licensed dispensaries and products.<br />We are on a mission to enhance safe access to legal cannabis, educate people about cannabis as a tool for wellness, and drive smart cannabis policies. At Stachs, you will work alongside a world-class team representing a wide range of backgrounds and strengths.<br />The Live Operations Team at Stachs supports retailer operations in real-time to ensure that every user has an outstanding experience. This team is the primary interface between Eaze, Stachs' dispensaries, and the drivers that use the Eaze platform.<br />You have excellent communication skills, learn quickly and are detail oriented. Heavy internal and external communications are significant aspects of this role. The role is full-time and will require evening and weekend support coverage.</p><p><b>What you'll do: </b></p><ul><li>Monitor communication channels between Eaze and Stachs' dispensaries to ensure a consistently high customer experience by proactively addressing issues in real-time</li><li>Work cross-functionally across multiple departments to execute intraday business needs</li><li>Provide frontline support for drivers who use Eaze technology</li><li>Play a key role in suggesting and implementing process improvements</li></ul><p><b>What we're looking for: </b></p><ul><li>Available to work nights, weekends and holidays (required)</li><li>Exceptional multi-tasking ability</li><li>High expectations for success</li><li>The ability to make rapid decisions in a high pressure environment</li><li>Excellent communication, social, and organization skills</li><li>A can-do, optimistic attitude</li><li>Some start-up experience</li></ul><p><b>Why you should join: </b><br />As an organization, we are keenly aware of the injustice of the war on drugs - which for so many years has been used to incarcerate Black and Latinx people on a massive scale. We are always trying to do our part to support these communities, whether it's through the promotion of social equity brands or funding underrepresented cannabis business founders through our accelerator program.<br />We are committed to growing a diverse and welcoming team in a safe space to be yourself and learn from your colleagues. We strive to be an equal opportunity employer and enthusiastically encourage people from a wide variety of backgrounds and experiences to apply. Stachs does not discriminate by race, color, religion, sex (including pregnancy), gender, national origin, citizenship, age, mental or physical disability, veteran status, marital status, sexual orientation or any other basis prohibited by law.</p><p>Job Type: Full-time</p><p>Pay: Up to $57,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Evening shift</li><li>On call</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location:</p><ul><li>Multiple locations</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul><p>Work Location: Multiple Locations</p></div>","company":{"name":"Stachs LLC"},"location":{"country":"United States","address":"Los Angeles, CA","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/stachs-llc/customer-service-representative/a8838526f18e64338924a82a4391d0a7","title":"Customer Service Representative","category":"Supply Chain & Logistics","hash":"a8838526f18e64338924a82a4391d0a7","postingUrl":"https://www.indeed.com/job/customer-service-representative-31f71c49b9dfe3d6"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"23 days ago","description":"<div><p>The Cannabis Supply Company opened its flagship store on January 30, 2016, in Brantford, Ontario, as a retail store selling cannabis accessories. The main objective was to become a licensed dispensary. The company went on to create a chain of ten stores. These 10 stores were operated as medical cannabis clinics. This model helped them to position themselves for success in the legal recreational market by giving staff the knowledge base and experience to become experts in “all things cannabis”. In May 2020, Cannabis Supply Co. reached its goal of obtaining its retail operator’s license.</p><p>Age Gater (Acting as)</p><ul><li>Prevent cannabis sales to anyone under the age of 19, by reviewing government-issued photo identification to validate permission to enter.</li></ul><ul><li>Assist in traffic flow management.</li></ul><ul><li>Protect the company’s staff by maintaining a safe and secure environment.</li></ul><ul><li>Foster a sense of teamwork will all team members.</li></ul><ul><li>Ensure the security of all company products at all times.</li></ul><ul><li>Adhere to and uphold Loss Prevention systems to prevent all possible opportunities.</li></ul><ul><li>Observe for signs of crime or disorder and communicate any disturbances.</li></ul><ul><li>Take accurate notes of unusual occurrences.</li></ul><ul><li>Report in detail any suspicious incidents.</li></ul><p>Customer Service Rep</p><ul><li>Welcome and assist all customers that visit the store.</li></ul><ul><li>Professionally and politely handle all inquiries, feedback, complaints or concerns.</li></ul><ul><li>Educate customers about our products.</li></ul><ul><li>Process payments with POS and computer systems.</li></ul><ul><li>Open and close the store accurately and on time.</li></ul><ul><li>Staying up to date on offers and specials.</li></ul><ul><li>Responding to member inquiries with comprehensive knowledge and accuracy.</li></ul><ul><li>Maintaining sales goals on a daily and weekly basis.</li></ul><ul><li>Closing and completing all end-of-day reports and procedures.</li></ul><ul><li>Ensure the store is clean and tidy.</li></ul><p>**MUST HAVE VALID CANSELL AND A CLEAN BACKGROUND CHECK</p><p>Part-time hours: 5 - 12 per week</p><p>Application deadline: 2021-10-01</p><p>Expected start date: 2021-10-04</p><p>Job Type: Part-time</p><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekends</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Cannabis Supply Co"},"location":{"country":"Canada","address":"Niagara Falls, ON","city":"Niagara Falls","stateProvince":"ON"},"frontendLink":"/job-posting/cannabis-supply-co/customer-service-representative-csr/59186aaaadc414fef194e046c48c2343","title":"Customer Service Representative (CSR)","category":"Retail","hash":"59186aaaadc414fef194e046c48c2343","postingUrl":"https://ca.indeed.com/job/customer-service-representative-csr-dda4a1861e1cac1b"},{"salaries":[{"salaryStart":"$23k","salaryEnd":"$95k","currency":"US","source":"ZipRecruiter","position":"Cannabis","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Cannabis-Salary-in-Warner-Robins,GA"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"11 days ago","description":"<div><p>Job Description PharmaCentra d/b/a CannabisBPO of Americus, GA is looking to hire a full-time Remote Customer Service Representative to communicate effectively with legal cannabis retail managers and customers. This work-from-home contact center position enjoys DailyPay, flexible schedules, and a work-from-home environment . Full-time employees also have access to group benefits , including medical, dental, vision, short-term disability, long-term disability, and life insurance . If you have customer service or call center experience, and a passion for the plant, please read on about this great opportunity in the legal cannabis industry ABOUT PHARMACENTRA LLC Founded in 2003, we provide customizable contact center solutions for pharmaceutical companies, clinical research organizations, insurance providers, hospital groups, and other organizations to communicate more effectively with patients and health care providers. With offices in both the United States and Canada, we serve as a strategic partner that delivers quality results while maintaining flexibility and accountability to our clients' evolving needs and the changing market conditions. We work hard to ensure that every interaction made on behalf of our clients is a positive interaction. Our people are our most valuable asset. That's why we make every effort to offer the competitive wages needed to hire and retain people who have the skillset and talent required for each job. We focus on developing our employees and creating opportunities for them to grow into new roles . A DAY IN THE LIFE OF A FULL-TIME REMOTE CUSTOMER SERVICE REPRESENTATIVE As a Remote Customer Service Representative, you are on the front lines of what we do for the legal cannabis community. You work with various people on behalf of our clients as customer service representatives within the cannabis industries. You both receive incoming inquires and reach out by phone, email, or chat, always delivering the exceptional contact center services that we are known for. You have the knowledge and resources necessary to resolve most questions on your own and support from your team is always available. In any case, you know how to make sure that clients always know that they are in good hands and you truly care. With your professionalism and superior listening skills, you turn every interaction into a positive one. You keep accurate and detailed documentation about all your communication with clients. You enjoy interacting with people throughout your day and feel good about providing exceptional contact center service on behalf of our valued clients QUALIFICATIONS FOR A REMOTE CUSTOMER SERVICE REPRESENTATIVE High school diploma or equivalent One year of customer service or call center experience Knowledge of the legal cannabis industry Ability to work in a quiet and private work-from-home environment where high-speed internet is maintained Computer skills with a working knowledge of Microsoft Windows / Office Ability to pass a background check Excellent customer service skills Applicants Living in following States Will Not Be Considered: Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Hawaii, Idaho, Illinois, Iowa, Maine, Maryland, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, Washington, nor District of Columbia. Bilingual skills in Spanish are preferred. Are you empathetic, open-minded, and persistent? Do you have good problem-solving and analytical skills? Are you an active listener? Can you effectively prioritize multiple tasks? Are you reliable and dependable? Do you have excellent interpersonal skills with an emphasis on verbal and written communication? Are your standards for quality high? If so, you might just be perfect for this Remote Customer Service Representative position FULL-TIME CONTACT CENTER WORK SCHEDULE Because most of our departments operate 24/7, we offer flexible work schedules for full-time call center positions. F ull-time employees can expect to work 38-40 hours per week . At least one weekend day is required . This is a work-from-home call center position. NOW ACCEPTING APPLICATIONS FROM: AL, FL, GA, IN, KS, KY, LA, MI, NM, NC, ND, OH, OK, PA, SC, TN, TX, VA, WI, WV, WY READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this work-from-home call center job serving the essential health care community, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you</p></div>","company":{"companyType":"Private/Established","name":"CannabisBPO","logoUrl":"/logos/cannabisbpo-0533fc00a84defc3d74630f1d80984bc.jpeg"},"location":{"country":"United States","address":"Leslie, GA, USA","city":"Leslie","stateProvince":"GA"},"frontendLink":"/job-posting/cannabisbpo/customer-service-representative-remote-cannabis-industry/466b83bcdbba389b4d014dee24deaae3","title":"Customer Service Representative - Remote - Cannabis Industry","category":"Media & Communications","hash":"466b83bcdbba389b4d014dee24deaae3","postingUrl":"https://jooble.org/jdp/296444945438663543/Customer-Service-Representative-+-Remote-+-Cannabis-Industry-Leslie%2C-GA","salary":"$23k - $95k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"18 hours ago","description":"<div><p><b>About Us: </b><br />Urbn Leaf is an innovative company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated collection of products down to the modern, strategic layouts of each location, every detail is designed with the customer experience in mind. We believe that each and every customer deserves to be treated with compassion backed with expertise and appreciation.<br /><b>Our Values: </b><br /><b>People-Centric</b><br />Our most important asset is our people. We strive to foster an inclusive environment that promotes engagement, teamwork, and the continued opportunity for development through the empowerment of our people.<br /><b>Quality</b><br />We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction.<br /><b>Communication</b><br />By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers.<br /><b>Accountability</b><br />We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the \"we\" in our efforts and removing the \"they\".<br /><b>Growth</b><br />We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams.<br /><b>What We Offer: </b></p><ul><li>Employee Discount – enjoy 40% off in-store products</li><li>Exclusive access to Urbn Learning Center and monthly vendor training</li><li>Medical</li><li>Dental</li><li>Vision</li><li>Group Life Insurance</li><li>Voluntary (Life, Accident, Illness)</li><li>Employee Assistance Program (EAP)</li></ul><p>Urbn Leaf, the new standard in cannabis dispensaries, is looking for a <b>Customer Service Associate </b>to join our team at our location in <b>San Ysidro</b><b>, CA</b>. If you're friendly, reliable, and knowledgeable about all things cannabis - we are looking for you!<br /><b>Job Title: </b>Customer Service Associate<br /><b>Reports to: </b>General Manager, Assistant Managers<br /><b>Position Summary: </b><br />As a Customer Service Associate for Urbn Leaf, you will be the first point of contact for the company. Our Customer Service Associates are responsible for greeting and checking in guests, taking orders over the phone and online, and fulfilling orders for customer pick-up. Additional duties include providing customer service via telephone, email, and web communication. In order to be successful in this role, you should have excellent verbal and written communication skills to interact clearly with customers, vendors, and other employees and practice proper phone etiquette. We are looking for a detail-oriented individual with a genuine passion for interfacing with people on a day to day basis that will have a \"host\" mentality for all guests entering the dispensary.<br /><b>Duties and Responsibilities: </b><br />Responsibilities include, but are not limited to:</p><ul><li>Greet and thank guests as they enter and leave the dispensary, ensuring an excellent customer experience</li><li>Customer and patient intake</li><li>Answering phone during operating hours</li><li>Taking orders over the phone and preparing orders for customer express pick-up and delivery</li><li>Responding to reviews and updating online sites i.e. Weedmaps, Google and Yelp.</li><li>Communicating any issues, comments, and/or concerns from customers to shift leads and management</li></ul><p><b>Qualifications: </b></p><ul><li>Must be 21 years of age or older</li><li>Must have at least 1 year of call center or related experience</li><li>Must be able to accurately input and access information in the POS system, delivery systems, marketing outlets, computers, etc</li><li>Must be comfortable with data entry</li><li>Must have excellent verbal and written communication skills with a strong understanding of phone etiquette</li><li>Must be a hands-on, proactive self-starter</li><li>Must be comfortable learning new skills</li><li>Must be vigilant in monitoring the entire delivery process</li><li>Must provide excellent customer service</li><li>Must be able to meet and uphold all of Urbn Leaf's standards</li><li>Preferred (not required) work experience as host, receptionist, dispatcher or other related customer service positions</li><li>Preferred (not required) one or more years of budtending experience</li><li>Preferred (not required) cannabis industry background or extensive knowledge of the cannabis industry</li></ul><p><b>Skills and Attitudes: </b></p><ul><li>Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multi-tasker with the ability to handle multiple duties and responsibilities.</li><li>Organization skills to keep accurate records and find important information quickly</li><li>Time management skills to prioritize and complete a side variety of tasks throughout the day</li><li>Patience and listening skills to respond appropriately and discover and meet customer needs</li><li>Interpersonal skills to create a pleasant experience for all customers. Must be personable, attentive, and detail oriented</li><li>Must be able to:</li><li>Perform job functions with attention to detail, speed, and accuracy</li><li>Prioritize and organize</li><li>Be a clear thinker, remain calm, and resolve problems using good judgment</li><li>Follow directions thoroughly</li><li>Understand guest needs</li><li>Work cohesively and professionally with co-workers</li></ul><p><b>Education: </b><br />Must have one of the following:</p><ul><li>High School diploma or GED</li></ul><p><b>Certificates, Licenses, and Registrations: </b></p><ul><li>Valid CA identification/proof of residence</li></ul><p><b>Physical Demands/Requirements</b><br />The following are constant demands for this position:</p><ul><li>Must be able to stand/walk for up to 6 hours at a time</li><li>Must be able to lift at least 50 pounds safely and properly, as required</li><li>Ability to work in a stressful, fast-paced environment</li><li>Must be able to work days, nights, holidays and weekends</li><li>Medium work that includes moving objects up to 50 pounds</li></ul><p><b>Environmental Conditions</b></p><ul><li>Occasionally small and/or enclosed spaces.</li></ul><p>*<br />Equal Employment Opportunity Policy*</p><p>Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at [email protected]</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Established","name":"Urbn Leaf","logoUrl":"/logos/urbn-leaf-aac608ef8f930f6e8dcfcc7c9137ab91.png"},"location":{"country":"United States","address":"San Ysidro, CA","city":"San Ysidro","stateProvince":"CA"},"frontendLink":"/job-posting/urbn-leaf/customer-service-associate/beca155e83ec80ed3f979338271d9ff6","title":"Customer Service Associate","category":"Retail","hash":"beca155e83ec80ed3f979338271d9ff6","postingUrl":"https://www.indeed.com/job/customer-service-associate-1a949877031abe72"},{"function":["Customer Service"],"postedOn":"4 days ago","description":"<div><div><p>Durham Vape Shop in Durham, 3808 GUESS is looking for one customer service member to join our strong team. We are located on 4422 N Roxboro St Ste A. Our ideal candidate is a self-starter, ambitious, and reliable.</p><p>Responsibilities</p><ul>*Greet customers and make them feel at home *Answer any questions the customers may have *Assist Customers in preparing their orders *Clean work area as needed to maintain a tidy work environment *Respond to all complaints in a friendly and professional manner</ul><p></p><p><br />Qualifications</p><ul>*Friendly attitude even when dealing with disgruntled employees *Responsible and proven ability to maintain scheduling commitments *Ability to problem solve quickly concerns customers may have *Good communication skills with customers *Must have some CBD, HEMP, and VAPE knowledge *Bilingual is a plus but not necessary *Must have your own transportation *Must be 21</ul><p>We are looking forward to reading your application.</p><p>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</p><p>About DURHAM VAPE SHOP: Durham Vape Shop in Durham, NC is looking for an individual to join our 5 person strong team. We are located on 4422 N Roxboro Rd Ste A. Our ideal candidate is self-driven, punctual, and engaged. Learn more about us at www.durhamvapelounge.com.</p><p><br />By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply.<br /><br />Powered by Homebase. Free employee scheduling, time clock and hiring tools.</p></div></div>","company":{"name":"DURHAM VAPE SHOP"},"location":{"country":"United States","address":"Durham, NC 27704","city":"Durham","stateProvince":"NC"},"frontendLink":"/job-posting/durham-vape-shop/customer-service/67d116a1f8f2bb14c6d27593843a9c7f","title":"Customer Service","category":"Retail","hash":"67d116a1f8f2bb14c6d27593843a9c7f","postingUrl":"https://www.indeed.com/job/customer-service-88d57451771d16d1"},{"salaries":[{"salaryStart":"$20k","salaryEnd":"$39k","currency":"US","source":"ZipRecruiter","position":"Front Desk Receptionist","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Front-Desk-Receptionist-Salary-in-Farmington-Hills,MI"},{"salaryStart":"$24k","salaryEnd":"$36k","currency":"US","source":"Glassdoor","position":"Front Desk Receptionist","type":"per year","url":"https://www.glassdoor.com/Salaries/farmington-hills-front-desk-receptionist-salary-SRCH_IL.0,16_IC1159753_KO17,40.htm"},{"salaryStart":"$28k","salaryEnd":"$39k","currency":"US","source":"Economic Research Institute","position":"Receptionist Front Desk","type":"per year","url":"https://www.erieri.com/salary/job/receptionist-front-desk/united-states/michigan/big-rapids"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"7 days ago","description":"<div><p><b>Job Description</b></p><p>Cannabis Attorneys of Michigan is hiring a fulltime receptionist for its Main Office located in Genoa Township, Michigan. This is an in-person position requiring superior phone and organizational skills.</p><p>Candidates must be professional in demeanor and appearance, responsible, punctual, reliable and efficient. The hours for this position are 8:00 am - 4:00 pm Monday - Friday, with 30 - 60 minutes for lunch. Experience as a receptionist is greatly preferred.</p><p>Experience working for a law firm is preferred but not required. This will be a salaried position with full benefits. Reliable transportation needed.</p><p>Company Description Established and rapidly growing full service business law firm serving all of Michigan's licensed cannabis industry. Visit our website at www.cannabisattorneysofmichigan.com.</p></div>","company":{"name":"Cannabis Attorneys Of Michigan"},"location":{"country":"United States","address":"Howell, MI, USA","city":"Howell","stateProvince":"MI"},"frontendLink":"/job-posting/cannabis-attorneys-of-michigan/receptionist-front-desk/fb7ffc1702cd2d58e7aea2aae697a555","title":"Receptionist/Front Desk","category":"Professional, Scientific, and Technical Services","hash":"fb7ffc1702cd2d58e7aea2aae697a555","postingUrl":"https://www.jobappcentral.com/job-in-Howell-Michigan-USA/RECEPTIONIST-FRONT-DESK-a58f7608a4a94d0189/","salary":"$20k - $39k"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>The Cannabis Delivery Dispatcher will be responsible for ensuring each customer receives an outstanding customer service experience from the beginning to end of the process.<br />This person must give every customer a positive and friendly experience over the phone. Providing assistance to all who need help facilitating the online ordering process along with making sure to do so with the highest level of customer service. We are looking for a self-motivated, hard-working individual who performs at an exceptional level during high-pressure situations. Extremely precise and clear communication is a pivotal part of this role. While understanding and embracing the mission of greenRush, affiliate organization(s), and their role in the industry.</p><p>Responsibilities<br />Set-up and Process customers orders using POS and Routing applications<br />Provide support for drivers who need assistance out on their delivery routes.<br />Log operational and tech issues.<br />Package orders accurately and efficiently.<br />Provide exceptional customer service by phone, text, email, and website.<br />Develop and maintain rapport with our customers, partners, and staff.<br />Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.<br />Maintain a positive work environment conducive to trust and respect.<br />Maintain the strictest confidentiality in compliance with HIPPA guidelines.<br />Qualifications<br />Personal knowledge in various cannabis products. Preferred not required.<br />Paid Holidays<br />Strong driver tracking technical knowledge, including an array of tech stacks, used to execute deliveries<br />The ability to make rapid decisions in a high-pressure environment.<br />Excellent communication, social, and organization skills.<br />Incredible ability to multi-task.<br />A can-do, optimist attitude<br />Ability to adhere to the highest customer service standards at all times.<br />Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.<br />Strong problem solving, customer service, and interpersonal skills.<br />Ability to maintain high standards in a fast-paced, constantly evolving environment.<br />Must possess a high degree of personal ownership and accountability.<br />Must have a high level of organization.<br />Must possess a valid state ID</p><p>Job Types: Full-time, Part-time</p><p>Pay: $19.00 per hour</p><p>Job Types: Full-time, Contract</p><p>Pay: From $19.00 per hour</p><p>COVID-19 considerations:<br />Wear a mask</p><p>Job Type: Full-time</p><p>Pay: $19.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Referral program</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Overtime</li></ul><p>COVID-19 considerations:<br />Yes, Masks are required, and sanitizing stations are in the office.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Dispatching: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Indika MCC"},"location":{"country":"United States","address":"Oakland, CA 94621","city":"Oakland","stateProvince":"CA"},"frontendLink":"/job-posting/indika-mcc/dispatcher-customer-service/df01edd3e9a7433ccf1492471fba74f6","title":"Dispatcher/Customer Service","category":"Retail","hash":"df01edd3e9a7433ccf1492471fba74f6","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-17522306f299bbdc"},{"function":["Customer Service"],"postedOn":"22 days ago","description":"<div>About Us<br /><br />The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and is now the provincial wholesaler of cannabis for private retail stores.<br /><br />Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.<br /><br />About the Role<br /><br />The OCS is looking for a Customer Service Representative (CSR) to join our Omni-Channel Customer Care &amp; Experience team. As CSR, you will be the first point of contact for private recreational cannabis retailers and eCommerce customers, and providing customers with high quality, customer-focused service via phone, live chat, and inbound and outbound email communications.<br /><br />The CSR will assist in end-to-end processing of wholesale/retailer orders, including providing accounts receivable support, monitoring orders, optimizing multi-channel delivery fulfillment, supporting fraud and order management review, Quality Assurance complaint intake and resolution, delivery investigations, wholesale on-boarding and Retailer Contract maintenance, and problem-solving any transactional order concerns.<br /><br />The CSR will proactively review orders for any on-hold or delayed orders to resolve discrepancies or escalate the order to appropriate internal support and help OCS maintain excellent customer service standards. In addition, the CSR will provide KPIs and trend analysis of OMNI Channel customer interactions and provide recommendations to ensure continuous improvement.<br /><br />About Your Day<br /><br /><ul><li>Cultivate customer service relationship excellence, through managing account needs on an individual, consistent basis. Respond to incoming telephone, email and online live chat inquiries in a professional and engaging manner. Script, deploy and monitor outbound email communications.</li><li>Support customer transactional ordering and fulfillment processes, working with Account Management, Supply Chain, Quality Assurance and Merchandising teams.</li><li>Provide customer with up to date information on product selection and availability, by working with the merchandising and supply chain departments</li><li>Support Account Managers in the on-boarding new customers, ensuring a high standard of customer care. Liaise with AGCO licensing officers, Finance and Legal to ensure accurate retailer contract and account information.</li><li>Assist in the resolution of account/order reconciliation discrepancies (ex. Shipment/delivery concerns, order status updates, inventory errors)</li><li>Assist customers with information, education and FAQ with social responsibility and customer service as the foundation for responses.</li><li>Investigate and work to resolve customer concerns by liaising with OCS internal business partners to provide solutions.</li><li>Monitor OMNI Channel order deck, ensuring orders are tracking for on-time and accurate processing/delivery.</li><li>Proactively investigate orders that are on-hold or appear to have a discrepancy, or require a return, liaising with other teams as needed.</li><li>Resolve simple order challenges (ex. Address errors or typos) and escalate complex order issues to appropriate internal department.</li></ul>About You<br /><br /><ul><li>Completion of Secondary School. Post-secondary education in business, commerce, or related field of study would be an asset.</li><li>2+ years of Customer Service work experience. Experience with a dedicated client base or in a contact center would be an asset.</li><li>Intermediate Microsoft Office Skills</li><li>Excellent customer service skills</li><li>Bilingualism (French/English) would be a strong asset.</li></ul>Job Details<br /><br /><ul><li>City: Toronto, ON</li><li>Employment Type: Fixed Term Contract (1 year)</li><li>Required Travel: Rare</li><li>Application Deadline: October 8, 2021 at 11:59pm</li></ul>We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation please let us know, we will work with you to meet your needs.</div>","company":{"companyType":"Government","name":"OCS","logoUrl":"/logos/ocs-b67c345b3aee8c617dbc56a9ed68262c.jpeg"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/ocs/customer-service-representative/989cd95d344be0b1f8db8f8245065865","title":"Customer Service Representative","category":"Government","hash":"989cd95d344be0b1f8db8f8245065865","postingUrl":"https://ca.indeed.com/job/customer-service-representative-fe122f8f860441bc"},{"employmentType":"Full-time","function":["Retail","Customer Service"],"postedOn":"5 days ago","description":"<div><p>At Miracle Leaf Health Centers we are looking to hire driven and passionate individuals within the vast developing CBD industry. There is an opportunity for individuals interested in growth within a company and are HIGHLY ENCOURAGED TO APPLY!</p><p><b>Responsibilities:</b></p><p>Welcome customers and offer EXCEPTIONAL customer service</p><p>Provide knowledge and help EDUCATE clients of the holistic benefits of CBD and our Medical Marijuana Services</p><p>Advise and assist customers about in-stock CBD products and of any promotions, membership plans, and or updates to our Medical Marijuana Services</p><p>Process payments</p><p>Cleaning, stocking, etc.</p><p>Job Requirements</p><p>Must be 21 years of age or older</p><p>Basic knowledge of CBD/ Medical Marijuana Cannabis</p><p>Team-Player</p><p>Open availability</p><p><b>Experience:</b></p><p>Retail sales/Customer service(any industry): Minimum 1 year</p><p>CBD/Cannabis industry: 1 year (Preferred)</p><p>COVID-19 precautions</p><p>Social distancing guidelines in place</p><p>Virtual meetings</p><p>Sanitizing, disinfecting, or cleaning procedures in place</p></div>","company":{"website":"miracleleaffl.com","name":"Miracle Leaf Health Centers Corp."},"location":{"country":"United States","address":"Miami, FL, USA","city":"Miami","stateProvince":"FL"},"frontendLink":"/job-posting/miracle-leaf-health-centers-corp/cbd-store-front-desk/ab85ca25579ec56d264eccca22a18726","title":"CBD Store Front Desk","category":"Medical & Healthcare","hash":"ab85ca25579ec56d264eccca22a18726","postingUrl":"https://tarta.ai/j/DFqrdHwBPV406l6XAncA-cbd-store-front-desk-in-miami-fl-at-miracle-leaf-health-centers-corp"}]