Customer Service Manager

DeliverMD Sacramento, CA 95815 Full-time
Apply Now Copy link

CUSTOMER SERVICE MANAGER:

DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Inside Sales & Dispatcher Manager to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunity for advancement given our fast growth.

The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in the Oakland or surrounding areas.

  • *Customer service is what separates the best from the rest.
  • Responsibilities:
  • -Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.
  • -Cultivates customer relationships and manage account needs on an individual basis
  • -Maintains accurate records of all new and existing clients.
  • -Assists the company in helping develop and execute long-term goals.
  • -Keeping up with the cannabis industry and spread brand awareness and prospect for new clients
  • Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment
  • Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees
  • Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.
  • Assisting the management team in identifying trends and establishing call center goals.
  • Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Taking on other tasks or projects to support management and call center operations.

Requirements:

  • 3+ years of inside sales and/or call center management experience
  • Prior experience as a sales manager managing salespeople and/or call center management
  • Bachelor’s degree preferred but not required
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
  • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
  • Knowledge of management principles and familiarity with company services and policies.
  • Strong coaching and leadership skills, ability to motivate employees.
  • Decisiveness and attention to detail.
  • Excellent computer skills
  • Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.

*

We provide a friendly, business casual environment with a competitive salary Job Type: Full-time

Compensation:

$60,000.00 annual

Medical, Dental and Vision Benefits Package

Employee Discount on products

Job Type: Full-time

Job Type: Full-time

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee stock purchase plan
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
We adhere to the CDC recommendations.

Education:

  • Bachelor's (Preferred)

Work Location: One location

[{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>CUSTOMER SERVICE MANAGER: </b></p><p>DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated Inside Sales &amp; Dispatcher Manager to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunity for advancement given our fast growth.</p><p>The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in the Oakland or surrounding areas.</p><ul><li>*Customer service is what separates the best from the rest.</li><li>Responsibilities:</li><li>-Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.</li><li>-Cultivates customer relationships and manage account needs on an individual basis</li><li>-Maintains accurate records of all new and existing clients.</li><li>-Assists the company in helping develop and execute long-term goals.</li><li>-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients</li><li>Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment</li><li>Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees</li><li>Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.</li><li>Assisting the management team in identifying trends and establishing call center goals.</li><li>Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.</li><li>Taking on other tasks or projects to support management and call center operations.</li></ul><p>Requirements:</p><ul><li>3+ years of inside sales and/or call center management experience</li><li>Prior experience as a sales manager managing salespeople and/or call center management</li><li>Bachelor’s degree preferred but not required</li><li>Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.</li><li>Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.</li><li>Knowledge of management principles and familiarity with company services and policies.</li><li>Strong coaching and leadership skills, ability to motivate employees.</li><li>Decisiveness and attention to detail.</li><li>Excellent computer skills</li><li>Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.</li></ul><p>*</p><p>We provide a friendly, business casual environment with a competitive salary Job Type: Full-time</p><p><b>Compensation: </b></p><p><b>$60,000.00 annual </b></p><p><b>Medical, Dental and Vision Benefits Package </b></p><p><b>Employee Discount on products </b></p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Job Type: Full-time</p><p>Pay: From $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee stock purchase plan</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Evening shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />We adhere to the CDC recommendations.</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"DeliverMD"},"location":{"country":"United States","address":"Sacramento, CA 95815","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/delivermd/customer-service-manager/a4e74893ba53983edcdc59d0695d2813","title":"Customer Service Manager","category":"Information Technology & Services","hash":"a4e74893ba53983edcdc59d0695d2813","postingUrl":"https://www.indeed.com/job/customer-service-manager-51a15c59200d8f34"},{"salaries":[{"salaryStart":"$75k","salaryEnd":"$120k","currency":"US","source":"Comeet","position":"Customer Success Manager","type":"per year","url":"https://www.comeet.com/resources/jobs/customer-success-manager/culver-city/ca/us"},{"salaryStart":"$52k","salaryEnd":"$100k","currency":"US","source":"Glassdoor","position":"Customer Success Manager","type":"per year","url":"https://www.glassdoor.com/Salaries/los-angeles-customer-success-manager-salary-SRCH_IL.0,11_IM508_KO12,36.htm"},{"salaryStart":"$43k","salaryEnd":"$180k","currency":"US","source":"Built In LA","position":"Client Success Manager","type":"per year","url":"https://www.builtinla.com/salaries/sales/client-success-manager/los-angeles"}],"function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p><b>Who We Are</b></p><p>The cannabis industry is exploding. With 16 states legalized for adult use + 26 states legalized for medical use, it's safe to say the cannabis industry is here to stay (and only going to get biggermuch bigger). As consumer demand continues to grow and more and more states legalize, the need for cannabis businesses to recruit great talent is also exploding. Today there are 311K... people employed in the cannabis industry, by 2025 this number is expected to reach 600K. That's a lot of jobs to fill!</p><p>Vangst is the leading cannabis industry hiring platform. We help the best cannabis companies find the talent they need to grow their business. From on-demand gig workers to seasoned executives, we've built the industry's go-to talent marketplace for all cannabis hiring.</p><p>We've filled over 200,000 temporary gigs, and over 1,500 senior-level positions.</p><p>Curious about what it’s like to work at the world’s number 1 jobs platform for the cannabis industry? We’re glad you asked!</p><p>What you will do</p><p>As a CSM you will drive our growth with mid-sized growing brands in the cannabis industry. You will work collaboratively with sales leaders, software solutions consultants, and professional services teams to exceed goals for customer engagement and revenue growth. Customer Success Managers expand relationships with current customers by educating them on the advantages of Vangst’s solutions for attracting the best talent within and outside of their market. Cannabis is the fastest growing industry in the country and consumer approval and legalization for medicinal and adult-use are rising at the fastest rates in history. This is the opportunity you have been looking for if you want to put your talent to work and reap the rewards of being ahead of the curve.</p><p>• Drive revenue growth by developing close relationships with ~ 100 clients.</p><p>• Conduct monthly and quarterly business reviews, detailed account plans and strategizing with hiring managers for ideal talent acquisition outcomes</p><p>• Train and onboard customers onto the Vangst platform. Help enhance customer training overtime.</p><p>• Meet KPIs and quarterly OKRs including revenue retention, and expansion goals.</p><p>• Become a Vangst platform expert, following all new releases and identifying high priority updates to customers. Provide high-level technical and product support.</p><p>• Track all customer updates, status changes, and touchpoints through Hubspot CRM. Maximize usage of all CS tools to their full potential to support positive customer relationships.</p><p>• Develop and communicate strategies for customer success and meeting the company’s revenue objectives</p><p>• Act as a liaison between Vangst departments (Support, Sales, Marketing, Product, Recruiting) to collaborate on specific sales opportunities, customer-related projects, or critical issue escalations</p><p>• Attend trade shows and in person client meetings to grow relationships and increase client spend.</p><p>Who Should Apply</p><p>• You have a “green-heart” for the cannabis industry</p><p>• 3-5 years in a client facing role (customer success, account management, or professional services) -preferably in staffing or SaaS. Talent acquisition experience is a huge plus.</p><p>• Start-up hustle and mentality is a must. Startup experience is a big plus.</p><p>• Comfortable handling a mixed portfolio of accounts, with mid-to-senior stakeholders</p><p>• Solution-oriented mindset, strong analytical, problem-solving skills with the ability to develop quick, accurate situational awareness</p><p>• Strong organizational, prioritization, collaboration, and communication skills</p><p>• Ability to manage multiple relationships at once and a passion for customer happiness</p><p>• Proactive, energetic attitude and desire to work in a fast-paced and results-oriented environment</p><p>• Prior experience with Hubspot (or another CRM system) and related productivity tools</p><p>• Have managed a book of business and have hit revenue targets</p><p>• You are not afraid to roll up your sleeves, sweat the details, and get stuff done. You are adept at handling multiple competing priorities and duties in a fast-paced, results-driven, time-critical, rapidly changing environment with minimal daily oversight</p><p>• You are able to balance the ability to be bold and think about innovative solutions</p><p>• You learn proactively, always seeking to improve yourself and your knowledge base.</p><p>• You demonstrate a strong drive for results and success; convey a sense of urgency to achieve outcomes and exceed expectations; persist despite obstacles, setbacks, and competing influences</p><p>• You thrive in uncertain, rapidly changing environments – no two days will be the same</p><p>Key Attributes for Success</p><p>• A resilient and entrepreneurial spirit with a growth mindset</p><p>• A true team player willing to roll up your sleeves and do what needs to be done to succeed</p><p>• Ability to work autonomously and take ownership</p><p>• Able to create, maintain and build professional relationships and rapport</p><p>• Have a strong desire to grow professionally and personally</p><p>• Have a sound knowledge of market trends</p><p>• Flexibility - this role will be ever-changing</p><p>• A communication rockstar</p><p><b>Physical Requirements</b></p><p>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.</p><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>• Prolonged periods of sitting at a desk and working on a computer.</p><p>• Must be able to lift 20 pounds at times.</p><p>• Communicating with others to exchange information.</p><p>• Repeating motions that may include the wrists, hands, and/or fingers.</p><p>• Assessing the accuracy, neatness, and thoroughness of the work assigned.</p><p><b>Education</b></p><p>• College degree in relevant field of study preferred, but not required or equivalent work experience</p><p>Company Benefits &amp; Perks</p><p>• Competitive Base Salary &amp; Commission</p><p>• Unlimited Paid Time Off</p><p>• Participation in company stock options</p><p>• Company Sponsored Health, Dental, Vision, Long term disability insurance &amp; Short term disability insurance</p><p>• 401(k) accounts</p><p>• Healthcare Spending Accounts</p><p>• Remote &amp; Hybrid Work Environments</p><p>• Access to free off-site workspaces</p><p>• Flexible work schedules with approval from management, based on business needs</p><p>Additional Details</p><p>• Applicants must be currently authorized to work in the United States on a full-time basis.</p><p>• Some travel may be required</p><p>• Location: Position is available locally in Denver, Co, or remote nationally.</p><p>• This is a full-time salaried exempt position</p><p>Salary - Salary is $75K + 20% in commission opportunity</p><p>Vangst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p><p>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</p><p>Powered by JazzHR</p><p>tIIO1NFoVm</p></div>","company":{"companyType":"Private/Established","name":"Vangst","logoUrl":"/logos/vangst-1731290886786334fb502ebdee566cc6.png"},"location":{"country":"United States","address":"Culver City, CA, USA","city":"Culver City","stateProvince":"CA"},"frontendLink":"/job-posting/vangst/customer-success-manager/a2bed45bd35a0d0d2d2bca1243f85483","title":"Customer Success Manager","category":"Professional, Scientific, and Technical Services","hash":"a2bed45bd35a0d0d2d2bca1243f85483","postingUrl":"https://www.linkedin.com/jobs/view/customer-success-manager-at-vangst-2886278729","salary":"$75k - $120k"},{"salaries":[{"salaryStart":"$13","salaryEnd":"$15","currency":"","source":"Glassdoor","position":"Courier Success Specialist","type":"per hour","url":"https://www.glassdoor.ca/Hourly-Pay/SkipTheDishes-Courier-Success-Specialist-Winnipeg-Hourly-Pay-EJI_IE1010755.0,13_KO14,40_IL.41,49_IM983.htm"},{"salaryStart":"$58k","salaryEnd":"$110k","currency":"","source":"Salary.com","position":"Account Manager II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/account-manager-ii-salary/winnipeg-mb-canada"}],"function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p>The industry</p><p>The global cannabis industry is a fast-growing and exciting sector. Regulations and strict rules apply to every single player in the industry. Risk management, compliance and commitment to quality is critical to all businesses.</p><p>About Us</p><p>C15 Solutions, Inc (https://c15solutions.com) partnering with global technology leader Veeva Systems (www.veeva.com) brings a complete and unified eQMS, including Document Control, QMS and Training system – “Veeva Vault QualityOne” to the cannabis market. Our SaaS solution for Cannabis will improve quality, ensuring ongoing compliance and reducing risks.</p><p>C15 provides vast opportunities to its employees to advance their career, with a great culture in an environment where you can perform meaningful work with great people. Everyone here plays a part in helping our customers to be successful, and you’ll be backed by a best-in-class product and an unrivalled reputation for delivering customer satisfaction.</p><p><b>About You</b></p><p>You want to be among the first members of a fast-growing, exciting global industry. You want to be a part of a great team, you want to supply and service the best product, you want to be proud of what you do and make meaning impact to your customers. This is a career and company that values lifelong learning at an accelerated rate. Our investment in your talents will provide invaluable experience and may prove to be the building blocks for all your successes to come. It is rewarding, challenging and will test and mold you into a future master of your own destiny. We play to win; we’re competitive, hungry and driven, but we remain humble. If that’s you, get ready to join C15.</p><p>About The Role</p><p>Full-Time</p><p>Office-based position - This is a permanent position based in Oakville, Ontario, with flexibility to work 1 day per week (Friday) from home.</p><p><b>JOB DESCRIPTION</b></p><p>With a background in enterprise software system deployment and project management, you'll own and manage a portfolio of C15’s customers, acting as the primary C15 contact for the assigned accounts. You will work collaboratively with our customers sharing our expertise and supporting them in continuously delivering business value through the Veeva Vault platform.</p><p>Main responsibilities ~50-60% - onboarding and implementation</p><p><b>Lead and conduct the Onboarding process for new C15 clients. This includes:</b></p><p>Acting as a deployment lead and project manager for assigned client projects</p><p>Identifying and documenting user requirements (business requirements)</p><p>Working with the C15 Development/Support team to configure and deploy system modules.</p><p>Teach and coach customers how to effectively use the platform as well as C15’s tools and resources to cultivate the customer’s knowledge and expertise.</p><p>Execute C15 training sessions and webinars through online demonstrations</p><p>Other responsibilities ~30% – Account Management</p><p>Monitor support requests to identify any recurring issues, recommending changes to configurations based on best practices.</p><p>Establish regular meetings with customers to collaborate and share expertise and resources that will help and support the customer in active projects and their strategic planning.</p><p>Navigate across C15 teams, to mobilizing resources to help your customer remove obstacles to success.</p><p>Provide reports on product usage, system utilization and advise customers on new products or upgrades that may be suitable for their business. product usage, adoption and customer retention</p><p>Capture and share valuable customer insights and key learnings with the Customer Success Team and other areas of the business to improve business processes, services offerings or create efficiency /enhancing existing capabilities where appropriate.</p><p>Growth opportunities (with Promotion) – with technical expertise and as a Subject Matter Expert</p><p>With coaching and continues learning, you will serve as a Subject Matter Expert on Veeva Vault platform and C15 services, work closely with both Quality Directors, Compliance Managers and other key influencers within an account to ensure they are satisfied with the product and services we are providing as well as proactively identify issues which may not be obvious within our day-to-day activities.</p><p>Acting as a Product Specialist, you will play a critical role in providing technical assistance for our customer base, as well as building a trusted relationship with our customers, provide industry best practices and quality process advise.</p><p><b>QUALIFICATIONS</b></p><p>Basic Requirements</p><p>Technical/quantitative university degree</p><p>3+ years experience managing customer relationships in an account management, consulting or customer success capacity</p><p>Experience with software deployment projects</p><p>Cross-functional options experience (including engineering, customer support, professional services, managed services, or other operational areas)</p><p>Achievement oriented, with the ability to multi-task and handle multiple customers in a dynamic, fast-paced environment</p><p>Excellent communication and presentation skills</p><p>Demonstrated ability to anticipate customer needs and provide consultative guidance</p><p>Demonstrated ability to navigate difficult conversations with customers</p><p>High energy level, drive to succeed, and a sense of urgency</p><p>Nice-to-have Requirements</p><p>Consulting or business operations experience in regulatory or compliance industry, such as pharmaceutical, medical devices, food and beverages.</p><p>Experience/Knowledge with Quality Management System, Training Management or ERP platforms.</p><p>Experience working within a SaaS organization is an asset</p><p><b>What We Offer:</b></p><p>Competitive compensation packages, including health plan and semi-annual bonus programs</p><p>Professional career growth and advancement</p><p>A culture you do not want to miss out on</p></div>","company":{"website":"c15solutions.com","companyType":"Private/Growth","name":"C15 Solutions, Inc.","logoUrl":"/logos/cannabis-one-five-7e65230b0f31911309b599538602f9f9.png"},"location":{"country":"Canada","address":"Oakville, MB","city":"Oakville","stateProvince":"MB"},"frontendLink":"/job-posting/c15-solutions-inc/customer-success-manager/9ebdf23af0a837c898d1f877abb5a501","title":"Customer Success Manager","category":"Information Technology & Services","hash":"9ebdf23af0a837c898d1f877abb5a501","postingUrl":"https://en-ca.whatjobs.com/jobs/Customer-Success-Manager/Oakville/23106788","salary":"$13 - $15"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"8 days ago","description":"<div><p><b>E-COMMERCE CALL CENTER MANAGER: </b></p><p>DeliverMD is an established, dynamic, fast-growing cannabis delivery and distribution company based in Oakland, California. We’re looking for an ambitious, motivated E-Commerce Call Center Manager to join our growing team of dedicated cannabis enthusiasts! We have enormous opportunity for advancement given our fast growth.</p><p>The ideal candidate is a self-starter willing to work independently and, in a team, setting to reach sales goals and nurture customer relationships. A strong understanding of the cannabis industry is preferred, but not necessarily required. Candidates must reside in the Oakland or surrounding areas.</p><ul><li>*Customer service is what separates the best from the rest.</li><li>Responsibilities:</li><li>-Develops and executes a personal sales strategy that reaches prospecting calls and sales goals.</li><li>-Cultivates customer relationships and manage account needs on an individual basis</li><li>-Maintains accurate records of all new and existing clients.</li><li>-Assists the company in helping develop and execute long-term goals.</li><li>-Keeping up with the cannabis industry and spread brand awareness and prospect for new clients</li><li>Supervising day-to-day intake operations by hiring, training, coaching, and leading the dispatch/ call center team as they provide support by phone for incoming and outgoing calls in a fast-paced environment</li><li>Answering dispatcher/call center employees’ questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by employees</li><li>Leading team meetings, asking questions to better understand the calls employees are receiving, educating and coaching employees regarding processes and practices, and explaining expectations to employees.</li><li>Assisting the management team in identifying trends and establishing call center goals.</li><li>Preparing reports and analyzing dispatch/call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.</li><li>Taking on other tasks or projects to support management and call center operations.</li></ul><p>Requirements:</p><ul><li>3+ years of inside sales and/or call center management experience</li><li>Prior experience as a sales manager managing salespeople and/or call center management</li><li>Bachelor’s degree preferred but not required</li><li>Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.</li><li>Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.</li><li>Knowledge of management principles and familiarity with company services and policies.</li><li>Strong coaching and leadership skills, ability to motivate employees.</li><li>Decisiveness and attention to detail.</li><li>Excellent computer skills</li><li>Candidates should be detail-oriented as well as comfortable multitasking and prioritizing in a fast-paced and team-structured setting.</li></ul><p>We provide a friendly, business casual environment with a competitive salary Job Type: Full-time</p><p>$50,000.00 - 70,000.00 annual plus incentive pay and chances for salary increases during early months of employment.</p><p>Job Type: Full-time</p><p>Pay: $55,000.00 - $70,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />We follow the guideline of the CDC and Alameda Health Department. Mask mandate for all employees and visitors, supply hand sanitizer and disinfecting all surfaces.</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"DeliverMD"},"location":{"country":"United States","address":"Sacramento, CA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/delivermd/e-commerce-call-center-manager/f301ff815037f8a3888a9c1031e8e1f3","title":"E-Commerce- Call Center Manager","category":"Information Technology & Services","hash":"f301ff815037f8a3888a9c1031e8e1f3","postingUrl":"https://www.indeed.com/job/e-commerce-call-center-manager-aa0f0a8535eae7be"},{"salaries":[{"salaryStart":"$46k","salaryEnd":"$94k","currency":"","source":"Glassdoor","position":"Customer Success Manager","type":"per year","url":"https://www.glassdoor.com/Salaries/oakville-customer-success-manager-salary-SRCH_IL.0,8_IC2286067_KO9,33.htm"},{"salaryStart":"$48k","salaryEnd":"$87k","currency":"","source":"Payscale","position":"Customer Success Manager","type":"per year","url":"https://www.payscale.com/research/CA/Job=Customer_Success_Manager/Salary/67cedd55/Toronto-ON"}],"function":["Customer Service"],"postedOn":"11 days ago","description":"<div><p>The industry</p><p>The global cannabis industry is a fast-growing and exciting sector. Regulations and strict rules apply to every single player in the industry. Risk management, compliance and commitment to quality is critical to all businesses.</p><p>About Us</p><p>C15 Solutions, Inc (https://c15solutions.com) partnering with global technology leader Veeva Systems (www.veeva.com) brings a complete and unified eQMS, including Document Control, QMS and Training system – “Veeva Vault QualityOne” to the cannabis market. Our SaaS solution for Cannabis will improve quality, ensuring ongoing compliance and reducing risks.</p><p>C15 provides vast opportunities to its employees to advance their career, with a great culture in an environment where you can perform meaningful work with great people. Everyone here plays a part in helping our customers to be successful, and you’ll be backed by a best-in-class product and an unrivalled reputation for delivering customer satisfaction.</p><p><b>About You</b></p><p>You want to be among the first members of a fast-growing, exciting global industry. You want to be a part of a great team, you want to supply and service the best product, you want to be proud of what you do and make meaning impact to your customers. This is a career and company that values lifelong learning at an accelerated rate. Our investment in your talents will provide invaluable experience and may prove to be the building blocks for all your successes to come. It is rewarding, challenging and will test and mold you into a future master of your own destiny. We play to win; we’re competitive, hungry and driven, but we remain humble. If that’s you, get ready to join C15.</p><p>About The Role</p><p>• Full-Time</p><p>• Office-based position - This is a permanent position based in Oakville, Ontario, with flexibility to work 1 day per week (Friday) from home.</p><p><b>JOB DESCRIPTION</b></p><p>With a background in enterprise software system deployment and project management, you'll own and manage a portfolio of C15’s customers, acting as the primary C15 contact for the assigned accounts. You will work collaboratively with our customers sharing our expertise and supporting them in continuously delivering business value through the Veeva Vault platform.</p><p>Main responsibilities ~50-60% -onboarding and implementation</p><p><b>Lead and conduct the Onboarding process for new C15 clients. This includes:</b></p><p>• Acting as a deployment lead and project manager for assigned client projects</p><p>• Identifying and documenting user requirements (business requirements)</p><p>• Working with the C15 Development/Support team to configure and deploy system modules.</p><p>• Teach and coach customers how to effectively use the platform as well as C15’s tools and resources to cultivate the customer’s knowledge and expertise.</p><p>• Execute C15 training sessions and webinars through online demonstrations</p><p>Other responsibilities ~30% – Account Management</p><p>• Monitor support requests to identify any recurring issues, recommending changes to configurations based on best practices.</p><p>• Establish regular meetings with customers to collaborate and share expertise and resources that will help and support the customer in active projects and their strategic planning.</p><p>• Navigate across C15 teams, to mobilizing resources to help your customer remove obstacles to success.</p><p>• Provide reports on product usage, system utilization and advise customers on new products or upgrades that may be suitable for their business. product usage, adoption and customer retention</p><p>• Capture and share valuable customer insights and key learnings with the Customer Success Team and other areas of the business to improve business processes, services offerings or create efficiency /enhancing existing capabilities where appropriate.</p><p>Growth opportunities (with Promotion) – with technical expertise and as a Subject Matter Expert</p><p>• With coaching and continues learning, you will serve as a Subject Matter Expert on Veeva Vault platform and C15 services, work closely with both Quality Directors, Compliance Managers and other key influencers within an account to ensure they are satisfied with the product and services we are providing as well as proactively identify issues which may not be obvious within our day-to-day activities.</p><p>• Acting as a Product Specialist, you will play a critical role in providing technical assistance for our customer base, as well as building a trusted relationship with our customers, provide industry best practices and quality process advise.</p><p><b>QUALIFICATIONS</b></p><p>Basic Requirements</p><p>• Technical/quantitative university degree</p><p>• 3+ years experience managing customer relationships in an account management, consulting or customer success capacity</p><p>• Experience with software deployment projects</p><p>• Cross-functional options experience (including engineering, customer support, professional services, managed services, or other operational areas)</p><p>• Achievement oriented, with the ability to multi-task and handle multiple customers in a dynamic, fast-paced environment</p><p>• Excellent communication and presentation skills</p><p>• Demonstrated ability to anticipate customer needs and provide consultative guidance</p><p>• Demonstrated ability to navigate difficult conversations with customers</p><p>• High energy level, drive to succeed, and a sense of urgency</p><p>Nice-to-have Requirements</p><p>• Consulting or business operations experience in regulatory or compliance industry, such as pharmaceutical, medical devices, food and beverages.</p><p>• Experience/Knowledge with Quality Management System, Training Management or ERP platforms.</p><p>• Experience working within a SaaS organization is an asset</p><p><b>What We Offer:</b></p><p>• Competitive compensation packages, including health plan and semi-annual bonus programs</p><p>• Professional career growth and advancement</p><p>• A culture you do not want to miss out on</p></div>","company":{"website":"c15solutions.com","companyType":"Private/Growth","name":"C15 Solutions, Inc.","logoUrl":"/logos/cannabis-one-five-7e65230b0f31911309b599538602f9f9.png"},"location":{"country":"Canada","address":"Oakville, ON","city":"Oakville","stateProvince":"ON"},"frontendLink":"/job-posting/c15-solutions-inc/customer-success-manager/8d186efcadec658c629d4d78d648a915","title":"Customer Success Manager","category":"Information Technology & Services","hash":"8d186efcadec658c629d4d78d648a915","postingUrl":"https://ca.linkedin.com/jobs/view/customer-success-manager-at-c15-solutions-inc-2879961922","salary":"$46k - $94k"},{"function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p>About Us</p><p>Common Citizen is proud to be a Michigan-based cannabis company committed to changing the social stigma that prevents people from enjoying the greater quality of life that cannabis can provide. Our company is founded on two principles: ‘cannabis for humanity’ and ‘change for the better’. ‘Cannabis for humanity’ meaning we put people first in everything we do – from our safe, high quality cannabis plants to our world-class customer experience to our caring workplace environment. ‘Change for the better’ meaning that we have an insatiable desire to make ourselves, our product and our team experience better each and every day.</p><p>About This Role</p><p>We are looking for a talented CRM Manager to build and steward CRM capabilities for our brand. As a CRM manager, you will lead the development and execution of a loyalty strategy for Common Citizen and will drive continuous improvement of all facets of the loyalty program by driving acquisition, retention, and customer engagement and seamlessly integrate activities into the overall marketing plan. As with everyone at Common Citizen, our CRM Manager should also have a personal passion for contributing to the Common Citizen movement to end the social stigma that prevents people from discovering the higher quality of life that cannabis can provide.</p><p>What You Will Be Doing</p><p>Outlined below is what we see you doing at this point in time. We are a fast-growing company looking for people that are excited to grow along with us.</p><p><b>Responsibilities include but not limited to:</b></p><p>• Responsible for optimization and maintenance of all CRM software &amp; associated data management systems, inclusive of but not limited to: Email/SMS/MMS Loyalty Systems, Retail/Wholesale data management platforms.</p><p>• Partner with internal stakeholders and external agencies for the creation and execution of enterprise loyalty strategy and integration of loyalty program into marketing activities.</p><p>• Recruit, activate and retain Common Citizen Loyalty members through an intimate understanding of the market &amp; consumer needs to improve loyalty metrics.</p><p>• Continuous development and implementation of the Common Citizen strategy that contributes to the overall Common Citizen marketing objectives.</p><p>• Ensure relevant loyalty member incentives and secure an effective use of media channels media as part of the overall marketing mix.</p><p>• Deliver customized and targeted direct communication to the Common Citizen Loyalty members to strengthen competitive position and build lifetime relationship with loyalty members</p><p>• Co-operate with all functions/ stakeholders, especially the retail &amp; wholesale teams, in the overall development &amp; management of the program</p><p>• Manage all insights, analytics, reporting and KPI delivery to dynamically evolve and improve the Common Citizen Loyalty Program.</p><p>The Experience and Skills You Bring</p><p>• Bachelor’s Degree</p><p>• Minimum of 3 years direct experience working on email, CRM, loyalty, referral, SMS or lifecycle marketing campaign.</p><p>• Customer Relationship Management (CRM) and loyalty experience, including direct and targeted marketing, database management.</p><p>• Ability to harness and simplify insights and analytics to drive actionable plans</p><p>• Agency and/or cross-functional leadership and experience leading multiple stakeholders</p><p>• Autonomous, self-starter approach and comfortable with ambiguity</p><p>• An understanding of the retail environment, strong business, and marketing acumen</p><p>• Creative mindset and ability to challenge common ways of thinking.</p><p>• Strong presentation and communication skills.</p><p><b>Physical Requirements</b></p><p>• Regularly required to sit for long periods of time</p><p>• Use hands to handle, control, or feel objects, tools, or controls.</p><p>• reach with hands and arms; and talk or hear.</p><p>• occasionally required to stand and walk.</p><p>• frequently lift and/or move up to 10 pounds.</p><p>Why You’d Love This Role</p><p><b>You have:</b></p><p>• A high level of professionalism and believe in our founding principles: “Cannabis for humanity” and “Change for the better”. As such, you enjoy being involved in the community and being a steward for the company and the positive change that we believe in.</p><p>• A passion for providing the residents and visitors of Michigan with the highest quality and safest cannabis products in the state.</p><p>• A desire to change the social perception of cannabis and a passion for humanity.</p><p>• A constant desire to learn new skills and believe in continuous improvement, both personally and professionally.</p><p>• Value integrity and honesty and want to bring those values to the cannabis industry.</p><p>• Enjoy being part of a team and sharing your skills with your fellow citizens.</p><p>• An appreciation for all stages of the production cycle of cannabis, including harvesting and trimming.</p><p>• An awareness of the contamination risk between a commercial and home grow, and thus can commit to not operating a home grow while working with us in the greenhouse</p><p>Common Citizen is an equal opportunity employer. We celebrate diversity and are committed to creating an environment of mutual respect for all people. If you are a member of an equity group, you are encouraged to self-identify, on your application, cover letter or resume.</p><p>• **Must be at least 21 years of age as required by the Marijuana Regulatory Association</p></div>","company":{"companyType":"Private/Established","name":"Common Citizen","logoUrl":"/logos/common-citizen-3e62d75f14959e7a96405c11214563de.png"},"location":{"country":"United States","address":"Marshall, MI, USA","city":"Marshall","stateProvince":"MI"},"frontendLink":"/job-posting/common-citizen/customer-relationship-management-manager/68604834fc9a0cf959008ea9449d4ecf","title":"Customer Relationship Management Manager","category":"Retail","hash":"68604834fc9a0cf959008ea9449d4ecf","postingUrl":"https://www.linkedin.com/jobs/view/customer-relationship-management-manager-at-common-citizen-2883322566"},{"salaries":[{"salaryStart":"$40k","salaryEnd":"$97k","currency":"US","source":"Glassdoor","position":"Customer Success Manager","type":"per year","url":"https://www.glassdoor.com/Salaries/portland-customer-success-manager-salary-SRCH_IL.0,8_IM699_KO9,33.htm"},{"salaryStart":"$43k","salaryEnd":"$81k","currency":"US","source":"Salary.com","position":"Customer Success Manager","type":"per year","url":"https://www.salary.com/research/salary/alternate/customer-success-manager-salary/portland-me"},{"salaryStart":"$36k","salaryEnd":"$92k","currency":"US","source":"ZipRecruiter","position":"Customer Success Manager","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Success-Manager-Salary--in-Maine"}],"function":["Customer Service"],"postedOn":"14 days ago","description":"<div><p>Diversity, Equity, and Inclusion</p><p>Strimo is actively building a diverse, equitable, and inclusive company. These values are at the forefront of our hiring and are a foundational principle of our company. Read more about Strimo’s Culture and Values here</p><p>About the Job</p><p>Are you ready to make an immediate impact at work and a lasting impact on the global cannabis industry? If so, don’t miss this opportunity to join a growing B2B software company serving some of the most innovative cannabis companies around the world.</p><p>Strimo's a fast-moving startup is changing the way business is done in the cannabis industry. Our software is currently ranked the leading ERP solution for the industry and is continuing to evolve rapidly. Our Customer Success Manager is a critical part of our team that expands customer accounts, increases customer retention, solves customer issues, and drives customer satisfaction.</p><p>As a Customer Success Manager at Strimo, you will be engaged in supporting the success of Strimo's customers to grow our overall business. Your day-to-day work will include creating and executing account plans for customers, working with customers on their progress, and coordinating with other Strimo teams to support these important relationships. You will also assist with the sales planning and forecasting, product planning, communicate with the rest of the Strimo team on the progress of customers and strategize on how to increase success.</p><p>Reports To</p><p>Director of Customer and Partner Success</p><p>Objectives of this Role</p><p>• Develop and manage quality long-term customer relationships</p><p>• Proactively solve client problems</p><p>• Assume leadership of new projects from conceptualization to deployment</p><p>• Ensure software performance and customer satisfaction by cultivating brand and product awareness</p><p>• Work with sales and R&amp;D to ensure that new products and features are clearly communicated to customers and partners</p><p>Daily and Monthly Responsibilities</p><p>• Onboard new customers, collaboratively creating success roadmaps</p><p>• Schedule frequent and regular communication with customers on their progress</p><p>• Develop account plans for customers with clear goals</p><p>• Represent the company as point person for customers and partners, coordinating other Strimo resources when needed, including Sales, Marketing, and R&amp;D</p><p>• Monitor and report on the progress of the customers to the Director of Customer / Partner Success and Strimo team</p><p>• Collaborate with Strimo team on go-to-market strategy, product, and business needs of accounts and partners</p><p>• Visit customers to build relationships and grow the business</p><p>• Help secure customer testimonials and case studies by enrolling key accounts in the customer reference program</p><p>Required Skills and Qualifications</p><p>• 3+ years of professional experience in customer success management, account management, customer support, sales preferably in a software company</p><p>• Self-motivated and desire every day to learn, grow and contribute to the success of our customers</p><p>• Strong written and verbal communications</p><p>• Organized and process-oriented</p><p>• Able to build trusting relationships with Strimo team and outsiders</p><p>• Highly collaborative</p><p>• Strong planning and project management skills</p><p>• Confidence to discuss and present business and technical concepts and bring in experts when needed</p><p>• Willingness to travel up to 20% of the time (once travel safely resumes)</p><p>• Curiosity and desire to continuously learn</p><p>• Passionate about technology</p><p>• Experience in the cannabis industry</p><p><b>Preferred Qualifications</b></p><p>• Interest in learning new tools, languages, workflows, and philosophies to grow</p><p>• Understanding of cannabis cultivation / processing / distribution / dispensary operations</p><p>• Understanding of enterprise software such as ERP and supply chain solutions</p><p>• Prior work with global teams and clients</p><p>• Passion for the decriminalization of cannabis and criminal record reform</p><p>• Spanish or Portuguese language proficiency</p><p>This job description is not intended to be and should not be construed as an all-inclusive list of every responsibility associated with the position. While it is intended to accurately reflect the position’s activities and requirements, Strimo reserves the right to modify, add or remove duties and assign other duties as necessary.</p><p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Read more about Strimo’s Culture and Values here</p></div>","company":{"companyType":"Private/Growth","name":"Strimo","logoUrl":"/logos/strimo-ebac890a8fbe735acdba2369dca3a5fa.jpeg"},"location":{"country":"United States","address":"Portland, ME, USA","city":"Portland","stateProvince":"ME"},"frontendLink":"/job-posting/strimo/customer-success-manager/82dc7735454d2cd0781b16ac48669171","title":"Customer Success Manager","category":"Information Technology & Services","hash":"82dc7735454d2cd0781b16ac48669171","postingUrl":"https://tarta.ai/j/nq7vSn4B_wGWf_EJEaqt-customer-success-manager-in-portland-me-at-strimo","salary":"$40k - $97k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"23 days ago","description":"<div><p><b>About the Company:</b></p><p>Dosecann is a world-class developer of innovative cannabis products for the wellness-focused consumer, wholly owned by Auxly Cannabis Group Inc. Proudly processed at Auxly’s 55,000 sq. ft., state-of-the-art facility in Charlottetown, Prince Edward Island, Dosecann products are developed and manufactured on-site by a world-class team of scientists and experts, ensuring high-quality, precision and consistency. Dosecann’s wellness products, available at licensed cannabis retailers across Canada, consist of non-GMO capsules and oils. Built on the pillars of quality, safety, and efficacy, Dosecann is cannabis – down to a science. Learn more at www.dosecann.com and stay up to date at Twitter: @Dosecann; Instagram: @dosecann; Facebook: @dosecann.</p><p><b>Overview:</b></p><p>Based out of Charlottetown, PEI Dosecann Cannabis is currently looking for a Manager, Customer Success to join our Regulatory Affairs and Operations teams. Reporting to the Vice President, Associate General Counsel Regulatory Affairs and Operations, the ideal candidate aspires to work in the growing cannabis field with an award-winning team!</p><p>Auxly loves our customers and has made customer service a priority by ensuring all customers are heard and all concerns are addressed in a timely and caring manner. The Manager, Customer Success will champion the Auxly VIP Customer Success experience by holding responsibility for receiving, processing, and responding to customer inquiries, feedback, and complaints received by phone, email, and social media, across all Auxly brands (Back Forty, Dosecann, Foray, Kolab Project, Robinsons).</p><p>This role entails a remote management of our amazing Customer Success Representative. The Manager, Customer Success will liaise and coordinate with the Commercial, Marketing, Regulatory Affairs, Quality, and Provincial/Territorial boards and retailers. Working with on-site subject matter experts (SME’s), the Manager, Customer Success will become a product and troubleshooting guru across all of Auxly’s brands.</p><p><b>What can you expect to do:</b></p><p>• Embody Auxly and Dosecann's mission, and strategy, and act in a responsible, ethical, and honest manner while consistently leading by example.</p><p>• Remotely manage the Customer Success Representative by communicating role expectations; planning, monitoring, coaching and appraising job results.</p><p>• Create and implement Customer Success policies, procedures, and productivity standards to ensure no customer inquiry or concern is left behind, applying the Auxly VIP customer experience.</p><p>• Develop and sustain a solid understanding of Auxly’s entire product portfolio including oils, vapes, edibles, topicals, whole flower, and pre-rolls.</p><p>• Develop a comprehensive understanding of typical business challenges faced by customers, and objectives to appropriately map Auxly’s product features and business benefits to address their needs.</p><p>• Work closely with the Regulatory Affairs, Commercial, Quality, and Marketing teams to troubleshoot customer success issues, track next steps, escalate where needed, and follow-up promptly to ensure customer expectations are exceeded.</p><p>• Acquire and maintain solid knowledge of Canadian Cannabis Regulations and Provincial/Territorial legislations.</p><p>• Organize and lead meetings in order to ensure internal alignment on customized customer care solutions, escalation inquires, and product reviews.</p><p>• Provide strategic consultation and demonstrate measurable value at every customer interaction.</p><p>• Input, manage, and maintain an information database regarding customer inquiries on the internal Quality Management System.</p><p>• Be a customer advocate and drive innovation, best practices, and process improvement.</p><p>• Other related tasks as assigned and as operationally required.</p><p><b>What we are looking for:</b></p><p>• 3-5 years of relevant experience in a customer resolution, customer success, customer retention or an account management role with previously demonstrated success in providing excellent customer experience.</p><p>• Proactive interest to increase customer satisfaction and deepen customer relationships, as well as a keen interest in continuous learning and improvement.</p><p>• Ability to partner with customers in developing customized and tailored solutions to their issues, timely escalation as required.</p><p>• Build and maintain relationships internally with multi-site stakeholders, remote cross-functional teams, and externally with customers.</p><p>• Excellent listening and communication skills at all business levels and display effective interpersonal skills.</p><p>• Technically savvy with an intrinsic desire to build and support relationships and expand Auxly product use within a customer environment.</p><p>• Efficient and able to prioritize and allocate time and resources to and focus on multiple projects in a fast-paced, scale up environment.</p><p><b>What will set you apart:</b></p><p>• Bilingualism in French.</p><p>• Previous experience in the cannabis industry in a closely related role.</p><p>Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. Think you have what it takes, but not sure you check every box? Apply to the role anyways. We would love to talk and determine together whether you could be a great fit.</p><p><b>Â :</b></p><p>Dosecann. is an equal opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest, however, only those selected for an interview will be contacted.</p><p>We provide accommodation for job applicants with disabilities during the recruitment process in accordance with applicable laws. Please contact us to request accommodation</p></div>","company":{"companyType":"Private/Established","name":"Dosecann Cannabis Solutions","logoUrl":"/logos/dosecann-cannabis-solutions-6b3f328363d5d612b11ccd2ddb52f6df.jpeg"},"location":{"country":"Canada","address":"Charlottetown, PE","city":"Charlottetown","stateProvince":"PE"},"frontendLink":"/job-posting/dosecann-cannabis-solutions/customer-success-manager/bada8fef5dbf1d8d729a1a03ad938845","title":"Customer Success Manager","category":"Professional, Scientific, and Technical Services","hash":"bada8fef5dbf1d8d729a1a03ad938845","postingUrl":"https://ca.mncjobz.com/jobs/customer-success-manager-charlottetown-1110599"},{"salaries":[{"salaryStart":"$32k","salaryEnd":"$94k","currency":"US","source":"Glassdoor","position":"Customer Service Manager","type":"per year","url":"https://www.glassdoor.com/Salaries/cincinnati-customer-service-manager-salary-SRCH_IL.0,10_IM170_KO11,35.htm"},{"salaryStart":"$43k","salaryEnd":"$81k","currency":"US","source":"Salary.com","position":"Customer Success Manager","type":"per year","url":"https://www.salary.com/research/salary/alternate/customer-success-manager-salary/cincinnati-oh"},{"salaryStart":"$38k","salaryEnd":"$84k","currency":"US","source":"Payscale","position":"Account Manager","type":"per year","url":"https://www.payscale.com/research/US/Job=Account_Manager/Salary/8680ae9e/Cincinnati-OH-Customer-Service"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"18 days ago","description":"<div><p>Company Description</p><p>Join the movement</p><p>Pharmacann Inc., one of the nation’s leading cannabis companies, is changing the way people view cannabis. Be a part of the team shaping the future of this booming industry, where our people, our reputation and our standards matter. With a strong foundation and dynamic growth plan, opportunities to join our team abound in this fast-paced environment. Are you ready to join the movement?</p><p>We’re grounded and growing. Based in Chicago, PharmaCann Inc. operates multiple dispensaries and production facilities across multiple states including New York, Illinois, Massachusetts, Maryland, Ohio and Pennsylvania with licensing secured in the Midwest and on the east coast. For more information about our company, please visit pharmacann.com.</p><p><b>Job Description</b></p><p>The Manager, Sales and Customer Experience is responsible for managing a team that develops, implements and continuously improves all quality, training and customer experience programs. This position is accountable for executing initiatives that facilitate the achievement of all hospitality goals at PharmaCann.</p><p>The Manager, Sales and Customer Experience is an expert in their field for specific divisions of responsibilities of the business. The ideal candidate is a business process oriented professional with demonstrated success in implementing continuous improvements that enhance efficiency and/or customer experience. They will have the ability to build and maintain effective teams, be committed to collaboration with a variety of stakeholders, and have a reputation of superior leadership and interpersonal skills.</p><p>Duties and responsibilities or (Essential Functions)</p><p>• Development of high customer experience standards, to include a customer oriented culture and industry leading customer engagement through sales training and product knowledge.</p><p>• Implement a world-class customer service program to drive repeat business through strong local community networking, and customer data capture.</p><p>• Work closely with GM and other Managers to exceed sales volume and KPI goals.</p><p><b>• Partner with the PharmaCann Human Resources team in the following HR functions:</b></p><p>• Interview, recruit and hire to fill gaps in open positions in a timely manner based on store performance and volume.</p><p>• Train managers and employees in expected customer experience and hospitality standards using appropriate tools such as customer loyalty, customer satisfaction surveys and key KPI’s.</p><p>• Develop and maintain a training calendar and ensure associate onboarding and new hire training is complete.</p><p>• Ensure continuous training and development with team members through training curriculums that results in consistency across all stores.</p><p>• Write and deliver team members’ performance reviews in partnership with GM to determine succession plans, build on members strengths and develop areas for improvement.</p><p>• Manage the performance, Performance manage and coach, and discipline team members on performance poor performance and violation of company and compliance policies in partnership with GM and HR.</p><p>• Maintain a highly organized and professional documentation of employee issues.</p><p>• This role may be required to assist with other duties as assigned as well as in other functions of the operation including but not limited to: call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising</p><p>• Projects a positive image of the organization to employees, customers, industry, and community.</p><p>• Embodies the culture, values, and tenets of PharmaCann and full support of our purpose, goal, and key objectives.</p><p><b>Qualifications</b></p><p>• Minimum 21 years of age (or per state regulation)</p><p>• Bachelor’s Degree in business,operations management, or a related field is preferred.</p><p>• Store management experience preferred</p><p>• Minimum 2 years’ experience supervising training, quality and customer service in retail.</p><p>• 1 year PharmaCann supervisory experience will be considered in lieu of 2 years</p><p>• Minimum 4 years’ retail experience in a customer facing position is required</p><p>• Skilled in Google and/or Microsoft Office Suite</p><p>• Business Acumen</p><p>• Ability to communicate proficiently both verbally and in written format</p><p>• Conduct all interactions with a high ethical standardProven ability leading teams</p><p>• Relationship Management</p><p>• Performance Management</p><p>• Personal Effectiveness/Credibility</p><p>• Consulting Skills</p><p>• Global &amp; Cultural Awareness</p><p>• Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check</p><p>Working conditions</p><p>This job operates in a professional store environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.. This position requires weekends, nights, overtime as needed, holidays and flexible work availability. May be required to work outdoors and/or during inclement weather. This position may require travel for new store openings within the region.</p><p>Physical requirements</p><p>While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand for long periods of time, walk constantly, use hands or feet, reach with hands and arms and may be required to lift up to 50 pounds.</p><p>Direct reports</p><p>Dispensary Cannabis Sales Consultant team.</p><p>Additional Information</p><p>All your information will be kept confidential according to EEO guidelines.</p><p>PharmaCann, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics. We value diversity, military service, and law enforcement experience. Compensation is competitive and will be commensurate with experience. Benefits are available</p></div>","company":{"website":"pharmacann-illinois.com","companyType":"Established","name":"PharmaCannis"},"location":{"country":"United States","address":"Cincinnati, OH, USA","city":"Cincinnati","stateProvince":"OH"},"frontendLink":"/job-posting/pharmacannis/oh-manager-sales-and-customer-experience/4fa5fc4f987f6e5b8ff8a5590744e127","title":"OH - Manager, Sales and Customer Experience","category":"Medical & Healthcare","hash":"4fa5fc4f987f6e5b8ff8a5590744e127","postingUrl":"https://jobs.smartrecruiters.com/PharmaCannis/743999797088212-oh-manager-sales-and-customer-experience","salary":"$32k - $94k"},{"salaries":[{"salaryStart":"$140k","salaryEnd":"$260k","currency":"US","source":"Salary.com","position":"Customer Success Strategic Director","type":"per year","url":"https://www.salary.com/research/salary/alternate/customer-success-strategic-director-salary/new-york-ny"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"20 days ago","description":"<div><p>HELP MAKE HISTORY in one of the fastest-growing industries in the world. Leafly is the most trusted brand in cannabis with the largest audience: millions of people around the world start their cannabis journey with Leafly, and it’s because we are not your typical cannabis company. Compliance, education, and innovation are equal parts of Leafly’s DNA. We are shaping the global cannabis industry for the better, accessible to all, from the cannabis curious to the everyday consumer, by building the world’s destination for everyone to discover, find and buy cannabis.</p><p>If you are interested in a rapidly growing, nascent space that requires forward-thinking and continuous innovation to lead, Leafly is the place for you. A career at Leafly combines the excitement and innovation of a start-up with the support and growth opportunities of a major corporation. Leafly salaries and benefits packages are competitive, and we promise that you will never be bored: we focus relentlessly on solving challenges for our customers and having fun doing it in our collaborative work environment. If you have the skills and desire, you will be joining a global team of innovative, passionate individuals on a revolutionary mission to change the world for the better.</p><p>As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment.</p><p><b>What we look for in our Customer Success Managers:</b></p><p>We are looking for people who are hungry and motivated to deliver on behalf of our customers. CSM’s must be results-oriented and willing to dig into the details. CSM’s must balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person!</p><p><b>Responsibilities:</b></p><p>• Work with our Onboarding team to ensure customers are trained on how to use our products and understand how to maximize their footprint on Leafly</p><p>• Continue to advise these customers on best practices and conduct ad hoc training as needed throughout their customer lifecycle</p><p>• Conduct account reviews to communicate ROI and measure progress to goals</p><p>• Conduct meetings with renewal customers; assess customer sentiment and collaborate with AE counterpart to help secure renewal</p><p>• Conduct ad hoc intervention calls and meetings with at-risk customers</p><p>• Create and execute communications and objection handling to prevent customers from canceling</p><p>• Identify upsell expansion opportunities for AE counterpart</p><p>• Advocate customer needs/issues cross-departmentally and program-manage customer concerns</p><p>• Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market</p><p><b>Requirements</b></p><p>• Must have 3+ years experience in a Customer Success Manager, Account Manager or Account Executive-type position</p><p>• Experience with call and meeting activity requirements</p><p>• BS/BA degree from a 4-year college or university</p><p>• Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment</p><p>• Strong verbal and written communication skills</p><p>• The candidate must be located in the Seattle Area.</p><p><b>Preferred Qualifications</b></p><p>• Excellent organizational and time management skills</p><p>• Sound business judgment, proven ability to influence others, and strong analytical thinking skills</p><p>• Ability to challenge customers and defend Leafly’s value</p><p>• Experience analyzing data, trends, and customer information to identify growth opportunities</p><p>• Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they arise</p><p>• Proficient with Salesforce</p><p>The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended</p></div>","company":{"website":"leafly.com","companyType":"Private/Established","name":"Leafly","logoUrl":"/logos/leafly-758957206cf7baa399d1b3acebd2689c.jpeg"},"location":{"country":"United States","address":"New York, NY, USA","stateProvince":"NY"},"frontendLink":"/job-posting/leafly/customer-success-manager-central-region/fac30e8a3f7659d43cf8298df2eee54c","title":"Customer Success Manager (Central Region)","category":"Information Technology & Services","hash":"fac30e8a3f7659d43cf8298df2eee54c","postingUrl":"https://grabjobs.co/us/job/full-time/customer-service-guest-services/customer-success-manager-central-region-7817416","salary":"$140k - $260k"},{"function":["Customer Service"],"postedOn":"20 days ago","description":"<div><div><div><b>HELP MAKE HISTORY</b> in one of the fastest-growing industries in the world. Leafly is the most trusted brand in cannabis with the largest audience: millions of people around the world start their cannabis journey with Leafly, and it’s because we are not your typical cannabis company. Compliance, education, and innovation are equal parts of Leafly’s DNA. We are shaping the global cannabis industry for the better, accessible to all, from the cannabis curious to the everyday consumer, by building the world’s destination for everyone to discover, find and buy cannabis.<br /><br />If you are interested in a rapidly growing, nascent space that requires forward-thinking and continuous innovation to lead, Leafly is the place for you. A career at Leafly combines the excitement and innovation of a start-up with the support and growth opportunities of a major corporation. Leafly salaries and benefits packages are competitive, and we promise that you will never be bored: we focus relentlessly on solving challenges for our customers and having fun doing it in our collaborative work environment. If you have the skills and desire, you will be joining a global team of innovative, passionate individuals on a revolutionary mission to change the world for the better.<br /></div><div>As a Customer Success Manager (CSM), you’ll be responsible for nurturing relationships to drive retention and keep customers happy. CSMs are experts in Leafly products, value propositions, and feature enablement. They develop and implement change management plans to grow product adoption and orders with individual customers and at scale. They are expected to partner with customers to help them achieve their goals and derive maximum value from their investment.<br /><br /><b>What we look for in our Customer Success Managers:</b><br /><br />We are looking for people who are hungry and motivated to deliver on behalf of our customers. CSM’s must be results-oriented and willing to dig into the details. CSM’s must balance strategy and execution and be able to work in a fast-paced and challenging environment. This is a dynamic position for a dynamic person!<br /><br /><b>Responsibilities:</b></div><ul><li>Work with our Onboarding team to ensure customers are trained on how to use our products and understand how to maximize their footprint on Leafly</li><li>Continue to advise these customers on best practices and conduct ad hoc training as needed throughout their customer lifecycle</li><li>Conduct account reviews to communicate ROI and measure progress to goals</li><li>Conduct meetings with renewal customers; assess customer sentiment and collaborate with AE counterpart to help secure renewal</li><li>Conduct ad hoc intervention calls and meetings with at-risk customers</li><li>Create and execute communications and objection handling to prevent customers from canceling</li><li>Identify upsell expansion opportunities for AE counterpart</li><li>Advocate customer needs/issues cross-departmentally and program-manage customer concerns</li><li>Have a deep understanding of your territory, including product landscape and market dynamics, and be able to effectively understand and communicate how Leafly should expand in that market</li></ul><div><b>Requirements</b></div><ul><li>Must have 3+ years experience in a Customer Success Manager, Account Manager or Account Executive-type position</li><li>Experience with call and meeting activity requirements</li><li>BS/BA degree from a 4-year college or university</li><li>Ability to handle ambiguity and quickly react and adapt to an ever-changing regulatory environment</li><li>Strong verbal and written communication skills</li><li>The candidate must be located in the Seattle Area.</li></ul><div><b>Preferred Qualifications</b></div><ul><li>Excellent organizational and time management skills</li><li>Sound business judgment, proven ability to influence others, and strong analytical thinking skills</li><li>Ability to challenge customers and defend Leafly’s value</li><li>Experience analyzing data, trends, and customer information to identify growth opportunities</li><li>Excellent interpersonal skills with the ability to build authentic business relationships and deal effectively with relational challenges as they arise</li><li>Proficient with Salesforce</li></ul><div>The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. Prior cannabis convictions are not an automatic disqualifier. We are an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetics. A background check will be conducted after a conditional offer of employment is extended.</div></div></div>","company":{"companyType":"Private/Established","name":"Leafly","logoUrl":"/logos/leafly-758957206cf7baa399d1b3acebd2689c.jpeg"},"location":{"country":"United States","address":"Dallas, TX","city":"Dallas","stateProvince":"TX"},"frontendLink":"/job-posting/leafly/customer-success-manager-central-region/158bc8e4058dfec924c4138c0edf75c2","title":"Customer Success Manager (Central Region)","category":"Information Technology & Services","hash":"158bc8e4058dfec924c4138c0edf75c2","postingUrl":"https://www.indeed.com/job/customer-success-manager-central-region-9827c6283390bf7a"},{"function":["Customer Service"],"postedOn":"17 days ago","description":"<div><div><h1><b>Dispatcher</b></h1><h3><b>FULL-TIME</b></h3><p>$16/hr</p><p></p><div>ROLE AND RESPONSIBILITIES<br /><ul><li>Effectively manage all incoming and outgoing shipments.</li><li>Efficiently file documents for all incoming and outgoing deliveries.</li><li>Confirm and/or processes orders and bills of lading with corresponding information.</li><li>Dispatch orders and communicate messages and/or special instructions.</li><li>Manage delivery schedule by utilizing routing software (Direct Rout software).</li><li>Effectively communicate to all levels within the organization.</li><li>Complete customer will calls.</li><li>Communicate with drivers daily in regards to deliveries, discrepancies, etc.</li><li>Schedule incoming delivery appointments.</li><li>Additional duties may be assigned.</li></ul></div>REM-01 WS-01 WS-LC<br /><br /><p></p><b>Schedule</b><br /><p>Shift start: 8:00AM<br />Shift length: 8 - 10 hours<br /></p><br /><b>Benefits</b><br /><ul><li>Health, dental, vision insurance - available after 60 days</li><li>Paid time off</li><li>401(k) plan</li></ul><br /><b>Qualifications</b><br /><ul><li>Must pass drug screen (cannabis included)</li><li>Must pass background check</li><li>Can lift 25 lbs</li><li>Must be at least 18+ years old</li></ul>1-3 months' related experience and/or training; or equivalent combination of education and experienc<br /><br /><b>About Huttig Building Products</b><br /><p>Huttig, currently in its 135th year of business, is one of the largest domestic distributors of millwork, building materials and wood products used principally in new residential construction and in-home improvement, remodeling and repair work. Huttig distributes its products through 27 distribution centers serving 41 states. Huttig’s wholesale distribution centers sell principally to building materials dealers, national buying groups, home centers and industrial users, including makers of manufactured homes.</p></div></div>","company":{"name":"Huttig Building Products"},"location":{"country":"United States","address":"Hooksett, NH 03106","city":"Hooksett","stateProvince":"NH"},"frontendLink":"/job-posting/huttig-building-products/dispatcher/9cfbe77c4300ee3d7180b00293856e9b","title":"Dispatcher","category":"Manufacturing","hash":"9cfbe77c4300ee3d7180b00293856e9b","postingUrl":"https://www.indeed.com/job/dispatcher-567b4de8b82d25be"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"29 days ago","description":"<div><p>Green Health Docs has helped over 80,000 patients obtain their medical cannabis certification in over 25 states, we are rapidly expanding. Our inbound call center is the glue that holds the company together and we are looking for the right person to join our management team!</p><p>We are looking for an extremely driven individual who has call center management and sales experience to help supervise our team and implement new ideas to achieve companywide goals for the new year.</p><p><b>Job duties and </b><b>responsibilities: </b></p><ul><li>Interview, hire and train call center personnel.</li><li>Coach call center staff through challenging customer service issues.</li><li>Analyze call center data and prepare reports for upper management.</li><li>Evaluate staff effectiveness and performance annually or on an at-need basis.</li><li>Lead team meetings and give presentations to upper management.</li><li>Develop monthly, quarterly and annual call center goals and action plans.</li><li>Identify and establish contact with new/potential customers</li><li>Develop and maintain relationships with new/potential customers</li><li>Follow industry trends to identify new opportunities for potential sales</li><li>Recommend marketing strategies to target a specific region or demographic</li><li>Ensure the accurate capture, data entry and maintenance of information within our database</li><li>Be familiar with our company and services so many questions can be answered without consulting others.</li></ul><p><b>Who Are You? We are looking for the following: </b></p><ul><li>Someone who thrives in a fast-paced atmosphere</li><li>Positive, energetic and hardworking</li><li>Enjoys building relationships</li><li>Passionate about helping others</li><li>Team player</li><li>Persuasive and eager</li><li>Must be a \"closer\"</li></ul><p><b>Experience in the following would be a plus.</b></p><ul><li>High ticket sales</li><li>Outbound cold calling</li><li>Medical/Pharmaceutical sales</li><li>Management experience</li><li>Call Center management</li><li>Cold Calling</li><li>EMR/EHR</li></ul><p><b>Job Type: Full-time</b></p><p><b>Pay: $65,000-$80,000 a year base pay plus bonuses </b></p><p>Job Type: Full-time</p><p>Pay: $65,000.00 - $80,000.00 per year</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Friday</li></ul><p>Application Question(s):</p><ul><li>Do you have outbound sales experience? What sales software are you familiar with?</li><li>Do you have experience in managing a call center?</li><li>Do you have experience in writing call center scripts?</li><li>Do you have experience with call center data and reporting?</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"Green Health Docs","logoUrl":"/logos/green-health-docs-3e41dc7cdf3585c0554f74969afefbd5.png"},"location":{"country":"United States","address":"Frederick, MD 21701","city":"Frederick","stateProvince":"MD"},"frontendLink":"/job-posting/green-health-docs/call-center-manager-medical-cannabis-industry/e4fa6466fb36e6a7e4b506f2be979bea","title":"Call Center Manager-Medical Cannabis Industry","category":"Medical & Healthcare","hash":"e4fa6466fb36e6a7e4b506f2be979bea","postingUrl":"https://www.indeed.com/job/call-center-managercannabis-industry-96b22cc195b0ae6d"}]