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Customer Service Representative

Verdes Foundation Albuquerque, NM 87109 Full-time
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Customer Service Representative (CSR) - Verdes Albuquerque, NM Retail Location

*A Cover Letter and Resume are Required to apply*

Job Summary:

A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They’re the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.

Responsibilities/Essential Functions:

  • Team player with strong communication and organizational skills
  • Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter
  • Identify and assess clients’ needs to make proper product recommendations
  • Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support
  • Stay up to date with product knowledge, NM Cannabis Patient Laws and medicinal information updates to pass the information to clients
  • Maintain proper inventory stock on the sales floor and backstock, as needed
  • Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts
  • Regular/reliable attendance is required
  • Keeping best interest of the company and co-workers in forefront of mind
  • Other duties as assigned

Required Skills and Qualifications:

  • Experience in cash handling and inventory management
  • Ability to multi-task and quickly prioritize tasks
  • Ability to handle high stress situations, ambiguity and changing priorities
  • Must be dependable, reliable, and motivated

Preferred Qualifications:

  • Experience in handling cash with attention to detail and accuracy
  • Experience in inventory management and controls
  • Ability to multi-task and quickly prioritize tasks
  • Exceptional internal and external customer service and employee relations skills
  • Must be dependable, reliable and motivated
  • Organization, time management, data entry and math skills

General Housekeeping:

  • Sweep, clean and maintain facility, including breakroom and bathroom
  • Clean windows and front door glass
  • Maintain a clean sales floor by dusting and sanitizing the work areas

Computer Preferred Qualifications:

  • Leaf Logix for sales transactions, patient records/lookup information, returns/exchanges
  • Internet to access sharepoint.com to make daily menus, bigcommerce.com to access online orders
  • Other websites to lookup information about cannabis or the NMMCP program.

Physical and Emotional Requirements:

  • Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row
  • Must be able to lift at least 50 lbs.
  • Ability to work in a confined area
  • Must be able to bend/stoop/climb/reach
  • Must be able to present complex information to groups of people
  • Must be able to be physically present in the dispensary locations and administrative office
  • Ability to handle high stress situations, ambiguity and changing priorities
  • Must be able to tolerate a reasonable amount of work stress

Compensation/Hours:

Compensation -DOE; 40 hours/wk., Required Mon – Sat, some Sundays and Holidays, 8:00am to 8:00pm

It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.

This document does not create an employment contract, implied or otherwise, other than an ‘at will’ relationship.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Work from home

Schedule:

  • 8 hour shift
  • Holidays
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

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Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.</p><p><b>Responsibilities/Essential Functions: </b></p><ul><li>Team player with strong communication and organizational skills</li><li>Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter</li><li>Identify and assess clients’ needs to make proper product recommendations</li><li>Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support</li><li>Stay up to date with product knowledge, NM Cannabis Patient Laws and medicinal information updates to pass the information to clients</li><li>Maintain proper inventory stock on the sales floor and backstock, as needed</li><li>Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts</li><li>Regular/reliable attendance is required</li><li>Keeping best interest of the company and co-workers in forefront of mind</li><li>Other duties as assigned</li></ul><p><b>Required Skills and Qualifications: </b></p><ul><li>Experience in cash handling and inventory management</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be dependable, reliable, and motivated</li></ul><p><b>Preferred Qualifications: </b></p><ul><li>Experience in handling cash with attention to detail and accuracy</li><li>Experience in inventory management and controls</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Exceptional internal and external customer service and employee relations skills</li><li>Must be dependable, reliable and motivated</li><li>Organization, time management, data entry and math skills</li></ul><p><b>General Housekeeping: </b></p><ul><li>Sweep, clean and maintain facility, including breakroom and bathroom</li><li>Clean windows and front door glass</li><li>Maintain a clean sales floor by dusting and sanitizing the work areas</li></ul><p><b>Computer </b><b>Preferred Qualifications: </b></p><ul><li>Leaf Logix for sales transactions, patient records/lookup information, returns/exchanges</li><li>Internet to access sharepoint.com to make daily menus, bigcommerce.com to access online orders</li><li>Other websites to lookup information about cannabis or the NMMCP program.</li></ul><p><b>Physical and Emotional Requirements: </b></p><ul><li>Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row</li><li>Must be able to lift at least 50 lbs.</li><li>Ability to work in a confined area</li><li>Must be able to bend/stoop/climb/reach</li><li>Must be able to present complex information to groups of people</li><li>Must be able to be physically present in the dispensary locations and administrative office</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be able to tolerate a reasonable amount of work stress</li></ul><p><b>Compensation/Hours: </b></p><p>Compensation -DOE; 40 hours/wk., Required Mon – Sat, some Sundays and Holidays, 8:00am to 8:00pm</p><p><i>It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.</i></p><p><i>This document does not create an employment contract, implied or otherwise, other than an ‘at will’ relationship.</i></p><p>Job Type: Full-time</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Public/Established","name":"Verdes Foundation"},"location":{"country":"United States","address":"Albuquerque, NM 87109","city":"Albuquerque","stateProvince":"NM"},"frontendLink":"/job-posting/verdes-foundation/customer-service-representative/5d4fe33b21b70b94522771463b5e9cd3","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"5d4fe33b21b70b94522771463b5e9cd3","postingUrl":"https://www.indeed.com/job/customer-service-representative-9a96bc576a65d6d1"},{"salaries":[{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/la"},{"salaryStart":"$21k","salaryEnd":"$48k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary--in-Louisiana"},{"salaryStart":"$23k","salaryEnd":"$42k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/baton-rouge-customer-service-representative-salary-SRCH_IL.0,11_IM72_KO12,43.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><b>ABOUT METRC</b></p><p>Metrc is a high-growth technology company helping cannabis regulators govern their industry's supply chain. We provide the system and tags that track products from seed to sale – and everything in between: harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.</p><p><b>ABOUT THE POSITION</b></p><p>Metrc is hiring Customer Support Specialists to work from 12:00pm - 8:00pm or 1:00pm to 9:00pm (CST) (Monday - Friday) in a fully remote (Work from Home) customer service role. The Support Specialist is responsible for supporting our customers using web-based software, dealing with their unique growing, selling and production styles; as well as explaining to clients how to utilize our software. 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Guidance and support provided when necessary</p><p>• Participates in communication between fellow support specialists, supervisors, and management</p><p>• Keeps equipment operational by following established procedures and reporting malfunctions</p><p>• Displays dedication and commitment of company visions and goals</p><p>• Enjoys engaging with customers, team members, and being part of a growing organization</p><p><b>QUALIFICATIONS</b></p><p>• One (1) to two (2) years of customer service/support expertise and/or proven technical ability in some capacity (either via phone, virtual, chat, or in-person)</p><p>• Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays</p><p>• Excellent customer service skills with a passion for service; \"Client Focused\"</p><p>• Creative, flexible, and innovative team player</p><p>• Commitment to excellence and high standards</p><p>• Discipline to work remotely, while following a set schedule</p><p>• Willingness to work within a constantly changing work environment with flexibility and enthusiasm</p><p>• Excellent written communication skills with demonstrated ability to write clearly and informatively</p><p>• Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive</p><p>• Proficient on Microsoft Word, PowerPoint, and Excel (or equivalent programs)</p><p>• Ability to manage multiple applications running simultaneously</p><p>• Must have high-speed, land line Internet service (50 megabits download and 1 megabit upload) from a reliable provider</p><p>• Successful completion of a pre-employment assessment</p><p>• Successful completion of initial training</p><p>• Proficient keyboarding/typing skills- Minimum 35 wpm</p><p>• All candidates must be based and work in the US</p><p><b>PHYSICAL DEMANDS AND WORK ENVIRONMENT</b></p><p>• In home position</p><p>• Frequently required to sit</p><p>• Frequently required to talk or hear</p><p>• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard</p><p><b>METRC OFFERS THE FOLLOWING BENEFITS</b></p><p>• Diverse, inclusive &amp; welcoming culture</p><p>• Employer Paid- Health Insurance (Employee Only)</p><p>• Employer contribution into a Health Savings Account (HSA)</p><p>• Employer Paid - Dental Insurance (Employee Only)</p><p>• Employer Paid- Basic Life Group Insurance and AD&amp;D</p><p>• Employer Paid- Employee Assistance Program (EAP)</p><p>• Employer Paid- Short Term Disability</p><p>• Employer Paid- Long Term Disability</p><p>• Vision insurance</p><p>• Supplemental Insurance: Hospital Indemnity, Accident and Critical Illness</p><p>• Voluntary Life Insurance</p><p>• 401k (up to 6% match)</p><p>• Paid Time Off (PTO)</p><p>• Up to 9 Paid Holidays</p><p>• Company provides all equipment needed</p><p>• Internet subsidy for those working from home ($50 per month)</p><p>• Customer Support Specialist positions start at $15/hour</p><p>Shifts Available (12pm - 8pm or 1pm - 9pm CST) Monday through Friday (Occasional Saturday and/or Sunday)</p><p>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>Metrc LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.</p><p>https://recruiting.paylocity.com/recruiting/jobs/Details/588853/Metrc-LLC/Customer-Support-Specialist</p><p>PI148698657</p><p>Location/Region: Lakeland, LA (70752</p></div>","company":{"website":"metrc.com","companyType":"Private/Established","name":"Metrc LLC","logoUrl":"/logos/metrc-llc-1049d7e3207fba4a762528a20da8673c.png"},"location":{"country":"United States","address":"Lakeland, LA, USA","city":"Lakeland","stateProvince":"LA"},"frontendLink":"/job-posting/metrc-llc/customer-service-representative/f9a1d9727fae13d183da28174697101c","title":"Customer Service Representative","category":"Information Technology & Services","hash":"f9a1d9727fae13d183da28174697101c","postingUrl":"https://jobs.thejobnetwork.com/Job/501753123?SourceID=2","salary":"$26k - $42k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><b>Company Introduction:</b></p><p>A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.</p><p>Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.</p><p><b>While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:</b></p><p>The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><p><b>Skills:</b></p><p>• Strong inter-personal and communication skills</p><p>• Strong attention to detail a must</p><p>• Organizational Skills</p><p>• Networking Savvy</p><p>• Understanding of what makes an event “successful”</p><p>• Creative flair for effective design and development of an event</p><p>• Dedication to Customer Service</p><p>• Motivation for Sales</p><p><b>Benefits:</b></p><p>• Health insurance</p><p>• Dental insurance</p><p>• Vision insurance</p><p>• Paid time off</p><p>• Flexible schedule</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p>• Weekends required</p><p>• Holidays required</p><p>• Day shift</p><p>• Night shift</p><p>• 8 hour shift</p><p><b>Requirements:</b></p><p>• High School Diploma or equivalent</p><p>• Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</p><p>• Excellent customer service skills</p><p>• Knowledge and adherence to the policies, procedures and goals of the Lotus Way</p><p>• Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</p><p>• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</p><p>• Understanding of company products, services, and policies.</p><p>• Proficiency with computers, especially with CRM software, and strong typing skills.</p><p>• Ability to ask prying questions and diffuse tense situations.</p><p>• Strong time management and decision making skills.</p><p>• Adaptability and accountability.</p><p>• Fluency in multiple languages may be desired.</p><p><b>Pay &amp; Compensation:</b></p><p>• Hourly pay</p><p><b>Additional Compensation:</b></p><p>• Bonuses</p><p>• Store Discounts</p><p><b>Customer Service Representative Job Duties:</b></p><p>• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</p><p>• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</p><p>• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</p><p>• Building lasting relationships with clients and other call center team members based on trust and reliability.</p><p>• Utilizing software, databases, scripts, and tools appropriately.</p><p>• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</p><p>• Making sales or recommendations for products or services that may better suit client needs.</p><p>• Taking part in training and other learning opportunities to expand knowledge of company and position.</p><p>• Adhering to all company policies and procedures.</p><p>• Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</p><p>• Ability to handle fast paced environment while providing superior customer service</p></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/5b0d3ed161f2479c5e13e67182a6b120","title":"Call Center Representative","category":"Agriculture & Farming","hash":"5b0d3ed161f2479c5e13e67182a6b120","postingUrl":"https://tarta.ai/j/iFkhdHwBPV406l6XBT9J-call-center-representative-at-purple-lotus-nwhs-co-inc"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p>Delivering elevated experiences! Grassp (www.GrasspHealth.com) is an exciting cannabis delivery app, and we are rapidly growing and looking for committed professionals to help our team set the standard. Looking for positive, team players (21 years of age and over) who want to join an awesome team.</p><p>We are looking to add full-time and part-time customer service reps to our growing team. This is a great opportunity to play a critical role in a fast-paced startup that is growing.</p><p><b>**Please note that this role requires you to work from home, so you would need a computer and a cell phone. Though it's remote, you must live in the Greater Los Angeles Area to be considered.**</b></p><p><b>PRIMARY RESPONSIBILITIES: </b></p><ul><li>Serve as the primary point of contact for our customers, delivering an exceptional customer service experience via phone, chat, and email;</li><li>Provide timely and thorough resolution to customer inquiries;</li><li>Collaborate with operations leads and delivery drivers to execute exceptional customer service;</li><li>Call first-time customers and provide white-glove service to help them understand our process and place their first order;</li><li>Maintain knowledge of the products and some commonly asked questions;</li><li>Communicate with management to escalate problems and recommend resolutions</li></ul><p><b>REQUIRED FOR CONSIDERATION: </b></p><ul><li>Excellent written and verbal communication with the ability to come across as friendly and helpful, even in difficult situations</li><li>Ability to multi-task, handling calls, chats, and email</li><li>Ability to remain calm and collected during difficult conversations</li><li>Ability to think critically and make decisions that balance what is best for both the customer and the company</li><li>Tech-savvy and detail-oriented</li><li>Must be a team player with a positive attitude</li><li>Must be a self-starter, who can work autonomously with little direction</li><li>Cannabis experience preferred</li></ul><p>Interested candidates should respond to this post with a copy of your resume and few sentences about why you would be great for this role.</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid training</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Why do you want to work for Grassp?</li><li>Describe a time you went above and beyond for a customer or fellow colleague.</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>customer service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Grassp Health","logoUrl":"/logos/grassp-health-1e3fe0fe177deaa50d7bb4c6fe6e1e30.jpeg"},"location":{"country":"United States","address":"West Hollywood, CA 90038","city":"West Hollywood","stateProvince":"CA"},"frontendLink":"/job-posting/grassp-health/cannabis-customer-service-representative/b374468ec8e02b5e6694985067432bd0","title":"Cannabis Customer Service Representative","category":"Retail","hash":"b374468ec8e02b5e6694985067432bd0","postingUrl":"https://www.indeed.com/job/cannabis-customer-service-representative-beb25f3c554f3695"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"19 hours ago","description":"<div><p><b>About Us: </b><br />Urbn Leaf is an innovative company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated collection of products down to the modern, strategic layouts of each location, every detail is designed with the customer experience in mind. We believe that each and every customer deserves to be treated with compassion backed with expertise and appreciation.<br /><b>Our Values: </b><br /><b>People-Centric</b><br />Our most important asset is our people. We strive to foster an inclusive environment that promotes engagement, teamwork, and the continued opportunity for development through the empowerment of our people.<br /><b>Quality</b><br />We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction.<br /><b>Communication</b><br />By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers.<br /><b>Accountability</b><br />We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the \"we\" in our efforts and removing the \"they\".<br /><b>Growth</b><br />We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams.<br /><b>What We Offer: </b></p><ul><li>Employee Discount – enjoy 40% off in-store products</li><li>Exclusive access to Urbn Learning Center and monthly vendor training</li><li>Medical</li><li>Dental</li><li>Vision</li><li>Group Life Insurance</li><li>Voluntary (Life, Accident, Illness)</li><li>Employee Assistance Program (EAP)</li></ul><p>Urbn Leaf, the new standard in cannabis dispensaries, is looking for a <b>Customer Service Associate </b>to join our team at our location in <b>San Ysidro</b><b>, CA</b>. If you're friendly, reliable, and knowledgeable about all things cannabis - we are looking for you!<br /><b>Job Title: </b>Customer Service Associate<br /><b>Reports to: </b>General Manager, Assistant Managers<br /><b>Position Summary: </b><br />As a Customer Service Associate for Urbn Leaf, you will be the first point of contact for the company. Our Customer Service Associates are responsible for greeting and checking in guests, taking orders over the phone and online, and fulfilling orders for customer pick-up. Additional duties include providing customer service via telephone, email, and web communication. In order to be successful in this role, you should have excellent verbal and written communication skills to interact clearly with customers, vendors, and other employees and practice proper phone etiquette. We are looking for a detail-oriented individual with a genuine passion for interfacing with people on a day to day basis that will have a \"host\" mentality for all guests entering the dispensary.<br /><b>Duties and Responsibilities: </b><br />Responsibilities include, but are not limited to:</p><ul><li>Greet and thank guests as they enter and leave the dispensary, ensuring an excellent customer experience</li><li>Customer and patient intake</li><li>Answering phone during operating hours</li><li>Taking orders over the phone and preparing orders for customer express pick-up and delivery</li><li>Responding to reviews and updating online sites i.e. Weedmaps, Google and Yelp.</li><li>Communicating any issues, comments, and/or concerns from customers to shift leads and management</li></ul><p><b>Qualifications: </b></p><ul><li>Must be 21 years of age or older</li><li>Must have at least 1 year of call center or related experience</li><li>Must be able to accurately input and access information in the POS system, delivery systems, marketing outlets, computers, etc</li><li>Must be comfortable with data entry</li><li>Must have excellent verbal and written communication skills with a strong understanding of phone etiquette</li><li>Must be a hands-on, proactive self-starter</li><li>Must be comfortable learning new skills</li><li>Must be vigilant in monitoring the entire delivery process</li><li>Must provide excellent customer service</li><li>Must be able to meet and uphold all of Urbn Leaf's standards</li><li>Preferred (not required) work experience as host, receptionist, dispatcher or other related customer service positions</li><li>Preferred (not required) one or more years of budtending experience</li><li>Preferred (not required) cannabis industry background or extensive knowledge of the cannabis industry</li></ul><p><b>Skills and Attitudes: </b></p><ul><li>Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multi-tasker with the ability to handle multiple duties and responsibilities.</li><li>Organization skills to keep accurate records and find important information quickly</li><li>Time management skills to prioritize and complete a side variety of tasks throughout the day</li><li>Patience and listening skills to respond appropriately and discover and meet customer needs</li><li>Interpersonal skills to create a pleasant experience for all customers. Must be personable, attentive, and detail oriented</li><li>Must be able to:</li><li>Perform job functions with attention to detail, speed, and accuracy</li><li>Prioritize and organize</li><li>Be a clear thinker, remain calm, and resolve problems using good judgment</li><li>Follow directions thoroughly</li><li>Understand guest needs</li><li>Work cohesively and professionally with co-workers</li></ul><p><b>Education: </b><br />Must have one of the following:</p><ul><li>High School diploma or GED</li></ul><p><b>Certificates, Licenses, and Registrations: </b></p><ul><li>Valid CA identification/proof of residence</li></ul><p><b>Physical Demands/Requirements</b><br />The following are constant demands for this position:</p><ul><li>Must be able to stand/walk for up to 6 hours at a time</li><li>Must be able to lift at least 50 pounds safely and properly, as required</li><li>Ability to work in a stressful, fast-paced environment</li><li>Must be able to work days, nights, holidays and weekends</li><li>Medium work that includes moving objects up to 50 pounds</li></ul><p><b>Environmental Conditions</b></p><ul><li>Occasionally small and/or enclosed spaces.</li></ul><p>*<br />Equal Employment Opportunity Policy*</p><p>Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at [email protected]</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Established","name":"Urbn Leaf","logoUrl":"/logos/urbn-leaf-aac608ef8f930f6e8dcfcc7c9137ab91.png"},"location":{"country":"United States","address":"San Ysidro, CA","city":"San Ysidro","stateProvince":"CA"},"frontendLink":"/job-posting/urbn-leaf/customer-service-associate/beca155e83ec80ed3f979338271d9ff6","title":"Customer Service Associate","category":"Retail","hash":"beca155e83ec80ed3f979338271d9ff6","postingUrl":"https://www.indeed.com/job/customer-service-associate-1a949877031abe72"},{"employmentType":"Full-time, Permanent","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p><b>JOB SUMMARY</b></p><p><b>*Note : </b> This position requires* <i>Cannabis Industry experience</i> <b>and/or </b> <i>knowledge of the product line. </i>*</p><p>Arizer is a leading manufacturer and international distributor of dry-herb vaporizers, with an exceptional reputation in product design, innovation, quality and customer service.</p><p>With strong growth in the industry we have an opportunity for a permanent full-time position. We’re seeking a friendly, organized, and dependable candidate for the position of Customer Service Representative.</p><p><b>Responsibilities and Duties</b></p><ul><li>Customer service, order processing, customer invoicing</li><li>Respond promptly to customer emails &amp; ensure customer satisfaction</li><li>Work with Arizer Service, Sales, Shipping, &amp; Website teams</li><li>Administrative Support, preparation of documents, forms, etc</li></ul><ul><li>Expertly diagnose, troubleshoot, and resolve customer concerns pertaining to:</li><li>Website Use (policies, orders, payments, shipping)</li><li>Product Use (functionality, cleaning/maintenance, quality/safety, warranty)</li></ul><p><b>Qualifications and Skills</b></p><ul><li>Independent, self-starter, able to take direction and work well unsupervised</li><li>Customer Service Experience (*online customer service experience is an asset)</li><li>Good research skills and attention to detail</li><li>Ability to multi-task</li><li>Excellent written and verbal communication skills</li><li>Strong computer skills: MS Office / Google Docs</li><li>Proficient in email communications</li><li>Customer Focused, positive attitude, helpful / compassionate demeanour</li><li>Able to think critically, anticipate &amp; resolve customer concerns</li></ul><p><b>Are you a hard working and proactive team player with attention to detail / accuracy, and the ability to provide fast &amp; friendly customer-centric service with a positive attitude and compassionate demeanour? If so, let’s talk.</b></p><p><b>Benefits</b></p><ul><li>Arizer offers competitive salaries, benefits package and a casual attire workplace.</li><li>Telecommuting/Work from home hours possible.</li><li>Opportunities for advancement.</li></ul><p>Job Types: Full-time, Permanent</p><p>Salary: From $40,000.00 per year</p><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Disability insurance</li><li>Extended health care</li><li>Life insurance</li><li>Paid time off</li><li>RRSP match</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />All staff is 100% vaccinated. PPE &amp; Distancing rules in effect.</p><p>Education:</p><ul><li>Bachelor's Degree (required)</li></ul><p>Experience:</p><ul><li>customer service: 3 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Arizer"},"location":{"country":"Canada","address":"Kitchener, ON","city":"Kitchener","stateProvince":"ON"},"frontendLink":"/job-posting/arizer/customer-service-representative/306ab2ff1c7e35cd5cc73e00ee456822","title":"Customer Service Representative","category":"Retail","hash":"306ab2ff1c7e35cd5cc73e00ee456822","postingUrl":"https://ca.indeed.com/job/customer-service-representative-e44fc756415b18b2"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>Farmhouse Artisan Market is a luxury cannabis delivery service dedicated to connecting savvy consumers and connoisseurs to the highest quality, most sustainable, and healthiest products the industry has to offer. Farmhouse is a resource for those beginning to explore how cannabis can be added to a healthy, natural lifestyle as well as those who are knowledgeable and looking for the best craft cannabis goods. Whatever you are looking for, Farmhouse will deliver a bespoke cannabis experience.</p><p>We are a local, family owned and operated company founded on supporting the small and heritage farmers and makers in order to help preserve a culture that puts quality, the environment and consumer safety before anything else. We encourage buying locally and knowing your farmer and we understand the important roll aesthetics plays in enjoying the day to day. If these values resonate with you and you feel you are a customer service master, we’d love to meet you!</p><p><i>*Must be 21 or older </i></p><p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls, texts, chats and emails</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Create efficient routes with accurate delivery times for drivers, while making sure drivers have similar numbers of orders assigned to them throughout the day</li><li>Communicate changes to delivery routes with drivers</li><li>Document all returned orders</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Must be highly computer literate (we are Mac + iOS based) and able to type quickly</li><li>Must have basic knowledge of cannabis products and be interested in learning more (cannabis industry experience a plus)</li></ul><p>This is a fast paced position that requires attention to detail and the ability to remain self-directed during downtime. We are looking for an upbeat team member who is ready to take on the north bay!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $19.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Anyone entering the office must wear a mask. We provide disinfectants for surfaces, hand sanitizer, and sinks with soap and water for frequent handwashing. There is plenty of space, and people are able to stay 6 ft apart.</p><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Farmhouse Artisan Market"},"location":{"country":"United States","address":"Petaluma, CA 94954","city":"Petaluma","stateProvince":"CA"},"frontendLink":"/job-posting/farmhouse-artisan-market/dispatcher-customer-service-representative/4e0e11e47166957336fb351ee239e613","title":"Dispatcher/Customer Service Representative","category":"Retail","hash":"4e0e11e47166957336fb351ee239e613","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-representative-b8917cedd5ec8912"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/fall-river-customer-service-representative-salary-SRCH_IL.0,10_IC1154779_KO11,42.htm"},{"salaryStart":"$25k","salaryEnd":"$36k","currency":"US","source":"Monster","position":"Automotive Customer Service Representative","type":"per year","url":"https://www.monster.com/salary/q-automotive-customer-service-representative-l-fall-river-ma"},{"salaryStart":"$24k","salaryEnd":"$54k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/How-Much-Does-a-Customer-Service-Representative-Make-a-Year-in-Franklin,MA"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p>The Customer Service Representative(CSR) reports to the Retail Store Manager(RSM). The CSR is primarily responsible for the customer experience through telephone, email, or online chat interaction.Responsibilities Delivers exceptional customer service by listening, interacting, and following-up with customers to ensure satisfaction. Works proactively to solve customer complaints and concerns. Builds and increases customer retention, fostering strong relationships, developing brand awareness, and loyalty. Utilize customer, and team member, feedback to readily implement changes to improve the customer experience. Handles sensitive conversations while also protecting the company from liability and breach of various regulations. Effectively utilize technology and software platforms to maintain efficiency, documentation, and reporting. Perform all daily opening and closing procedures for the call center. Provide daily correspondence via email with the RSM and team members as needed Adheres to all Northeast Alternatives Policies and Procedures. Maintain a clean and organized work environment. Other duties as assigned.Physical Requirements Ability to lift up to 25 lbs. and push/pull up to 50 lbs. Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.Working EnvironmentNo description provided.Experience 1 year of Cannabis industry experience preferred. Experience in a communication, customers service, and detail oriented work environment. Strong interpersonal, verbal, and written communication skills. Ability to maintain composure under pressure, and de-escalate disgruntled customers while proving solutions to resolve any, and all, situations. Full-time (40 Hours per week). Must be available 7 days a week in the morning, afternoon, and evening. Must be 21, and have a clean criminal record. Must have reliable transportation.Education High School Graduate or equivalent.About Northeast AlternativesNortheast Alternatives (NEA) is a medical marijuana dispensary, and 21 recreational cannabis store located in Fall River, MA. We genuinely believe in the life-changing benefits of cannabis and are committed to producing high-quality, 100% compliant products that exceeds the expectations of our patients and customers each and every time</p></div>","company":{"companyType":"Private/Established","name":"Vangst","logoUrl":"/logos/vangst-1731290886786334fb502ebdee566cc6.png"},"location":{"country":"United States","address":"Fall River, MA, USA","city":"Fall River","stateProvince":"MA"},"frontendLink":"/job-posting/vangst/customer-service-representative/5652861a0b8942a9c928c93f950af2ec","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"5652861a0b8942a9c928c93f950af2ec","postingUrl":"https://www.recruit.net/job/customer-service-representative-jobs/1E3E2C35C8D5C55B","salary":"$28k - $44k"},{"function":["Customer Service"],"postedOn":"19 hours ago","description":"<div><p></p><div><div><div><div><div><p>Reports to: Retail Store Manager</p><p>Summary of Position:</p><p>Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.</p><p>Front Desk/Reception Primary Duties and Responsibilites:</p><p>**Duties may vary depending on workload, staffing levels and direction from management**</p><ul><li>Responsible for greeting patients upon arrival and performing initial check in</li><li>Assists new patients with questions and required forms</li><li>Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms</li><li>Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms</li><li>Answers incoming phone calls and voice messages</li><li>Responsible for filing admin/patient paperwork and maintaining an organized file system</li><li>Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation</li><li>Reception may be asked to prep phone orders or an order for the next patient in the bud room</li><li>Upon product delivery, assist managers with Transportation Manifests and/or the counting of products</li><li>Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates</li><li>Updates white board which may include staff favorites or running specials</li><li>Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room</li><li>Cleans and sterilizes chop sticks, trimmers, scales and jars</li></ul><br /><p></p><p></p><p>Requirements</p><br /><p></p><ul><li>Must be licensed by the State of Colorado Medical Marijuana Enforcement Division</li><li>Must have friendly, out-going, positive attitude</li><li>Basic computer skills; Excel, Word, Scanning and Uploading documents</li><li>Organizational Skills</li><li>Outstanding Customer Service</li><li>Excellent Communication Skills</li><li>Budtender experience is a plus</li><li>Market Awareness</li></ul><br /><p></p><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits</p></div></div></div></div></div><p></p><br /><p>copy of your resume to <b>[email protected]</b></p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/234653d2128a097e7b4e433003b88dd5","title":"FRONT DESK / RECEPTION","category":"Medical & Healthcare","hash":"234653d2128a097e7b4e433003b88dd5","postingUrl":"https://www.indeed.com/job/front-desk-reception-d8ca86065f786297"},{"function":["Customer Service"],"postedOn":"9 days ago","description":"<div><div>Company Introduction:<br />A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.<br />Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.<br />While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:<p><br />The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p><br />To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><br />Skills:<ul><br /><li>Strong inter-personal and communication skills</li><br /><li>Strong attention to detail a must</li><br /><li>Organizational Skills</li><br /><li>Networking Savvy</li><br /><li>Understanding of what makes an event “successful”</li><br /><li>Creative flair for effective design and development of an event</li><br /><li>Dedication to Customer Service</li><br /><li>Motivation for Sales</li></ul><br />Benefits:<ul><br /><li>Health insurance</li><br /><li>Dental insurance</li><br /><li>Vision insurance</li><br /><li>Paid time off</li><br /><li>Flexible schedule</li></ul><br />Schedule:<ul><br /><li>Monday to Friday</li><br /><li>Weekends required</li><br /><li>Holidays required</li><br /><li>Day shift</li><br /><li>Night shift</li><br /><li>8 hour shift</li></ul><br />Requirements:<ul><br /><li>High School Diploma or equivalent</li><br /><li>Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</li><br /><li>Excellent customer service skills</li><br /><li>Knowledge and adherence to the policies, procedures and goals of the Lotus Way</li><br /><li>Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</li><br /><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><br /><li>Understanding of company products, services, and policies.</li><br /><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><br /><li>Ability to ask prying questions and diffuse tense situations.</li><br /><li>Strong time management and decision making skills.</li><br /><li>Adaptability and accountability.</li><br /><li>Fluency in multiple languages may be desired.</li></ul><br />Pay &amp; Compensation:<ul><br /><li>Hourly pay</li></ul><p><b><br />Additional Compensation:</b></p><ul><br /><li>Bonuses</li><br /><li>Store Discounts</li></ul><br />Customer Service Representative Job Duties:<ul><br /><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><br /><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><br /><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><br /><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><br /><li>Utilizing software, databases, scripts, and tools appropriately.</li><br /><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><br /><li>Making sales or recommendations for products or services that may better suit client needs.</li><br /><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><br /><li>Adhering to all company policies and procedures.</li><br /><li>Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</li><br /><li>Ability to handle fast paced environment while providing superior customer service.</li></ul></div></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/efdfe20bf9a497eabfde20c632f64062","title":"Call Center Representative","category":"Agriculture & Farming","hash":"efdfe20bf9a497eabfde20c632f64062","postingUrl":"https://www.indeed.com/job/call-center-representative-90c3c8e0bcc46b47"},{"function":["Customer Service"],"postedOn":"4 days ago","description":"<div><div><p>Durham Vape Shop in Durham, 3808 GUESS is looking for one customer service member to join our strong team. We are located on 4422 N Roxboro St Ste A. Our ideal candidate is a self-starter, ambitious, and reliable.</p><p>Responsibilities</p><ul>*Greet customers and make them feel at home *Answer any questions the customers may have *Assist Customers in preparing their orders *Clean work area as needed to maintain a tidy work environment *Respond to all complaints in a friendly and professional manner</ul><p></p><p><br />Qualifications</p><ul>*Friendly attitude even when dealing with disgruntled employees *Responsible and proven ability to maintain scheduling commitments *Ability to problem solve quickly concerns customers may have *Good communication skills with customers *Must have some CBD, HEMP, and VAPE knowledge *Bilingual is a plus but not necessary *Must have your own transportation *Must be 21</ul><p>We are looking forward to reading your application.</p><p>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</p><p>About DURHAM VAPE SHOP: Durham Vape Shop in Durham, NC is looking for an individual to join our 5 person strong team. We are located on 4422 N Roxboro Rd Ste A. Our ideal candidate is self-driven, punctual, and engaged. Learn more about us at www.durhamvapelounge.com.</p><p><br />By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply.<br /><br />Powered by Homebase. Free employee scheduling, time clock and hiring tools.</p></div></div>","company":{"name":"DURHAM VAPE SHOP"},"location":{"country":"United States","address":"Durham, NC 27704","city":"Durham","stateProvince":"NC"},"frontendLink":"/job-posting/durham-vape-shop/customer-service/67d116a1f8f2bb14c6d27593843a9c7f","title":"Customer Service","category":"Retail","hash":"67d116a1f8f2bb14c6d27593843a9c7f","postingUrl":"https://www.indeed.com/job/customer-service-88d57451771d16d1"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$52k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/woodbury-customer-service-representative-salary-SRCH_IL.0,8_IC1132467_KO9,40.htm"},{"salaryStart":"$34k","salaryEnd":"$56k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/minneapolis-mn"},{"salaryStart":"$24k","salaryEnd":"$53k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Minneapolis,MN"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"11 days ago","description":"<div><p>[Customer Service / Remote]</p><p>• Anywhere in U.</p><p>S. / $15-hr</p><p>• As a Patient Support Expert you'll: Provide assistance to patients applying for medical cannabis cards in 11 different states; Help customers navigate the online application video chat with a doctor and receive their medical card; Help customers (in a timely professional and friendly fashion) to place orders using the company's delivery marketplace; Collaborate on team projects and company wide efforts to advance the industry</p><p>Hiring Fast &gt;&gt;</p></div>","company":{"companyType":"Private/Growth","name":"Nugg Club","logoUrl":"/logos/nugg-011191c43cdb740ed55eb85c88529084.png"},"location":{"country":"United States","address":"Woodbury, MN, USA","city":"Woodbury","stateProvince":"MN"},"frontendLink":"/job-posting/nugg-club/customer-service-representative/a947b6dbc7733e928014e21107c6bd32","title":"Customer Service Representative","category":"Information Technology & Services","hash":"a947b6dbc7733e928014e21107c6bd32","postingUrl":"https://us.bebee.com/job/20211006-ace8d752516009ce5add0ae93d286080","salary":"$28k - $52k"},{"function":["Customer Service"],"postedOn":"10 days ago","description":"<div><div><p>We are looking for Rockstar Customer Service Representatives!</p><p>The Customer Service Team is currently working a hybrid schedule - 3 days in office, 2 days remote. We will eventually transition to 5 days back in the office.</p><p>Shift M-F 9am - 6pm (1 hour unpaid lunch)</p><p>Above average pay!</p><p>Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.</p><p>The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:</p><ul><li>Meeting the needs of internal and external customers with efficiency, team spirit and courtesy</li><li>Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.</li><li>Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available</li><li>Demonstrating a thorough understanding and effective performance of customer service policies and procedures</li><li>Processing a high volume of customer orders and change notices in an accurate and timely manner</li><li>Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties</li><li>Answering all incoming phone calls and routes the call accordingly</li><li>All other duties as assigned</li></ul><br /><p></p><p><b>Minimum Qualifications</b></p><ul><li>High school diploma or equivalent; Bachelor's Degree a plus</li><li>3-5+ years' experience with heavy data entry in customer service maintaining dedicated clients</li><li>Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook</li><li>Experience with ERP or CRM</li><li>Experience with help desk software (ZenDesk or other similar applications)</li><li>Organized and time management skills</li><li>High attention to quality of work</li><li>High workload volume experience</li><li>Impeccable follow up skills</li><li>Excellent verbal and written communication skills</li></ul></div></div>","company":{"companyType":"Private/Established","name":"Green Roads","logoUrl":"/logos/green-roads-eadfd3ae1f2bf87e65e0892706bd122b.jpeg"},"location":{"country":"United States","address":"Deerfield Beach, FL","city":"Deerfield Beach","stateProvince":"FL"},"frontendLink":"/job-posting/green-roads/customer-service-representative-cannabis-industry/c62a00396f63e67a2cc1e605564e58ed","title":"Customer Service Representative - Cannabis Industry","category":"Medical & Healthcare","hash":"c62a00396f63e67a2cc1e605564e58ed","postingUrl":"https://www.indeed.com/job/customer-service-representative-cannabis-industry-f0c085ad2574d879"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"19 hours ago","description":"<div><p>Overview:</p><p>The cashier is responsible for overseeing the daily operations of the gas station in a professional manner. Constant maintenance of the station, which includes customer service, cash register, stocking, and maintaining station organization.</p><p>Duties:</p><ul><li>Responsible for delivering superior customer service in a variety of departments</li></ul><ul><li>Resolves customer issues in a prompt and courteous manner.</li></ul><ul><li>Manage cash register</li></ul><ul><li>Assist to properly stock merchandise and fill shelves</li></ul><ul><li>Suggestive selling and handles special requests</li></ul><ul><li>Assist with tobacco and lottery sales</li></ul><p>Qualifications:</p><ul><li>1 year of cashier experience required</li></ul><ul><li>1 year of customer services experience or related</li></ul><ul><li>High School Diploma or equivalent.</li></ul><ul><li>Able to commute to and from work</li></ul><ul><li>Basic math and reading skills</li></ul><ul><li>Basic (PC) Computer Knowledge</li></ul><ul><li>Lift up to (20) pounds; Bend, sit and twist for long periods of time</li></ul><p><b>Pay: $12 per hour</b></p><p>Job Type: Full-time</p><p>Pay: Up to $12.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Night shift</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Bonus pay</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Cashiering: 1 year (Preferred)</li></ul><p>Work Location: One location</p></div>","company":{"name":"Cannabis Employment Professionals"},"location":{"country":"United States","address":"Allentown, PA 18104","city":"Allentown","stateProvince":"PA"},"frontendLink":"/job-posting/cannabis-employment-professionals/gas-station-attendant-cashier/1af3e0a75f60b6cc775c2372b7b31f37","title":"Gas Station Attendant/Cashier","category":"Retail","hash":"1af3e0a75f60b6cc775c2372b7b31f37","postingUrl":"https://www.indeed.com/job/gas-station-attendantcashier-52e481d94a5ec29d"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>ABOUT US</b><br />Harborside is a global leader in the cannabis movement and represents the cutting-edge of innovation in our industry. Our employees are valuable to us - we offer a highly competitive benefits package which includes medical, dental, vision, FSAs, commuter benefits, EAP and 401k. We’re currently seeking a compassionate and friendly customer service professional to join our team in SAN JOSE , CA.</p><p>CALL CENTER ASSOCIATE<br />With compassion, warmth and gentleness, our Call Center Associates assist our patients on inbound/outbound calls or through web orders. Assessing the needs of each customer, our team members provide appropriate product knowledge and exceptional service. Must accurately record all transactions for Delivery and Pick-up Sales.</p><p><b>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list is not intended to be all inclusive)</b></p><ul><li>Perform opening and closing duties.</li></ul><ul><li>Verify and register customer recommendations</li></ul><ul><li>Provide exceptional service and product knowledge</li></ul><ul><li>Place patient orders in computer system</li></ul><ul><li>Record transactions accurately</li></ul><ul><li>Address and resolve patient complaints using conflict resolution; escalate service issues in an expedient manner</li></ul><ul><li>Build patient loyalty through customer-centric, focused and positive interactions</li></ul><ul><li>Adhere to all legal standards of discussing medicine over the phone</li></ul><ul><li>Answer phones and respond to patient requests</li></ul><ul><li>Follow-up on customer inquiries not immediately resolved</li></ul><ul><li>Conduct customer satisfaction surveys for previous orders</li></ul><ul><li>Place follow up calls for newly registered customers who have not yet ordered</li></ul><ul><li>Follow up with customers to collect outstanding payments when necessary</li></ul><ul><li>Upload customer documents to Treez/ Baker/POS system</li></ul><ul><li>Track and record banned customers, referrals, etc.</li></ul><ul><li>Modify customer orders upon request and coordinate with inventory to ensure accuracy</li></ul><p>OTHER FUNCTIONS AND RESPONSIBILITIES:</p><ul><li>Recognize, document and alert the supervisor of trends in customer calls.</li></ul><ul><li>Maintain a positive, caring attitude, and treat customers/co-workers with respect and sensitivity.</li></ul><ul><li>Listen and respond to customer and coworker needs/requests appropriately and timely.</li></ul><ul><li>Maintain neatness, cleanliness and organization of the department and your workspace.</li></ul><ul><li>Maintain strict confidentiality with customer information.</li></ul><ul><li>Follow and integrate Harborside policies and procedures into all on-the-job interactions, tasks, and behaviors</li></ul><ul><li>Other duties and tasks as assigned by Supervisor</li></ul><ul><li>Understand, embrace and embody the mission of Harborside.</li></ul><p>PERFORMANCE REQUIREMENTS (Knowledge, Skills and Abilities):</p><ul><li>Outstanding customer service skills.</li></ul><ul><li>Knowledge of medical cannabis strains and applications, effects and routes of delivery.</li></ul><ul><li>Knowledgeable in MS Office (Word/Excel).</li></ul><ul><li>Excellent communication skills.</li></ul><ul><li>Excellent phone presence.</li></ul><ul><li>Basic computer operating skills and ability to learn software applications.</li></ul><ul><li>Basic math skills.</li></ul><p><b>GENERAL PERFORMANCE REQUIREMENTS: </b></p><ul><li>Provide excellent service.</li></ul><ul><li>Present a professional image in appearance, actions and words.</li></ul><ul><li>Demonstrate ownership, accountability, initiative and quality of work.</li></ul><ul><li>Build positive team relationships throughout your department and Harborside.</li></ul><ul><li>Work scheduled shifts.</li></ul><ul><li>Record all time worked accurately, promptly, and honestly.</li></ul><ul><li>Follow all safety policies.</li></ul><ul><li>Be a role model for the Harborside Experience.</li></ul><ul><li>Understand and practice Harborside values.</li></ul><ul><li>Demonstrate ethical behavior.</li></ul><p>WORK CONTEXT<br />PHYSICAL DEMANDS:</p><ul><li>Requires prolonged standing and some bending, stooping and stretching</li></ul><ul><li>Ability to operate a computer, POS system and other office equipment</li></ul><ul><li>Moving up to 20 pounds on occasion.</li></ul><p><b>WORKING CONDITIONS: </b></p><ul><li>Work will generally be performed inside a fast-paced medical cannabis dispensary.</li></ul><ul><li>Involves frequent phone and web contact with patients and staff.</li></ul><ul><li>Will require working varied hours/days, including nights, weekends, holidays, and/or events, on occasion.</li></ul><ul><li>May require working under an alternative workweek schedule agreement.</li></ul><p><b>EDUCATION/EXPERIENCE: </b></p><ul><li>Prior experience in administrative customer relations/customer service (1 year minimum).</li></ul><ul><li>HS diploma, GED or equivalent.</li></ul><ul><li>Experience working in the medical cannabis/health industry highly desirable.</li></ul><ul><li>Must be 21+ years old and pass a criminal background check per city regulations</li></ul><p><b>EEO STATEMENT</b><br />Harborside is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. EOE.</p><p>Location: 1365 N 10th St</p><p>USA</p><p>San Jose</p><p>CA</p><p>95112, San Jose, CA 95112</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Public/Established","name":"Harborside","logoUrl":"/logos/harborside-810c2a102b13d65f8d3f7765da5a966a.jpeg"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/harborside/call-center-associate/1ade3ab70c257a603f24cc555296792c","title":"Call Center Associate","category":"Retail","hash":"1ade3ab70c257a603f24cc555296792c","postingUrl":"https://www.indeed.com/job/call-center-associate-1eb1a8ce1c448088"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Klamath Falls, OR, USA","city":"Klamath Falls","stateProvince":"OR"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/63b600276ccf1975448bf35ae6ae82e4","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"63b600276ccf1975448bf35ae6ae82e4","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755828856"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Kirkland, WA, USA","city":"Kirkland","stateProvince":"WA"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/079e50905b705778401effe2ba7ccc1b","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"079e50905b705778401effe2ba7ccc1b","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755834197"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Fargo, ND, USA","city":"Fargo","stateProvince":"ND"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/9edb3887439b299e4c1393353905d196","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"9edb3887439b299e4c1393353905d196","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755837698"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Ventura, CA, USA","city":"Ventura","stateProvince":"CA"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/26f4a096fc8a1fce40857eb9f9db4fea","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"26f4a096fc8a1fce40857eb9f9db4fea","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755846032"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Milwaukee, WI, USA","city":"Milwaukee","stateProvince":"WI"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/42fc7758068cc9dbb8143be81931fce5","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"42fc7758068cc9dbb8143be81931fce5","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755831024"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Fountain Hills, AZ, USA","city":"Fountain Hills","stateProvince":"AZ"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/acc90bd3ef7ba487bbd0c826b59b5d87","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"acc90bd3ef7ba487bbd0c826b59b5d87","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755829516"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Gilbert, AZ, USA","city":"Gilbert","stateProvince":"AZ"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/2c0a2a511ddbbf5d1bf7a740183beea6","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"2c0a2a511ddbbf5d1bf7a740183beea6","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755825866"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Parkersburg, WV, USA","city":"Parkersburg","stateProvince":"WV"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/7cf6c431a481bac409bc5f742f516d6b","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"7cf6c431a481bac409bc5f742f516d6b","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755817005"},{"salaries":[{"salaryStart":"$25k","salaryEnd":"$undefined","currency":"US","source":"Glassdoor","position":"FT Night Cashier","type":"per year","url":"https://www.glassdoor.com/Salary/Lowe-s-Home-Improvement-FT-Night-Cashier-Detroit-Salaries-EJI_IE415.0,23_KO24,40_IL.41,48_IM236.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Waterford Twp, MI, USA","city":"Waterford Twp","stateProvince":"MI"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/b743c61ce214f394a145dd0d52308f7d","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"b743c61ce214f394a145dd0d52308f7d","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755835957","salary":"$25k - $undefined"},{"salaries":[{"salaryStart":"$25k","salaryEnd":"$undefined","currency":"US","source":"Glassdoor","position":"FT Night Cashier","type":"per year","url":"https://www.glassdoor.com/Salary/Lowe-s-Home-Improvement-FT-Night-Cashier-Detroit-Salaries-EJI_IE415.0,23_KO24,40_IL.41,48_IM236.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Flint, MI, USA","city":"Flint","stateProvince":"MI"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/10a41f4a20a45d764615ddc1e02fccd2","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"10a41f4a20a45d764615ddc1e02fccd2","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755836657","salary":"$25k - $undefined"},{"salaries":[{"salaryStart":"$25k","salaryEnd":"$undefined","currency":"US","source":"Glassdoor","position":"FT Night Cashier","type":"per year","url":"https://www.glassdoor.com/Salary/Lowe-s-Home-Improvement-FT-Night-Cashier-Detroit-Salaries-EJI_IE415.0,23_KO24,40_IL.41,48_IM236.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Midland, MI, USA","city":"Midland","stateProvince":"MI"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/a78120af16b290300472929f0248873f","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"a78120af16b290300472929f0248873f","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755841077","salary":"$25k - $undefined"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Mt Pleasant, SC, USA","city":"Mt Pleasant","stateProvince":"SC"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/2193d0eed6697f6fe03a92b7d47f324d","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"2193d0eed6697f6fe03a92b7d47f324d","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755816026"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Davenport, IA, USA","city":"Davenport","stateProvince":"IA"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/2b11bd101d9fd3fabc3081f0d7939258","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"2b11bd101d9fd3fabc3081f0d7939258","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755827739"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Jacksonville, FL, USA","city":"Jacksonville","stateProvince":"FL"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/c55cbec2d27277200e3c8fad7d8708e9","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"c55cbec2d27277200e3c8fad7d8708e9","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755812631"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Aiken, SC, USA","city":"Aiken","stateProvince":"SC"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/a0714734fc7aaf975cab6a38ebac0c5f","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"a0714734fc7aaf975cab6a38ebac0c5f","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755810925"}]