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Client Service Representative

MCR Labs Framingham, MA 01701
Apply Now Copy link

Job Summary

Client Service Representative will ensure all clients receive outstanding service and care. Samples will receive proper care by being compliant through the intake process.

Duties and Responsibilities

  • Coordinate with Transportation Agents to execute sample pickups from RMD’s.
  • Performs sample intake for RMD’s and walk-in clients.
  • Must be aware of testing and sample requirements when receiving samples.
  • Conduct sample intakes for walk-in clients and answer any questions they might have.
  • Ensuring that all client complaints or issues are resolved in a timely and professional manner.
  • Ensure proper labeling, storage of samples
  • See samples through the intake process
  • Being present and available to work events
  • Knowledge of State Regulations


  • Enthusiastic and general knowledge of cannabis and cannabis products
  • Organized
  • Attention to detail
  • Customer Service background
  • Must have strong interpersonal skills.
  • Ability to multi-task
  • Professional attitude


  • G – Suite: 1 year (Required)
  • Microsoft Office: 1 year (Required)
  • Customer Service background
  • High School Diploma or Equivalent
  • Must be at least 21 years of age
  • Must have valid MA driver’s license and clean driving record.
  • Must be able to pass background check.
  • Must be trained on all policies related to sample intakes, diversion, transportation.
  • Ability to work seven days a week, including going to various events outside of the laboratory.
  • Able to make sample pickups at various RMD’s if needed.


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Samples will receive proper care by being compliant through the intake process.</p><p><b>Duties and Responsibilities</b></p><ul><li>Coordinate with Transportation Agents to execute sample pickups from RMD’s.</li><li>Performs sample intake for RMD’s and walk-in clients.</li><li>Must be aware of testing and sample requirements when receiving samples.</li><li>Conduct sample intakes for walk-in clients and answer any questions they might have.</li><li>Ensuring that all client complaints or issues are resolved in a timely and professional manner.</li><li>Ensure proper labeling, storage of samples</li><li>See samples through the intake process</li><li>Being present and available to work events</li><li>Knowledge of State Regulations</li></ul><p><b>Qualification</b></p><ul><li>Enthusiastic and general knowledge of cannabis and cannabis products</li><li>Organized</li><li>Attention to detail</li><li>Customer Service background</li><li>Must have strong interpersonal skills.</li><li>Ability to multi-task</li><li>Professional attitude</li></ul><p><b>Requirements</b></p><ul><li>G – Suite: 1 year (Required)</li><li>Microsoft Office: 1 year (Required)</li><li>Customer Service background</li><li>High School Diploma or Equivalent</li><li>Must be at least 21 years of age</li><li>Must have valid MA driver’s license and clean driving record.</li><li>Must be able to pass background check.</li><li>Must be trained on all policies related to sample intakes, diversion, transportation.</li><li>Ability to work seven days a week, including going to various events outside of the laboratory.</li><li>Able to make sample pickups at various RMD’s if needed.<br /></li></ul><div><p></p></div><p></p><p>PRj2L1fUwp</p></div></div>","company":{"companyType":"Private/Growth","name":"MCR Labs","logoUrl":"/logos/mcr-labs-aed09bd7c5f16aa5e7ebc524f087c747.jpeg"},"location":{"country":"United States","address":"Framingham, MA 01701","city":"Framingham","stateProvince":"MA"},"frontendLink":"/job-posting/mcr-labs/client-service-representative/b6f8d5d01155e29f3c7808d1b33cdc84","title":"Client Service Representative","category":"Medical & Healthcare","hash":"b6f8d5d01155e29f3c7808d1b33cdc84","postingUrl":"https://www.indeed.com/job/client-service-representative-9fb64ea3b3790001"},{"salaries":[{"salaryStart":"$65k","salaryEnd":"$140k","currency":"US","source":"CareerBuilder","position":"Environmental Consultant, Applications","type":"per year","url":"https://www.careerbuilder.com/salary-environmental-consultant-in-la-jolla,ca"},{"salaryStart":"$15","salaryEnd":"$undefined","currency":"US","source":"Glassdoor","position":"Tech Consultant","type":"per hour","url":"https://www.glassdoor.com/Hourly-Pay/Target-Tech-Consultant-San-Diego-Hourly-Pay-EJI_IE194.0,6_KO7,22_IL.23,32_IM758.htm"},{"salaryStart":"$73k","salaryEnd":"$110k","currency":"US","source":"Economic Research Institute","position":"Marketing Consultant","type":"per year","url":"https://www.erieri.com/salary/job/marketing-consultant/united-states/california/buellton"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>The Role</p><p>RISE Patient Care Specialists engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Patient Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Patient Care Specialists are GTI’s secret to success—they connect each unique customer with just the right product and method of consumption for their needs. The Patient Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary’s doors. If you have a smile that can light up a room, as well as a bowl, we’re looking for you!</p><p><b>Responsibilities</b></p><p>• Assist patients in a customer-facing, intimate retail environment</p><p>• Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient’s specific needs</p><p>• Ensure sales floor is properly stocked and presence of the store is well maintained</p><p>• Own responsibility for remaining up-to-date with product knowledge</p><p>• Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction</p><p><b>• Complete duties assigned during scheduled shift including:</b></p><p>• Correct cash handling and discount application</p><p>• Verification of proper paperwork, documentation and ID for patients</p><p>• Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system</p><p>• Maintenance of hard copy files (when required)</p><p>• Assist in verifying order deliveries for accuracy</p><p>• Security measures and safety compliance</p><p>• Maintain visitor log</p><p>• Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints</p><p>• Promote a work environment that is positive, communicative, patient-oriented, and compliant</p><p><b>Qualifications</b></p><p>• 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience</p><p>• High school diploma, or equivalent</p><p>• Consistent demonstration of excellent customer service skills</p><p>• Previous experience with POS systems</p><p>• Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge a HUGE plus!</p><p>• Ability to listen well and effectively communicate, both verbally and in writing, with various audiences</p><p>• Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email</p><p>• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures</p><p>Additional Requirements</p><p>• Must be 21 years or older</p><p>• Must pass any and all required background checks.</p><p>• Possess valid driver’s license or state ID.</p><p>• Must be and remain compliant with all legal or company regulations for working in the industry.</p><p>Working Conditions</p><p>• While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions</p><p>• PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching</p><p>• Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks</p></div>","company":{"website":"gtigrows.com","companyType":"Public/Established","name":"Green Thumb Industries (GTI)","logoUrl":"/logos/green-thumb-industries-gti-251a0a04f4d3572804c1830639474e95.png"},"location":{"country":"United States","address":"Pasadena, CA, USA","city":"Pasadena","stateProvince":"CA"},"frontendLink":"/job-posting/green-thumb-industries-gti/guest-consultant/daba5734d516b00a04cc096db31d7f6a","title":"Guest Consultant","category":"Manufacturing","hash":"daba5734d516b00a04cc096db31d7f6a","postingUrl":"https://www.linkedin.com/jobs/view/guest-consultant-at-green-thumb-industries-gti-2697593806","salary":"$65k - $140k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>MUST BE 21 to apply</p><p><b>About us:</b></p><p>AMV Holdings, LLC is part of the vapor and e-cigarette industry. Our company manages over 100 retail locations across the United States. Our brands include KURE, Madvapes, Alohma, and MAXX Electronic Cigarettes. We are committed to providing customer service excellence and strive to be among the best in the industry.</p><p><b>Job Description:</b></p><p>AMV Holdings, LLC is seeking a Retail Sales Associate to become an integral part of our team! You will be responsible for making recommendations, selling products, and providing product knowledge to our guests.</p><p><b>Responsibilities:</b></p><p>• Welcome and identify customer needs</p><p>• Explain products and services to customers</p><p>• Monitor inventory to ensure the product is in stock</p><p>• Operate POS system and cash drawer in order to process transactions; handle money, prepare deposits, and count drawer down each day</p><p>• Investigate and resolve customer complaints</p><p>• Perform daily cleaning to ensure the store remains appealing and welcoming</p><p><b>Qualifications:</b></p><p>• Previous experience in sales, customer service, or other related fields</p><p>• Ability to thrive in a fast-paced environment</p><p>• Ability to build rapport with customers</p><p>• Excellent written and verbal communication skills</p><p>• Strong negotiation skills</p><p>• Knowledge of basic cash handling procedures</p><p>• Basic Math Skills</p><p>Job Types: Full-time, Part-time</p><p>Pay: $10.00 - $10.50 per hour</p><p><b>Supplemental Pay:</b></p><p>• Commission pay</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Experience:</b></p><p>• Customer Service: 1 year (Preferred)</p><p>• vaping: 1 year (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p><p>Work Location: One location</p></div>","company":{"website":"alohma.com","name":"AMV Holdings, LLC"},"location":{"country":"United States","address":"Columbia, SC, USA","city":"Columbia","stateProvince":"SC"},"frontendLink":"/job-posting/amv-holdings-llc/kure-cbd-vape-guest-consultant/4d28bacebd7d8ccf7e1b1d48c6a2a645","title":"KURE CBD + Vape Guest Consultant","category":"Retail","hash":"4d28bacebd7d8ccf7e1b1d48c6a2a645","postingUrl":"https://www.salary.com/job/amv-holdings-llc/kure-cbd-vape-guest-consultant/09b2808b-fdbc-4bdd-b785-6daaea476e91"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>ArmorTech Security is seeking qualified and licensed Security officers for a state legal dispensary located in Vista, CA.You must have a friendly/ professional demeanor, exquisite hygiene, and demonstrate the ability to work well either individually or within a team environment for hire.90-day probation period prior to becoming an official member of our team.</p><p>This position requires an availability to work between either 9:00am to 5:00pm and 5:00pm to 10:00pm.</p><p>Please do not apply if you are unable work either shift.</p><p>Duties Include:*Patrolling facility grounds while maintaining a heightened state of awareness; ensuring entry points (both foot and vehicle) are secured and free from any security risks.</p><p>• Assist clients, staff, and guests as needed.</p><p>• Provide traffic control as needed.</p><p>• Prepare electronic time card reports.</p><p>• Gather, Analyze, Interpret and Disseminate information from various sources.</p><p>This position requires an availability to work between either 9:00am to 5:00pm and 5:00pm to 10:00pm.</p><p>Please do not apply if you are unable work either shift.</p><p>To be considered, you must meet these minimum qualifications:*Be at least 21 years of age or older.</p><p>• Be capable of wearing a face covering for the entire length of a shift (with the exception of lunch and rest breaks).</p><p>• Have a valid guard license with the Bureau of Security and Investigations (BSIS.CA.GOV).</p><p>• Must have your own vehicle or a means of transportation that will not negatively interfere with arriving at the site on-time.</p><p>Vehicle must be in good condition.</p><p>Job Type: Part-timePay: $18.00 per hourBenefits:Employee assistance programEmployee discountProfessional development assistanceSchedule:Day shiftHolidaysNight shiftOn callWeekend availabilitySupplemental Pay:TipsEducation:High school or equivalent (Preferred)Experience:Customer service: 1 year (Preferred)Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"ArmorTech Security","logoUrl":"/logos/armortech-security-27298393cdbd4ad49fd423baeaa6d01a.jpeg"},"location":{"country":"United States","address":"Vista, CA, USA","city":"Vista","stateProvince":"CA"},"frontendLink":"/job-posting/armortech-security/part-time-unarmed-guest-services-officer-cannabis-facility-1800/4f19007700b611590c4864b6d7cc419f","title":"Part Time Unarmed Guest Services Officer | Cannabis Facility $18.00","category":"Professional, Scientific, and Technical Services","hash":"4f19007700b611590c4864b6d7cc419f","postingUrl":"https://jobsnearme.ai/jobs/part-time-unarmed-guest-services-officer-cannabis-facility-18-00_5e2fd763968bc6f8_0_0"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><b>Company Introduction:</b></p><p>A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.</p><p>Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.</p><p><b>While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:</b></p><p>The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><p><b>Skills:</b></p><p>• Strong inter-personal and communication skills</p><p>• Strong attention to detail a must</p><p>• Organizational Skills</p><p>• Networking Savvy</p><p>• Understanding of what makes an event “successful”</p><p>• Creative flair for effective design and development of an event</p><p>• Dedication to Customer Service</p><p>• Motivation for Sales</p><p><b>Benefits:</b></p><p>• Health insurance</p><p>• Dental insurance</p><p>• Vision insurance</p><p>• Paid time off</p><p>• Flexible schedule</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p>• Weekends required</p><p>• Holidays required</p><p>• Day shift</p><p>• Night shift</p><p>• 8 hour shift</p><p><b>Requirements:</b></p><p>• High School Diploma or equivalent</p><p>• Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</p><p>• Excellent customer service skills</p><p>• Knowledge and adherence to the policies, procedures and goals of the Lotus Way</p><p>• Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</p><p>• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</p><p>• Understanding of company products, services, and policies.</p><p>• Proficiency with computers, especially with CRM software, and strong typing skills.</p><p>• Ability to ask prying questions and diffuse tense situations.</p><p>• Strong time management and decision making skills.</p><p>• Adaptability and accountability.</p><p>• Fluency in multiple languages may be desired.</p><p><b>Pay &amp; Compensation:</b></p><p>• Hourly pay</p><p><b>Additional Compensation:</b></p><p>• Bonuses</p><p>• Store Discounts</p><p><b>Customer Service Representative Job Duties:</b></p><p>• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</p><p>• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</p><p>• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</p><p>• Building lasting relationships with clients and other call center team members based on trust and reliability.</p><p>• Utilizing software, databases, scripts, and tools appropriately.</p><p>• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</p><p>• Making sales or recommendations for products or services that may better suit client needs.</p><p>• Taking part in training and other learning opportunities to expand knowledge of company and position.</p><p>• Adhering to all company policies and procedures.</p><p>• Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</p><p>• Ability to handle fast paced environment while providing superior customer service</p></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/5b0d3ed161f2479c5e13e67182a6b120","title":"Call Center Representative","category":"Agriculture & Farming","hash":"5b0d3ed161f2479c5e13e67182a6b120","postingUrl":"https://tarta.ai/j/iFkhdHwBPV406l6XBT9J-call-center-representative-at-purple-lotus-nwhs-co-inc"},{"function":["Customer Service"],"postedOn":"18 hours ago","description":"<div><p></p><div><div><div><div><div><p>Reports to: Retail Store Manager</p><p>Summary of Position:</p><p>Th primary function of Reception is to aid in the customer experience by greeting patients in a timely and welcoming manner.</p><p>Front Desk/Reception Primary Duties and Responsibilites:</p><p>**Duties may vary depending on workload, staffing levels and direction from management**</p><ul><li>Responsible for greeting patients upon arrival and performing initial check in</li><li>Assists new patients with questions and required forms</li><li>Provides existing patients with doctor's referrals and notary assistance for change of caregiver forms</li><li>Updates patient information in MJF; data entry, scanning, mailing and faxing CDPHE/MMED forms</li><li>Answers incoming phone calls and voice messages</li><li>Responsible for filing admin/patient paperwork and maintaining an organized file system</li><li>Assists Manager and Budtenders with various tasks upon request which may include product labeling, bud bar display upkeep and pre-roll creation</li><li>Reception may be asked to prep phone orders or an order for the next patient in the bud room</li><li>Upon product delivery, assist managers with Transportation Manifests and/or the counting of products</li><li>Responsible for checking personal in-box for tasks as well as Memo Board for new staff updates</li><li>Updates white board which may include staff favorites or running specials</li><li>Responsible for the daily upkeep of the office, waiting room, employee lounge, bud room and storage room</li><li>Cleans and sterilizes chop sticks, trimmers, scales and jars</li></ul><br /><p></p><p></p><p>Requirements</p><br /><p></p><ul><li>Must be licensed by the State of Colorado Medical Marijuana Enforcement Division</li><li>Must have friendly, out-going, positive attitude</li><li>Basic computer skills; Excel, Word, Scanning and Uploading documents</li><li>Organizational Skills</li><li>Outstanding Customer Service</li><li>Excellent Communication Skills</li><li>Budtender experience is a plus</li><li>Market Awareness</li></ul><br /><p></p><p>GMC is an equal opportunity employer and offers a competitive salary with health insurance benefits</p></div></div></div></div></div><p></p><br /><p>copy of your resume to <b>[email protected]</b></p></div>","company":{"companyType":"Public/Growth","name":"Green Man Cannabis","logoUrl":"/logos/green-man-cannabis-395cb74374d9df2f45a162aab51a3c96.jpeg"},"location":{"country":"United States","address":"Denver, CO 80204","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/green-man-cannabis/front-desk-reception/234653d2128a097e7b4e433003b88dd5","title":"FRONT DESK / RECEPTION","category":"Medical & Healthcare","hash":"234653d2128a097e7b4e433003b88dd5","postingUrl":"https://www.indeed.com/job/front-desk-reception-d8ca86065f786297"},{"function":["Customer Service"],"postedOn":"9 days ago","description":"<div><div>Company Introduction:<br />A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.<br />Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.<br />While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:<p><br />The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p><br />To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><br />Skills:<ul><br /><li>Strong inter-personal and communication skills</li><br /><li>Strong attention to detail a must</li><br /><li>Organizational Skills</li><br /><li>Networking Savvy</li><br /><li>Understanding of what makes an event “successful”</li><br /><li>Creative flair for effective design and development of an event</li><br /><li>Dedication to Customer Service</li><br /><li>Motivation for Sales</li></ul><br />Benefits:<ul><br /><li>Health insurance</li><br /><li>Dental insurance</li><br /><li>Vision insurance</li><br /><li>Paid time off</li><br /><li>Flexible schedule</li></ul><br />Schedule:<ul><br /><li>Monday to Friday</li><br /><li>Weekends required</li><br /><li>Holidays required</li><br /><li>Day shift</li><br /><li>Night shift</li><br /><li>8 hour shift</li></ul><br />Requirements:<ul><br /><li>High School Diploma or equivalent</li><br /><li>Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</li><br /><li>Excellent customer service skills</li><br /><li>Knowledge and adherence to the policies, procedures and goals of the Lotus Way</li><br /><li>Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</li><br /><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><br /><li>Understanding of company products, services, and policies.</li><br /><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><br /><li>Ability to ask prying questions and diffuse tense situations.</li><br /><li>Strong time management and decision making skills.</li><br /><li>Adaptability and accountability.</li><br /><li>Fluency in multiple languages may be desired.</li></ul><br />Pay &amp; Compensation:<ul><br /><li>Hourly pay</li></ul><p><b><br />Additional Compensation:</b></p><ul><br /><li>Bonuses</li><br /><li>Store Discounts</li></ul><br />Customer Service Representative Job Duties:<ul><br /><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><br /><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><br /><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><br /><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><br /><li>Utilizing software, databases, scripts, and tools appropriately.</li><br /><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><br /><li>Making sales or recommendations for products or services that may better suit client needs.</li><br /><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><br /><li>Adhering to all company policies and procedures.</li><br /><li>Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</li><br /><li>Ability to handle fast paced environment while providing superior customer service.</li></ul></div></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/efdfe20bf9a497eabfde20c632f64062","title":"Call Center Representative","category":"Agriculture & Farming","hash":"efdfe20bf9a497eabfde20c632f64062","postingUrl":"https://www.indeed.com/job/call-center-representative-90c3c8e0bcc46b47"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>ABOUT US</b><br />Harborside is a global leader in the cannabis movement and represents the cutting-edge of innovation in our industry. Our employees are valuable to us - we offer a highly competitive benefits package which includes medical, dental, vision, FSAs, commuter benefits, EAP and 401k. We’re currently seeking a compassionate and friendly customer service professional to join our team in SAN JOSE , CA.</p><p>CALL CENTER ASSOCIATE<br />With compassion, warmth and gentleness, our Call Center Associates assist our patients on inbound/outbound calls or through web orders. Assessing the needs of each customer, our team members provide appropriate product knowledge and exceptional service. Must accurately record all transactions for Delivery and Pick-up Sales.</p><p><b>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list is not intended to be all inclusive)</b></p><ul><li>Perform opening and closing duties.</li></ul><ul><li>Verify and register customer recommendations</li></ul><ul><li>Provide exceptional service and product knowledge</li></ul><ul><li>Place patient orders in computer system</li></ul><ul><li>Record transactions accurately</li></ul><ul><li>Address and resolve patient complaints using conflict resolution; escalate service issues in an expedient manner</li></ul><ul><li>Build patient loyalty through customer-centric, focused and positive interactions</li></ul><ul><li>Adhere to all legal standards of discussing medicine over the phone</li></ul><ul><li>Answer phones and respond to patient requests</li></ul><ul><li>Follow-up on customer inquiries not immediately resolved</li></ul><ul><li>Conduct customer satisfaction surveys for previous orders</li></ul><ul><li>Place follow up calls for newly registered customers who have not yet ordered</li></ul><ul><li>Follow up with customers to collect outstanding payments when necessary</li></ul><ul><li>Upload customer documents to Treez/ Baker/POS system</li></ul><ul><li>Track and record banned customers, referrals, etc.</li></ul><ul><li>Modify customer orders upon request and coordinate with inventory to ensure accuracy</li></ul><p>OTHER FUNCTIONS AND RESPONSIBILITIES:</p><ul><li>Recognize, document and alert the supervisor of trends in customer calls.</li></ul><ul><li>Maintain a positive, caring attitude, and treat customers/co-workers with respect and sensitivity.</li></ul><ul><li>Listen and respond to customer and coworker needs/requests appropriately and timely.</li></ul><ul><li>Maintain neatness, cleanliness and organization of the department and your workspace.</li></ul><ul><li>Maintain strict confidentiality with customer information.</li></ul><ul><li>Follow and integrate Harborside policies and procedures into all on-the-job interactions, tasks, and behaviors</li></ul><ul><li>Other duties and tasks as assigned by Supervisor</li></ul><ul><li>Understand, embrace and embody the mission of Harborside.</li></ul><p>PERFORMANCE REQUIREMENTS (Knowledge, Skills and Abilities):</p><ul><li>Outstanding customer service skills.</li></ul><ul><li>Knowledge of medical cannabis strains and applications, effects and routes of delivery.</li></ul><ul><li>Knowledgeable in MS Office (Word/Excel).</li></ul><ul><li>Excellent communication skills.</li></ul><ul><li>Excellent phone presence.</li></ul><ul><li>Basic computer operating skills and ability to learn software applications.</li></ul><ul><li>Basic math skills.</li></ul><p><b>GENERAL PERFORMANCE REQUIREMENTS: </b></p><ul><li>Provide excellent service.</li></ul><ul><li>Present a professional image in appearance, actions and words.</li></ul><ul><li>Demonstrate ownership, accountability, initiative and quality of work.</li></ul><ul><li>Build positive team relationships throughout your department and Harborside.</li></ul><ul><li>Work scheduled shifts.</li></ul><ul><li>Record all time worked accurately, promptly, and honestly.</li></ul><ul><li>Follow all safety policies.</li></ul><ul><li>Be a role model for the Harborside Experience.</li></ul><ul><li>Understand and practice Harborside values.</li></ul><ul><li>Demonstrate ethical behavior.</li></ul><p>WORK CONTEXT<br />PHYSICAL DEMANDS:</p><ul><li>Requires prolonged standing and some bending, stooping and stretching</li></ul><ul><li>Ability to operate a computer, POS system and other office equipment</li></ul><ul><li>Moving up to 20 pounds on occasion.</li></ul><p><b>WORKING CONDITIONS: </b></p><ul><li>Work will generally be performed inside a fast-paced medical cannabis dispensary.</li></ul><ul><li>Involves frequent phone and web contact with patients and staff.</li></ul><ul><li>Will require working varied hours/days, including nights, weekends, holidays, and/or events, on occasion.</li></ul><ul><li>May require working under an alternative workweek schedule agreement.</li></ul><p><b>EDUCATION/EXPERIENCE: </b></p><ul><li>Prior experience in administrative customer relations/customer service (1 year minimum).</li></ul><ul><li>HS diploma, GED or equivalent.</li></ul><ul><li>Experience working in the medical cannabis/health industry highly desirable.</li></ul><ul><li>Must be 21+ years old and pass a criminal background check per city regulations</li></ul><p><b>EEO STATEMENT</b><br />Harborside is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. EOE.</p><p>Location: 1365 N 10th St</p><p>USA</p><p>San Jose</p><p>CA</p><p>95112, San Jose, CA 95112</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Public/Established","name":"Harborside","logoUrl":"/logos/harborside-810c2a102b13d65f8d3f7765da5a966a.jpeg"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/harborside/call-center-associate/1ade3ab70c257a603f24cc555296792c","title":"Call Center Associate","category":"Retail","hash":"1ade3ab70c257a603f24cc555296792c","postingUrl":"https://www.indeed.com/job/call-center-associate-1eb1a8ce1c448088"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"18 hours ago","description":"<div><p><i>Customer Service Representative (CSR) - Verdes Albuquerque, NM Retail Location</i></p><p><b>*A Cover Letter and Resume are </b><b>Required </b><b>to apply*</b></p><p><b>Job Summary: </b></p><p>A customer service representative supports clients by providing helpful information, answering questions, and responding to complaints. They’re the front line of support and help to ensure that clients are satisfied and receive the knowledge and understanding of the products and services Verdes offers. Being a successful customer representative requires appropriately responding to clients in a manner that resolves their concerns while providing them an excellent experience.</p><p><b>Responsibilities/Essential Functions: </b></p><ul><li>Team player with strong communication and organizational skills</li><li>Provide outstanding customer service by greeting and interacting with each client in a cheerful and friendly matter</li><li>Identify and assess clients’ needs to make proper product recommendations</li><li>Remain in line with our family friendly policy, provide only valid and reliable information, resonate professionalism, and provide client support</li><li>Stay up to date with product knowledge, NM Cannabis Patient Laws and medicinal information updates to pass the information to clients</li><li>Maintain proper inventory stock on the sales floor and backstock, as needed</li><li>Responsible for the accuracy of sales transactions, client records, inventory control and cash drawer counts</li><li>Regular/reliable attendance is required</li><li>Keeping best interest of the company and co-workers in forefront of mind</li><li>Other duties as assigned</li></ul><p><b>Required Skills and Qualifications: </b></p><ul><li>Experience in cash handling and inventory management</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be dependable, reliable, and motivated</li></ul><p><b>Preferred Qualifications: </b></p><ul><li>Experience in handling cash with attention to detail and accuracy</li><li>Experience in inventory management and controls</li><li>Ability to multi-task and quickly prioritize tasks</li><li>Exceptional internal and external customer service and employee relations skills</li><li>Must be dependable, reliable and motivated</li><li>Organization, time management, data entry and math skills</li></ul><p><b>General Housekeeping: </b></p><ul><li>Sweep, clean and maintain facility, including breakroom and bathroom</li><li>Clean windows and front door glass</li><li>Maintain a clean sales floor by dusting and sanitizing the work areas</li></ul><p><b>Computer </b><b>Preferred Qualifications: </b></p><ul><li>Leaf Logix for sales transactions, patient records/lookup information, returns/exchanges</li><li>Internet to access sharepoint.com to make daily menus, bigcommerce.com to access online orders</li><li>Other websites to lookup information about cannabis or the NMMCP program.</li></ul><p><b>Physical and Emotional Requirements: </b></p><ul><li>Must be able to stand for long periods of time, 8 – 10 hours multiple days in a row</li><li>Must be able to lift at least 50 lbs.</li><li>Ability to work in a confined area</li><li>Must be able to bend/stoop/climb/reach</li><li>Must be able to present complex information to groups of people</li><li>Must be able to be physically present in the dispensary locations and administrative office</li><li>Ability to handle high stress situations, ambiguity and changing priorities</li><li>Must be able to tolerate a reasonable amount of work stress</li></ul><p><b>Compensation/Hours: </b></p><p>Compensation -DOE; 40 hours/wk., Required Mon – Sat, some Sundays and Holidays, 8:00am to 8:00pm</p><p><i>It is the policy of The Verdes Foundation to provide equal employment (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Verdes Foundation, will provide reasonable accommodations for qualified individuals with disabilities.</i></p><p><i>This document does not create an employment contract, implied or otherwise, other than an ‘at will’ relationship.</i></p><p>Job Type: Full-time</p><p>Pay: From $15.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Weekend availability</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Public/Established","name":"Verdes Foundation"},"location":{"country":"United States","address":"Albuquerque, NM 87109","city":"Albuquerque","stateProvince":"NM"},"frontendLink":"/job-posting/verdes-foundation/customer-service-representative/5d4fe33b21b70b94522771463b5e9cd3","title":"Customer Service Representative","category":"Medical & Healthcare","hash":"5d4fe33b21b70b94522771463b5e9cd3","postingUrl":"https://www.indeed.com/job/customer-service-representative-9a96bc576a65d6d1"},{"salaries":[{"salaryStart":"$20k","salaryEnd":"$39k","currency":"US","source":"ZipRecruiter","position":"Front Desk Receptionist","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Front-Desk-Receptionist-Salary-in-Farmington-Hills,MI"},{"salaryStart":"$24k","salaryEnd":"$36k","currency":"US","source":"Glassdoor","position":"Front Desk Receptionist","type":"per year","url":"https://www.glassdoor.com/Salaries/farmington-hills-front-desk-receptionist-salary-SRCH_IL.0,16_IC1159753_KO17,40.htm"},{"salaryStart":"$28k","salaryEnd":"$39k","currency":"US","source":"Economic Research Institute","position":"Receptionist Front Desk","type":"per year","url":"https://www.erieri.com/salary/job/receptionist-front-desk/united-states/michigan/big-rapids"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"7 days ago","description":"<div><p><b>Job Description</b></p><p>Cannabis Attorneys of Michigan is hiring a fulltime receptionist for its Main Office located in Genoa Township, Michigan. This is an in-person position requiring superior phone and organizational skills.</p><p>Candidates must be professional in demeanor and appearance, responsible, punctual, reliable and efficient. The hours for this position are 8:00 am - 4:00 pm Monday - Friday, with 30 - 60 minutes for lunch. Experience as a receptionist is greatly preferred.</p><p>Experience working for a law firm is preferred but not required. This will be a salaried position with full benefits. Reliable transportation needed.</p><p>Company Description Established and rapidly growing full service business law firm serving all of Michigan's licensed cannabis industry. Visit our website at www.cannabisattorneysofmichigan.com.</p></div>","company":{"name":"Cannabis Attorneys Of Michigan"},"location":{"country":"United States","address":"Howell, MI, USA","city":"Howell","stateProvince":"MI"},"frontendLink":"/job-posting/cannabis-attorneys-of-michigan/receptionist-front-desk/fb7ffc1702cd2d58e7aea2aae697a555","title":"Receptionist/Front Desk","category":"Professional, Scientific, and Technical Services","hash":"fb7ffc1702cd2d58e7aea2aae697a555","postingUrl":"https://www.jobappcentral.com/job-in-Howell-Michigan-USA/RECEPTIONIST-FRONT-DESK-a58f7608a4a94d0189/","salary":"$20k - $39k"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>Farmhouse Artisan Market is a luxury cannabis delivery service dedicated to connecting savvy consumers and connoisseurs to the highest quality, most sustainable, and healthiest products the industry has to offer. Farmhouse is a resource for those beginning to explore how cannabis can be added to a healthy, natural lifestyle as well as those who are knowledgeable and looking for the best craft cannabis goods. Whatever you are looking for, Farmhouse will deliver a bespoke cannabis experience.</p><p>We are a local, family owned and operated company founded on supporting the small and heritage farmers and makers in order to help preserve a culture that puts quality, the environment and consumer safety before anything else. We encourage buying locally and knowing your farmer and we understand the important roll aesthetics plays in enjoying the day to day. If these values resonate with you and you feel you are a customer service master, we’d love to meet you!</p><p><i>*Must be 21 or older </i></p><p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls, texts, chats and emails</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Create efficient routes with accurate delivery times for drivers, while making sure drivers have similar numbers of orders assigned to them throughout the day</li><li>Communicate changes to delivery routes with drivers</li><li>Document all returned orders</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Must be highly computer literate (we are Mac + iOS based) and able to type quickly</li><li>Must have basic knowledge of cannabis products and be interested in learning more (cannabis industry experience a plus)</li></ul><p>This is a fast paced position that requires attention to detail and the ability to remain self-directed during downtime. We are looking for an upbeat team member who is ready to take on the north bay!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $19.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Anyone entering the office must wear a mask. We provide disinfectants for surfaces, hand sanitizer, and sinks with soap and water for frequent handwashing. There is plenty of space, and people are able to stay 6 ft apart.</p><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Farmhouse Artisan Market"},"location":{"country":"United States","address":"Petaluma, CA 94954","city":"Petaluma","stateProvince":"CA"},"frontendLink":"/job-posting/farmhouse-artisan-market/dispatcher-customer-service-representative/4e0e11e47166957336fb351ee239e613","title":"Dispatcher/Customer Service Representative","category":"Retail","hash":"4e0e11e47166957336fb351ee239e613","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-representative-b8917cedd5ec8912"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>The Cannabis Delivery Dispatcher will be responsible for ensuring each customer receives an outstanding customer service experience from the beginning to end of the process.<br />This person must give every customer a positive and friendly experience over the phone. Providing assistance to all who need help facilitating the online ordering process along with making sure to do so with the highest level of customer service. We are looking for a self-motivated, hard-working individual who performs at an exceptional level during high-pressure situations. Extremely precise and clear communication is a pivotal part of this role. While understanding and embracing the mission of greenRush, affiliate organization(s), and their role in the industry.</p><p>Responsibilities<br />Set-up and Process customers orders using POS and Routing applications<br />Provide support for drivers who need assistance out on their delivery routes.<br />Log operational and tech issues.<br />Package orders accurately and efficiently.<br />Provide exceptional customer service by phone, text, email, and website.<br />Develop and maintain rapport with our customers, partners, and staff.<br />Ensure customers' concerns and/or questions are solved and answered promptly and efficiently, and communicate customer requests and/or problems to a manager when needed.<br />Maintain a positive work environment conducive to trust and respect.<br />Maintain the strictest confidentiality in compliance with HIPPA guidelines.<br />Qualifications<br />Personal knowledge in various cannabis products. Preferred not required.<br />Paid Holidays<br />Strong driver tracking technical knowledge, including an array of tech stacks, used to execute deliveries<br />The ability to make rapid decisions in a high-pressure environment.<br />Excellent communication, social, and organization skills.<br />Incredible ability to multi-task.<br />A can-do, optimist attitude<br />Ability to adhere to the highest customer service standards at all times.<br />Ability to communicate clearly, honestly, and effectively with customers and staff in all situations.<br />Strong problem solving, customer service, and interpersonal skills.<br />Ability to maintain high standards in a fast-paced, constantly evolving environment.<br />Must possess a high degree of personal ownership and accountability.<br />Must have a high level of organization.<br />Must possess a valid state ID</p><p>Job Types: Full-time, Part-time</p><p>Pay: $19.00 per hour</p><p>Job Types: Full-time, Contract</p><p>Pay: From $19.00 per hour</p><p>COVID-19 considerations:<br />Wear a mask</p><p>Job Type: Full-time</p><p>Pay: $19.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid time off</li><li>Referral program</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Overtime</li></ul><p>COVID-19 considerations:<br />Yes, Masks are required, and sanitizing stations are in the office.</p><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Dispatching: 1 year (Preferred)</li><li>Customer Service: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Indika MCC"},"location":{"country":"United States","address":"Oakland, CA 94621","city":"Oakland","stateProvince":"CA"},"frontendLink":"/job-posting/indika-mcc/dispatcher-customer-service/df01edd3e9a7433ccf1492471fba74f6","title":"Dispatcher/Customer Service","category":"Retail","hash":"df01edd3e9a7433ccf1492471fba74f6","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-17522306f299bbdc"},{"employmentType":"Full-time","function":["Retail","Customer Service"],"postedOn":"5 days ago","description":"<div><p>At Miracle Leaf Health Centers we are looking to hire driven and passionate individuals within the vast developing CBD industry. There is an opportunity for individuals interested in growth within a company and are HIGHLY ENCOURAGED TO APPLY!</p><p><b>Responsibilities:</b></p><p>Welcome customers and offer EXCEPTIONAL customer service</p><p>Provide knowledge and help EDUCATE clients of the holistic benefits of CBD and our Medical Marijuana Services</p><p>Advise and assist customers about in-stock CBD products and of any promotions, membership plans, and or updates to our Medical Marijuana Services</p><p>Process payments</p><p>Cleaning, stocking, etc.</p><p>Job Requirements</p><p>Must be 21 years of age or older</p><p>Basic knowledge of CBD/ Medical Marijuana Cannabis</p><p>Team-Player</p><p>Open availability</p><p><b>Experience:</b></p><p>Retail sales/Customer service(any industry): Minimum 1 year</p><p>CBD/Cannabis industry: 1 year (Preferred)</p><p>COVID-19 precautions</p><p>Social distancing guidelines in place</p><p>Virtual meetings</p><p>Sanitizing, disinfecting, or cleaning procedures in place</p></div>","company":{"website":"miracleleaffl.com","name":"Miracle Leaf Health Centers Corp."},"location":{"country":"United States","address":"Miami, FL, USA","city":"Miami","stateProvince":"FL"},"frontendLink":"/job-posting/miracle-leaf-health-centers-corp/cbd-store-front-desk/ab85ca25579ec56d264eccca22a18726","title":"CBD Store Front Desk","category":"Medical & Healthcare","hash":"ab85ca25579ec56d264eccca22a18726","postingUrl":"https://tarta.ai/j/DFqrdHwBPV406l6XAncA-cbd-store-front-desk-in-miami-fl-at-miracle-leaf-health-centers-corp"},{"salaries":[{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/la"},{"salaryStart":"$21k","salaryEnd":"$48k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary--in-Louisiana"},{"salaryStart":"$23k","salaryEnd":"$42k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/baton-rouge-customer-service-representative-salary-SRCH_IL.0,11_IM72_KO12,43.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p><b>ABOUT METRC</b></p><p>Metrc is a high-growth technology company helping cannabis regulators govern their industry's supply chain. We provide the system and tags that track products from seed to sale – and everything in between: harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.</p><p><b>ABOUT THE POSITION</b></p><p>Metrc is hiring Customer Support Specialists to work from 12:00pm - 8:00pm or 1:00pm to 9:00pm (CST) (Monday - Friday) in a fully remote (Work from Home) customer service role. The Support Specialist is responsible for supporting our customers using web-based software, dealing with their unique growing, selling and production styles; as well as explaining to clients how to utilize our software. As our customers' first point of contact, Support Specialists are the friendly voice of Metrc, providing world class customer service, troubleshooting, and light technical support.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><p>• Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails</p><p>• Obtains and verifies user information</p><p>• First point of contact, works closely with clients to determine needs, research issues, and provide necessary information</p><p>• Assists and provides resolution by clarifying issues; researching and exploring answers and solutions; implementing solutions; escalates if necessary</p><p>• Provides a clear history of all issues by documenting each call using good grammatical sentences</p><p>• Continually updates job knowledge by studying guides, manuals, and published procedures; participating in educational opportunities</p><p>• Ensures clear understanding of guides, manuals and published procedures. Guidance and support provided when necessary</p><p>• Participates in communication between fellow support specialists, supervisors, and management</p><p>• Keeps equipment operational by following established procedures and reporting malfunctions</p><p>• Displays dedication and commitment of company visions and goals</p><p>• Enjoys engaging with customers, team members, and being part of a growing organization</p><p><b>QUALIFICATIONS</b></p><p>• One (1) to two (2) years of customer service/support expertise and/or proven technical ability in some capacity (either via phone, virtual, chat, or in-person)</p><p>• Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays</p><p>• Excellent customer service skills with a passion for service; \"Client Focused\"</p><p>• Creative, flexible, and innovative team player</p><p>• Commitment to excellence and high standards</p><p>• Discipline to work remotely, while following a set schedule</p><p>• Willingness to work within a constantly changing work environment with flexibility and enthusiasm</p><p>• Excellent written communication skills with demonstrated ability to write clearly and informatively</p><p>• Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive</p><p>• Proficient on Microsoft Word, PowerPoint, and Excel (or equivalent programs)</p><p>• Ability to manage multiple applications running simultaneously</p><p>• Must have high-speed, land line Internet service (50 megabits download and 1 megabit upload) from a reliable provider</p><p>• Successful completion of a pre-employment assessment</p><p>• Successful completion of initial training</p><p>• Proficient keyboarding/typing skills- Minimum 35 wpm</p><p>• All candidates must be based and work in the US</p><p><b>PHYSICAL DEMANDS AND WORK ENVIRONMENT</b></p><p>• In home position</p><p>• Frequently required to sit</p><p>• Frequently required to talk or hear</p><p>• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard</p><p><b>METRC OFFERS THE FOLLOWING BENEFITS</b></p><p>• Diverse, inclusive &amp; welcoming culture</p><p>• Employer Paid- Health Insurance (Employee Only)</p><p>• Employer contribution into a Health Savings Account (HSA)</p><p>• Employer Paid - Dental Insurance (Employee Only)</p><p>• Employer Paid- Basic Life Group Insurance and AD&amp;D</p><p>• Employer Paid- Employee Assistance Program (EAP)</p><p>• Employer Paid- Short Term Disability</p><p>• Employer Paid- Long Term Disability</p><p>• Vision insurance</p><p>• Supplemental Insurance: Hospital Indemnity, Accident and Critical Illness</p><p>• Voluntary Life Insurance</p><p>• 401k (up to 6% match)</p><p>• Paid Time Off (PTO)</p><p>• Up to 9 Paid Holidays</p><p>• Company provides all equipment needed</p><p>• Internet subsidy for those working from home ($50 per month)</p><p>• Customer Support Specialist positions start at $15/hour</p><p>Shifts Available (12pm - 8pm or 1pm - 9pm CST) Monday through Friday (Occasional Saturday and/or Sunday)</p><p>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>Metrc LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.</p><p>https://recruiting.paylocity.com/recruiting/jobs/Details/588853/Metrc-LLC/Customer-Support-Specialist</p><p>PI148698657</p><p>Location/Region: Lakeland, LA (70752</p></div>","company":{"website":"metrc.com","companyType":"Private/Established","name":"Metrc LLC","logoUrl":"/logos/metrc-llc-1049d7e3207fba4a762528a20da8673c.png"},"location":{"country":"United States","address":"Lakeland, LA, USA","city":"Lakeland","stateProvince":"LA"},"frontendLink":"/job-posting/metrc-llc/customer-service-representative/f9a1d9727fae13d183da28174697101c","title":"Customer Service Representative","category":"Information Technology & Services","hash":"f9a1d9727fae13d183da28174697101c","postingUrl":"https://jobs.thejobnetwork.com/Job/501753123?SourceID=2","salary":"$26k - $42k"},{"employmentType":"Part-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p>Job description</p><p>The Fire Station, LLC</p><p>The Fire Station (TFS) operates as a series of Marijuana Facilities within the Upper Peninsula of Michigan. TFS holds valid state and municipal operating licenses and strives to exceed compliance standards at the highest level. Beginning in 2019 with less than ten employees, our business is now growing rapidly and welcomes new employees who are interested in a career in the cannabis industry. As a Marijuana Retail Facility, our operations involve welcoming customers 21 + years of age into our facility to view and purchase high quality marijuana products. A team of employees all work together to provide customers with top notch customer service and cannabis knowledge to aid them in their cannabis experience.</p><p>Job Title: Budtender</p><p><b>Job Description</b></p><p>Roles -Budtenders perform the core interaction with the customers, the salesperson of cannabis products. Budtenders are knowledgeable about a variety of cannabis products, and can provide detailed descriptions and explanations of products to customers. Budtenders help customers find products specific to their needs and perform sales transactions, while restocking products on the sales floor as necessary.</p><p><b>Responsibilities</b></p><p>• Responsible for properly completing sales transactions, recommends products to customers</p><p>• Monitors product quantities, labeling, and restocking activities</p><p>• Responsible for assisting with facility compliance by following rules and standards with inventory restocking and completing transactions</p><p>• Ensure that products being sold to customers match the METRC and related tracking information associated with that product.</p><p>• Collecting and counting cash; identifying potential fraud cash bills</p><p>• Responsible for keeping the budroom display shelves and workspace clean and representable for customers</p><p>• Complete and sign required checklists for end of shift duties, including sanitation and facility upkeep</p><p>Required Skills/Abilities</p><p>• Excellent verbal and written communication skills</p><p>• Excellent customer service skills</p><p>• Excellent interpersonal and conflict resolution skills</p><p>• Excellent organizational skills and attention to detail</p><p>• Strong analytical, mathematical and problem solving skills</p><p>• Strong leadership skills</p><p>• Ability to prioritize tasks</p><p>• Works well under pressure and deadlines, ability to multitask</p><p>• Must have excellent cash handling abilities</p><p>Education &amp; Experience</p><p>• Must have adequate cannabis product knowledge</p><p>• Must have at least 1 year of experience with POS systems</p><p>• High school education required, higher education preferred</p><p>• Must have at least 1 year of retail experience</p><p><b>Work Environment</b></p><p>• State &amp; Municipal Law - TFS operates in full compliance with all rules and regulations enforced by the State of Michigan's Department of Licensing and Regulatory Affairs (LARA) and Marihuana Regulatory Agency (MRA). Further, TFS operates in full compliance with the rules and regulations of each municipality they are located within. To operate in compliance with such rules and regulations, employees are required to follow all policies created and enforced by and within TFS facilities.</p><p>• Prolonged periods standing at a sales counter and working on a computer</p><p>• Must be able to lift at least 20 pounds at a time</p><p>• Must be able to remain calm and collected in a busy retail environment</p><p>• May have to perform job duties outside of the facility if offering curbside services</p><p>Job Requirements</p><p>• Must be at least 21 years of age</p><p>• Must have NO felony convictions</p><p>• Background Check/Satisfactory professional reference checks</p><p>• Valid form of identification</p><p>EOE Statement: TFS is committed and proud to be an equal opportunity employer. TFS does not discriminate against race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age or veteran status of any qualified applicant. TFS is fully compliant with all fair employment practices and strives to create a diverse, unbiased work environment.</p><p>Job Type: Part-time</p><p>Pay: Starting at $14.00</p></div>","company":{"companyType":"Private","name":"The Fire Station"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/the-fire-station/front-desk-receptionist/8cfb66b6625ec5a647262651d16278bb","title":"Front Desk Receptionist","category":"Retail","hash":"8cfb66b6625ec5a647262651d16278bb","postingUrl":"https://us.bebee.com/job/20211007-a41933a8ff658b808a91f1f42d601099"},{"employmentType":"Full-time, Part-time","function":["Customer Service","Retail"],"postedOn":"10 days ago","description":"<div><p>If you are a self-motivated individual, who has the desire to learn, we are looking for you. We strive to bring the best possible service to a large number of people. Looking to employ knowledgeable and experienced receptionist to assist customers!</p><ul><li>Highly skilled in greeting visitors and applicants in a professional, friendly and quickly manner;</li><li>Upholds company security via monitor system</li><li>Correspondence emails directly</li><li>Attaches documents to the database</li><li>Effectively works and cooperates with co-workers, supervisors and clients</li><li>Maintains an organized reception area</li><li>Cleaning and organizing the dispensary at all times</li><li>Answering questions regarding cannabis products</li><li>Uploading products via online as they come in</li></ul><ul><li>Excellent listening skills</li><li>Ability to handle difficult calls professionally</li><li>Intermediate knowledge of Microsoft Office Suite</li><li>Organized, thorough and detail oriented</li><li>Ability to multi task</li><li>Ability to work independently with minimal supervision</li></ul><p>To be considered, you must:</p><p>*Be at least 18 or older</p><p>*Have excellent customer service skills</p><p>*Be able to work flexible hours (Days, Nights, Weekends, Holidays)</p><p>*Have basic knowledge of Cannabis or have worked at another Dispensary</p><p>*Be able to handle money, work a register</p><p>*Be able to multitask in a high volume, fast paced work environment</p><p>*Be able to work well with others</p><p>*Be able to carry at least 30 pounds</p><p>*Be able to have reliable transportation</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $10.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Night shift</li><li>On call</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Curbside pickup available, common surfaces are sanitized regularly.</p><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Green Roots Wellness"},"location":{"country":"United States","address":"Oklahoma City, OK 73107","city":"Oklahoma City","stateProvince":"OK"},"frontendLink":"/job-posting/green-roots-wellness/front-desk-receptionist/8e1b5c07f44f33e5ab01c0487137b099","title":"Front Desk Receptionist","category":"Retail","hash":"8e1b5c07f44f33e5ab01c0487137b099","postingUrl":"https://www.indeed.com/job/front-desk-receptionist-37b34e5b438fe93b"},{"function":["Customer Service"],"postedOn":"4 days ago","description":"<div><div><p>Durham Vape Shop in Durham, 3808 GUESS is looking for one customer service member to join our strong team. We are located on 4422 N Roxboro St Ste A. Our ideal candidate is a self-starter, ambitious, and reliable.</p><p>Responsibilities</p><ul>*Greet customers and make them feel at home *Answer any questions the customers may have *Assist Customers in preparing their orders *Clean work area as needed to maintain a tidy work environment *Respond to all complaints in a friendly and professional manner</ul><p></p><p><br />Qualifications</p><ul>*Friendly attitude even when dealing with disgruntled employees *Responsible and proven ability to maintain scheduling commitments *Ability to problem solve quickly concerns customers may have *Good communication skills with customers *Must have some CBD, HEMP, and VAPE knowledge *Bilingual is a plus but not necessary *Must have your own transportation *Must be 21</ul><p>We are looking forward to reading your application.</p><p>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</p><p>About DURHAM VAPE SHOP: Durham Vape Shop in Durham, NC is looking for an individual to join our 5 person strong team. We are located on 4422 N Roxboro Rd Ste A. Our ideal candidate is self-driven, punctual, and engaged. Learn more about us at www.durhamvapelounge.com.</p><p><br />By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply.<br /><br />Powered by Homebase. Free employee scheduling, time clock and hiring tools.</p></div></div>","company":{"name":"DURHAM VAPE SHOP"},"location":{"country":"United States","address":"Durham, NC 27704","city":"Durham","stateProvince":"NC"},"frontendLink":"/job-posting/durham-vape-shop/customer-service/67d116a1f8f2bb14c6d27593843a9c7f","title":"Customer Service","category":"Retail","hash":"67d116a1f8f2bb14c6d27593843a9c7f","postingUrl":"https://www.indeed.com/job/customer-service-88d57451771d16d1"},{"employmentType":"Full-time","function":["Retail","Customer Service"],"postedOn":"3 days ago","description":"<div><p>Location: Reno Junction</p><p>MUST HAVE ACTIVE DISPENSARY AGENT CARD The Intake Position is the initial first point of contact for our Dispensaries. So, you set the tone It is imperative that all patients and customers are greeted, both in-person and over-the-phone, with a positive and warm welcome.</p><p>Must have strong customer service skills, a great outgoing attitude, along with a stellar work ethic. The Intake team member is also responsible for the cleanliness of the front desk and lobby area. Budtenders are responsible for customer experience, which includes helping customers, processing the transaction, cash handling, and stellar customer service. You must possess the ability to listen well and communicate effectively with various audiences.</p><p>As a critical part of the business operation, the Budtender will have the most interaction with the store’s patrons.</p><p>Must be outgoing, passionate, and very knowledgeable on the products and cannabis. Budtenders also assist the Management Team with the activities and operations of the store, while abiding by policies, procedures, and operational guidelines. RESPONSIBILITIES Provide the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality Process-in patients and customers by validating identification and enter information securely entered in our POS system Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files Provide all new patients/customers with a brief explanation of services Become well-educated with all cannabis products offered and/ or be willing to learn</p><p>Must be educated on all marijuana and products offered Manage all visitor access of vendors, contractors, etc., partnered with the Store Manager or Assistant Manager Act as liaison to all departments on security needs Motivated to learn and execute new tasks during downtime All other duties as assigned SKILLS/ABILITIES REQUIRED Organization Top-notch customer service skills Close attention to detail Time management skills Excellent telephone skills Excellent communication Teamwork Powered by JazzHR</p></div>","company":{"website":"ayrwellness.com","companyType":"Public/Established","name":"AYR Wellness","logoUrl":"/logos/ayr-wellness-ba3da88b0c41e805422edfc8a9315df2.jpeg"},"location":{"country":"United States","address":"Reno Junction, CA, USA","city":"Reno Junction","stateProvince":"CA"},"frontendLink":"/job-posting/ayr-wellness/mynt-dispensary-budtender-front-desk/cec2ef73041ad751ad1ff1070f0b5896","title":"Mynt Dispensary- Budtender​/Front desk","category":"Agriculture & Farming","hash":"cec2ef73041ad751ad1ff1070f0b5896","postingUrl":"https://www.learn4good.com/jobs/california/customer_service/652750813/e/"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"18 hours ago","description":"<div><p><b>About Us: </b><br />Urbn Leaf is an innovative company recognized for shattering stereotypes and setting new standards within the cannabis industry. With a focus on consumer education and staff training, we are working to change the perceptions of cannabis. From the thoughtfully curated collection of products down to the modern, strategic layouts of each location, every detail is designed with the customer experience in mind. We believe that each and every customer deserves to be treated with compassion backed with expertise and appreciation.<br /><b>Our Values: </b><br /><b>People-Centric</b><br />Our most important asset is our people. We strive to foster an inclusive environment that promotes engagement, teamwork, and the continued opportunity for development through the empowerment of our people.<br /><b>Quality</b><br />We believe in setting the standard by providing our customers with carefully curated products and high-performing, knowledgeable team members to ensure a quality experience with every interaction.<br /><b>Communication</b><br />By being transparent and treating everyone with respect, we can focus on what really matters to us as a company: our team and our customers.<br /><b>Accountability</b><br />We take ownership of our work and honor our commitments. We are proud of our accomplishments and recognize our failures by reinforcing the \"we\" in our efforts and removing the \"they\".<br /><b>Growth</b><br />We believe in cultivating growth in all that we do, from the growth of our business to the personal and professional growth and enrichment of our teams.<br /><b>What We Offer: </b></p><ul><li>Employee Discount – enjoy 40% off in-store products</li><li>Exclusive access to Urbn Learning Center and monthly vendor training</li><li>Medical</li><li>Dental</li><li>Vision</li><li>Group Life Insurance</li><li>Voluntary (Life, Accident, Illness)</li><li>Employee Assistance Program (EAP)</li></ul><p>Urbn Leaf, the new standard in cannabis dispensaries, is looking for a <b>Customer Service Associate </b>to join our team at our location in <b>San Ysidro</b><b>, CA</b>. If you're friendly, reliable, and knowledgeable about all things cannabis - we are looking for you!<br /><b>Job Title: </b>Customer Service Associate<br /><b>Reports to: </b>General Manager, Assistant Managers<br /><b>Position Summary: </b><br />As a Customer Service Associate for Urbn Leaf, you will be the first point of contact for the company. Our Customer Service Associates are responsible for greeting and checking in guests, taking orders over the phone and online, and fulfilling orders for customer pick-up. Additional duties include providing customer service via telephone, email, and web communication. In order to be successful in this role, you should have excellent verbal and written communication skills to interact clearly with customers, vendors, and other employees and practice proper phone etiquette. We are looking for a detail-oriented individual with a genuine passion for interfacing with people on a day to day basis that will have a \"host\" mentality for all guests entering the dispensary.<br /><b>Duties and Responsibilities: </b><br />Responsibilities include, but are not limited to:</p><ul><li>Greet and thank guests as they enter and leave the dispensary, ensuring an excellent customer experience</li><li>Customer and patient intake</li><li>Answering phone during operating hours</li><li>Taking orders over the phone and preparing orders for customer express pick-up and delivery</li><li>Responding to reviews and updating online sites i.e. Weedmaps, Google and Yelp.</li><li>Communicating any issues, comments, and/or concerns from customers to shift leads and management</li></ul><p><b>Qualifications: </b></p><ul><li>Must be 21 years of age or older</li><li>Must have at least 1 year of call center or related experience</li><li>Must be able to accurately input and access information in the POS system, delivery systems, marketing outlets, computers, etc</li><li>Must be comfortable with data entry</li><li>Must have excellent verbal and written communication skills with a strong understanding of phone etiquette</li><li>Must be a hands-on, proactive self-starter</li><li>Must be comfortable learning new skills</li><li>Must be vigilant in monitoring the entire delivery process</li><li>Must provide excellent customer service</li><li>Must be able to meet and uphold all of Urbn Leaf's standards</li><li>Preferred (not required) work experience as host, receptionist, dispatcher or other related customer service positions</li><li>Preferred (not required) one or more years of budtending experience</li><li>Preferred (not required) cannabis industry background or extensive knowledge of the cannabis industry</li></ul><p><b>Skills and Attitudes: </b></p><ul><li>Must be motivated, hardworking, and passionate about cannabis. This position requires someone who is a strong multi-tasker with the ability to handle multiple duties and responsibilities.</li><li>Organization skills to keep accurate records and find important information quickly</li><li>Time management skills to prioritize and complete a side variety of tasks throughout the day</li><li>Patience and listening skills to respond appropriately and discover and meet customer needs</li><li>Interpersonal skills to create a pleasant experience for all customers. Must be personable, attentive, and detail oriented</li><li>Must be able to:</li><li>Perform job functions with attention to detail, speed, and accuracy</li><li>Prioritize and organize</li><li>Be a clear thinker, remain calm, and resolve problems using good judgment</li><li>Follow directions thoroughly</li><li>Understand guest needs</li><li>Work cohesively and professionally with co-workers</li></ul><p><b>Education: </b><br />Must have one of the following:</p><ul><li>High School diploma or GED</li></ul><p><b>Certificates, Licenses, and Registrations: </b></p><ul><li>Valid CA identification/proof of residence</li></ul><p><b>Physical Demands/Requirements</b><br />The following are constant demands for this position:</p><ul><li>Must be able to stand/walk for up to 6 hours at a time</li><li>Must be able to lift at least 50 pounds safely and properly, as required</li><li>Ability to work in a stressful, fast-paced environment</li><li>Must be able to work days, nights, holidays and weekends</li><li>Medium work that includes moving objects up to 50 pounds</li></ul><p><b>Environmental Conditions</b></p><ul><li>Occasionally small and/or enclosed spaces.</li></ul><p>*<br />Equal Employment Opportunity Policy*</p><p>Urbn Leaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, citizenship status, color, religion, age, sex (including pregnancy), national origin, disability status, family medical history or genetic information, military or veteran status, marital status, parental status, political affiliation, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</p><p>Urbn Leaf complies with federal and state disability laws and may make reasonable accommodations for applicants and employees with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Talent Acquisition at [email protected]</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Established","name":"Urbn Leaf","logoUrl":"/logos/urbn-leaf-aac608ef8f930f6e8dcfcc7c9137ab91.png"},"location":{"country":"United States","address":"San Ysidro, CA","city":"San Ysidro","stateProvince":"CA"},"frontendLink":"/job-posting/urbn-leaf/customer-service-associate/beca155e83ec80ed3f979338271d9ff6","title":"Customer Service Associate","category":"Retail","hash":"beca155e83ec80ed3f979338271d9ff6","postingUrl":"https://www.indeed.com/job/customer-service-associate-1a949877031abe72"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"17 days ago","description":"<div><p><b>Job Description</b></p><p><b>Overview:</b></p><p>If you’re looking for a predictable job at a big established company, you can stop reading now. If you’re interested in getting in on the ground floor of a rocket ship with proven entrepreneurs and technologists in the fastest growing industry in the world - Cannabis - keep reading!</p><p><b>About the Company:</b></p><p>Join one of the most interesting companies in all of cannabis to be part of a dynamic and passionate team driving innovation in this emerging market. BLAZE Is a venture backed technology startup that is designing the next-generation of software for licensed cannabis operators serving cultivators, manufacturers, distributors and retailers (dispensary and delivery businesses). In less than 3 years the company has picked up hundreds of customers in multiple states. BLAZE’s best in class ERP (enterprise resource planning) software enables companies of any size to streamline their entire business processes with legal compliance, inventory, customer and supply chain management in one unified platform. Customers can rapidly deploy the BLAZE technology with minimal risk, low cost, and maximum flexibility.</p><p><b>About The Role:</b></p><p>BLAZE is looking for a Tier 1 Tech Support Agent for our software solutions in a rapidly expanding client base. The ideal candidate will possess exceptional problem solving skills, excel at prioritizing workloads, have solid attention to detail, with the ability to work well both as a team and independently.</p><p>The Tier 1 Tech Support Agent is responsible for monitoring and responding to all support channels available to our customers. These include email, ticketing system, and phone support. The position will have a rotating schedule with weekend shifts being a part of the normal rotation. Normal support hours are 6:30 am - 8:30 pm PST. The product of this position is a customer that has successfully had their problem resolved and feels it was done so in a timely manner.</p><p>This role is remote, BUT we are only for candidates in the following states and ideally in the metro areas listed for close proximity to other team members.</p><p>Texas (DFW area) Colorado (Denver and Colorado Springs Arizona (Phoenix) Louisiana (Baton Rouge)</p><p>This is a fantastic opportunity to join a fast growing team and help shape our growth within the ever-evolving cannabis space.</p><p><b>Responsibilities</b></p><p>Work issues from the ticketing system (ZenDesk) in a triage manner, prioritizing according to urgency. Answer real-time requests via phone or chat, creating tickets in our ticket system. Escalate tickets to Tier 2 in a warm hand-off as needed. Learn our data migration process for new customers and perform data migrations as needed. Contribute to the BLAZE customer support knowledge base by authoring educational support articles. Work with the team lead for Appcues in order to identify areas of our applications that most need additional self help. Join the onboarding agents from time to time at customer launches in order to gain first hand knowledge of customer use of product. Educate customers on best practices specific to their business needs Be an active part of Continuous Process Improvement by speaking up when process breakdowns occur and propose possible solutions. Provide requirements to the development team based on customer feedback.</p><p><b>About You:</b></p><p>Proven track record of production Bachelor's degree 2-5 years of experience in software technical support Ability to work from home with full efficacy Quiet place to work with a solid internet connection Excellent communication skills as a remote employee Solid experience in Office productivity suites such as MS Office or Google Docs. Specifically strong experience in spreadsheets. Self-motivated with the ability to work well both independently and within a team. Bonus Points: Cannabis industry experience in cultivation, distribution, or dispensary/delivery Experience in supporting a delivery service or inventory management SAAS solution SAAS startup experience a plus QA or software testing experience Benefits and Perks: Health, Dental, Vision, Life, Disability, 401K Work from home Paid time off (Vacation, Sick, Holidays) Competitive salary A real chance to help shape the growing cannabis industry Work with smart people in a fast-paced environment</p><p>Remote Work with Corporate Offices Located in Newport Beach, CA.</p><p>Powered by JazzHR</p><p>ZhKTAcHg0i</p></div>","company":{"companyType":"Private/Startup","name":"Blaze Solutions Inc.","logoUrl":"/logos/blaze-solutions-inc-c19ff58ec4cd91bb76d8fc8302372e5d.png"},"location":{"country":"United States","address":"Coppell, TX, USA","city":"Coppell","stateProvince":"TX"},"frontendLink":"/job-posting/blaze-solutions-inc/technical-support-agent-tier-1-saas/5af30a629009361b180b1910e326427c","title":"Technical Support Agent - Tier 1 (SaaS)","category":"Real Estate","hash":"5af30a629009361b180b1910e326427c","postingUrl":"https://www.whatjobs.com/jobs/Technical-Support-Agent/Coppell/575470964"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>Welcome to the Latest Job Vacancies Site 2021 and at this time we would like to inform you of the Latest Job Vacancies from the Stability Cannabis with the position of Front Desk Receptionist - Stability Cannabis which was opened this.</p><p>If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Front Desk Receptionist - Stability Cannabis Oklahoma City below matches your qualifications. Good Luck: D</p><p>In this role you will be responsible for answering inbound phone calls (low volume of 10-20 calls per day), greeting arriving employees, greeting</p><p>• Company Name : Stability Cannabis</p><p>• Open Position : Front Desk Receptionist - Stability Cannabis Oklahoma City</p><p>• Location Job : Oklahoma City, OK 73128</p><p>• Country Job : US</p><p><b>How to Submit an Application:</b></p><p>After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Front Desk Receptionist - Stability Cannabis job info - Stability Cannabis Oklahoma City, OK 73128 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Front Desk Receptionist - Stability Cannabis job info - Stability Cannabis Oklahoma City, OK 73128 in 18-09-2021 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.</p><p>Stability Cannabis |</p><p>Oklahoma City, OK 73128</p><p>Oklahoma City, OK 73128</p><p><b>OK</b></p><p><b>US</b></p><p>13-10-2021</p></div>","company":{"website":"stabilitycannabis.com","companyType":"Private/Established","name":"Stability Cannabis","logoUrl":"/logos/stability-cannabis-195e89fb1bc02c5e9d2c09d163bedcc9.png"},"location":{"country":"United States","address":"Oklahoma, USA","stateProvince":"OK"},"frontendLink":"/job-posting/stability-cannabis/front-desk-receptionist-stability-cannabis/7468962772219c5d1c1ccf053e1a8e7d","title":"Front Desk Receptionist - Stability Cannabis","category":"Medical & Healthcare","hash":"7468962772219c5d1c1ccf053e1a8e7d","postingUrl":"https://idblogo.com/job/e33f1054e83a6063/front-desk-receptionist-stability-cannabis.html"},{"employmentType":"Full-time","function":["Customer Service","Retail"],"postedOn":"12 days ago","description":"<div><p>The Kind Castle is an expanding cannabis company seeking versatile, organized teammates who have a passion for the cannabis industry and the ambition to help our company expand. We are currently looking for experienced budtenders, front desk and leads who exhibit a thirst for knowledge and the necessary drive to not only allow for the growth of The Kind Castle but also your personal and professional development within our organization. Currently we are looking to fill both full-time and part-time (evenings &amp; weekends) positions.</p><p><b>To be considered for our team, applicants must possess the following:</b></p><p>• Colorado MED Badge</p><p>• Industry experience, METRC &amp; MED knowledge</p><p>• Familiarity with ALL compliance regulations set forth by the state of Colorado in regards to recreational marijuana (Current Smart Seller or Responsible Vendor Training a plus)</p><p>• Flowhub (or POS) experience</p><p>• 1 year budtending experience</p><p>• Extraordinary customer service &amp; ability to cultivate/maintain long-term customer relationships</p><p>• A high level of versatility &amp; the capacity to work in a team environment</p><p>• Cash handling skills</p><p>• Passion for all things cannabis</p><p>• Strong work ethic. Professional, positive attitude</p><p>• Weekend/morning/evening availability</p><p>If you feel you would make a good member of our team, please send a resume that includes your MED Badge information (Lic# and Exp. Date).</p><p>Job Types: Full-time, Part-time</p><p>Pay: $13.00 - $15.00 per hour</p><p>Edit job</p><p>Status: Open</p><p>View public job page</p></div>","company":{"name":"The Kind Castle"},"location":{"country":"United States","address":"Nederland, CO, USA","city":"Nederland","stateProvince":"CO"},"frontendLink":"/job-posting/the-kind-castle/budtender-front-desk/6d5ba71adfd17ef134bd02af9f11d1d2","title":"Budtender/ Front Desk","category":"Retail","hash":"6d5ba71adfd17ef134bd02af9f11d1d2","postingUrl":"https://www.joblist.com/job/le7kkgOjw9aJ62CnG2MaSq2P9D0DMlO7V0iaFg6kuaY"},{"employmentType":"Full-time, Permanent","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p><b>JOB SUMMARY</b></p><p><b>*Note : </b> This position requires* <i>Cannabis Industry experience</i> <b>and/or </b> <i>knowledge of the product line. </i>*</p><p>Arizer is a leading manufacturer and international distributor of dry-herb vaporizers, with an exceptional reputation in product design, innovation, quality and customer service.</p><p>With strong growth in the industry we have an opportunity for a permanent full-time position. We’re seeking a friendly, organized, and dependable candidate for the position of Customer Service Representative.</p><p><b>Responsibilities and Duties</b></p><ul><li>Customer service, order processing, customer invoicing</li><li>Respond promptly to customer emails &amp; ensure customer satisfaction</li><li>Work with Arizer Service, Sales, Shipping, &amp; Website teams</li><li>Administrative Support, preparation of documents, forms, etc</li></ul><ul><li>Expertly diagnose, troubleshoot, and resolve customer concerns pertaining to:</li><li>Website Use (policies, orders, payments, shipping)</li><li>Product Use (functionality, cleaning/maintenance, quality/safety, warranty)</li></ul><p><b>Qualifications and Skills</b></p><ul><li>Independent, self-starter, able to take direction and work well unsupervised</li><li>Customer Service Experience (*online customer service experience is an asset)</li><li>Good research skills and attention to detail</li><li>Ability to multi-task</li><li>Excellent written and verbal communication skills</li><li>Strong computer skills: MS Office / Google Docs</li><li>Proficient in email communications</li><li>Customer Focused, positive attitude, helpful / compassionate demeanour</li><li>Able to think critically, anticipate &amp; resolve customer concerns</li></ul><p><b>Are you a hard working and proactive team player with attention to detail / accuracy, and the ability to provide fast &amp; friendly customer-centric service with a positive attitude and compassionate demeanour? If so, let’s talk.</b></p><p><b>Benefits</b></p><ul><li>Arizer offers competitive salaries, benefits package and a casual attire workplace.</li><li>Telecommuting/Work from home hours possible.</li><li>Opportunities for advancement.</li></ul><p>Job Types: Full-time, Permanent</p><p>Salary: From $40,000.00 per year</p><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Disability insurance</li><li>Extended health care</li><li>Life insurance</li><li>Paid time off</li><li>RRSP match</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />All staff is 100% vaccinated. PPE &amp; Distancing rules in effect.</p><p>Education:</p><ul><li>Bachelor's Degree (required)</li></ul><p>Experience:</p><ul><li>customer service: 3 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Arizer"},"location":{"country":"Canada","address":"Kitchener, ON","city":"Kitchener","stateProvince":"ON"},"frontendLink":"/job-posting/arizer/customer-service-representative/306ab2ff1c7e35cd5cc73e00ee456822","title":"Customer Service Representative","category":"Retail","hash":"306ab2ff1c7e35cd5cc73e00ee456822","postingUrl":"https://ca.indeed.com/job/customer-service-representative-e44fc756415b18b2"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"6 days ago","description":"<div><p>Delivering elevated experiences! Grassp (www.GrasspHealth.com) is an exciting cannabis delivery app, and we are rapidly growing and looking for committed professionals to help our team set the standard. Looking for positive, team players (21 years of age and over) who want to join an awesome team.</p><p>We are looking to add full-time and part-time customer service reps to our growing team. This is a great opportunity to play a critical role in a fast-paced startup that is growing.</p><p><b>**Please note that this role requires you to work from home, so you would need a computer and a cell phone. Though it's remote, you must live in the Greater Los Angeles Area to be considered.**</b></p><p><b>PRIMARY RESPONSIBILITIES: </b></p><ul><li>Serve as the primary point of contact for our customers, delivering an exceptional customer service experience via phone, chat, and email;</li><li>Provide timely and thorough resolution to customer inquiries;</li><li>Collaborate with operations leads and delivery drivers to execute exceptional customer service;</li><li>Call first-time customers and provide white-glove service to help them understand our process and place their first order;</li><li>Maintain knowledge of the products and some commonly asked questions;</li><li>Communicate with management to escalate problems and recommend resolutions</li></ul><p><b>REQUIRED FOR CONSIDERATION: </b></p><ul><li>Excellent written and verbal communication with the ability to come across as friendly and helpful, even in difficult situations</li><li>Ability to multi-task, handling calls, chats, and email</li><li>Ability to remain calm and collected during difficult conversations</li><li>Ability to think critically and make decisions that balance what is best for both the customer and the company</li><li>Tech-savvy and detail-oriented</li><li>Must be a team player with a positive attitude</li><li>Must be a self-starter, who can work autonomously with little direction</li><li>Cannabis experience preferred</li></ul><p>Interested candidates should respond to this post with a copy of your resume and few sentences about why you would be great for this role.</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid training</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Why do you want to work for Grassp?</li><li>Describe a time you went above and beyond for a customer or fellow colleague.</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>customer service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Grassp Health","logoUrl":"/logos/grassp-health-1e3fe0fe177deaa50d7bb4c6fe6e1e30.jpeg"},"location":{"country":"United States","address":"West Hollywood, CA 90038","city":"West Hollywood","stateProvince":"CA"},"frontendLink":"/job-posting/grassp-health/cannabis-customer-service-representative/b374468ec8e02b5e6694985067432bd0","title":"Cannabis Customer Service Representative","category":"Retail","hash":"b374468ec8e02b5e6694985067432bd0","postingUrl":"https://www.indeed.com/job/cannabis-customer-service-representative-beb25f3c554f3695"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/fall-river-customer-service-representative-salary-SRCH_IL.0,10_IC1154779_KO11,42.htm"},{"salaryStart":"$25k","salaryEnd":"$36k","currency":"US","source":"Monster","position":"Automotive Customer Service Representative","type":"per year","url":"https://www.monster.com/salary/q-automotive-customer-service-representative-l-fall-river-ma"},{"salaryStart":"$24k","salaryEnd":"$54k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/How-Much-Does-a-Customer-Service-Representative-Make-a-Year-in-Franklin,MA"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p>The Customer Service Representative(CSR) reports to the Retail Store Manager(RSM). The CSR is primarily responsible for the customer experience through telephone, email, or online chat interaction.Responsibilities Delivers exceptional customer service by listening, interacting, and following-up with customers to ensure satisfaction. Works proactively to solve customer complaints and concerns. Builds and increases customer retention, fostering strong relationships, developing brand awareness, and loyalty. Utilize customer, and team member, feedback to readily implement changes to improve the customer experience. Handles sensitive conversations while also protecting the company from liability and breach of various regulations. Effectively utilize technology and software platforms to maintain efficiency, documentation, and reporting. Perform all daily opening and closing procedures for the call center. Provide daily correspondence via email with the RSM and team members as needed Adheres to all Northeast Alternatives Policies and Procedures. Maintain a clean and organized work environment. Other duties as assigned.Physical Requirements Ability to lift up to 25 lbs. and push/pull up to 50 lbs. Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.Working EnvironmentNo description provided.Experience 1 year of Cannabis industry experience preferred. Experience in a communication, customers service, and detail oriented work environment. Strong interpersonal, verbal, and written communication skills. Ability to maintain composure under pressure, and de-escalate disgruntled customers while proving solutions to resolve any, and all, situations. Full-time (40 Hours per week). Must be available 7 days a week in the morning, afternoon, and evening. Must be 21, and have a clean criminal record. Must have reliable transportation.Education High School Graduate or equivalent.About Northeast AlternativesNortheast Alternatives (NEA) is a medical marijuana dispensary, and 21 recreational cannabis store located in Fall River, MA. We genuinely believe in the life-changing benefits of cannabis and are committed to producing high-quality, 100% compliant products that exceeds the expectations of our patients and customers each and every time</p></div>","company":{"companyType":"Private/Established","name":"Vangst","logoUrl":"/logos/vangst-1731290886786334fb502ebdee566cc6.png"},"location":{"country":"United States","address":"Fall River, MA, USA","city":"Fall River","stateProvince":"MA"},"frontendLink":"/job-posting/vangst/customer-service-representative/5652861a0b8942a9c928c93f950af2ec","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"5652861a0b8942a9c928c93f950af2ec","postingUrl":"https://www.recruit.net/job/customer-service-representative-jobs/1E3E2C35C8D5C55B","salary":"$28k - $44k"},{"salaries":[{"salaryStart":"$29k","salaryEnd":"$52k","currency":"US","source":"Glassdoor","position":"Dispatcher","type":"per year","url":"https://www.glassdoor.com/Salaries/woodland-dispatcher-salary-SRCH_IL.0,8_IC1147244_KO9,19.htm"},{"salaryStart":"$45k","salaryEnd":"$120k","currency":"US","source":"CareerBuilder","position":"Dispatch Manager, Applications","type":"per year","url":"https://www.careerbuilder.com/salary-dispatch-manager-in-san-francisco,ca"}],"employmentType":"Part-time","function":["Customer Service"],"postedOn":"15 days ago","description":"<div><p>We are looking for a reliable Cannabis Delivery Dispatcher to act as a communication point for our customers and drivers.</p><p>You will receive orders, transmit messages and track vehicles.</p><p>The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations.</p><p>You must be able to multi-task as well as take the appropriate action with little supervision.</p><p>The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.</p><p>Previous dispatching or professional phone experience is required.</p><p>ResponsibilitiesReceive customer calls and record significant informationAddress problems and requests by transmitting information or providing solutionsReceive and dispatch orders for products or deliveriesPrioritize calls according to urgency and importanceUse phone or computer to send vehicles to appropriate locationsMonitor the route and status of field units to coordinate and prioritize their scheduleProvide field units with information about orders, traffic, obstacles and requirementsEnter data in computer system and maintain logs and records of calls, activities and other informationSkillsProven experience as dispatcher or relevant positionTech-savvy with knowledge of relevant methods (CAD)Fast typing with experience in data entryKnowledge of procedures and guideline for emergency situationsProficient in English (oral and written)Outstanding organizational and multitasking abilitiesActive listener with excellent communication skillsSound judgement and critical thinkingHigh school diplomaKnowledgeable in cannabis products, types, and measurementsJob Type: Part-timePay: $15.00 per hourBenefits:Employee discountSchedule:Day shiftMonday to FridayNight shiftWeekend availabilityWork Location:One locationWork Remotely:No</p></div>","company":{"name":"Canna-Couriers"},"location":{"country":"United States","address":"Sacramento, CA, USA","city":"Sacramento","stateProvince":"CA"},"frontendLink":"/job-posting/canna-couriers/dispatcher-customer-service/0e74fb14ec20d1ab8e537b70cd5a7513","title":"Dispatcher/Customer Service","category":"Supply Chain & Logistics","hash":"0e74fb14ec20d1ab8e537b70cd5a7513","postingUrl":"https://tarta.ai/j/19MVQXwBPV406l6X3X1W-dispatcher-customer-service-in-sacramento-ca-at-canna-couriers","salary":"$29k - $52k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"15 days ago","description":"<div><p><b>Ascend (AWH)</b> is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Michigan, Illinois, Massachusetts, Ohio and New Jersey. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. As a team that is committed to our values, our people and our communities, we are looking for people who are inspired by our vision and looking to take roles with us as we expand nationally.<br /><b>Why Ascend (AWH)</b>:<br />Our people are our greatest asset. Our team is comprised of a consortium of skilled and passionate professionals and partners from a diverse range of fields. We believe in building a diverse team, creating a space where all feel welcome and have the opportunity to grow while contributing to our success. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, sexual orientation or genetics. We aim to provide best in class service to our customers and community. In addition to a great environment, we offer the following benefits:</p><ul><li>Medical, Dental &amp; Vision Insurance Benefits for Full Time Associates</li><li>Paid Time Off</li><li>Inspiring work environment</li></ul><p><b>JOB SUMMARY</b><br />The <b>Call Center Associate</b> reports directly to the Call Center Manager and ensures our customers and patients receive accurate information and excellent customer service.<br /><b>PRIMARY RESPONSIBILITES</b></p><ul><li>Answer inbound calls, chats and schedule outbound video consultations for patients and customers</li><li>Stay up to date on call center trends, market trends and other industry specific developments</li><li>Proven ability to work in a stressful and demanding environment that receives up to 200+ inbound calls daily</li><li>Proven ability to handle difficult or emotional situations, respond promptly to patient/customer needs, responds to requests for</li></ul><p>service and assistance, and meet commitments.<br /><b>JOB REQUIREMENTS</b></p><ul><li>High school diploma or general education degree (GED), associate degree or higher preferred</li><li>2+ years of experience in call center or contact center environment</li><li>Experience working with medical cannabis or healthcare organizations is preferred.</li><li>Experience with call center trends and technology, such as Zendesk, Calendy, Zoom, etc.</li><li>Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint</li><li>Cannabis experience a plus but not required</li><li>Must be at least 21 years of age</li><li>Exceptional customer service skills</li><li>Positive attitude, team player and strong work ethic</li><li>Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations,</li></ul><p>local municipal codes and organizational rules, regulations, directives, and standard operating procedures</p><ul><li>Must pass any and all required background checks</li><li>Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry</li><li>Must have excellent organization and time management skills</li><li>Must be focused and detail oriented</li><li>Must be able to communicate clearly and effectively</li></ul><p><b>BACKGROUND CHECK</b><br />As a condition of employment, all employees are required to submit to a criminal history background check. Employment decisions, in compliance with state law, are based on a candidate's background report. Employees have a duty to report any changes in their background to their Manager as soon as the employee is aware of the event.<br /><b>EEO STATEMENT: </b><br />Ascend Wellness Holdings, LLC and its subsidiaries is an equal opportunity employer and celebrate the population of differences, and does not discriminate in its hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.<br />Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Established","name":"Ascend Wellness Holdings","logoUrl":"/logos/ascend-wellness-holdings-1c26c3789d81d07fdc1179c08239ac2b.png"},"location":{"country":"United States","address":"Springfield, IL","city":"Springfield","stateProvince":"IL"},"frontendLink":"/job-posting/ascend-wellness-holdings/call-center-associate/e785d9a6bc4f83c8cdc464ee9d21e2ec","title":"Call Center Associate","category":"Agriculture & Farming","hash":"e785d9a6bc4f83c8cdc464ee9d21e2ec","postingUrl":"https://www.indeed.com/job/call-center-associate-4dfc82826b167db7"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$52k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/woodbury-customer-service-representative-salary-SRCH_IL.0,8_IC1132467_KO9,40.htm"},{"salaryStart":"$34k","salaryEnd":"$56k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/minneapolis-mn"},{"salaryStart":"$24k","salaryEnd":"$53k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Minneapolis,MN"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"11 days ago","description":"<div><p>[Customer Service / Remote]</p><p>• Anywhere in U.</p><p>S. / $15-hr</p><p>• As a Patient Support Expert you'll: Provide assistance to patients applying for medical cannabis cards in 11 different states; Help customers navigate the online application video chat with a doctor and receive their medical card; Help customers (in a timely professional and friendly fashion) to place orders using the company's delivery marketplace; Collaborate on team projects and company wide efforts to advance the industry</p><p>Hiring Fast &gt;&gt;</p></div>","company":{"companyType":"Private/Growth","name":"Nugg Club","logoUrl":"/logos/nugg-011191c43cdb740ed55eb85c88529084.png"},"location":{"country":"United States","address":"Woodbury, MN, USA","city":"Woodbury","stateProvince":"MN"},"frontendLink":"/job-posting/nugg-club/customer-service-representative/a947b6dbc7733e928014e21107c6bd32","title":"Customer Service Representative","category":"Information Technology & Services","hash":"a947b6dbc7733e928014e21107c6bd32","postingUrl":"https://us.bebee.com/job/20211006-ace8d752516009ce5add0ae93d286080","salary":"$28k - $52k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p>Full-time 4 hours ago Full Job Description About Solar Thera Massachusetts based Solar Therapeutics is New England's leading producer of wellness and alternative therapies dedicated to state of the art, fully sustainable cultivation &amp; production of pharmaceutical grade cannabis. The company's experienced management team, dedicated board and passionate investors are driven by a singular mission: to provide industry leading alternative therapies with a sustainable carbon-neutral energy footprint. The Position We are seeking reliable and trust-worthy Dispensary Door Attendants/Greeters to join our team at our new Seekonk, MA location coming Fall 2021!. The ideal candidates will have prior customer service experience and will be able to work days, nights, and weekends. Minimum of 21 years of age. Possess valid driver's license or state ID. Must pass all required background checks. Must be and remain compliant with any and all legal or company regulations for working in the industry. Must be able to lift up to 30 pounds (100 pounds with assistance). This job function may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching. Key Responsibilities Enthusiastically greet all customers, patients, staff, and vendors that enter the dispensary Check identification of all customers and patients before permitting them inside the dispensary Answer front desk phone and direct calls accordingly Monitor and enforce Solar Therapeutics safety and security procedures Receive packages/deliveries for the dispensary Assist with state inspections Assist with general store issues Report writing (post event and informational) Other duties as assigned Qualifications 1 year experience in security or a related field preferred Past training or experience with non-violent crisis intervention, behavior management, or other safety-awareness based training a plus Great time management skills Must be proactive, have a strong work ethic and pay great attention to detail Comfortable with handling confidential information</p></div>","company":{"companyType":"Private/Startup","name":"Solar Therapeutics","logoUrl":"/logos/solar-therapeutics-5b921534f55fa9dfbdb96a6a31f7fb57.jpeg"},"location":{"country":"United States","address":"Seekonk, MA, USA","city":"Seekonk","stateProvince":"MA"},"frontendLink":"/job-posting/solar-therapeutics/dispensary-door-attendant-greeter-seekonk-ma/f39c77d6f42c92b1bc6b7ef113d9cc46","title":"Dispensary Door Attendant/Greeter (SEEKONK, MA)","category":"Agriculture & Farming","hash":"f39c77d6f42c92b1bc6b7ef113d9cc46","postingUrl":"https://seekonk-ma.geebo.com/jobs-online/view/id/946595840-dispensary-door-attendant-greeter-/"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"19 days ago","description":"<div><p><b>We are a new and growing legal cannabis delivery service. We are looking for dispatchers / customer service representative who are excited about building a new operation and creating a positive and sustainable culture for our new brand. We are willing to teach the right person about cannabis, however personality is a must ! If you want to compete in sales or have worked in restaurants, coffee or high pressure jobs... We might be looking for you! </b></p><p>Overview – This role is responsible for the customer’s experience with our brand and products. This means being on-time, accurate, friendly and safe. The sale/dispatch role carries an enhanced responsibility to execute procedures regarding inventory, safety, security and sales.</p><p>Responsibilities -</p><ul><li>Act with integrity in all things.</li></ul><ul><li>Accept, verify and process new delivery customers</li></ul><ul><li>Provide the customer with product solutions that exceed their expectations.</li></ul><ul><li>Execute the detailed and specific procedures described in the Delivery SOP's</li></ul><ul><li>Accurately conduct sales and inventory transactions as prescribed by the company POS system including the picking and staging of delivery orders.</li></ul><ul><li>Observe all company policies, rules and regulations.</li></ul><ul><li>Maintain detailed knowledge of all products including effects, inventory levels and promotions.</li></ul><ul><li>Promote a team first working environment.</li></ul><p>Job Types: Full-time, Part-time</p><p>Pay: $18.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Weekend availability</li></ul><p>Experience:</p><ul><li>Sales: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Cannabis Company"},"location":{"country":"United States","address":"Redwood City, CA 94063","city":"Redwood City","stateProvince":"CA"},"frontendLink":"/job-posting/cannabis-company/dispatcher-customer-service-representative/38c0110d4398529aa5b18f4be5c4c120","title":"Dispatcher/Customer Service Representative","category":"Retail","hash":"38c0110d4398529aa5b18f4be5c4c120","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-representative-c4d860d3d27f8a57"}]