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Customer Service Representative

Doctor Love and Hemp City Kamloops, BC Part-time, Permanent
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Doctor Love and Hemp City is a successful, privately owned business. It was first established is 2001. We offer the best selection of top quality products, best level of customer service, as well as the best product knowledge. We pride ourselves in winning 1st place for 4 consecutive years of Readers Choice for best adult store in the city. We are looking for a PART TIME SALES ASSOCIATE who is customer service focused at our downtown Kamloops location.

ATTRIBUTES

  • Passionate about Customer Service
  • Great Communication Skills
  • Positive Attitude and eagerness to learn
  • Must speak and write fluently in English

SCHEDULE
PART TIME UP TO 20 HOURS A WEEK

  • Must be available Evenings, Weekends, Holidays
  • Open availability for day coverage

REWARDS

  • Full sales training
  • Great Employee Discount
  • Great Company Culture
  • Sales Incentives

APPLICATION
To apply please respond to the listing with your resume and cover letter.
Part time hours 20 hours per week

Excited to join our team? Please as well you may drop your resume off anytime between 10am-10pm 7 days a week.

Part-time hours: 18 per week

Job Types: Part-time, Permanent

Salary: From $15.20 per hour

Additional pay:

  • Bonus pay

Benefits:

  • Store discount

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • On call
  • Weekends

Work remotely:

  • No
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We are looking for a <b>PART TIME SALES ASSOCIATE</b> who is customer service focused at our downtown Kamloops location.</p><p><b>ATTRIBUTES</b></p><ul><li>Passionate about Customer Service</li><li>Great Communication Skills</li><li>Positive Attitude and eagerness to learn</li><li>Must speak and write fluently in English</li></ul><p><b>SCHEDULE</b><br /><b>PART TIME UP TO 20 HOURS A WEEK</b></p><ul><li>Must be available Evenings, Weekends, Holidays</li><li>Open availability for day coverage</li></ul><p><b>REWARDS</b></p><ul><li>Full sales training</li><li>Great Employee Discount</li><li>Great Company Culture</li><li>Sales Incentives</li></ul><p><b>APPLICATION</b><br />To apply please respond to the listing with your resume and cover letter.<br />Part time hours 20 hours per week</p><p><i><b>Excited to join our team? Please as well you may drop your resume off anytime between 10am-10pm 7 days a week.</b></i></p><p>Part-time hours: 18 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $15.20 per hour</p><p>Additional pay:</p><ul><li>Bonus pay</li></ul><p>Benefits:</p><ul><li>Store discount</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>On call</li><li>Weekends</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Doctor Love and Hemp City"},"location":{"country":"Canada","address":"Kamloops, BC","city":"Kamloops","stateProvince":"BC"},"frontendLink":"/job-posting/doctor-love-and-hemp-city/customer-service-representative/659b519bb8515b9790cabadf1db43098","title":"Customer Service Representative","hash":"659b519bb8515b9790cabadf1db43098","postingUrl":"https://ca.indeed.com/job/customer-service-representative-945806135cf6d0c2"},{"employmentType":"Part-time","postedOn":"2 days ago","description":"<div><p>MUST BE 21. CANNABIS DISPENSARY.</p><p>We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.</p><p><b>Responsibilities</b></p><ul><li>Greet and direct customers</li><li>Provide accurate information (e.g. product features, pricing and after-sales services)</li><li>Answer customers’ questions about specific products/services</li><li>Conduct price and feature comparisons to facilitate purchasing</li><li>Cross-sell products</li><li>Ensure racks are fully stocked</li><li>Manage returns of merchandise</li><li>Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)</li><li>Inform customers about discounts and special offers</li><li>Provide customer feedback to the Store Manager</li><li>Stay up-to-date with new products/services</li></ul><p><b>Skills</b></p><ul><li>Proven work experience as a Retail Sales Representative, Sales Associate or similar role</li><li>Understanding of the retail sales process</li><li>Familiarity with consumer behavior principles</li><li>Knowledge of inventory stocking procedures</li><li>Basic math skills</li><li>Track record of achieving sales quotas</li><li>Excellent communication skills, capable of building trusting relationships</li><li>Ability to perform in fast-paced environments</li><li>Flexibility to work various shifts</li><li>High school degree</li><li>BSc in Marketing or related field is a plus</li></ul><p>Job Type: Part-time</p><p>Pay: $12.75 - $14.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li><li>Weekend availability</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Startup","name":"Confidential"},"location":{"country":"United States","address":"Springfield, OR 97477","city":"Springfield","stateProvince":"OR"},"frontendLink":"/job-posting/confidential/customer-service-representative/28b364e935fb4fe71c04c212b717b928","title":"Customer Service Representative","hash":"28b364e935fb4fe71c04c212b717b928","postingUrl":"https://www.indeed.com/job/customer-service-representative-965e4cddbabcafa1"},{"postedOn":"6 days ago","description":"<div>Equivalent Experience<br /><br /><b>Description:</b><br />Answering phone calls, product questions, shipping questions, answering customer emails, and inquiries from website<br /><br /><b>Skills:</b><br />Customer service call center, Customer support, Chat support, Inbound call center, customer service, customer service rep, product, cannabis, shipping, emails, website, call center<br />Shopify experience preferred<br /><br /><b>Top Skills Details:</b><br />Customer service call center,Customer support,Chat support,Inbound call center<br /><br /><b>Additional Skills &amp; Qualifications:</b><br />Being comfortable with written and verbal communication<br />Self-directed<br />Sunday-Thursday 9-5<br />$20/hour<br />Providing monitors and headset, must have own laptop<br />High speed internet<br /><br /><b>Experience Level:</b><br />Entry Level<br /><br /><b>About Aston Carter:</b><br />At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.<br /><br />Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.<br /><br />The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.<br /><br />If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call <span><a href=\"tel:+1-888-237-6835\">888-237-6835</a></span> or email [email protected] for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.</div>","company":{"companyType":"Private/Established","name":"Aston Carter","logoUrl":"/logos/aston-carter-a978af82de7c944f0501d1ebab1f5eda.png"},"location":{"country":"United States","address":"Pasadena, CA","city":"Pasadena","stateProvince":"CA"},"frontendLink":"/job-posting/aston-carter/customer-service-representative/48dd6ba5a056564abedd8dcd77df9c25","title":"Customer Service Representative","hash":"48dd6ba5a056564abedd8dcd77df9c25","postingUrl":"https://www.indeed.com/job/customer-service-representative-562554ab98f5a26c"},{"postedOn":"5 hours ago","description":"<div><div><h4><b>Job Summary:</b></h4><p>The focus of the Patient Care Representative is to create loyalty to all MÜV and Verano brands while delivering exemplary service to our patients. The Patient Care Representative will encourage a positive experience with every patient contacted via phone, email, and/or chat.</p><h4><b>Duties and Responsibilities:</b></h4><ul><li>Work with Team Lead, Supervisor, and Manager to resolve phone inquiries related to patient/customer orders and questions regarding cannabis products.</li><li>Demonstrate ability to adhere to attendance, punctuality, and quality guidelines including a flexibility to work varying or rotating shifts, including overtime, weekends, and holidays, as necessary.</li><li>Demonstrate attention to detail, ability to work in an ever-changing workflow environment, patience, professionalism, and compassion while handling difficult patients and situations.</li><li>Show flexibility and a customized approach in meeting all types of patient communication styles and personalities.</li><li>Take initiative and assumes responsibility where appropriate.</li><li>Develop a good understanding of client needs, business objectives, and business trends.</li><li>Perform other duties as assigned by management.</li></ul><h4><b>Minimum Qualifications:</b></h4><ul><li>Four years or more prior experience in retail sales, customer service role (prior Medical Marijuana Industry and/or dispensary experience is not required but is a plus!)</li><li>At least one full year in a call center environment leading handling customer orders/question.</li><li>Passion to serve people with debilitating conditions.</li><li>Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.</li><li>Ability to work weekends &amp; holidays as scheduled.</li><li>Ability to complete daily, weekly, monthly, and quarterly tasks assigned by Customer Care-Center Manager</li><li>Ability to collaborate with other departments within AltMed Florida</li></ul><h4><b>Additional Requirements:</b></h4><ul><li>Must be at least 21 years of age.</li><li>Must successfully complete a level II background check</li></ul><h4><b>Physical and Mental Demands:</b></h4><p>While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.</p><h4><b>Working Environment:</b></h4><p>Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.</p><h4><b>EEO Statement:</b></h4><p>We are proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.</p></div></div>","company":{"name":"MÜV"},"location":{"country":"United States","address":"Apollo Beach, FL","city":"Apollo Beach","stateProvince":"FL"},"frontendLink":"/job-posting/muv/patient-care-representative/8d4501d02bbd34fe6a9782835807e113","title":"Patient Care Representative","hash":"8d4501d02bbd34fe6a9782835807e113","postingUrl":"https://www.indeed.com/job/patient-care-representative-3d4f143071dbe3a9"},{"employmentType":"Full-time","postedOn":"5 days ago","description":"<div><p><b>Job Description: </b></p><p>We are a dynamic, well-renowned call center company serving the telephone needs of our medical cannabis patients. This position will entail greeting and directing patient callers by answering the telephone calls of our patients and scheduling them in our multiple locations throughout the state of Florida also determining the nature of the call and directing callers to the appropriate destination and/or following client instructions to obtain a message. You also will be required to make follow-up calls and confirmation calls for the following days. Operators are required to provide accurate, efficient, and professional service to every caller, client, and co-worker. We operate from 6 am-3 pm, serving our East Coast clinics with weekends off.</p><p>Our ideal candidate would be an organized, diligent, and team-oriented individual who excels in conversing professionally with patients on a daily basis. We are looking for someone who is willing to go above and beyond their day-to-day duties to add value to our growing company.</p><p><b>About Our Call Center : </b></p><p>We have been delivering world-class answering, and call center services to medical offices large and small for more than 6 years. We have pioneered many of the concepts that are now commonplace in the industry and our high standards and professionalism have earned us high marks with our patients.</p><p><b>Responsibilities and Duties : </b></p><ul><li>Answer incoming calls and outbound calls as per your training and scheduling patients in multiple clinics throughout the state of Florida.</li><li>Provide quality service by handling each call professionally and efficiently</li><li>Follow company policies and procedures at all times. No exceptions</li><li>Completing special assignments as directed by management</li><li>Be able to work from 6 am-3 pm, with weekends off</li></ul><p><b>Qualifications and Skills : </b></p><ul><li>MUST HAVE CALL CENTER EXPERIENCE! (75-100 calls per person, per day)</li><li>Telephone Skills a MUST</li><li>If you are fluent in Spanish, as well as English, please note that in your resume</li><li>Must be able to type 35-40 wpm and have computer keyboard skills</li><li>Salesforce CRM is a plus!</li><li>Must be able to read/write/communicate professionally and clearly in English</li><li>Must be able to multitask and work under pressure in a fast-paced environment</li><li>Including listening, speaking, talking, typing, and/or reading at the same time</li><li>Must be willing to adapt to changes that may happen daily/weekly/monthly</li><li>Including adapting to changes in schedule, duties, and/or tasks</li><li>Must be able to maintain a positive attitude at all times</li><li>Strong listening skills, attention to detail, and decision-making skills</li><li>Strong work ethic</li><li>Must be able to sit for long periods of time</li><li>Dedicated and career-driven</li><li>Highly developed integrity and commitment to customer satisfaction</li><li>Organization</li><li>Confidentiality</li></ul><p><b>RATE OF PAY: $15.00 to start - FULL TIME 40 HOURS</b></p><p>Job Type: Full-time</p><p>Pay: $15.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Monday to Friday</li></ul><p>Ability to commute/relocate:</p><ul><li>Las Vegas, NV: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>Multiple locations</li></ul><p>Work Remotely:</p><ul><li>Temporarily due to COVID-19</li></ul></div>","company":{"companyType":"Private/Startup","name":"Green Medical Marketing LLC","logoUrl":"/logos/green-medical-marketing-llc-68eee8e4281b4b8b66bb755333f7b83d.png"},"location":{"country":"United States","address":"Las Vegas, NV 89148","city":"Las Vegas","stateProvince":"NV"},"frontendLink":"/job-posting/green-medical-marketing-llc/call-center-representative/361a2f6a96cb62a983ffde8712a2ac94","title":"Call Center Representative","hash":"361a2f6a96cb62a983ffde8712a2ac94","postingUrl":"https://www.indeed.com/job/call-center-representative-87c5eff6fba2c736"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p>There is a position open for a Customer Service Representative at CA licensed, Oakland-based Cannabis Testing Laboratory. The position will be responsible for front office reception, client management, and minor clerical support reporting to the Vice President. The position can be full or part time, depending on the candidate’s needs and availability. Successful candidates must present themselves professionally and with an ease of communication. MJ friendly and experience with quick books a plus.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $25.00 - $30.00 per hour</p><p><b>Benefits:</b></p><p>• Dental insurance</p><p>• Health insurance</p><p>• Life insurance</p><p>• Paid time off</p><p>• Vision insurance</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p><b>Supplemental Pay:</b></p><p>• Bonus pay</p><p><b>COVID-19 considerations:</b></p><p>The laboratory maintains strict COVID-19 policies including mask mandates, plexiglass barriers, and shields upon request for all employees.</p><p><b>Ability to commute/relocate:</b></p><p>• Oakland, CA 94621: Reliably commute or planning to relocate before starting work (Preferred)</p><p><b>Education:</b></p><p>• Associate (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"companyType":"Private/Growth","name":"CW Analytical","logoUrl":"/logos/cw-analytical-f7a725d0dc38850f66bbe03676848a29.jpeg"},"location":{"country":"United States","address":"Oakland, CA, USA","city":"Oakland","stateProvince":"CA"},"frontendLink":"/job-posting/cw-analytical/customer-service-representative/71492798316c7e2b9f50057e5d261dee","title":"Customer Service Representative","hash":"71492798316c7e2b9f50057e5d261dee","postingUrl":"https://tarta.ai/j/5OC-z3sBKVDGKatzfWD2-customer-service-representative-in-oakland-ca-at-cw-analytical"},{"employmentType":"Part-time, Temporary","postedOn":"2 days ago","description":"<div><p>Job description</p><p>The Organization</p><p>At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province. The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores. We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>The Job</p><p>The Customer Service Agents for the Customer Care Centre (CCC), Cannabis Operations, are responsible for providing superior customer experiences. The Agents will be working with our customers by responding to their issues, concerns and requests for service. Agents will coordinate with our internal teams and customers, resolving customer issues within a timely manner via email, phone, etc. while bringing a positive attitude and being a great team player. The Agents are friendly, detail-oriented, passionate, professional and technology savvy team members who have the ability to create the finest experiences for our internal and external customers. Please review the attached job description for a complete list of duties, qualifications, and competencies. To be considered for this opportunity, applicants must submit a cover letter and resume clearly identifying how they meet the qualifications necessary for this position.</p><p>Enhanced security screening is required.</p><p>Please note: Auxiliary Customer Service Agents are expected to be available for daily recall. Auxiliary positions are on-call, which means that hours of work are not guaranteed and will be subject to availability. Auxiliary Customer Service Agents are pre-scheduled as much as possible, and are on-call up to 35 hours a week. Auxiliary employees can restrict availability upon approval from the Manager, Customer Care Centre. Please clearly indicate your daily availability in your application.</p><p>How To Apply</p><p>Apply online via Indeed. For complete details about this opportunity, including accountabilities, please refer to the details below. For specific position related enquiries, please contact Cisco Pacheco by phone, at <span><a href=\"tel:+1-604-420-8600\">604-420-8600</a></span>.</p><p>Qualifications</p><p>Education and Experience:</p><ul><li>Minimum of two years recent*, related experience in a customer service capacity servicing internal and external clients/customers and successful completion of a certificate/diploma.</li></ul><ul><li>Preferred qualifications include:</li></ul><p>Experience working in a call centre environment.</p><p>Cannabis knowledge, demonstrated through experience in the cannabis industry or courses from an accredited post-secondary institution</p><p>* Recent is defined as occurring within the last five years.</p><p>To be considered for this position, applicants must clearly indicate that they have the following:</p><ul><li>Must be minimum 19 years of age.</li></ul><ul><li>May be required to work a variety of shift patterns; available to work a rotating roster, including evenings and weekends.</li></ul><p>Knowledge of:</p><ul><li>Working knowledge of CRM systems.</li></ul><ul><li>A high level of proficiency in Microsoft Word, Outlook and Microsoft Excel (utilization of formatting and formula functions, skills pertaining to linking documents and sheets and provide recommendations to automate manual processes).</li></ul><ul><li>Working knowledge of Cannabis and educated in consumer trends and current industry.</li></ul><ul><li>Efficient and internet savvy applications encouraged.</li></ul><p>Skills &amp; Abilities</p><ul><li>Demonstrated strong skills in time management, organization and communication.</li></ul><ul><li>Excellent verbal and written communication skills.</li></ul><ul><li>Ability to establish good working relationships both internally and externally in a team environment.</li></ul><ul><li>Proven ability demonstrating strong attention to detail, the ability to work independently, work under pressure to meet deadlines, an aptitude for multitasking and strong follow up skills</li><li>Demonstrated ability to apply and interpret policies/practices.</li></ul><ul><li>Ability to resolve day to day client concerns while meeting or exceeding expectations and maintaining a high level of customer service.</li></ul><ul><li>Able to thrive is a fast paced environment where change is a constant.</li></ul><p>Job Types: Part-time, Temporary</p><p>Salary: $23.50-$26.50 per hour</p><p>Part-time hours: 35 per week</p><p>Job Types: Part-time, Temporary</p><p>Salary: $23.50-$26.50 per hour</p><p>Additional pay:</p><ul><li>Overtime pay</li></ul><p>Schedule:</p><ul><li>10 hour shift</li></ul><p>Education:</p><ul><li>Secondary School (preferred)</li></ul><p>Experience:</p><ul><li>customer service: 1 year (preferred)</li></ul></div>","company":{"companyType":"Government","name":"BC Liquor Distribution Branch","logoUrl":"/logos/bc-liquor-stores-0b0a7e4c37734c591e05c3a8aca37857.jpeg"},"location":{"country":"Canada","address":"Burnaby, BC","city":"Burnaby","stateProvince":"BC"},"frontendLink":"/job-posting/bc-liquor-distribution-branch/customer-service-agent-customer-care-centre-cannabis-operations/564abdae90cc45c0847ab25f97209e65","title":"Customer Service Agent, Customer Care Centre, Cannabis Operations","hash":"564abdae90cc45c0847ab25f97209e65","postingUrl":"https://ca.indeed.com/job/customer-service-agent-customer-care-centre-cannabis-operations-63eed7cff8898048"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p><b>Company Overview: </b></p><p>Kaycha Labs is a leading provider of innovative Cannabis and Hemp testing technologies and methods. We perform product testing to help ensure compliance with state and federal regulations. We provide comprehensive cannabis testing for potency, homogeneity, heavy metals, microbial contamination, mycotoxins, residual solvents, terpenes, and pesticides.</p><p><b>Job Purpose: </b></p><p>The Client Relations Specialist will be responsible for customer relations, accounting and operations support. This position will also interface with multiple departments and customers. This role will primarily focus on lab operations support.</p><p><b>Essential Duties &amp; Responsibilities: </b></p><ul><li>Answer phones and route calls to the appropriate party.</li></ul><ul><li>Greet incoming visits and escort to appropriate areas.</li></ul><ul><li>Receive, sort and distribute incoming mail.</li></ul><ul><li>Order office supplies and keep inventory of stock.</li></ul><ul><li>Deliver deposit checks to accounting.</li></ul><ul><li>Create and process customer invoices.</li></ul><ul><li>Process credit card payments in Blackstone.</li></ul><ul><li>Coordinate with clients on payment processing of sample orders.</li></ul><ul><li>Receive all incoming work from internal and external clients and process work orders through the company Laboratory Information Management System (LIMS).</li></ul><ul><li>Prepare and manage shipments with partner labs.</li></ul><ul><li>Special projects and errands as needed, including transportation of packages to local shipping companies.</li></ul><ul><li>Responsible for shipping and receiving of orders and supplies, which includes light lifting duty (packages up to 40 lbs)</li></ul><ul><li>Maintain compliance with health and safety guidelines for a lab environment.</li></ul><ul><li>Other duties and/or special projects as assigned.</li></ul><p><b>Skills, Abilities and Competencies: </b></p><ul><li>Excellent communication skills and ability to effectively work, problem solve, and communicate with multiple levels of the organization.</li></ul><ul><li>Ability to work in a dynamic, fast-paced deadline environment while successfully managing multiple tasks.</li></ul><ul><li>Proficiency in Microsoft Office suite, including Excel, PowerPoint, and Word.</li></ul><ul><li>Strong understanding of standard laboratory protocol.</li></ul><ul><li>Ability to maintain an incredibly high degree of attention to detail and accuracy.</li></ul><ul><li>Strong agility, engagement, and flexibility in an ever-changing environment.</li></ul><ul><li>Working knowledge of logging, organizing, and analyzing data.</li></ul><p><b>Education &amp; Experience: </b></p><ul><li>High School diploma or equivalent required. Higher level degree preferred.</li></ul><ul><li>1+ years of experience working within a lab environment.</li></ul><ul><li>1+ years of experience in sample collection and logging within a lab environment.</li></ul><ul><li>Proficient knowledge of MS Office Suite (Excel, Word, PowerPoint)</li></ul><ul><li>Quickbooks experience a plus.</li></ul><ul><li>Organizes and handles multiple priorities simultaneously.</li></ul><ul><li>Completes work assignments within time and quality constraints</li></ul><ul><li>Exposure to the cannabis industry desired.</li></ul><p><b>Other: </b></p><ul><li>Must pass Level 2 background check.</li></ul><ul><li>Kaycha Labs offers a competitive and comprehensive benefits package including health, dental, vision and time off.</li></ul><ul><li>Kaycha Labs is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.</li></ul><p>Job Type: Full-time</p><p>Pay: $16.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Day shift</li></ul><p>Application Question(s):</p><ul><li>What is your desired compensation?</li><li>What is the earliest date you can begin employment?</li><li>Best phone number/email to reach you at?</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 2 years (Required)</li><li>QuickBooks: 1 year (Preferred)</li><li>METRC: 1 year (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Established","name":"Kaycha Labs","logoUrl":"/logos/kaycha-labs-789b33a03a0e6aef4d8e5df1ca8e1cae.jpeg"},"location":{"country":"United States","address":"Davie, FL 33314","city":"Davie","stateProvince":"FL"},"frontendLink":"/job-posting/kaycha-labs/client-relations-specialist/2c5e64b94122cbed545ca69a0f63f5ea","title":"Client Relations Specialist","hash":"2c5e64b94122cbed545ca69a0f63f5ea","postingUrl":"https://www.indeed.com/job/client-relations-specialist-46a7b37539f9e7fb"},{"employmentType":"Full-time, Permanent","postedOn":"7 days ago","description":"<div><p>This individual will be developing and maintaining the medical sales program. The Cannabis Client Care Rep will handle all phone calls, manage online menus, guide customers through ordering process, explain products, and create orders. This will require a thorough understanding of Health Canada’s Cannabis regulations as well as the ability to adapt and learn software modules to execute this program. This individual must be detail oriented as well as exhibit exceptional problem solving and customer service skills.</p><p><b>About AtlantiCann Medical</b></p><p>AtlantiCann Medical is majority owned by the Mi’kmaq First Nations of Nova Scotia.</p><p>We are proud to be producing quality cannabis in Mi’kma’ki, the ancestral and unceded territory of the Mi’kmaq People. The 8-point star, a symbol very important to the Mi’kmaq community, often presents with 4 colours signifying unity between the four races of people as well as the 4 directions (North, South, East and West), emphasizing balance within oneself and mother earth.</p><p>We are proud to embrace these values and provide Mi’Kmaq product to NS and across the nation.</p><p>We are an equal opportunity employer and adhere to fair employment practices.</p><p>Responsibilities:</p><ul><li>Responding to inbound communications (phone, email, medical software platform)</li><li>Outbound calls to new and existing clients</li><li>Communicating with patients on an ongoing basis to assist them with whatever needs they may have</li><li>Provide exceptional client care</li><li>Must be flexible to work alternative shifts, including evenings and weekends</li><li>Work with software team to finalize medical platform set up medical platform and sales web portal.</li><li>Familiarize and create/modify procedure for entering customer orders, fulfillment and logistics.</li><li>Review client orders and verify authenticity as required</li><li>Maintenance and enhancement of customer relations and maintaining customer files.</li><li>Answering incoming calls from customers, educate and answer questions in their cannabis ordering</li><li>Understanding the law and regulations as it pertains to obtaining your cannabis medical card.</li><li>Receive, process, and verify the accuracy of orders and client registration information.</li><li>Will adhere to all occupational health and safety regulations and inhouse policies</li><li>Initiate required action for response to customer service requests including maintaining customer files and communicating information to the appropriate departments</li><li>Collect and disseminate feedback based on client follow up calls</li><li>Clerical and administrative tasks as needed</li></ul><p>Qualifications and Education Requirements</p><ul><li>Experience in the Medical/Cannabis Industry</li><li>Educated in Medical Cannabis/Terpenes/CBD/The Endocannabinoid system</li><li>Bilingual in French is an asset</li><li>Familiarity with Ample Organics is an asset</li><li>Post-secondary degree in Health Care or Business Administration</li><li>Experience in a call center</li><li>Excellent interpersonal and communication skills</li><li>Positive energy and enthusiasm every day</li><li>Friendly and outgoing personality</li><li>Experience in providing excellent customer service</li><li>Strong work ethic</li><li>Exceptional attention to detail</li><li>Proficient computer skills (Word, Excel, Outlook)</li><li>Ability to adapt to technology and software platforms easily</li><li>Available to work evening hours and weekends</li></ul><p>Employees will be required to complete a background check prior to starting work. This may include verifying work references, validating all credentials and criminal record checks. * It is a requirement that the selected Candidate be legally eligible to work in Canada at the time an offer is presented</p><p>Job Types: Full-time, Permanent</p><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Employee assistance program</li><li>Extended health care</li><li>Life insurance</li><li>On-site parking</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>Day shift</li><li>Monday to Friday</li><li>Overtime</li><li>Weekends</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"AtlantiCann Medical Inc"},"location":{"country":"Canada","address":"Lower Sackville, NS","city":"Lower Sackville","stateProvince":"NS"},"frontendLink":"/job-posting/atlanticann-medical-inc/cannabis-client-care-representative/74a7187ea37822c3a4d440b6a7fe6a35","title":"Cannabis Client Care Representative","hash":"74a7187ea37822c3a4d440b6a7fe6a35","postingUrl":"https://ca.indeed.com/job/cannabis-client-care-representative-e2ccc834ccf332e0"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p><b>Reena Group of Companies</b> provide support to the health and wellness industry by providing Analytical Testing, Regulatory Affairs and Contract Manufacturing services.</p><p><b>www.thereenagroup.com</b></p><p>As an Customer Service Coordinator / Order Management , you will be responsible for provides customer service to customers in Canada providing information on products, pricing, order entry, order status &amp; shipping arrangements .</p><p><b>Job Description: </b></p><ul><li>Perform inside sales functions by sending cold emails, calling customers and encouraging sales in-house</li></ul><ul><li>Enter daily orders from customers</li></ul><ul><li>Respond to customer inquiries timely resolving product or service problems via email or phone</li><li>Coordinate orders with Production and Customer</li></ul><ul><li>Check daily open orders and back-orders to ensure products are being shipped</li></ul><ul><li>Assist other team members with daily distribution of work and for coverages</li></ul><ul><li>Be punctual and conscientious about serving customers</li></ul><ul><li>Respect confidentiality</li></ul><ul><li>Take and process credit card payments accurately</li></ul><p><b>Qualifications: </b></p><ul><li>Post-secondary education preferred</li><li>2-3 years of similar customer service or inside sales experience supporting order entry and a variety of in-office customer support functions</li><li>Must have excellent written and oral communication skills to write clear emails to customers and to respond to phone inquiries</li><li>Strong Microsoft computer skills and ability to quickly learn in-house systems</li><li>Attention to detail and inputting accuracy is needed</li><li>Experience working in a team environment demonstrating flexibility, adaptability and working in a high-volume, fast paced environment</li><li>Strong analytical and problem-solving skills to understand processes and where customers may be experiencing issues and how to resolve issues</li></ul><p><b>Operations During COVID-19:</b></p><p>We continue to closely monitor the COVID-19 situation as well we are working to comply with advice being provided by both levels of the Canadian government.</p><p>Our parent company, Reena Group provides essential goods and services to the pharmaceutical, food, natural health products and medical cannabis industries, who are playing a pivotal role in responding to the crisis by ensuring the availability of products and supplies necessary to respond medically and economically both in Canada and the United States.</p><p>During this unprecedented time, our number one priority is the safety of our employees, customers and communities. To continue our operations we have proactively adopted modified working practices, and taken all the warranted precautions to mitigate the risk of COVID-19 transmission and to ensure a safe environment to ensure that we comply with the principles of social distancing.</p><p>Job Type: Full-time</p><p>Salary: $38,000.00-$40,000.00 per year</p><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Experience:</p><ul><li>customer service: 2 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Established","name":"Reena Group of Companies","logoUrl":"/logos/reena-group-0e0816809c00afb0b1ea75ae30f1bfa2.png"},"location":{"country":"Canada","address":"Mississauga, ON","city":"Mississauga","stateProvince":"ON"},"frontendLink":"/job-posting/reena-group-of-companies/customer-service-coordinator-order-management/1d50d180a35885b990a99c3645dc7a1b","title":"Customer Service Coordinator / Order Management","hash":"1d50d180a35885b990a99c3645dc7a1b","postingUrl":"https://ca.indeed.com/job/customer-service-coordinator-order-management-0d0f4276adcf7c6f"},{"employmentType":"Full-time","postedOn":"9 days ago","description":"<div><p><b>Location:</b></p><p>North Palm Beach, FL</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.</p><p>IN A NUTSHELL…</p><p>The Guide is responsible for interacting with patients in our store locations, providing knowledge, information, and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. The Guide may report directly to the Store Manager, Assistant Store Manager, and Lead Guides. Supports the stores financial and KPI’s goals. Consistently follows the established operational processes.</p><p>This role is with Florida Market, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.</p><p><b>WHAT YOU WILL BE DOING</b></p><p>Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.</p><p>Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.</p><p>Maintain thorough product knowledge through participation in internal training programs to answer concerns and/or questions promptly and efficiently, referring to store management team when appropriate.</p><p>Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records</p><p>Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance</p><p>Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)</p><p>Responsible for maintaining the cleanliness of the store</p><p>Supports the teamwork effort in both opening and closing procedures</p><p>Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands</p><p>Performs other duties and tasks as assigned</p><p>EXPERIENCE AND SKILLS YOU’LL BRING</p><p>1-year customer service, retail, or related experience (Preferred)</p><p>Must be flexible regarding work schedule, including evenings, weekends, and holidays</p><p>Microsoft Office Suite proficient level (Preferred)</p><p>Strong attention to detail and ability to multitask and manage time effectively</p><p>Excellent communication and organizational skills</p><p>Ability to work in a fast-paced, changing, and challenging environment.</p><p>Ability to deal with problems and resolve in a timely and professional manner</p><p>Positive attitude and strong work ethic</p><p>Demonstrates high emotional intelligence and ability to build relationships in store and cross-functionally</p><p>Passionate about the importance of medical marijuana</p><p>Age 21 or over (Required)</p><p>High School Diploma or equivalent (Required)</p><p>Valid Government-Issued Photo ID (Required)</p><p>YOU WILL BE SUCCESSFUL IF YOU…</p><p>Are self-motivated; micro-managing isn’t fun for anyone</p><p>Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>Can work fast and be flexible; our industry is always changing</p><p>Play nice with others; we collaborate with each other a lot</p><p>Think creatively; sometimes, the “traditional” solution isn’t the best one</p><p><b>WHAT YOU GET</b></p><p>Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs</p><p>Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>Employee discount</p><p>Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>Ability to stand for prolonged periods of time, counting, calculating and computer processing operations.</p><p>Ability to lift 30 lbs. unassisted</p><p>Constantly operate a computer and other office machinery</p><p>Kneeling, stooping, crouching, reaching for things on shelving with assisted ladders throughout the duration of the shift</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 32726PandoLogic. Keywords: Assistant Store Manager, Location: Stuart, FL - 34995</p></div>","company":{"companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Stuart, FL, USA","city":"Stuart","stateProvince":"FL"},"frontendLink":"/job-posting/surterra-wellness/customer-care-representative/270ab8dbf9740fc1fe1e8f42bb56ae66","title":"Customer Care Representative","hash":"270ab8dbf9740fc1fe1e8f42bb56ae66","postingUrl":"https://lensa.com/customer-care-representative-jobs/stuart/jd/6e338a5c3004f9c578698a4a37ffeee9"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>We are a new and growing legal cannabis delivery service. We are looking for dispatchers / customer service representative who are excited about building a new operation and creating a positive and sustainable culture for our new brand. We are willing to teach the right person about cannabis, however personality is a must ! If you want to compete in sales or have worked in restaurants, coffee or high pressure jobs We might be looking for you!</p><p>Overview – This role is responsible for the customer’s experience with our brand and products. This means being on-time, accurate, friendly and safe. The sale/dispatch role carries an enhanced responsibility to execute procedures regarding inventory, safety, security and sales.</p><p>Responsibilities -</p><p>• Act with integrity in all things.</p><p>• Accept, verify and process new delivery customers</p><p>• Provide the customer with product solutions that exceed their expectations.</p><p>• Execute the detailed and specific procedures described in the Delivery SOP's</p><p>• Accurately conduct sales and inventory transactions as prescribed by the company POS system including the picking and staging of delivery orders.</p><p>• Observe all company policies, rules and regulations.</p><p>• Maintain detailed knowledge of all products including effects, inventory levels and promotions.</p><p>• Promote a team first working environment.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $18.00 - $19.00 per hour</p><p><b>Benefits:</b></p><p>• Employee discount</p><p><b>Schedule:</b></p><p>• 8 hour shift</p><p>• Holidays</p><p>• Weekend availability</p><p><b>Ability to commute/relocate:</b></p><p>• Walnut Creek, CA 94597: Reliably commute or planning to relocate before starting work (Preferred)</p><p><b>Experience:</b></p><p>• Dispatching: 1 year (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"name":"Cannabis Company"},"location":{"country":"United States","address":"Walnut Creek, CA, USA","city":"Walnut Creek","stateProvince":"CA"},"frontendLink":"/job-posting/cannabis-company/dispatcher-customer-service/4dcce4c8c1ddaf66b3d70976ec8b5021","title":"Dispatcher/Customer Service","hash":"4dcce4c8c1ddaf66b3d70976ec8b5021","postingUrl":"https://www.salary.com/job/cannabis-company/dispatcher-customer-service/4c4aadb3-b4d1-4fe3-b590-f7bd1debbf0a"},{"employmentType":"Contractor","postedOn":"10 days ago","description":"<div><p>Bilingual Customer Service Representative (English and French)</p><p>About Us</p><p>The Ontario Cannabis Store provides safe, responsible access to recreational cannabis for adults 19 and older. We operate the sole legal online store for recreational cannabis in Ontario and is now the provincial wholesaler of cannabis for private retail stores.</p><p>Working at the OCS is a unique opportunity to be part of an agile start-up in a ground-breaking new industry. We’re a diverse team passionate about delivering a great customer experience, working together with mutual respect and building value out of our differences. We’re an inclusive organization that understands that delivering great results comes out of ensuring every voice is heard.</p><p>About the Role</p><p>The OCS is looking for a Bilingual Customer Service Representative (CSR) to join our Omni-Channel Customer Care &amp; Experience team. As CSR, you will be the first point of contact for private recreational cannabis retailers and eCommerce customers, and providing customers with high quality, customer-focused service via phone, live chat, and inbound and outbound email communications in both English and French.</p><p>The CSR will assist in end-to-end processing of wholesale/retailer orders, including providing accounts receivable support, monitoring orders, optimizing multi-channel delivery fulfillment, supporting fraud and order management review, Quality Assurance complaint intake and resolution, delivery investigations, wholesale on-boarding and Retailer Contract maintenance, and problem-solving any transactional order concerns.</p><p>The CSR will proactively review orders for any on-hold or delayed orders to resolve discrepancies or escalate the order to appropriate internal support and help OCS maintain excellent customer service standards. In addition, the CSR will provide KPIs and trend analysis of OMNI Channel customer interactions and provide recommendations to ensure continuous improvement.</p><p>About Your Day</p><p>• Cultivate customer service relationship excellence, through managing account needs on an individual, consistent basis</p><p>• Respond to incoming telephone, email and online live chat inquiries in a professional and engaging manner. Script, deploy and monitor outbound email communications in both English and French</p><p>• Support customer transactional ordering and fulfillment processes, working with Account Management, Supply Chain, Quality Assurance and Merchandising teams</p><p>• Provide customer with up-to-date information on product selection and availability, by working with the merchandising and supply chain departments</p><p>• Support Account Managers in the on-boarding new customers, ensuring a high standard of customer care. Liaise with AGCO licensing officers, Finance and Legal to ensure accurate retailer contract and account information</p><p>• Assist in the resolution of account/order reconciliation discrepancies (ex. Shipment/delivery concerns, order status updates, inventory errors)</p><p>• Assist customers with information, education and FAQ with social responsibility and customer service as the foundation for responses</p><p>• Investigate and work to resolve customer concerns by liaising with OCS internal business partners to provide solutions</p><p>• Monitor OMNI Channel order deck, ensuring orders are tracking for on-time and accurate processing/delivery</p><p>• Proactively investigate orders that are on-hold or appear to have a discrepancy, or require a return, liaising with other teams as needed.</p><p>• Resolve simple order challenges (ex. Address errors or typos) and escalate complex order issues to appropriate internal department.</p><p><b>About You</b></p><p>• Completion of Secondary or Post-secondary education in business, commerce, or related field of study would be an asset.</p><p>• 2+ years of Customer Service work experience. Experience with a dedicated client base or in a contact center is required.</p><p>• Bilingualism (French/English) is required, with superior verbal and written communication in both languages.</p><p>• Intermediate Microsoft Office Skills.</p><p>• Excellent customer service skills.</p><p>Job Details</p><p>• City: Toronto, ON</p><p>• Employment Type: Fixed Term Contract (1 year)</p><p>• Required Travel: Rare</p><p>• Application Deadline: September 13, 2021 at 11:59pm.</p><p>We are committed to providing an accessible, equitable and inclusive candidate and employee experience. We provide reasonable accommodation throughout the recruitment process and in employment. If you require an accommodation please let us know, we will work with you to meet your needs.</p><p>Notice</p><p>The Ontario Cannabis Store (OCS) uses LinkedIn as a service provider to manage the end to end job application and screening process.</p><p>Your personal information is collected for the purpose of evaluating candidates who have applied for job openings. For clarity, personal information in this context includes your resume, cover letter, and all information contained in your LinkedIn profile that you’ve made available based on your privacy settings. Your resume and cover letter will be retained by OCS as long as necessary to complete the recruitment competition to which you have applied. Your documentation will remain on file and may be reviewed for future opportunities that are relevant to your skills and experience.</p><p>Questions related to the job application process can be directed to [email protected]</p></div>","company":{"website":"ocs.ca","companyType":"Government","name":"OCS Ontario Cannabis Store","logoUrl":"/logos/ocs-b67c345b3aee8c617dbc56a9ed68262c.jpeg"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/ocs-ontario-cannabis-store/bilingual-customer-service-representative-english-and-french/961ce1ff7f95c6332d4e6389b2df6dce","title":"Bilingual Customer Service Representative (English and French)","hash":"961ce1ff7f95c6332d4e6389b2df6dce","postingUrl":"https://ca.linkedin.com/jobs/view/bilingual-customer-service-representative-english-and-french-at-ocs-ontario-cannabis-store-2711819128"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p>Summary: This position is primarily responsible for providing customer service and office support in a team environment for a busy analytical hemp testing laboratory.</p><p>Essential Duties and Responsibilities:</p><p>-Answer customer calls, address customer questions/concerns regarding sample submissions, troubleshoot issues, and/or route to appropriate person for resolution.</p><p>-Respond to email correspondence/inquiries from customers.</p><p>-Assist with intake of sample orders into Laboratory Inventory Management System.</p><p>-Assist with opening packages and organizing samples into laboratory workflow.</p><p>-Maintain appearance and cleanliness of lobby and intake office areas.</p><p>*other duties may be assigned as needed</p><p>Competencies: To perform the job successfully, an individual should demonstrate the following competencies:</p><p>-Proficient computer skills, including Outlook, Excel, and Windows 10</p><p>-Knowledge of Hemp Supply Chain and CBD products</p><p>-Understanding of basic scientific and mathematical concepts</p><p>-Excellent customer service skills</p><p>-Highly organized and detail oriented</p><p>-Ability to multitask and meet deadlines</p><p>-Ability to effectively communicate, oral and written</p><p>-Willingness to work with a team</p><p>Education/Experience:</p><p>-Associate degree or higher preferably in Natural Science field;</p><p>-1yr of related experience preferred</p><p>-Currently hold or ability to obtain MED Support Badge</p><p>Age: Must be 21 years or older</p><p>Location: Denver, CO</p><p>Job Type: Full-time</p><p>Pay: $17.00 - $19.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Education:</p><ul><li>Associate (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>License/Certification:</p><ul><li>Colorado MED Badge (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Botanacor","logoUrl":"/logos/botanacor-laboratories-9aae3469474550a2fbb641c33542ee2e.png"},"location":{"country":"United States","address":"Denver, CO 80223","city":"Denver","stateProvince":"CO"},"frontendLink":"/job-posting/botanacor/customer-support-representative/7e1ca5f82bdb7c2bc868c1afd82bad25","title":"Customer Support Representative","hash":"7e1ca5f82bdb7c2bc868c1afd82bad25","postingUrl":"https://www.indeed.com/job/customer-support-representative-a6593c0a3e297edc"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p><b>Job Description</b></p><p>Customer Service Representative</p><p>The CSR is primarily responsible for the customer experience through telephone, email, or online chat interaction.</p><p>Key Duties &amp; Responsibilities</p><p>• Delivers exceptional customer service by listening, interacting, and following up with customers to ensure satisfaction. Works proactively to solve customer complaints and concerns.</p><p>• Builds and increases customer retention, fostering strong relationships, developing brand awareness, and loyalty.</p><p>• Utilize customer, and team member, feedback to readily implement changes to improve the customer experience.</p><p>• Handles sensitive conversations while also protecting the company from liability and breach of various regulations.</p><p>• Effectively utilize technology and software platforms to maintain efficiency, documentation, and reporting.</p><p>• Perform all daily opening and closing procedures for the call center.</p><p>• Provide daily correspondence via email with the RSM and team members as needed.</p><p>• Adheres to all Northeast Alternatives Policies and Procedures.</p><p>• Maintain a clean and organized work environment.</p><p>• Other duties as assigned.</p><p><b>Qualifications:</b></p><p>• 1+ years of Cannabis industry experience preferred.</p><p>• Experience in a communication, customers service, and detail-oriented work environment.</p><p>• Strong interpersonal, verbal, and written communication skills.</p><p>• Ability to maintain composure under pressure, and de-escalate disgruntled customers while proving solutions to resolve any, and all, situations.</p><p>• Full-time (40 Hours per week). Must be available 7 days a week in the morning, afternoon, and evening.</p><p>• High School Graduate or equivalent.</p><p>• Must be 21, and have a clean criminal record.</p><p>• Must have reliable transportation.</p><p>• Ability to lift up to 25 lbs. and push/pull up to 50 lbs.</p><p>• Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.</p><p>Job Types: Full-time</p><p>Company Description</p><p>We are excited about what the Northeast Alternatives (NEA) family has accomplished since opening in June 2019. Whether it's the way we run our business, make our products, or help our customers, we are guided by the principle of making a positive difference in the world. We care for our employees and customers - it's what we're known for. It is why NEA is a great place to start or continue building your career in the exciting new cannabis industry</p></div>","company":{"name":"Northeast Alternatives, Inc."},"location":{"country":"United States","address":"Coldwater, MI, USA","city":"Coldwater","stateProvince":"MI"},"frontendLink":"/job-posting/northeast-alternatives-inc/customer-service-associate/6e3a766b5ed8449b2468f9a6e4385251","title":"Customer Service Associate","hash":"6e3a766b5ed8449b2468f9a6e4385251","postingUrl":"https://www.ziprecruiter.com/c/Northeast-Alternatives,-Inc./Job/Customer-Service-Associate/-in-Coldwater,MI?jid=00abb9f8dcfab5c5"},{"employmentType":"Full-time","postedOn":"7 days ago","description":"<div><p><b>COMPANY</b></p><p><b>We are setting the industry standard to influence and inspire through our innovative methods. We merge together cannabis culture with cutting-edge technology to deliver the best possible customer and employee experience(s).</b></p><p><b>The company operates a fully integrated cannabis business with a footprint that covers the entire breadth of the state of California; the world's largest cannabis market. We control our supply chain from cultivation to retail, which enables us to deliver clean and tested cannabis products at unmatched prices.</b></p><p><b>Our mission is to provide the one-stop-shop cannabis experience by offering exceptional customer experience service and diversified products. We strive to build long-term customer loyalty.</b></p><p><b>POSITION</b></p><p><b>The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.</b></p><p><b>RESPONSIBILITIES</b><br /><b>.</b></p><p><b> * Fields customer questions and complaints; when the issue is beyond the representative’s</b></p><p><b>knowledge forwards to the assigned specialist or other appropriate staff.</b></p><p><b> * Ensures that appropriate actions are taken to resolve customers’ problems and concerns.</b></p><p><b> * Maintains customer accounts and records of customer interactions with details of inquiries,</b></p><p><b>complaints, or comments.</b></p><p><b> * Performs other related duties as assigned.</b></p><p><b>Experience</b></p><p><b> * Excellent communication skills including active listening.</b></p><p><b> * Service-oriented and able to resolve customer grievances.</b></p><p><b> * High school diploma or equivalent.</b></p><p><b> * Customer service experience required.</b></p><p><b>Physical Requirements</b></p><p><b> * Prolonged periods sitting at a desk and working on a computer.</b></p><p><b> * Must be able to lift up to 15 pounds at times</b></p><p><b>Other Details</b></p><p><b>This is a full-time position based out of DTLA.</b></p><p><b>We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.</b></p><p><b>IGS Solutions LLC is committed to employing a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</b></p><p><b>Accommodations are available upon request for candidates taking part in all aspects of the selection process.</b></p><p><b>One last note: the chosen applicant will be required to successfully complete background and reference checks.</b></p><p><b>Due to Covid-19, we are doing everything we can to keep our team and customers safe. This means individual offices or widely spaced workstations. We also provide extra masks, shields, hand sanitizer, and gloves as needed. We are an essential business and we require our team to work in the office.</b></p><p><b>We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</b></p><p><b>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</b></p><p>Job Type: Full-time</p><p>Pay: $16.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Ability to commute/relocate:</p><ul><li>Los Angeles, CA 90033: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul></div>","company":{"companyType":"Private/Growth","name":"IGS Solutions LLC","logoUrl":"/logos/igs-solutions-llc-345c6205d011c0ae1e37e4ad77edb1b1.png"},"location":{"country":"United States","address":"Los Angeles, CA 90033","city":"Los Angeles","stateProvince":"CA"},"frontendLink":"/job-posting/igs-solutions-llc/customer-service-representative-cannabis-industry/4e6f6b07b65785128607c8ee8c548667","title":"Customer Service Representative - Cannabis Industry","hash":"4e6f6b07b65785128607c8ee8c548667","postingUrl":"https://www.indeed.com/job/customer-service-representative-cannabis-industry-89253b048347efdf"},{"employmentType":"Full-time","postedOn":"11 days ago","description":"<div><p><b>Location:</b></p><p>North Palm Beach, FL</p><p><b>PARALLEL</b></p><p>Everyone is welcome here. Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.</p><p>So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve.</p><p>IN A NUTSHELL…</p><p>The Guide is responsible for interacting with patients in our store locations, providing knowledge, information, and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. The Guide may report directly to the Store Manager, Assistant Store Manager, and Lead Guides. Supports the stores financial and KPI’s goals. Consistently follows the established operational processes.</p><p>This role is with Florida Market, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com.</p><p><b>WHAT YOU WILL BE DOING</b></p><p>• Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model.</p><p>• Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration.</p><p>• Maintain thorough product knowledge through participation in internal training programs to answer concerns and/or questions promptly and efficiently, referring to store management team when appropriate.</p><p>• Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records</p><p>• Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance</p><p>• Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS)</p><p>• Responsible for maintaining the cleanliness of the store</p><p>• Supports the teamwork effort in both opening and closing procedures</p><p>• Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands</p><p>• Performs other duties and tasks as assigned</p><p>EXPERIENCE AND SKILLS YOU’LL BRING</p><p>• 1-year customer service, retail, or related experience (Preferred)</p><p>• Must be flexible regarding work schedule, including evenings, weekends, and holidays</p><p>• Microsoft Office Suite proficient level (Preferred)</p><p>• Strong attention to detail and ability to multitask and manage time effectively</p><p>• Excellent communication and organizational skills</p><p>• Ability to work in a fast-paced, changing, and challenging environment.</p><p>• Ability to deal with problems and resolve in a timely and professional manner</p><p>• Positive attitude and strong work ethic</p><p>• Demonstrates high emotional intelligence and ability to build relationships in store and cross-functionally</p><p>• Passionate about the importance of medical marijuana</p><p>• Age 21 or over (Required)</p><p>• High School Diploma or equivalent (Required)</p><p>• Valid Government-Issued Photo ID (Required)</p><p>YOU WILL BE SUCCESSFUL IF YOU…</p><p>• Are self-motivated; micro-managing isn’t fun for anyone</p><p>• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done</p><p>• Can work fast and be flexible; our industry is always changing</p><p>• Play nice with others; we collaborate with each other a lot</p><p>• Think creatively; sometimes, the “traditional” solution isn’t the best one</p><p><b>WHAT YOU GET</b></p><p>• Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs</p><p>• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements</p><p>• Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry</p><p>• Employee discount</p><p>• Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity</p><p><b>PHYSICAL REQUIREMENTS</b></p><p>• Ability to stand for prolonged periods of time, counting, calculating and computer processing operations.</p><p>• Ability to lift 30 lbs. unassisted</p><p>• Constantly operate a computer and other office machinery</p><p>• Kneeling, stooping, crouching, reaching for things on shelving with assisted ladders throughout the duration of the shift</p><p>PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES</p><p>Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids.</p><p>Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement.</p><p>Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility</p><p>We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.</p><p><b>DISCLAIMER</b></p><p>Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates.</p><p>Internal ID: 34463PandoLogic. Keywords: Assistant Store Manager, Location: Loxahatchee, FL - 33470</p></div>","company":{"companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Loxahatchee, FL, USA","city":"Loxahatchee","stateProvince":"FL"},"frontendLink":"/job-posting/surterra-wellness/customer-care-representative/7773c5a2f5f9cd3532db0866da0a7377","title":"Customer Care Representative","hash":"7773c5a2f5f9cd3532db0866da0a7377","postingUrl":"https://lensa.com/customer-care-representative-jobs/loxahatchee/jd/8813cfd42e5feeb8d6c37cc0a7538561"},{"employmentType":"Part-time, Permanent","postedOn":"1 day ago","description":"<div><p><b>Company Overview</b></p><p><i>At Pathway Health, we are committed to delivering personalized care to help improve a patients' quality of life. We strive to provide patients with timely access to personalized treatment plans using advanced and clinically-proven solutions to achieve the best outcomes.</i></p><p><i>Pathway Health is one of the largest providers of out-of-hospital pain management services in Canada. We own and operate nine community-based clinics across four provinces where our team of health professionals work together to help patients by using a variety of evidence-based approaches. Our patient care programs utilize an interdisciplinary approach that includes trained pain specialists, physical and occupational therapists, psychologists, nurses and other healthcare providers. Pathway Health has also developed an expertise in harm reduction where medicinal cannabis is being used as an alternative to traditional opioids.</i></p><p><i>Pathway Health Corp. (PHC) being a unique health services provider owns The Clinic Network (TCN). TCN facilitates appropriate patient access to, and utilization of medical cannabis through its national network of tele-health based medical cannabis clinics. More information about PHC and TCN can be found at: www.pathwayhealth.ca.</i> <i>TCN’s divisions have collectively provided care to over 100,000 medical cannabis patients.</i></p><p><i>TCN is currently accepting applications for the position of <b>Bilingual Nurse Educator</b>, based in Ontario, Canada. This position will be part-time initially. The Nurse Educator will be responsible for providing medical cannabis care via tele-health to patients, in both French and English. This will include: medical cannabis education, coordinating appointments, patient monitoring, medical document management, interacting with nurses, non-nursing staff, Physicians, Nurse Practitioners, and other healthcare providers in the circle of care. The successful candidate will also be expected to help foster a positive, compliant work environment and identify operational efficiencies.</i></p><p><b>The following is how you can make a difference: </b></p><p>All responsibilities identified below are for the Company; however, there may be some cross</p><p>over related to operating subsidiaries.</p><p><b>General Responsibilities: </b></p><p>§ Carry out independent and delegated nursing tasks in collaboration with a multidisciplinary team, while meeting applicable college regulations, procedures, standards, guidelines and applicable provincial or federal regulations.</p><p>§ Ensure that patient health records are administrated and retained in compliance with privacy regulations (e.g. PIPEDA &amp; PHIA).</p><p>§ Utilize an EMR to create and maintain electronic patient files, while adhering to nursing documentation standards.</p><p>§ Plan, coordinate and conduct in-person or tele-health clinics in conjunction with Physicians and NPs.</p><p>§ Schedule patient appointments.</p><p>§ Complete patient intakes and medical histories which may involve utilization of provincial health databases.</p><p>§ Administer patient consents.</p><p>§ Summarize and present patient cases to NPs, Physicians and other Health Care Practitioners (HCPs) for review.</p><p>§ Educate patients and other HCPs on medical cannabis and associated regulations, either individually or through group sessions.</p><p>§ Assist patients with processing of medical documents, selection of Licenced Sellers and selection of appropriate medical cannabis products that align with a care plan.</p><p>§ Provide medical cannabis dosing/titration advice to patients.</p><p>§ Send Physicians/NPs/other HCPs follow-up letters and monitor patients as required.</p><p>§ Report to the Lead Nurse Educator</p><p>§ Answer calls and email inquiries from patients, Licensed Sellers , HCPs, vendors and the general public.</p><p>§ Provide administrative support and assist with staff scheduling as required.</p><p>§ Assist with measurement of clinic performance and achieving KPIs.</p><p>§ Participate in the creation and revision of standard operating procedures, corporate and clinic policies.</p><p>§ Assist with training of new staff and development of training manuals.</p><p>§ Champion the culture of TCN by fostering a positive, collaborative respectful work environment.</p><p>§ Adhere to corporate health and safety protocols. Participate in health and safety activities or tasks as assigned.</p><p>§ Participate in meetings, workshops and help co-ordinate and participate in conferences, as required.</p><p>§ Assist in maintenance of website content.</p><p>§ Other duties as determined by management.</p><p><b>Required Education, Skills and Qualifications: </b></p><p><b>Abilities and Knowledge: </b></p><p>§ Strong written and verbal communication skills.</p><p>§ Superior time management and organizational skills.</p><p>§ Team oriented.</p><p>§ Ability to think critically and analyze data.</p><p>§ Strong presentation skills.</p><p>§ Patient education/counselling experience.</p><p>§ Experience working within a clinic environment.</p><p>§ Knowledge of Veterans Affairs Canada processes, the Cannabis Act and related regulations.</p><p>§ Knowledge/experience working with insurance companies is an asset.</p><p>§ Experience working with Electronic Medical Record (EMR) software and tele-health platforms.</p><p>§ Understanding of billing codes and software an asset</p><p>§ Ability to efficiently assist patients with attention to empathy, respect and confidentiality.</p><p>§ Ability to fluently read, write and speak in both French and English is a requirement.</p><p>§ Experience in the medical cannabis industry, particularly related to medical cannabis patient education, is preferred.</p><p><b>Education and Registration: </b></p><p>§ RPN or RN designation.</p><p>§ Registered and in good standing with the College of Nurses of Ontario.</p><p>§ Degree or diploma in nursing.</p><p>§ Formal education in medical cannabis (coursework, diplomas, certificates) preferred.</p><p><b>Working Environment &amp; Travel: </b></p><p>§ Virtual or in-person interactions with staff, patients, and practitioners in a structured clinic environment</p><p>§ Shifts are typically Monday to Friday - regular business hours</p><p>§ Minimal travel</p><p>§ Above subject to change depending upon the needs of the business</p><p><b>Requirement</b></p><p>§ All employees /consultants / allied partners working within any of our offices or clinics must be fully vaccinated and provide proof of vaccination</p><p>§ Under health &amp; safety legislation, employees / consultants / allied partners working within any of our clinics or places of work have an obligation to ensure the safety of themselves and those around them, which includes the assurance that they have immunity to the covid-19 virus, unless there is a medical or religious reason not to</p><p>§ If this is the case, a conversation with Human Resources is required to discuss and determine how we can ensure your protection and the protection of those around you</p><p><b>** Management reserves the right to change the scope of the role acting reasonably. **</b></p><p>Part-time hours: 8 per week</p><p>Job Types: Part-time, Permanent</p><p>Salary: From $23.00 per hour</p><p>Schedule:</p><ul><li>Monday to Friday</li></ul><p>Experience:</p><ul><li>nurse educator: 1 year (preferred)</li><li>medical cannabis: 1 year (preferred)</li></ul><p>Language:</p><ul><li>and write French and English fluently (required)</li></ul><p>Licence/Certification:</p><ul><li>RPN or RN with the Ontario College of Nurses (required)</li></ul><p>Work remotely:</p><ul><li>Yes</li></ul></div>","company":{"companyType":"Private/Established","name":"Pathway Health Corp","logoUrl":"/logos/pathway-health-corp-d1d039dc0e0b17978995d943499958b3.png"},"location":{"country":"Canada","address":"Greater Toronto Area, ON","city":"Greater Toronto Area","stateProvince":"ON"},"frontendLink":"/job-posting/pathway-health-corp/nurse-educator-bilingual-telemedicine-medical-cannabis/a7c95848acd01a75dabc4948545938b4","title":"Nurse Educator - Bilingual - Telemedicine - Medical Cannabis","hash":"a7c95848acd01a75dabc4948545938b4","postingUrl":"https://ca.indeed.com/job/nurse-educator-bilingual-telemedicine-medical-cannabis-83992f019243837a"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p>Since the legalization of recreational Cannabis in October 2018, HEXO Corp has experienced incredible growth. As one of Canada’s top Cannabis companies, we continue to advance in this exciting new industry along with the incredibly talented people we have working on the team.</p><p>HEXO Corp creates globally trusted brands of easy-to-use and easy-to-understand cannabis products. HEXO Corp is a serious, business-oriented and socially responsible organization that is building dynamic teams of professionals that aren't afraid to step outside of their role, try new things and challenge the status quo.</p><p>If you are excited to take on a new challenge and are open to getting out of your comfort zone, we’re looking for people like you to join the HEXO Corp family.</p><p>Full-time job, 40 hours per week, schedule from Monday to Friday between 6:00am and 4:00pm depending on operational needs. 3 weeks of vacation and eligibility to benefits after 3 months of continuous employment.</p><p><b>Job description:</b></p><p>• Effectively process product as required trough out different activities in Harvest, including, Defanning, Harvesting, Bucking, Racking, Trimming and other activities of the department;</p><p>• Clean productions areas and equipment;</p><p>• Keep a tidy and organized working area;</p><p>• Work cohesively with peers;</p><p>• Work professionally and accept guidance and development from team leads and supervisors;</p><p>• Comply with good manufacturing practices and operational procedures;</p><p>• Assist in any other related task.</p><p><b>We are looking for:</b></p><p>• We are looking for Punctuality and attendance;</p><p>• Ability to work effectively and accurately;</p><p>• Ability to work under pressure and within tight deadlines, in a fast-paced work environment;</p><p>• Positive and professional attitude; able to work both independently and as part of a dynamic team;</p><p>• Ability to adapt to changes;</p><p>• Attention to detail and autonomy in the execution of tasks;</p><p>• Ability to remain in a static position for a long period of time; standing</p><p>• Ability to work in a hot and humid work environment;</p><p>• Ability to lift a load of 50 LBS repetitively.</p><p>HEXO cultivates an inclusive and respectful workplace. This includes treating everyone with dignity and fairness, and maintaining a workplace that is free of harassment, discrimination, and violence. We welcome and encourage applications from people with disabilities and people from different backgrounds and capabilities. This diversity brings our organization a wealth of experience that builds a better team. Accommodations are available on request for candidates taking part in all aspects of the hiring and selection process</p></div>","company":{"website":"hexocorp.com","companyType":"Public/Established","name":"HEXO Operations Inc.","logoUrl":"/logos/hexo-corporation-cfa61f882259ac7f742a01266b314a98.jpeg"},"location":{"country":"Canada","address":"Kanata, ON","city":"Kanata","stateProvince":"ON"},"frontendLink":"/job-posting/hexo-operations-inc/harvest-personnel/028a313490fe268f384984ecba7e87e3","title":"Harvest Personnel","hash":"028a313490fe268f384984ecba7e87e3","postingUrl":"https://www.glassdoor.ca/job-listing/harvest-personnel-hexo-operations-JV_IC2301146_KO0,17_KE18,33.htm?jl=4097588254"},{"employmentType":"Full-time","postedOn":"12 days ago","description":"<div><p>Location: North Palm Beach, FL PARALLEL Everyone is welcome here . Each of us is unique, and that’s what makes us amazing. We believe in inclusiveness and celebrating each person’s individuality, because there’s power in bringing people with different points of view and life experiences together. That’s why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there’s no limit to what we can achieve. IN A NUTSHELL… The Guide is responsible for interacting with patients in our store locations, providing knowledge, information, and resources on a regular basis. Addresses and resolves patient questions and concerns in a professional manner. Provides superior customer service at all times. The Guide may report directly to the Store Manager, Assistant Store Manager, and Lead Guides. Supports the stores financial and KPI’s goals. Consistently follows the established operational processes. This role is with Florida Market, one of the renowned retail brands under the Parallel umbrella. Parallel is one of the largest multi-state cannabis companies in the world, owning and operating in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision … pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com. WHAT YOU WILL BE DOING Model best-in-class service that consistently exceeds our customers’ expectations and builds a long-term rapport in alignment using established customer service model. Provide customers and caregivers with expert cannabis recommendations discussing therapy goals, product effects, potency, dosing, methods of consumption, and administration. Maintain thorough product knowledge through participation in internal training programs to answer concerns and/or questions promptly and efficiently, referring to store management team when appropriate. Participate in the patient intake process, entering and maintaining appropriate paperwork and patient records Maintain privacy and confidentiality of sensitive patient information in alignment with HIPPA compliance Accurately receive, prepare, and complete patient orders and sales utilizing point-of-sale (POS) Responsible for maintaining the cleanliness of the store Supports the teamwork effort in both opening and closing procedures Appropriately escalate customer conflict or complaint, inspiring long-term patient relationships and loyalty to our brands Performs other duties and tasks as assigned EXPERIENCE AND SKILLS YOU’LL BRING 1-year customer service, retail, or related experience (Preferred) Must be flexible regarding work schedule, including evenings, weekends, and holidays Microsoft Office Suite proficient level (Preferred) Strong attention to detail and ability to multitask and manage time effectively Excellent communication and organizational skills Ability to work in a fast-paced, changing, and challenging environment. Ability to deal with problems and resolve in a timely and professional manner Positive attitude and strong work ethic Demonstrates high emotional intelligence and ability to build relationships in store and cross-functionally Passionate about the importance of medical marijuana Age 21 or over (Required) High School Diploma or equivalent (Required) Valid Government-Issued Photo ID (Required) YOU WILL BE SUCCESSFUL IF YOU… Are self-motivated; micro-managing isn’t fun for anyone Roll your sleeves up and do the work; strategy is important, but so is getting stuff done Can work fast and be flexible; our industry is always changing Play nice with others; we collaborate with each other a lot Think creatively; sometimes, the “traditional” solution isn’t the best one WHAT YOU GET Consistent, reliable benefits; Full medical/vision/dental, 401k with company match, access to company-sponsored well-being programs Balance and flexibility; paid time off, paid parental leave, flexible work arrangements Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry Employee discount Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity PHYSICAL REQUIREMENTS Ability to stand for prolonged periods of time, counting, calculating and computer processing operations. Ability to lift 30 lbs. unassisted Constantly operate a computer and other office machinery Kneeling, stooping, crouching, reaching for things on shelving with assisted ladders throughout the duration of the shift PARALLEL IS UNITED BY OUR VISION, MISSION, &amp; VALUES Our Vision – why we exist – is to pioneer well-being and improve the quality of life for humanity through the benefits of cannabinoids. Our Mission – how we will do this – is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. Our Values – Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. DISCLAIMER Parallel reserves the right to change or assign other duties to this job description. Your employment with Parallel is a voluntary one and is subject to termination by you or Parallel at will, with or without cause, and with or without notice, at any time. Nothing in this document shall be interpreted to be in conflict with or to eliminate or modify in any way the employment-at-will status of Parallel associates. Internal ID: 34463PandoLogic. Keywords: Assistant Store Manager, Location: Palm Beach Gardens, FL - 33418</p></div>","company":{"website":"surterra.com","companyType":"Private/Established","name":"Surterra Wellness","logoUrl":"/logos/surterra-holdings-36438f9065d6c02f268a36670ac6dcfa.jpeg"},"location":{"country":"United States","address":"Palm Beach Gardens, FL, USA","city":"Palm Beach Gardens","stateProvince":"FL"},"frontendLink":"/job-posting/surterra-wellness/customer-care-representative/bd13866895997da1a23a7b45e142bddb","title":"Customer Care Representative","hash":"bd13866895997da1a23a7b45e142bddb","postingUrl":"https://www.rapidinterviews.com/job/customer-care-representative-with-surterra-wellness-in-palm-beach-gardens-adz-2430"},{"employmentType":"Part-time","postedOn":"10 days ago","description":"<div><p>We are looking to employ a knowledgeable and experienced Budtender at The Kure Cannabis Society to assist customers in selecting suitable cannabis products. The responsibilities of the Budtender include greeting and welcoming customers, informing the manager of customer complaints and operational issues, and sharing firsthand experiences of cannabis products to address customer concerns. You should also be able to answer customers’ questions regarding the different strains of cannabis and methods of consumption.</p><p>To be successful as a Budtender, you should keep abreast of the latest developments in cannabis laws to maintain legal compliance. Ultimately, and outstanding Budtender should be able to demonstrate excellent communication and customer service skills by ensuring that customers are well-informed and satisfied with their purchases.</p><p><b>Budtender Responsibilities:</b></p><p>• Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.</p><p>• Keeping abreast of new cannabis products on the market as well as the latest industry trends through trade shows and research.</p><p>• Processing customers' payments using the dispensary's Point of Sale (POS) system.</p><p>• Ensuring that the dispensary is clean and well-organized at all times.</p><p>• Educating customers on the safe use of their selected cannabis products.</p><p>• Correctly weighing, packaging, and labeling cannabis products as required.</p><p>• Checking customers' identification documents to verify that they are of legal age.</p><p>• Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.</p><p>• Must be available Weekends and Evenings.</p><p>Part-time hours: 10-25 per week</p><p>Job Type: Part-time</p><p>Salary: $15.00-$19.00 per hour</p><p><b>Schedule:</b></p><p>• 8 hour shift</p><p>• Day shift</p><p>• Holidays</p><p>• Night shift</p><p>• Weekends</p><p><b>Experience:</b></p><p>• customer service: 1 year (preferred)</p><p><b>Work remotely:</b></p><p>• No</p></div>","company":{"companyType":"Private/Growth","name":"The Kure Cannabis Society","logoUrl":"/logos/the-kure-cannabis-society-451fcf29985157f6cd32ad3f65ec7b48.png"},"location":{"country":"Canada","address":"Canada"},"frontendLink":"/job-posting/the-kure-cannabis-society/customer-service-representative-budtender/7a9b0e5ebd005cece5f34514b47a513d","title":"Customer Service Representative/Budtender","hash":"7a9b0e5ebd005cece5f34514b47a513d","postingUrl":"https://jobs.laimoon.com/jobs/externalview/27915013"},{"postedOn":"5 hours ago","description":"<div><div><h2><b>The Role</b></h2><p>RISE Patient Care Specialists engage in one-on-one interaction with patients from the time they enter the retail area until they check out and exit the store. Our ideal Patient Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Patient Care Specialists are GTI's secret to success—they connect each unique customer with just the right product and method of consumption for their needs. The Patient Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors. If you have a smile that can light up a room, as well as a bowl, we're looking for you!</p><h2><b>Responsibilities</b></h2><ul><li>Assist patients in a customer-facing, intimate retail environment</li><li>Utilize product and consumption-method knowledge to successfully recommend a safe and effective regimen suited to each patient's specific needs</li><li>Ensure sales floor is properly stocked and presence of the store is well maintained</li><li>Own responsibility for remaining up-to-date with product knowledge</li><li>Play an active part in patient education on products, methods of consumption, and safety as part of patient interaction</li><li>Complete duties assigned during scheduled shift including:<ul><li>Correct cash handling and discount application</li><li>Verification of proper paperwork, documentation and ID for patients</li><li>Accurate use and maintenance of the Point of Sale (POS) system; accurate and timely data entry of patient profiles in both the POS system and the state's electronic verification system</li><li>Maintenance of hard copy files (when required)</li><li>Assist in verifying order deliveries for accuracy</li><li>Security measures and safety compliance</li><li>Maintain visitor log</li></ul></li><li>Provide necessary support to management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and patient information for any reported issues and/or complaints</li><li>Promote a work environment that is positive, communicative, patient-oriented, and compliant</li></ul><h2><b>Qualifications</b></h2><ul><li>1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience</li><li>High school diploma, or equivalent</li><li>Consistent demonstration of excellent customer service skills</li><li>Previous experience with POS systems</li><li>Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, GTI products, and cannabis therapies – previous knowledge a HUGE plus!</li><li>Ability to listen well and effectively communicate, both verbally and in writing, with various audiences</li><li>Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email</li><li>Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures</li></ul><h2><b>Additional Requirements</b></h2><ul><li>Must be 21 years or older</li><li>Must pass any and all required background checks.</li><li>Possess valid driver's license or state ID.</li><li>Must be and remain compliant with all legal or company regulations for working in the industry.</li></ul><h2><b>Working Conditions</b></h2><ul><li>While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions</li><li>PHYSICAL DEMANDS: Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or crouching</li><li>Ability to work in varying and sometimes adverse weather conditions when the business requires such as performing retail operations outside via curbside service, removing trash or other outdoor tasks.</li></ul></div></div>","company":{"companyType":"Private/Established","name":"Green Thumb","logoUrl":"/logos/green-thumb-d605a1142745eee008e37bcb941371b1.jpeg"},"location":{"country":"United States","address":"Silver Spring, MD 20910","city":"Silver Spring","stateProvince":"MD"},"frontendLink":"/job-posting/green-thumb/patient-care-specialist/3ba8d6b04523f1328faa0d78e3b4da09","title":"Patient Care Specialist","hash":"3ba8d6b04523f1328faa0d78e3b4da09","postingUrl":"https://www.indeed.com/job/patient-care-specialist-2e5ff2d0052536d2"},{"employmentType":"Full-time","postedOn":"4 days ago","description":"<div><p>CBD PLUS USA is a fast growing natural medicine store with over 100 stores open nationwide, locally owned and operated out of Piney Flats, TN. We are a family owned business looking for sales associates as excited about this industry as ourselves! Have you always wanted to work in the Cannabis Industry? Got the gift of gab, especially if you love the product? This is the job for you! Be on the frontline of the fastest growing industry in the world! As we continue to grow, so do the employment and advancement opportunities. We have positions opening in Production, Purchasing, Graphic Design, as well as personal assistant to the CEO. Please check our other really listings! You can reach out to the email below if you are interested.</p><p>• Sales Experience Required</p><p>• Interest in CBD Required</p><p>• Interest in Natural Medicine Preferred</p><p>• Interest in Helping People Preferred</p><p>Job Types: Full-time, Part-time</p><p>Salary: Competitive pay, sign on bonus, commissions, bonus's, tips</p><p>Full time and Part time positions available at all of our Tri-Cities locations.</p><p>Please email tnmanager at cbdplususa.com (algorithms made us write it that way) should you have any questions!</p><p>Job Types: Full-time, Part-time</p><p><b>Benefits:</b></p><p>• Employee discount</p><p>• Flexible schedule</p><p><b>Schedule:</b></p><p>• 10 hour shift</p><p>• 8 hour shift</p><p>• Day shift</p><p>• Holidays</p><p>• Monday to Friday</p><p>• Night shift</p><p>• Weekends</p><p><b>Supplemental Pay:</b></p><p>• Bonus pay</p><p>• Commission pay</p><p>• Signing bonus</p><p>• Tips</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Experience:</b></p><p>• Customer Service: 1 year (Preferred)</p><p><b>Work Location:</b></p><p>• Multiple locations</p><p><b>Pay frequency:</b></p><p>• Every other week</p><p><b>Paid Training:</b></p><p>• Yes</p><p><b>Management:</b></p><p>• Store Manager</p><p><b>Employees working per shift:</b></p><p>• 5 or fewer</p><p><b>Typical start time:</b></p><p>• 10AM</p><p><b>Typical end time:</b></p><p>• 8PM</p><p><b>Work Remotely:</b></p><p>• No</p><p><b>COVID-19 Precaution(s):</b></p><p>• Personal protective equipment provided or required</p><p>• Social distancing guidelines in place</p><p>• Sanitizing, disinfecting, or cleaning procedures in place</p></div>","company":{"companyType":"Private/Established","name":"CBD Plus USA","logoUrl":"/logos/cbd-plus-usa-ea6646c6e123da02def4498e516de980.png"},"location":{"country":"United States","address":"Kingsport, TN, USA","city":"Kingsport","stateProvince":"TN"},"frontendLink":"/job-posting/cbd-plus-usa/sales-associate-cashier-customer-service/9816c8c67cc7bbb1facfb4c063507450","title":"Sales Associate/Cashier/Customer Service","hash":"9816c8c67cc7bbb1facfb4c063507450","postingUrl":"https://tarta.ai/j/K5HH33sBwQhUzTBVjF7n-sales-associate-cashier-customer-service-in-kingsport-tn-at-cbd-plus-usa"},{"employmentType":"Full-time","postedOn":"1 day ago","description":"<div><p>The mission of Lazarus Naturals is to make high-quality, affordable hemp-based CBD products so everyone can experience the power of CBD. We have a fun, fast paced, and close-knit work environment and are looking for an experienced Service leader to join our team. As Senior Manager, Customer Service you will be responsible for guiding our overall approach to customer service, managing a team of both B2B and direct-to-consumer support agents, and ensuring we continually offer best-in-class support to all customers.<br />This is an exciting opportunity to gain experience in a booming industry and a rapidly growing company that makes CBD accessible to those who need it most. This impactful role will be based in Portland, OR and will be directly responsible for the following:</p><ul><li>Develop, execute, and continually improve the vision, strategy, and day-to-day tactics undertaken for Service at Lazarus Naturals.</li><li>Partner with the leadership team to align Service department policies, practices, and systems with the company’s overall objectives and mission.</li><li>Collaborate with B2B sales leadership to ensure quick resolution of customer requests, including order processing, order issue resolution, and general sales support.</li><li>Demonstrated ability to manage through organizational complexity and ambiguity, working with leaders and stakeholders in a fast-paced/time-sensitive environment, while managing multiple competing priorities.</li><li>Support the daily operations of the Service team, making sure that KPIs, goals, and objectives are consistently met and improved upon.</li><li>Determine common processes, solutions, and systems to improve operating efficiency, problem resolution, and customer satisfaction.</li><li>Ensure that Service employees are properly trained in all facets of their job responsibilities, including systems training, product knowledge, business process knowledge, new feature knowledge, and best practices.</li><li>Monitor overall department performance based on KPIs and report results to stakeholders across the organization regularly.</li><li>Perform training needs assessments to identify opportunities for service delivery improvements and value-add to our customers.</li><li>Foster a positive work environment and establish and maintain growth development plans for team members.</li><li>Develop and maintain relationships with key departments such as sales, operations &amp; marketing to allow for continuous communications, issue avoidance, and resolution.</li><li>Effectively communicate and manage change in operating procedures and processes to ensure staff understanding, retention, and appropriate execution.</li><li>Administrate core service systems, including ZenDesk Support, ZenDesk Sell, and other business-critical systems.</li></ul><p><b>Requirements</b></p><ul><li>5+ years' experience in customer service, including 2+ years of management/leadership of a customer service team.</li><li>Ability to maintain high performance under tight deadlines, including managing multiple projects simultaneously with exceptional quality, organization, and attention to detail.</li><li>Critical decision-making capabilities and a “take ownership” professional attitude.</li><li>Proven record of developing customer-facing strategies, which drive customer satisfaction, tenure, and revenue.</li><li>Effective and timely problem solver that delivers innovative solutions to problems across the organization.</li><li>Demonstrates initiative and reliability by driving change through to completion in collaboration with relevant stakeholders.</li><li>A proactive, energetic go-getter who thrives under pressure and in ambiguous situations.</li><li>Can confidently assess a situation, determine a solution and run with it.</li><li>Strong analytical skills with the ability to create solutions for operational problems.</li><li>Strong understanding of core business best practices and proven record of deploying them in a customer-centric environment.</li><li>Excellent verbal, written, and visual communication skills.</li><li>Experience with Zendesk is highly desired.</li><li>CBD industry experience a plus.</li></ul><p><b>Benefits</b></p><ul><li>Comprehensive Benefits (Medical, Vision, and Dental Insurance)</li><li>Employee Discount Program</li><li>Fully Stocked Kitchen</li><li>401K Program</li><li>Commuter Benefits &amp; FSA</li></ul><p>This is a full-time role based in Portland, OR. Interested parties are encouraged to send a cover letter detailing why you think you could be a great fit, along with an updated resume.<br />Veterans strongly encouraged to apply.<br />_<br />Lazarus Naturals<i>_ is proud to be an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</i></p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Private/Established","name":"Lazarus Naturals","logoUrl":"/logos/lazarus-naturals-fa5b2dfc60b2a25a9f6c7cf0260c7678.png"},"location":{"country":"United States","address":"Portland, OR","city":"Portland","stateProvince":"OR"},"frontendLink":"/job-posting/lazarus-naturals/senior-manager-service-and-amp-support/1847754ffa7a158e644b2e7d278d2f39","title":"Senior Manager, Service &amp; Support","hash":"1847754ffa7a158e644b2e7d278d2f39","postingUrl":"https://www.indeed.com/job/senior-manager-service-support-0b15e88d8dd0c129"},{"employmentType":"Full-time","postedOn":"2 days ago","description":"<div><p>Revolution Releaf is a leading provider of medical cannabis located in Laurel, Maryland. We are looking to expand the Revolution Releaf team with additional Patient Care Advisers / Dispensary Agents who are knowledgeable, hard-working, customer-service oriented and passionate about cannabis. The ability to interact with patients in a positive and uplifting manner is a must.</p><p><b>Responsibilities include:</b></p><p>-Greeting patients and providing first-class customer service</p><p>-Verifying personal identification and other documents to maintain compliance with applicable laws and regulations</p><p>-Answering questions and making recommendations about a variety of medical cannabis products and consumption methods</p><p>-Operating point-of-sale efficiently and accurately in a fast-paced environment</p><p>-Maintaining a clean and safe work environment</p><p>-Stocking shelves and filling pre-orders</p><p>-Providing support to the Revolution Releaf team to ensure safe, compliant and efficient operations at all times</p><p><b>Required qualifications:</b></p><p>-Must be 21 years old</p><p>-Be eligible to obtain a MMCC dispensary agent card</p><p>-High school diploma, Bachelor's degree preferred</p><p>-2 years experience in sales or customer service</p><p>-Excellent customer service skills</p><p>-Be a problem solver</p><p>-Knowledge of cannabis and medical benefits</p><p>-Willingness to continue education related to medical cannabis and the laws and regulations impacting the industry</p><p>-Basic mental math skills</p><p>-Self-starter, able to perform duties with minimal supervision</p><p>-Detail oriented</p><p>-Able to multi-task quickly and accurately while maintaining calm attitude</p><p>Pay based on ability and experience.</p><p>Job Types: Full-time, Part-time</p><p>Pay: $13.00 - $15.00 per hour</p><p><b>Benefits:</b></p><p>• Employee discount</p><p>• Flexible schedule</p><p><b>Schedule:</b></p><p>• 8 hour shift</p><p>• Day shift</p><p>• Holidays</p><p>• Monday to Friday</p><p>• Night shift</p><p>• Weekend availability</p><p><b>Supplemental Pay:</b></p><p>• Tips</p><p><b>COVID-19 considerations:</b></p><p>Glass barriers, reduced capacity and increased sanitization are in place as mitigating measures.</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Experience:</b></p><p>• Customer Service: 1 year (Required)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"name":"Revolution Releaf"},"location":{"country":"United States","address":"Laurel, MD, USA","city":"Laurel","stateProvince":"MD"},"frontendLink":"/job-posting/revolution-releaf/patient-care-adviser-dispensary-agent/1da4976f30932e8407dc28814672fac1","title":"Patient Care Adviser -- Dispensary Agent","hash":"1da4976f30932e8407dc28814672fac1","postingUrl":"https://www.salary.com/job/revolution-releaf/patient-care-adviser-dispensary-agent/06c936e9-ff71-44a2-9c86-8c4dd8c61f36"},{"postedOn":"5 days ago","description":"<div><div><p><b>Brookshire Grocery Company (BGC) is a family business based in Tyler, Texas, and currently operates more than 180 stores in three states – Texas, Louisiana and Arkansas – with three distribution centers and a corporate office. BGC prides itself on offering its partners one of the most comprehensive benefits packages in the industry which includes medical, prescription drug, vision, dental, paid time off, stock ownership, a 401k retirement plan, incentive plans, employee discounts, educational scholarships, and access to BGC’s 205-acre outdoor recreation area.</b></p><div><div><div><h2><b>Job Summary</b></h2></div><div><p>Maintains fuel center and kiosk, and monitors gas levels and deliveries. Completes customer transactions accurately and properly maintains the cash drawer. Ensures pumps and fuel area remain clean for a safe and sanitary environment.</p></div></div><div><div><h2><b>Essential Duties and Responsibilities</b></h2></div><div><ul><li>Ensures correct checkout totals for customers by properly keying and scanning items. Maintains accurate money count in register at all times.</li><li>Ensures fuel center and customer safety by monitoring, reporting, and taking action regarding suspicious activities, illegal devices, emergencies, fires and fuel spills. Inspects fuel pumps, ensures proper seals are in place, and maintains hazard free conditions.</li><li>Answers telephone and transfers calls to appropriate store personnel.</li><li>Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, AML, lottery etc.</li><li>Identifies need for parking lot maintenance; communicates with management any incidents, actions, or concerns occurring on store premises.</li><li>Maintains proper inventory levels by generating end-of-shift or day reports, monitoring product levels, and restocking or informing store management of necessary reordering.</li><li>Maintains a friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to complaints. Assists customers with concerns regarding gas pumps and selecting desired products.</li><li>Maintains safe and sanitary working and shopping environment by adhering to Company safety procedures. Cleans around gas pumps and in/around kiosk, empties trash cans, and spot cleans spills and breakages.</li><li>Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco and cannabis-based products.</li><li>Takes precaution when handling objects to avoid damage to products, property, etc.</li></ul></div></div><div><div><h2><b>Knowledge, Skills and Abilities</b></h2></div><div><ul><li>Ability to count and calculate for the purpose of cash handling and sales transactions.</li><li>Ability to effectively communicate (in written and verbal form) with customers and partners.</li><li>Ability to work flexible schedules including nights, weekends, and holidays.</li></ul></div></div><p></p><div><div><h2><b><br />Education, Experience, and Qualifications</b></h2></div><div><ul><li>Minimum of 16 years of age required.</li><li>TABC/LACT certification required where applicable.</li><li>Fuel Operator C training required.</li><li>Typically involves on-the-job training.</li></ul><p><br /></p></div></div><div><div><h2><b>Physical Demands</b></h2></div><div><ul><li>Continuously required to use close vision, distance vision, depth perception or the ability to focus.</li><li>Frequently required to sit for long periods of time.</li><li>Frequently required to talk and hear.</li><li>Frequently required to use hands for reaching, touching or handling.</li><li>Occasionally required to manipulate objects by hand and use fine finger movements.</li><li>Occasionally required to push, pull, maneuver or lift objects up to 40 lbs.</li><li>Occasionally required to bend, kneel or squat.</li><li>Occasionally required to stand or walk.</li><li>Attendance at work is required.</li></ul></div></div><div><div><h2><b>Work Context and Environment</b></h2></div><div><ul><li>Work is generally performed in a fuel center.</li><li>Frequently exposed to outside temperatures and weather.</li><li>Occasionally exposed to wet, slippery or damp conditions.</li><li>Occasionally exposed to cleaning agents.</li><li>Occasionally exposed to industrial odors, fumes and dust.</li><li>Quiet to moderate noise level.</li></ul></div></div></div><p></p><p><b><br />Brookshire Grocery Company strives to provide a safe, drug free and alcohol-free environment for its partners and guests. The Company is an Equal Opportunity Employer and makes employment decisions without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, genetic information or military status and any other trait protected by law.</b></p></div></div>","company":{"companyType":"Private/Established","name":"Brookshire Grocery Company","logoUrl":"/logos/brookshire-grocery-company-e2168eff83bb67176c35e69e2535becb.jpeg"},"location":{"country":"United States","address":"Hawkins, TX 75765","city":"Hawkins","stateProvince":"TX"},"frontendLink":"/job-posting/brookshire-grocery-company/fuel-center-cashier/b0e6dc44636af8f2f3e6c19c9800ef57","title":"Fuel Center Cashier","hash":"b0e6dc44636af8f2f3e6c19c9800ef57","postingUrl":"https://www.indeed.com/job/fuel-center-cashier-c3287f58f10c8bde"},{"postedOn":"7 days ago","description":"<div><div><p><b>About Charlotte's Web</b>:</p><p>Charlotte's Web products are made from our world-renowned hemp genetics grown 100% in the USA. Founded by the Stanley Brothers of Colorado, Charlottes Web leads the industry in quality, safety, consistency and social responsibility to improve thousands of lives daily through the use of Charlotte's Web. At Charlottes Web, we are driven by principles that extend far beyond the bottom line. It is our goal to provide products of the highest possible quality, while contributing to the sustainability of the communities we have the privilege of serving.</p><p></p><p><b>Position Summary:</b></p><p>We are seeking caring and competent customer care representatives to join our team in our beautiful downtown Boulder offices. This role will assist customers with all inquiries providing a fair, quick resolution that ensures high customer satisfaction.</p><p></p><p><b>Job Responsibilities:</b></p><ul><li>Assist current and future customers by answering product, service, and shipping questions while suggesting information about other products and services</li><li>Create and maintains accurate customer records by recording precise notes and tagging tickets correctly</li><li>Resolve product or service problems by clarifying the customers conflict, determining the cause, selecting and explaining the best solution, expediting correction or adjustment when needed, and following up to ensure satisfactory resolution</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs</li><li>Prepare product and service reports by collecting and analyzing customer information</li><li>Contribute to team effort by accomplishing related results as needed</li><li>Continuously meet metrics on all required weekly stats and Simple Weekly Performance Review</li><li>Multitask efficiently answering inquiries via phone, email, and chat simultaneously</li><li>Participate in regular team meetings</li></ul><p></p><p><b>Skills and Qualifications:</b></p><p>Good written and verbal communication skills, continually updated product knowledge, company process knowledge, caring attitude, quality focus, documentation, listening, phone skills, resolving conflict, analyzing information, multi-tasking, typing 40-45 WPM.</p><p></p><p><b>Working Environment:</b></p><p>A total of 8-12 agents, a supervisor, and managers are situated in their own desks where the surrounding noise level is moderate.</p><p></p><p><b>Physical Requirements:</b></p><p>While performing daily duties of this job one is regularly required to sit for long periods of time; use hands to handle ticketing system and computers. Employees occasionally are required to stand, walk, and lift/move up to 10-25 lbs. Specific vision abilities required by this position include close and distance vision.</p><p></p><p><b>Experience:</b></p><ul><li>3+ years call center or other customer service</li><li>Experience with ZenDesk, Salesforce Service Cloud and Magento</li></ul><p></p><p><b>Compensation:</b></p><p>$15.35 - $23.05</p><p></p><p><b>Benefits:</b></p><p>We offer best-in-class benefits, including:</p><ul><li>Medical, Dental, and Vision Options</li><li>3 Weeks of Paid Vacation Your First Year</li><li>Up to 9 Weeks Paid Parental Leave</li><li>Generous Employee Discount</li><li>Employee Stock Purchase Program</li><li>Pet Insurance</li></ul><p></p><p>Charlottes Web provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p><p>This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Charlottes Web is an at-will employer.</p><p>V1.0</p></div></div>","company":{"companyType":"Public/Established","name":"Charlottes Web","logoUrl":"/logos/charlottes-web-hemp-902e2edc0fd77f5d49ab925ac37fc7b6.png"},"location":{"country":"United States","address":"Colorado","stateProvince":"CO"},"frontendLink":"/job-posting/charlottes-web/customer-care-specialist/3ce0c66310bece287f5a04a0e9496711","title":"Customer Care Specialist","hash":"3ce0c66310bece287f5a04a0e9496711","postingUrl":"https://www.indeed.com/job/customer-care-specialist-fd1a55b967f44204"},{"employmentType":"Full-time","postedOn":"3 days ago","description":"<div><p>This is a part-time position.</p><p>The primary responsibility of a Keystone Canna Remedies Wellness Associate is to provide compassionate, friendly, and professional customer service to our patients. Key responsibilities include greeting patients and visitors, check-in, verifying eligibility for medical marijuana, and completing accurate and compliant transactions and fulfillment of patient orders, all while providing top notch customer service. Wellness Associates will also assist patients in learning and understanding about medical marijuana in effort to help them make informed decisions about their care. The Wellness Associate will support the entire dispensary team to support patients, other team members, and the physical appearance of the dispensary. TerrAscend and Keystone Canna Remedies offers a fast-paced, high-energy atmosphere. We are seeking team members who want to bring their expertise, experience, and passion to serve the needs of existing and potential Pennsylvania medical marijuana patients. As our business expands and grows, this position may have the opportunity to transition into full-time. Please note, that this position requires availability on evenings and weekends and potential travel between locations.</p><p>• Assist patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.</p><p>• Management of patient records through the MJ Freeway system.</p><p>• Maintain thorough product knowledge and answer concerns and/or questions promptly and efficiently, referring to a dispensary healthcare practitioner or management team when appropriate. Maintain knowledge of state regulatory requirements and guidelines.</p><p>• Provide excellent customer service practices to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and ensure patient confidentiality and security.</p><p>• Develop and maintain strong relationships with patients and caregivers by anticipating needs.</p><p>• Follow established policies and procedures for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines.</p><p>• Complete the required state mandated training program.</p><p><b>Requirements:</b></p><p>• Must be at least 18 years of age or older.</p><p>• High School Diploma or GED required.</p><p>• Must have good organizational and computer skills.</p><p>• Must have excellent interpersonal communications skills as well as the ability to multitask.</p><p>• Retail Cannabis experience a plus.</p><p>• At least 1 year of customer service, retail or related experience preferred.</p><p>• Must be flexible regarding work schedule, including evenings, weekends, and holidays.</p><p>• Must be willing to submit to and pass a comprehensive background check.</p><p>• ** Background Check Requirement ***</p><p>As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Pennsylvania’s investigative process includes a state and federal background check. Individuals that have been convicted of a felony offense related to the manufacture, delivery, or possession with intent to manufacture or deliver a controlled substance may not hold a position with TerrAscend or its affiliated companies in Pennsylvania. Felony exclusion does not apply to a person for whom it has been 10 or more years since the conviction or one year since release from imprisonment, which is later.</p><p>EEO Statement</p><p>TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.</p><p>Disclaimer</p><p>At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants</p></div>","company":{"website":"ilerahealthcare.com","companyType":"Private/Established","name":"Ilera Healthcare","logoUrl":"/logos/ilera-holistic-healthcare-72090a821ef505ac146bb4b538b481e1.jpeg"},"location":{"country":"United States","address":"Waterfall, PA, United States","city":"Waterfall","stateProvince":"PA"},"frontendLink":"/job-posting/ilera-healthcare/wellness-associate/69ff86195757c6a67251db7807f8e2e0","title":"Wellness Associate","hash":"69ff86195757c6a67251db7807f8e2e0","postingUrl":"https://www.glassdoor.com/job-listing/wellness-associate-ilera-healthcare-JV_IC1151916_KO0,18_KE19,35.htm?jl=1007301637113"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>Responsibilities</b></p><p>• Greet and Check-in customers as they enter</p><p>• Verification of customer ID and cannabis card status</p><p>• Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</p><p>• Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</p><p>• Dispense medication and collect payment via POS register (cash, debit, etc)</p><p>• Deliver medications to patients</p><p>• Collect and secure payment in form of debit, credit, and cash</p><p>• Safely transport product and cash to/from home dispensary</p><p>• Maintain strict controls on product, cash, and patient data at all times</p><p>• Stay current with latest industry and product knowledge</p><p>• Support all marketing and sales efforts of the company to ensure sales goals are met</p><p>• Perform other regular duties related to maintaining a safe and clean retail store environment as needed</p><p><b>Qualifications</b></p><p>• Minimum 3-5 years of prior services-related experience involving direct patient/customer interaction, which may include specialty retail, hospital, clinic, pharmacy experience or Nurse (RN/LPN), CNA, PA or other medical/health services-related experience.</p><p>• High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</p><p>• Applicants must be 21 years or older and hold a valid license.</p><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</p><p>Job Type: Part-time</p><p>Pay: $15.00 - $15.80 per hour</p><p><b>Schedule:</b></p><p>• Day shift</p><p><b>COVID-19 considerations:</b></p><p>For the safety of you and the team, we require proof of COVID-19 vaccination before hire.</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>Work Location:</b></p><p>• One location</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"St. Petersburg, FL, USA","city":"St. Petersburg","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/e4c44dcca6bb09a4ff0ac4f8d7c023aa","title":"Customer Service Associate","hash":"e4c44dcca6bb09a4ff0ac4f8d7c023aa","postingUrl":"https://www.salary.com/job/vidacann/customer-service-associate/eab6e0fb-78b2-4958-9b5c-c139982fba6e"},{"employmentType":"Full-time","postedOn":"8 days ago","description":"<div><p><b>Responsibilities</b></p><p>• Greet and Check-in customers as they enter</p><p>• Verification of customer ID and cannabis card status</p><p>• Discuss and make appropriate product recommendations to customers based on their physician’s recommendation</p><p>• Access and properly utilize the state’s Medical Marijuana Use Registry (MMUR) in dispensing product to customers</p><p>• Dispense medication and collect payment via POS register (cash, debit, etc)</p><p>• Deliver medications to patients</p><p>• Collect and secure payment in form of debit, credit, and cash</p><p>• Safely transport product and cash to/from home dispensary</p><p>• Maintain strict controls on product, cash, and patient data at all times</p><p>• Stay current with latest industry and product knowledge</p><p>• Support all marketing and sales efforts of the company to ensure sales goals are met</p><p>• Perform other regular duties related to maintaining a safe and clean retail store environment as needed</p><p><b>Qualifications</b></p><p>• High school diploma, HOWEVER a college degree in health/wellness-related field highly preferred</p><p>• Applicants must be 21 years or older and hold a valid license.</p><p>Training will be provided to selected candidates. No prior Medical Marijuana or dispensary experience is needed.</p><p>VidaCann is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. VidaCann is dedicated to a diverse workplace. Veterans and minorities are encouraged to apply</p><p>Job Type: Part-time</p><p>Pay: $15.00 - $15.80 per hour</p><p><b>Schedule:</b></p><p>• Day shift</p><p><b>COVID-19 considerations:</b></p><p>For the safety of you and the team, we require proof of COVID-19 vaccination before hire.</p><p><b>Education:</b></p><p>• High school or equivalent (Preferred)</p><p><b>License/Certification:</b></p><p>• Driver's License (Preferred)</p><p><b>Work Location:</b></p><p>• On the road</p><p><b>Work Remotely:</b></p><p>• No</p></div>","company":{"companyType":"Private/Established","name":"VidaCann","logoUrl":"/logos/vidacann-d27624162f7a910e07f93f882426ed6c.jpeg"},"location":{"country":"United States","address":"Bonita Springs, FL, USA","city":"Bonita Springs","stateProvince":"FL"},"frontendLink":"/job-posting/vidacann/customer-service-associate/3bacc15cbaf6134044b6d45e45e74f72","title":"Customer Service Associate","hash":"3bacc15cbaf6134044b6d45e45e74f72","postingUrl":"https://www.salary.com/job/vidacann/customer-service-associate/7f455963-fde4-456f-8d66-9a11d64e33e3"}]