523 results
Overnight Customer Service Representative BC Liquor Stores Truro, NS
23 days ago
Bilingual Sales Support Agent Aurora Cannabis Inc. Vancouver, BC
4 days ago
Customer Service Specialist 3 (Olympia) 2021-10822 State of Washington Liquor and Cannabis Board Olympia, WA, United States
16 days ago
Cannabis Customer Service Representative Grassp Health West Hollywood, CA 90038
5 days ago
Customer Service Representative Metrc LLC Lakeland, LA, USA
4 days ago
Call Center Representative Purple Lotus (NWHS Co, INC.) United States
4 days ago
Front Desk Receptionist - Stability Cannabis Stability Cannabis Oklahoma, USA
4 days ago
Customer Service DURHAM VAPE SHOP Durham, NC 27704
3 days ago
Customer Service Representative Arizer Kitchener, ON
8 days ago
Dispatcher/Customer Service Representative Farmhouse Artisan Market Petaluma, CA 94954
8 days ago
Customer Service Representative Vangst Fall River, MA, USA
9 days ago
Customer Service Representative - Cannabis Industry Green Roads Deerfield Beach, FL
9 days ago
Call Center Representative Purple Lotus (NWHS Co, INC.) San Jose, CA 95112
8 days ago
Customer Service Representative Nugg Club Woodbury, MN, USA
10 days ago
Customer Service Associate Cannabis Nation Oregon City, OR 97045
7 days ago
Call Center Associate Harborside San Jose, CA 95112
3 days ago
FT Customer Support - Work From Home Distru Klamath Falls, OR, USA
2 days ago
FT Customer Support - Work From Home Distru Kirkland, WA, USA
2 days ago
FT Customer Support - Work From Home Distru Fargo, ND, USA
2 days ago
FT Customer Support - Work From Home Distru Ventura, CA, USA
2 days ago
FT Customer Support - Work From Home Distru Milwaukee, WI, USA
2 days ago
FT Customer Support - Work From Home Distru Fountain Hills, AZ, USA
2 days ago
FT Customer Support - Work From Home Distru Parkersburg, WV, USA
2 days ago
FT Customer Support - Work From Home Distru Gilbert, AZ, USA
2 days ago
FT Customer Support - Work From Home Distru Waterford Twp, MI, USA
2 days ago
FT Customer Support - Work From Home Distru Flint, MI, USA
2 days ago
FT Customer Support - Work From Home Distru Midland, MI, USA
2 days ago
FT Customer Support - Work From Home Distru Mt Pleasant, SC, USA
2 days ago
FT Customer Support - Work From Home Distru Davenport, IA, USA
2 days ago
FT Customer Support - Work From Home Distru Jacksonville, FL, USA
2 days ago

Overnight Customer Service Representative

BC Liquor Stores Truro, NS $12 - $undefined - Full-time
Apply Now Copy link

Senior Technical Analyst, Delta Distribution Centre, Wholesale ITInformation Systems R21 At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province. The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.

We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.

The information technology (IT) team is highly customer focused and directly supports four distinct lines of business: retail liquor, wholesale liquor, cannabis, and corporate. These line of business IT teams are supported overall by both a Chief Information Security Officer and a Chief Technical Officer and their respective departments to ensure the organization prioritizes security and innovation. At present the technology team consists of more than 200 full-time employees, and has also adopted a multi-sourcing strategy and leverages external expertise, Cloud SaaS based services and government shared services as appropriate.

The teams integrate, maintain and enhance more than 80 business systems on a hybrid on-premises and cloud infrastructure. These include:

Merchandising and retail store systems that process 40 million plus customer transactions per year.

Wholesale, distribution and warehouse systems that enable the movement of 17 million plus cases per year.

Corporate finance systems to service an annual budget of approximately $3 billion and HR and payroll systems to service more than 5000 employees.

Reporting to the Manager, Service Operations, the Senior Technical Analyst resolves and troubleshoots complex technical problems for both computer hardware, and software. Provides advice on more complex issues with end user technology such as desktop computers, laptops, tablet pc, smart phones and also configures complex management systems for imaging desktops, patching and updating software for both physical and virtual desktops and infrastructure.

The STA will also provide Tier 1-2 application support and coordinate with various IT LoB systems analyst groups to quickly resolve business impacting issues. Uses ITIL best practices for Incident, Problem, Asset, and Projects. Successful completion of a criminal record check is required. For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities may be established. Consider an IM/IT Career with the BC Public Service: .ca/gov/content/careers-myhr/job-seekers/featured-careers/it Position

Requirements:

Education and

Experience:

A diploma or degree in computer science or related discipline with two (2) years of recent related experience

• Or A combination of education, training and experience may be considered, i.e., four (4) years of recent related experience

• with formal course work and/or certificates.

• Recent, related experience must have occurred in the last 5 years and must include the following:

Resolving and troubleshooting complex technical problems for both hardware and software.

Experience with Active Directory (with configuration and security preferred). Experience using end user device management system, such as Systems Centre Configuration Manager (SCCM) and/or Azure Intune, etc. Experience in implementation, design and/or maintenance of Virtual Technologies, such as VMware, Citrix and/or Network, VLAN, vRouters/switches and/or virtual firewall, etc.

Experience with help desk call tracking and/or IT service management (ITSM) software.

Preference may be given to those candidates with any of the following experience:

Experience with Tier 1/2 Business application support. Experience gathering metrics and/or producing reports.

Experience with Simple Network Management Protocol (SNMP) and Windows Management Instrumentation (WMI).

Experience with Data Centre technologies such as Racks, Power Distribution Units, HVAC, UPS systems, etc.

Experience with establishing and promoting software delivery, software library and asset management processes.

Experience with virtual private network (VPN) and/or remote desktop configuration service (RDCS). Experience in deployment and/or support of Windows 7/10, Mac OS X in a Windows networking environment. How to Apply & Application

Requirements:

In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position

Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached

Job Description

.

A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.

Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

For specific position-related enquiries, please contact at Vicky Hanlon, HR Advisor, Talent & Compensation -.8537.

Only applications submitted using the BC Public Service Recruitment System will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.

Hiring.

Centre.ca before the stated closing time, and they will respond as soon as possible to assist you.

NOTE:

Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition

[{"salaries":[{"salaryStart":"$12","salaryEnd":"$undefined","currency":"","source":"PayScale","position":"Pharmacy Assistant","type":"per hour (median)","url":"https://www.payscale.com/research/CA/Job=Pharmacy_Assistant/Hourly_Rate/3a15d4e3/Truro-NS-Customer-Service"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"23 days ago","description":"<div><p>Senior Technical Analyst, Delta Distribution Centre, Wholesale ITInformation Systems R21 At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province. The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.</p><p>We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>The information technology (IT) team is highly customer focused and directly supports four distinct lines of business: retail liquor, wholesale liquor, cannabis, and corporate. These line of business IT teams are supported overall by both a Chief Information Security Officer and a Chief Technical Officer and their respective departments to ensure the organization prioritizes security and innovation. At present the technology team consists of more than 200 full-time employees, and has also adopted a multi-sourcing strategy and leverages external expertise, Cloud SaaS based services and government shared services as appropriate.</p><p><b>The teams integrate, maintain and enhance more than 80 business systems on a hybrid on-premises and cloud infrastructure. These include:</b></p><p>Merchandising and retail store systems that process 40 million plus customer transactions per year.</p><p>Wholesale, distribution and warehouse systems that enable the movement of 17 million plus cases per year.</p><p>Corporate finance systems to service an annual budget of approximately $3 billion and HR and payroll systems to service more than 5000 employees.</p><p>Reporting to the Manager, Service Operations, the Senior Technical Analyst resolves and troubleshoots complex technical problems for both computer hardware, and software. Provides advice on more complex issues with end user technology such as desktop computers, laptops, tablet pc, smart phones and also configures complex management systems for imaging desktops, patching and updating software for both physical and virtual desktops and infrastructure.</p><p>The STA will also provide Tier 1-2 application support and coordinate with various IT LoB systems analyst groups to quickly resolve business impacting issues. Uses ITIL best practices for Incident, Problem, Asset, and Projects. Successful completion of a criminal record check is required. For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.</p><p>An eligibility list for permanent or temporary future opportunities may be established. Consider an IM/IT Career with the BC Public Service: .ca/gov/content/careers-myhr/job-seekers/featured-careers/it Position</p><p><b>Requirements:</b></p><p>Education and</p><p><b>Experience:</b></p><p>A diploma or degree in computer science or related discipline with two (2) years of recent related experience</p><p>• Or A combination of education, training and experience may be considered, i.e., four (4) years of recent related experience</p><p>• with formal course work and/or certificates.</p><p><b>• Recent, related experience must have occurred in the last 5 years and must include the following:</b></p><p>Resolving and troubleshooting complex technical problems for both hardware and software.</p><p>Experience with Active Directory (with configuration and security preferred). Experience using end user device management system, such as Systems Centre Configuration Manager (SCCM) and/or Azure Intune, etc. Experience in implementation, design and/or maintenance of Virtual Technologies, such as VMware, Citrix and/or Network, VLAN, vRouters/switches and/or virtual firewall, etc.</p><p>Experience with help desk call tracking and/or IT service management (ITSM) software.</p><p><b>Preference may be given to those candidates with any of the following experience:</b></p><p>Experience with Tier 1/2 Business application support. Experience gathering metrics and/or producing reports.</p><p>Experience with Simple Network Management Protocol (SNMP) and Windows Management Instrumentation (WMI).</p><p>Experience with Data Centre technologies such as Racks, Power Distribution Units, HVAC, UPS systems, etc.</p><p>Experience with establishing and promoting software delivery, software library and asset management processes.</p><p>Experience with virtual private network (VPN) and/or remote desktop configuration service (RDCS). Experience in deployment and/or support of Windows 7/10, Mac OS X in a Windows networking environment. How to Apply &amp; Application</p><p><b>Requirements:</b></p><p>In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position</p><p>Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached</p><p><b>Job Description</b></p><p>.</p><p>A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.</p><p>Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.</p><p>For specific position-related enquiries, please contact at Vicky Hanlon, HR Advisor, Talent &amp; Compensation -.8537.</p><p>Only applications submitted using the BC Public Service Recruitment System will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.</p><p>Hiring.</p><p>Centre.ca before the stated closing time, and they will respond as soon as possible to assist you.</p><p><b>NOTE:</b></p><p>Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition</p></div>","company":{"website":"bcliquorstores.com","companyType":"Government","name":"BC Liquor Stores","logoUrl":"/logos/bc-liquor-stores-0b0a7e4c37734c591e05c3a8aca37857.jpeg"},"location":{"country":"Canada","address":"Truro, NS","city":"Truro","stateProvince":"NS"},"frontendLink":"/job-posting/bc-liquor-stores/overnight-customer-service-representative/be36fc84df3a8020c685f7b061068a42","title":"Overnight Customer Service Representative","category":"Government","hash":"be36fc84df3a8020c685f7b061068a42","postingUrl":"https://www.learn4good.com/jobs/truro/canada/info_technology/605773766/e/","salary":"$12 - $undefined"},{"salaries":[{"salaryStart":"$43k","salaryEnd":"$46k","currency":"","source":"Glassdoor","position":"Bilingual Customer Service Representative","type":"per year","url":"https://www.glassdoor.ca/Salary/Sage-Bilingual-Customer-Service-Representative-Vancouver-Salaries-EJI_IE1150.0,4_KO5,46_IL.47,56_IM972.htm"},{"salaryStart":"$37k","salaryEnd":"$73k","currency":"","source":"Monster.ca","position":"Sales Representative","type":"per year","url":"https://www.monster.ca/salary/q-sales-representative-l-richmond-british-columbia"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>bilingual sales &amp; SUPPORT AGENT</p><p>Reporting to the Sales and Support Lead at our Client Care Call Centre based out of Edmonton, AB or Markham, ON, the</p><p>Bilingual Sales and</p><p>Support Agent</p><p>will assist clients in understanding the basic procedures and processes surrounding obtaining and using a prescription for medicinal Cannabis.</p><p><b>The responsibilities of the successful candidate will include, but are not limited to the following:</b></p><p><b>main responsibilities:</b></p><p>• Providing excellent customer service and greeting each client with enthusiasm in both</p><p>English &amp; French</p><p>• Ability to thrive in a fast-paced inbound phone support environment that requires extreme attention to detail</p><p>• Understanding the client’s needs through permissive questioning and identifying opportunities to promote other attributes of our brand</p><p>• Answer inbound sales calls, receive and process order requests from clients, caregivers and health care practitioners</p><p>• Ability to deal with irate clients while maintaining a positive and enthusiastic attitude.</p><p>• Resolve any complaints using critical thinking skills and maintain documentation of each interaction for Health Canada</p><p>• Ability to thrive in a fast-paced inbound phone support environment that requires extreme attention to detail</p><p>• Compliance to strict guidelines and regulations and communicating these using approved verbiage to the clients.</p><p>• Compliance to strict guidelines and regulations and communicating these using approved verbiage to the clients.</p><p>• Ability to adapt quickly to changes that affect the department such as legislation and regulation amendments, internal practices, Internal department specializations and technical training that applies to the industry</p><p>• Maintaining a high level of communication between the sales &amp; support team and the other departments in client care</p><p>• Ability to manage various types of clients and demonstrate empathy</p><p>• Troubleshoot and navigate shipping and registration account issues</p><p>• Follow up with client requests submitted by means of our various platforms (i.e., credits,</p><p>• Redirecting clients to appropriate departments by assessing call and forwarding to relative queue</p><p>• Answering general inquiries about products and processes of Aurora</p><p><b>job requirements:</b></p><p>• Minimum Grade 12 diploma</p><p>• Fluent in</p><p>English &amp; French</p><p>(Verbal &amp; Written)</p><p>• Minimum 2 to 4 years of experience in customer service</p><p>• Proven customer service skills in a fast-paced environment</p><p>• Significant understanding of Cannabis Regulations</p><p>• Excellent computing skills (MS Office, Ample, Zendesk, Mac OS)</p><p>• Effective communicator (verbal and written)</p><p>• Support and service oriented with the ability to multi-task</p><p>• Experience in the Medical Cannabis industry an asset</p><p>• Up to date on industry related information and processes regarding methods of consumption and legislation</p><p>• Ability to pass and maintain a criminal record check</p><p>We would like to thank all applicants for their interest but only those selected for an interview will be contacted.</p><p>Aurora is a global leader in the cannabis industry serving both the medical and consumer markets. Headquartered in Edmonton, Alberta, Aurora is a pioneer in global cannabis dedicated to helping people improve their lives. The Company's brand portfolio includes Aurora, Aurora Drift, San Rafael '71, Daily Special, AltaVie, MedReleaf, CanniMed, Whistler, and Reliva CBD. Providing customers with innovative, high-quality cannabis products, Aurora's brands continue to break through as industry leaders in the medical, performance, wellness and recreational markets wherever they are launched</p></div>","company":{"companyType":"Public/Established","name":"Aurora Cannabis Inc.","logoUrl":"/logos/aurora-cannabis-5846417b31dc1080e3c3b4583c3f2096.png"},"location":{"country":"Canada","address":"Vancouver, BC","city":"Vancouver","stateProvince":"BC"},"frontendLink":"/job-posting/aurora-cannabis-inc/bilingual-sales-support-agent/9a4af651ce612b77b67df49a89ab972c","title":"Bilingual Sales Support Agent","category":"Medical & Healthcare","hash":"9a4af651ce612b77b67df49a89ab972c","postingUrl":"https://www.eluta.ca/spl/bilingual-sales-support-agent-d529da746047caf1e7168b09aaf64503","salary":"$43k - $46k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"16 days ago","description":"<div><p>Description</p><p>WSLCB Vision</p><p>Safe communities for Washington State</p><p>Mission</p><p>Promote public safety and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws.</p><p>Per Governor Inslee’s Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated no later than October 18, 2021. Your vaccine status will be verified at New Employee Orientation. Please reach out to the HR Office at 360-664-1783 or [email protected] if you need information on medical or religious accommodation.</p><p>To further ensure public safety and in conjunction with our Governor's proclamation of stay home, stay healthy and current guidelines related to COVID-19, interviews at this time will be conducted by video or phone conference as part of our recruitment process.</p><p>This recruitment is open to current WSLCB employees only.</p><p>Who we are</p><p>The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety and trust through fair administration and enforcement of liquor, cannabis, tobacco, and vapor laws. At the WSLCB we pride ourselves on creating the \"wow\" factor in everything we do. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to be a great place to work by fostering a safe, open, inclusive and healthy work environment. We want to ensure that our organization is as diverse and inclusive as our great State of Washington.</p><p>We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business initiated process improvement.</p><p><b>Your opportunity at a glance:</b></p><p>The Washington State Liquor and Cannabis Board (WSLCB) is seeking candidates for two positions as a Customer Service Specialist 3 (CSS3) within the Licensing and Regulation Division. Both of these positions are assigned to the Headquarters office located in Olympia.</p><p>These Customer Service Specialist 3 positions support the mission of the WSLCB and Licensing Division’s responsibilities by independently performing various customer service duties using complex problem-solving skills under general supervision. Incumbent will update reports, develop meeting materials for in house meetings, prepare correspondence and track progress of legal files, maintaining manual and electronic recordkeeping/filing systems and data base files, and assists with tasks, as needed, to aid the workload of Division staff. Positions may perform specialized complex word processing tasks in a word processing unit or complex rapid data inquiry and/or entry functions. Accurate, timely, and reliable performance of tasks by the incumbent is critical for the efficiency of the division.</p><p>These positions will train and mentor Customer Service Specialist two's (CSS2) as well as cross trains with other CSS3’s to ensure a wide range of coverage on a number of diverse and complex duties including verifying information and issuing a number of liquor licenses, endorsements, and permits, as well as cannabis endorsements.</p><p>Work assignments and duties are of a complex nature at times. Independent performance of complex assignments requires knowledge and interpretation of a variety of rules, policies, procedures, processes, materials, and equipment for the public. Problems are resolved by choosing from established procedures and/or devising work methods. Guidance is available for new or unusual situations. Deviating from established parameters requires approval. Customer Service 3 staff are expected and encouraged to provide feedback to the agency to improve policies and procedures that impact their work with the public. They provide work direction to lower level staff and may assist in training new and current staff. Work is performed independently after receiving general instructions from a higher level supervisor and often requires initiative and the ability to work in a self-directed mode. These positions consult with peers on multi-dimensional process issues.</p><p>TELEWORK: During the COVID-19 pandemic, this position’s work is conducted primarily through telework (mobile-work) and may be located anywhere within the State of Washington. However, when approved to return to the office, employees will work with their supervisor to identify an appropriate work schedule and balance including telework for reporting to their assigned official duty station for work activities. The ability to report to the duty station is required when business or operational needs are dependent on onsite work activities.</p><p><b>WSLCB provides a modern work environment and excellent benefits including:</b></p><p>• Training and career development programs</p><p>• Tuition reimbursement</p><p>• Flexible work schedules</p><p>• Telecommuting opportunities</p><p>• Generous wellness program</p><p>• Onsite exercise facility</p><p>• Active and engaging diversity program</p><p>• Infant at Work program.</p><p>• Organization's commitment to your personal health and well-being.</p><p>• Work/life balance.</p><p>• Free parking</p><p>• A comprehensive benefits package.</p><p>Duties</p><p>As the Customer Service Specialist 3, you will work directly with all agency personnel and divisions as the first contact customers encounter when entering the agency at the main reception desk or over the telephone. These incumbents work to direct internal and external stakeholders to the appropriate locations as well being the gatekeepers for all who come to the agency and enter the secured WSLCB areas.</p><p><b>Duties include:</b></p><p>• Answering phone and email questions from the public about complex questions related to retail and non-retail, cannabis, vapor and tobacco licenses.</p><p>• Process incoming applications.</p><p>• Processes refunds and works with Department of Revenue/Business Licensing Services on NSF transactions.</p><p>• Works with Business Licensing Services at Department of Revenue and local jurisdictions (cities and county officials) to ensure that information shared across agencies is accurate.</p><p>• Works with the Department of Health when issuing medical cannabis endorsements to make sure that requirements from both agencies are met prior to issuing the endorsement.</p><p>• Independently works directly with liquor licensees to review and approve physical changes and license type changes to already approved locations.</p><p>• Training and mentoring CSS2's and OA3's interested in promotional opportunities and cross training with and other CSS3's.</p><p>• Work with unit and division leadership to improve practices.</p><p>• Other duties as assigned.</p><p><b>Qualifications</b></p><p><b>Required Qualifications:</b></p><p>Associate's degree AND three years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.</p><p><b>OR</b></p><p>A Bachelor's degree AND one year of experience providing assistance to clients/customers regarding inquiries, complaints or problems.</p><p><b>OR</b></p><p>Equivalent experience providing assistance to clients/customers regarding inquiries, complaints or problems.</p><p><b>Supplemental Information</b></p><p><b>HOW TO APPLY</b></p><p>PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.</p><p><b>IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:</b></p><p>• Completed on-line application which includes current phone numbers and valid email addresses. You can create and application profile on www.careers.wa.gov by clicking on the \"Apply Now\" button on top of this page.</p><p>• Letter of interest, describing how you meet the specific qualifications for the position</p><p>• Resume, detailing experience and education as it relates to the position</p><p>• Three professional references to include a current or recent supervisor with current contact numbers and email addresses.</p><p>• *A resume will not substitute for completing the \"work experience\" section of the application.</p><p>The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.</p><p>Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.</p><p>Other</p><p>Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: \"No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.</p><p>RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of marijuana, useable marijuana, or marijuana-infused products, or derive any profit or remuneration from the sale of marijuana, useable marijuana, or marijuana-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.</p><p>The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.</p><p>All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.</p><p>For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call (360) 664.1636. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384</p></div>","company":{"website":"lcb.wa.gov","companyType":"Government","name":"State of Washington Liquor and Cannabis Board","logoUrl":"/logos/state-of-washington-liquor-and-cannabis-board-c8a7458a4855f0117bce4ca29c0e91ec.png"},"location":{"country":"United States","address":"Olympia, WA, United States","city":"Olympia","stateProvince":"WA"},"frontendLink":"/job-posting/state-of-washington-liquor-and-cannabis-board/customer-service-specialist-3-olympia-2021-10822/637591bd303f6875d08cd7dea17beece","title":"Customer Service Specialist 3 (Olympia) 2021-10822","category":"Government","hash":"637591bd303f6875d08cd7dea17beece","postingUrl":"https://www.glassdoor.com/job-listing/customer-service-specialist-3-olympia-2021-10822-state-of-washington-liquor-and-cannabis-board-JV_IC1150386_KO0,48_KE49,94.htm?jl=1007333982503"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"5 days ago","description":"<div><p>Delivering elevated experiences! Grassp (www.GrasspHealth.com) is an exciting cannabis delivery app, and we are rapidly growing and looking for committed professionals to help our team set the standard. Looking for positive, team players (21 years of age and over) who want to join an awesome team.</p><p>We are looking to add full-time and part-time customer service reps to our growing team. This is a great opportunity to play a critical role in a fast-paced startup that is growing.</p><p><b>**Please note that this role requires you to work from home, so you would need a computer and a cell phone. Though it's remote, you must live in the Greater Los Angeles Area to be considered.**</b></p><p><b>PRIMARY RESPONSIBILITIES: </b></p><ul><li>Serve as the primary point of contact for our customers, delivering an exceptional customer service experience via phone, chat, and email;</li><li>Provide timely and thorough resolution to customer inquiries;</li><li>Collaborate with operations leads and delivery drivers to execute exceptional customer service;</li><li>Call first-time customers and provide white-glove service to help them understand our process and place their first order;</li><li>Maintain knowledge of the products and some commonly asked questions;</li><li>Communicate with management to escalate problems and recommend resolutions</li></ul><p><b>REQUIRED FOR CONSIDERATION: </b></p><ul><li>Excellent written and verbal communication with the ability to come across as friendly and helpful, even in difficult situations</li><li>Ability to multi-task, handling calls, chats, and email</li><li>Ability to remain calm and collected during difficult conversations</li><li>Ability to think critically and make decisions that balance what is best for both the customer and the company</li><li>Tech-savvy and detail-oriented</li><li>Must be a team player with a positive attitude</li><li>Must be a self-starter, who can work autonomously with little direction</li><li>Cannabis experience preferred</li></ul><p>Interested candidates should respond to this post with a copy of your resume and few sentences about why you would be great for this role.</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $16.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Paid training</li><li>Work from home</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>Application Question(s):</p><ul><li>Why do you want to work for Grassp?</li><li>Describe a time you went above and beyond for a customer or fellow colleague.</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>customer service: 2 years (Required)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>Yes</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Grassp Health","logoUrl":"/logos/grassp-health-1e3fe0fe177deaa50d7bb4c6fe6e1e30.jpeg"},"location":{"country":"United States","address":"West Hollywood, CA 90038","city":"West Hollywood","stateProvince":"CA"},"frontendLink":"/job-posting/grassp-health/cannabis-customer-service-representative/b374468ec8e02b5e6694985067432bd0","title":"Cannabis Customer Service Representative","category":"Retail","hash":"b374468ec8e02b5e6694985067432bd0","postingUrl":"https://www.indeed.com/job/cannabis-customer-service-representative-beb25f3c554f3695"},{"salaries":[{"salaryStart":"$26k","salaryEnd":"$42k","currency":"US","source":"Salary.com","position":"Customer Service Representative I","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-i-salary/la"},{"salaryStart":"$21k","salaryEnd":"$48k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary--in-Louisiana"},{"salaryStart":"$23k","salaryEnd":"$42k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/baton-rouge-customer-service-representative-salary-SRCH_IL.0,11_IM72_KO12,43.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>ABOUT METRC</b></p><p>Metrc is a high-growth technology company helping cannabis regulators govern their industry's supply chain. We provide the system and tags that track products from seed to sale – and everything in between: harvest, manufacture, testing, and transportation. We work with regulators to help monitor the industry, make sense of the vast amount of data in our system, and ensure public safety through product tracing and investigation support. Our goal is to make the legal cannabis industry safer and more transparent for everyone.</p><p><b>ABOUT THE POSITION</b></p><p>Metrc is hiring Customer Support Specialists to work from 12:00pm - 8:00pm or 1:00pm to 9:00pm (CST) (Monday - Friday) in a fully remote (Work from Home) customer service role. The Support Specialist is responsible for supporting our customers using web-based software, dealing with their unique growing, selling and production styles; as well as explaining to clients how to utilize our software. As our customers' first point of contact, Support Specialists are the friendly voice of Metrc, providing world class customer service, troubleshooting, and light technical support.</p><p><b>DUTIES AND RESPONSIBILITIES</b></p><p>• Receive incoming and place outgoing calls; sends outgoing messages and responds to incoming emails</p><p>• Obtains and verifies user information</p><p>• First point of contact, works closely with clients to determine needs, research issues, and provide necessary information</p><p>• Assists and provides resolution by clarifying issues; researching and exploring answers and solutions; implementing solutions; escalates if necessary</p><p>• Provides a clear history of all issues by documenting each call using good grammatical sentences</p><p>• Continually updates job knowledge by studying guides, manuals, and published procedures; participating in educational opportunities</p><p>• Ensures clear understanding of guides, manuals and published procedures. Guidance and support provided when necessary</p><p>• Participates in communication between fellow support specialists, supervisors, and management</p><p>• Keeps equipment operational by following established procedures and reporting malfunctions</p><p>• Displays dedication and commitment of company visions and goals</p><p>• Enjoys engaging with customers, team members, and being part of a growing organization</p><p><b>QUALIFICATIONS</b></p><p>• One (1) to two (2) years of customer service/support expertise and/or proven technical ability in some capacity (either via phone, virtual, chat, or in-person)</p><p>• Flexibility to work dependent upon business needs to include occasional Saturdays and/or Sundays</p><p>• Excellent customer service skills with a passion for service; \"Client Focused\"</p><p>• Creative, flexible, and innovative team player</p><p>• Commitment to excellence and high standards</p><p>• Discipline to work remotely, while following a set schedule</p><p>• Willingness to work within a constantly changing work environment with flexibility and enthusiasm</p><p>• Excellent written communication skills with demonstrated ability to write clearly and informatively</p><p>• Excellent verbal communication skills including the ability to listen attentively, clarify needs and remain positive</p><p>• Proficient on Microsoft Word, PowerPoint, and Excel (or equivalent programs)</p><p>• Ability to manage multiple applications running simultaneously</p><p>• Must have high-speed, land line Internet service (50 megabits download and 1 megabit upload) from a reliable provider</p><p>• Successful completion of a pre-employment assessment</p><p>• Successful completion of initial training</p><p>• Proficient keyboarding/typing skills- Minimum 35 wpm</p><p>• All candidates must be based and work in the US</p><p><b>PHYSICAL DEMANDS AND WORK ENVIRONMENT</b></p><p>• In home position</p><p>• Frequently required to sit</p><p>• Frequently required to talk or hear</p><p>• Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard</p><p><b>METRC OFFERS THE FOLLOWING BENEFITS</b></p><p>• Diverse, inclusive &amp; welcoming culture</p><p>• Employer Paid- Health Insurance (Employee Only)</p><p>• Employer contribution into a Health Savings Account (HSA)</p><p>• Employer Paid - Dental Insurance (Employee Only)</p><p>• Employer Paid- Basic Life Group Insurance and AD&amp;D</p><p>• Employer Paid- Employee Assistance Program (EAP)</p><p>• Employer Paid- Short Term Disability</p><p>• Employer Paid- Long Term Disability</p><p>• Vision insurance</p><p>• Supplemental Insurance: Hospital Indemnity, Accident and Critical Illness</p><p>• Voluntary Life Insurance</p><p>• 401k (up to 6% match)</p><p>• Paid Time Off (PTO)</p><p>• Up to 9 Paid Holidays</p><p>• Company provides all equipment needed</p><p>• Internet subsidy for those working from home ($50 per month)</p><p>• Customer Support Specialist positions start at $15/hour</p><p>Shifts Available (12pm - 8pm or 1pm - 9pm CST) Monday through Friday (Occasional Saturday and/or Sunday)</p><p>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>Metrc LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.</p><p>https://recruiting.paylocity.com/recruiting/jobs/Details/588853/Metrc-LLC/Customer-Support-Specialist</p><p>PI148698657</p><p>Location/Region: Lakeland, LA (70752</p></div>","company":{"website":"metrc.com","companyType":"Private/Established","name":"Metrc LLC","logoUrl":"/logos/metrc-llc-1049d7e3207fba4a762528a20da8673c.png"},"location":{"country":"United States","address":"Lakeland, LA, USA","city":"Lakeland","stateProvince":"LA"},"frontendLink":"/job-posting/metrc-llc/customer-service-representative/f9a1d9727fae13d183da28174697101c","title":"Customer Service Representative","category":"Information Technology & Services","hash":"f9a1d9727fae13d183da28174697101c","postingUrl":"https://jobs.thejobnetwork.com/Job/501753123?SourceID=2","salary":"$26k - $42k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p><b>Company Introduction:</b></p><p>A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.</p><p>Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.</p><p><b>While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:</b></p><p>The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><p><b>Skills:</b></p><p>• Strong inter-personal and communication skills</p><p>• Strong attention to detail a must</p><p>• Organizational Skills</p><p>• Networking Savvy</p><p>• Understanding of what makes an event “successful”</p><p>• Creative flair for effective design and development of an event</p><p>• Dedication to Customer Service</p><p>• Motivation for Sales</p><p><b>Benefits:</b></p><p>• Health insurance</p><p>• Dental insurance</p><p>• Vision insurance</p><p>• Paid time off</p><p>• Flexible schedule</p><p><b>Schedule:</b></p><p>• Monday to Friday</p><p>• Weekends required</p><p>• Holidays required</p><p>• Day shift</p><p>• Night shift</p><p>• 8 hour shift</p><p><b>Requirements:</b></p><p>• High School Diploma or equivalent</p><p>• Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</p><p>• Excellent customer service skills</p><p>• Knowledge and adherence to the policies, procedures and goals of the Lotus Way</p><p>• Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</p><p>• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</p><p>• Understanding of company products, services, and policies.</p><p>• Proficiency with computers, especially with CRM software, and strong typing skills.</p><p>• Ability to ask prying questions and diffuse tense situations.</p><p>• Strong time management and decision making skills.</p><p>• Adaptability and accountability.</p><p>• Fluency in multiple languages may be desired.</p><p><b>Pay &amp; Compensation:</b></p><p>• Hourly pay</p><p><b>Additional Compensation:</b></p><p>• Bonuses</p><p>• Store Discounts</p><p><b>Customer Service Representative Job Duties:</b></p><p>• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</p><p>• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</p><p>• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</p><p>• Building lasting relationships with clients and other call center team members based on trust and reliability.</p><p>• Utilizing software, databases, scripts, and tools appropriately.</p><p>• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</p><p>• Making sales or recommendations for products or services that may better suit client needs.</p><p>• Taking part in training and other learning opportunities to expand knowledge of company and position.</p><p>• Adhering to all company policies and procedures.</p><p>• Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</p><p>• Ability to handle fast paced environment while providing superior customer service</p></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"United States"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/5b0d3ed161f2479c5e13e67182a6b120","title":"Call Center Representative","category":"Agriculture & Farming","hash":"5b0d3ed161f2479c5e13e67182a6b120","postingUrl":"https://tarta.ai/j/iFkhdHwBPV406l6XBT9J-call-center-representative-at-purple-lotus-nwhs-co-inc"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"4 days ago","description":"<div><p>Welcome to the Latest Job Vacancies Site 2021 and at this time we would like to inform you of the Latest Job Vacancies from the Stability Cannabis with the position of Front Desk Receptionist - Stability Cannabis which was opened this.</p><p>If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Front Desk Receptionist - Stability Cannabis Oklahoma City below matches your qualifications. Good Luck: D</p><p>In this role you will be responsible for answering inbound phone calls (low volume of 10-20 calls per day), greeting arriving employees, greeting</p><p>• Company Name : Stability Cannabis</p><p>• Open Position : Front Desk Receptionist - Stability Cannabis Oklahoma City</p><p>• Location Job : Oklahoma City, OK 73128</p><p>• Country Job : US</p><p><b>How to Submit an Application:</b></p><p>After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Front Desk Receptionist - Stability Cannabis job info - Stability Cannabis Oklahoma City, OK 73128 above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Front Desk Receptionist - Stability Cannabis job info - Stability Cannabis Oklahoma City, OK 73128 in 18-09-2021 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.</p><p>Stability Cannabis |</p><p>Oklahoma City, OK 73128</p><p>Oklahoma City, OK 73128</p><p><b>OK</b></p><p><b>US</b></p><p>13-10-2021</p></div>","company":{"website":"stabilitycannabis.com","companyType":"Private/Established","name":"Stability Cannabis","logoUrl":"/logos/stability-cannabis-195e89fb1bc02c5e9d2c09d163bedcc9.png"},"location":{"country":"United States","address":"Oklahoma, USA","stateProvince":"OK"},"frontendLink":"/job-posting/stability-cannabis/front-desk-receptionist-stability-cannabis/7468962772219c5d1c1ccf053e1a8e7d","title":"Front Desk Receptionist - Stability Cannabis","category":"Medical & Healthcare","hash":"7468962772219c5d1c1ccf053e1a8e7d","postingUrl":"https://idblogo.com/job/e33f1054e83a6063/front-desk-receptionist-stability-cannabis.html"},{"function":["Customer Service"],"postedOn":"3 days ago","description":"<div><div><p>Durham Vape Shop in Durham, 3808 GUESS is looking for one customer service member to join our strong team. We are located on 4422 N Roxboro St Ste A. Our ideal candidate is a self-starter, ambitious, and reliable.</p><p>Responsibilities</p><ul>*Greet customers and make them feel at home *Answer any questions the customers may have *Assist Customers in preparing their orders *Clean work area as needed to maintain a tidy work environment *Respond to all complaints in a friendly and professional manner</ul><p></p><p><br />Qualifications</p><ul>*Friendly attitude even when dealing with disgruntled employees *Responsible and proven ability to maintain scheduling commitments *Ability to problem solve quickly concerns customers may have *Good communication skills with customers *Must have some CBD, HEMP, and VAPE knowledge *Bilingual is a plus but not necessary *Must have your own transportation *Must be 21</ul><p>We are looking forward to reading your application.</p><p>Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.</p><p>About DURHAM VAPE SHOP: Durham Vape Shop in Durham, NC is looking for an individual to join our 5 person strong team. We are located on 4422 N Roxboro Rd Ste A. Our ideal candidate is self-driven, punctual, and engaged. Learn more about us at www.durhamvapelounge.com.</p><p><br />By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg &amp; data rates may apply.<br /><br />Powered by Homebase. Free employee scheduling, time clock and hiring tools.</p></div></div>","company":{"name":"DURHAM VAPE SHOP"},"location":{"country":"United States","address":"Durham, NC 27704","city":"Durham","stateProvince":"NC"},"frontendLink":"/job-posting/durham-vape-shop/customer-service/67d116a1f8f2bb14c6d27593843a9c7f","title":"Customer Service","category":"Retail","hash":"67d116a1f8f2bb14c6d27593843a9c7f","postingUrl":"https://www.indeed.com/job/customer-service-88d57451771d16d1"},{"employmentType":"Full-time, Permanent","function":["Customer Service"],"postedOn":"8 days ago","description":"<div><p><b>JOB SUMMARY</b></p><p><b>*Note : </b> This position requires* <i>Cannabis Industry experience</i> <b>and/or </b> <i>knowledge of the product line. </i>*</p><p>Arizer is a leading manufacturer and international distributor of dry-herb vaporizers, with an exceptional reputation in product design, innovation, quality and customer service.</p><p>With strong growth in the industry we have an opportunity for a permanent full-time position. We’re seeking a friendly, organized, and dependable candidate for the position of Customer Service Representative.</p><p><b>Responsibilities and Duties</b></p><ul><li>Customer service, order processing, customer invoicing</li><li>Respond promptly to customer emails &amp; ensure customer satisfaction</li><li>Work with Arizer Service, Sales, Shipping, &amp; Website teams</li><li>Administrative Support, preparation of documents, forms, etc</li></ul><ul><li>Expertly diagnose, troubleshoot, and resolve customer concerns pertaining to:</li><li>Website Use (policies, orders, payments, shipping)</li><li>Product Use (functionality, cleaning/maintenance, quality/safety, warranty)</li></ul><p><b>Qualifications and Skills</b></p><ul><li>Independent, self-starter, able to take direction and work well unsupervised</li><li>Customer Service Experience (*online customer service experience is an asset)</li><li>Good research skills and attention to detail</li><li>Ability to multi-task</li><li>Excellent written and verbal communication skills</li><li>Strong computer skills: MS Office / Google Docs</li><li>Proficient in email communications</li><li>Customer Focused, positive attitude, helpful / compassionate demeanour</li><li>Able to think critically, anticipate &amp; resolve customer concerns</li></ul><p><b>Are you a hard working and proactive team player with attention to detail / accuracy, and the ability to provide fast &amp; friendly customer-centric service with a positive attitude and compassionate demeanour? If so, let’s talk.</b></p><p><b>Benefits</b></p><ul><li>Arizer offers competitive salaries, benefits package and a casual attire workplace.</li><li>Telecommuting/Work from home hours possible.</li><li>Opportunities for advancement.</li></ul><p>Job Types: Full-time, Permanent</p><p>Salary: From $40,000.00 per year</p><p>Benefits:</p><ul><li>Casual dress</li><li>Dental care</li><li>Disability insurance</li><li>Extended health care</li><li>Life insurance</li><li>Paid time off</li><li>RRSP match</li><li>Vision care</li></ul><p>Schedule:</p><ul><li>8 hour shift</li><li>Holidays</li><li>Monday to Friday</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />All staff is 100% vaccinated. PPE &amp; Distancing rules in effect.</p><p>Education:</p><ul><li>Bachelor's Degree (required)</li></ul><p>Experience:</p><ul><li>customer service: 3 years (preferred)</li></ul><p>Work remotely:</p><ul><li>No</li></ul></div>","company":{"name":"Arizer"},"location":{"country":"Canada","address":"Kitchener, ON","city":"Kitchener","stateProvince":"ON"},"frontendLink":"/job-posting/arizer/customer-service-representative/306ab2ff1c7e35cd5cc73e00ee456822","title":"Customer Service Representative","category":"Retail","hash":"306ab2ff1c7e35cd5cc73e00ee456822","postingUrl":"https://ca.indeed.com/job/customer-service-representative-e44fc756415b18b2"},{"employmentType":"Full-time, Part-time","function":["Customer Service"],"postedOn":"8 days ago","description":"<div><p>Farmhouse Artisan Market is a luxury cannabis delivery service dedicated to connecting savvy consumers and connoisseurs to the highest quality, most sustainable, and healthiest products the industry has to offer. Farmhouse is a resource for those beginning to explore how cannabis can be added to a healthy, natural lifestyle as well as those who are knowledgeable and looking for the best craft cannabis goods. Whatever you are looking for, Farmhouse will deliver a bespoke cannabis experience.</p><p>We are a local, family owned and operated company founded on supporting the small and heritage farmers and makers in order to help preserve a culture that puts quality, the environment and consumer safety before anything else. We encourage buying locally and knowing your farmer and we understand the important roll aesthetics plays in enjoying the day to day. If these values resonate with you and you feel you are a customer service master, we’d love to meet you!</p><p><i>*Must be 21 or older </i></p><p><b>Responsibilities</b></p><ul><li>Manage large amounts of incoming calls, texts, chats and emails</li><li>Identify and assess customers’ needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li><li>Create efficient routes with accurate delivery times for drivers, while making sure drivers have similar numbers of orders assigned to them throughout the day</li><li>Communicate changes to delivery routes with drivers</li><li>Document all returned orders</li></ul><p><b>Skills</b></p><ul><li>Proven customer support experience or experience as a client service representative</li><li>Strong phone contact handling skills and active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Must be highly computer literate (we are Mac + iOS based) and able to type quickly</li><li>Must have basic knowledge of cannabis products and be interested in learning more (cannabis industry experience a plus)</li></ul><p>This is a fast paced position that requires attention to detail and the ability to remain self-directed during downtime. We are looking for an upbeat team member who is ready to take on the north bay!</p><p>Job Types: Full-time, Part-time</p><p>Pay: $19.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li></ul><p>Schedule:</p><ul><li>10 hour shift</li><li>8 hour shift</li><li>Day shift</li><li>Holidays</li><li>Monday to Friday</li><li>Overtime</li><li>Weekend availability</li></ul><p>COVID-19 considerations:<br />Anyone entering the office must wear a mask. We provide disinfectants for surfaces, hand sanitizer, and sinks with soap and water for frequent handwashing. There is plenty of space, and people are able to stay 6 ft apart.</p><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"name":"Farmhouse Artisan Market"},"location":{"country":"United States","address":"Petaluma, CA 94954","city":"Petaluma","stateProvince":"CA"},"frontendLink":"/job-posting/farmhouse-artisan-market/dispatcher-customer-service-representative/4e0e11e47166957336fb351ee239e613","title":"Dispatcher/Customer Service Representative","category":"Retail","hash":"4e0e11e47166957336fb351ee239e613","postingUrl":"https://www.indeed.com/job/dispatchercustomer-service-representative-b8917cedd5ec8912"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$44k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/fall-river-customer-service-representative-salary-SRCH_IL.0,10_IC1154779_KO11,42.htm"},{"salaryStart":"$25k","salaryEnd":"$36k","currency":"US","source":"Monster","position":"Automotive Customer Service Representative","type":"per year","url":"https://www.monster.com/salary/q-automotive-customer-service-representative-l-fall-river-ma"},{"salaryStart":"$24k","salaryEnd":"$54k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/How-Much-Does-a-Customer-Service-Representative-Make-a-Year-in-Franklin,MA"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"9 days ago","description":"<div><p>The Customer Service Representative(CSR) reports to the Retail Store Manager(RSM). The CSR is primarily responsible for the customer experience through telephone, email, or online chat interaction.Responsibilities Delivers exceptional customer service by listening, interacting, and following-up with customers to ensure satisfaction. Works proactively to solve customer complaints and concerns. Builds and increases customer retention, fostering strong relationships, developing brand awareness, and loyalty. Utilize customer, and team member, feedback to readily implement changes to improve the customer experience. Handles sensitive conversations while also protecting the company from liability and breach of various regulations. Effectively utilize technology and software platforms to maintain efficiency, documentation, and reporting. Perform all daily opening and closing procedures for the call center. Provide daily correspondence via email with the RSM and team members as needed Adheres to all Northeast Alternatives Policies and Procedures. Maintain a clean and organized work environment. Other duties as assigned.Physical Requirements Ability to lift up to 25 lbs. and push/pull up to 50 lbs. Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes.Working EnvironmentNo description provided.Experience 1 year of Cannabis industry experience preferred. Experience in a communication, customers service, and detail oriented work environment. Strong interpersonal, verbal, and written communication skills. Ability to maintain composure under pressure, and de-escalate disgruntled customers while proving solutions to resolve any, and all, situations. Full-time (40 Hours per week). Must be available 7 days a week in the morning, afternoon, and evening. Must be 21, and have a clean criminal record. Must have reliable transportation.Education High School Graduate or equivalent.About Northeast AlternativesNortheast Alternatives (NEA) is a medical marijuana dispensary, and 21 recreational cannabis store located in Fall River, MA. We genuinely believe in the life-changing benefits of cannabis and are committed to producing high-quality, 100% compliant products that exceeds the expectations of our patients and customers each and every time</p></div>","company":{"companyType":"Private/Established","name":"Vangst","logoUrl":"/logos/vangst-1731290886786334fb502ebdee566cc6.png"},"location":{"country":"United States","address":"Fall River, MA, USA","city":"Fall River","stateProvince":"MA"},"frontendLink":"/job-posting/vangst/customer-service-representative/5652861a0b8942a9c928c93f950af2ec","title":"Customer Service Representative","category":"Professional, Scientific, and Technical Services","hash":"5652861a0b8942a9c928c93f950af2ec","postingUrl":"https://www.recruit.net/job/customer-service-representative-jobs/1E3E2C35C8D5C55B","salary":"$28k - $44k"},{"function":["Customer Service"],"postedOn":"9 days ago","description":"<div><div><p>We are looking for Rockstar Customer Service Representatives!</p><p>The Customer Service Team is currently working a hybrid schedule - 3 days in office, 2 days remote. We will eventually transition to 5 days back in the office.</p><p>Shift M-F 9am - 6pm (1 hour unpaid lunch)</p><p>Above average pay!</p><p>Benefits: Medical, Dental, Vision, 401(k) + amazing Green Roads product benefits.</p><p>The Customer Service Representative is the front line of Green Roads. This position provides the highest level of customer care to all internal and external customers. They act as a point of contact for all customers while effectively and efficiently performing all data processing and administrative functions. Reporting to the Manager, Customer Service the Customer Service Representative will be responsible for:</p><ul><li>Meeting the needs of internal and external customers with efficiency, team spirit and courtesy</li><li>Partnering with operations and sales in the tracking of orders placed and any special product or order requests by communicating with all parties involved using face-to-face, telephone or e-mail communications.</li><li>Demonstrating initiative in superior customer care through research and responsiveness when requested information is not readily available</li><li>Demonstrating a thorough understanding and effective performance of customer service policies and procedures</li><li>Processing a high volume of customer orders and change notices in an accurate and timely manner</li><li>Performing administrative duties such as data entry, word processing, filing, copying and other general office organization and housekeeping duties</li><li>Answering all incoming phone calls and routes the call accordingly</li><li>All other duties as assigned</li></ul><br /><p></p><p><b>Minimum Qualifications</b></p><ul><li>High school diploma or equivalent; Bachelor's Degree a plus</li><li>3-5+ years' experience with heavy data entry in customer service maintaining dedicated clients</li><li>Intermediate level of proficiency with Office-related computer applications: Word, Excel, Outlook</li><li>Experience with ERP or CRM</li><li>Experience with help desk software (ZenDesk or other similar applications)</li><li>Organized and time management skills</li><li>High attention to quality of work</li><li>High workload volume experience</li><li>Impeccable follow up skills</li><li>Excellent verbal and written communication skills</li></ul></div></div>","company":{"companyType":"Private/Established","name":"Green Roads","logoUrl":"/logos/green-roads-eadfd3ae1f2bf87e65e0892706bd122b.jpeg"},"location":{"country":"United States","address":"Deerfield Beach, FL","city":"Deerfield Beach","stateProvince":"FL"},"frontendLink":"/job-posting/green-roads/customer-service-representative-cannabis-industry/c62a00396f63e67a2cc1e605564e58ed","title":"Customer Service Representative - Cannabis Industry","category":"Medical & Healthcare","hash":"c62a00396f63e67a2cc1e605564e58ed","postingUrl":"https://www.indeed.com/job/customer-service-representative-cannabis-industry-f0c085ad2574d879"},{"function":["Customer Service"],"postedOn":"8 days ago","description":"<div><div>Company Introduction:<br />A pioneer in the cannabis industry and in operation for over 10 years, The Purple Lotus is responsible for creating many of the best practices used in the cannabis industry today. The Purple Lotus story started in 2010, when our founders, cannabis patients, became frustrated with the lack of Customer service and variety of options available at the dispensaries they visited and decided to open a modest operation in San Jose. In 2010, shortly after opening for business in a 600 ft2 medical office with $1000 worth of cannabis flower and their home made “Pot Brownies,” Purple Lotus gained national recognition by winning a medal at the first ever High Times Cannabis Cup in the US.<br />Over our many years of operation, we have become known for exceptional Customer service, dedication to patients and community involvement. Purple Lotus’ journey then included an office space at on Lundy Ave and a location at 903 Commercial St, very close to our current state of the art cannabis retail and cultivation facility at 752 Commercial St.<br />While Purple Lotus has served over 3,000,000 people since then, we have never forgotten the principles we were founded on. We stay humble, display excellence and exude resiliency. Our commitment to providing the highest quality cannabis for all budgets and passion for providing the most satisfying Customer experience has only strengthened through the years. We are dedicated to ensuring that every Customer who purchases cannabis from us feels wonderful about their purchase and that the experience of us providing the cannabis to them is an experience that ensures we help to make their day and world better. We are Customer obsessed, we care about and love our Customers, so they always come first.Overview:<p><br />The Call Center Representative Position at Purple Lotus is the most important position on the sales team. The Call Center Representative is the first point of contact and is responsible for upholding 5 star service over the phone with our loyal customers and MVPs. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p><br />To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.This position demands an extremely high standard of emotional intelligence and hospitality.</p><br />Skills:<ul><br /><li>Strong inter-personal and communication skills</li><br /><li>Strong attention to detail a must</li><br /><li>Organizational Skills</li><br /><li>Networking Savvy</li><br /><li>Understanding of what makes an event “successful”</li><br /><li>Creative flair for effective design and development of an event</li><br /><li>Dedication to Customer Service</li><br /><li>Motivation for Sales</li></ul><br />Benefits:<ul><br /><li>Health insurance</li><br /><li>Dental insurance</li><br /><li>Vision insurance</li><br /><li>Paid time off</li><br /><li>Flexible schedule</li></ul><br />Schedule:<ul><br /><li>Monday to Friday</li><br /><li>Weekends required</li><br /><li>Holidays required</li><br /><li>Day shift</li><br /><li>Night shift</li><br /><li>8 hour shift</li></ul><br />Requirements:<ul><br /><li>High School Diploma or equivalent</li><br /><li>Recent and relevant hospitality and/or retail experience/existing cannabis knowledge not required, but a desire to learn is</li><br /><li>Excellent customer service skills</li><br /><li>Knowledge and adherence to the policies, procedures and goals of the Lotus Way</li><br /><li>Customer Service Representative must be team oriented, possess strong customer service skills, and encompass a positive attitude.</li><br /><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><br /><li>Understanding of company products, services, and policies.</li><br /><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><br /><li>Ability to ask prying questions and diffuse tense situations.</li><br /><li>Strong time management and decision making skills.</li><br /><li>Adaptability and accountability.</li><br /><li>Fluency in multiple languages may be desired.</li></ul><br />Pay &amp; Compensation:<ul><br /><li>Hourly pay</li></ul><p><b><br />Additional Compensation:</b></p><ul><br /><li>Bonuses</li><br /><li>Store Discounts</li></ul><br />Customer Service Representative Job Duties:<ul><br /><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><br /><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><br /><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><br /><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><br /><li>Utilizing software, databases, scripts, and tools appropriately.</li><br /><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><br /><li>Making sales or recommendations for products or services that may better suit client needs.</li><br /><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><br /><li>Adhering to all company policies and procedures.</li><br /><li>Candidate must be willing to work a flexible schedule based on the demands of the business, including evenings, weekends and holidays.</li><br /><li>Ability to handle fast paced environment while providing superior customer service.</li></ul></div></div>","company":{"name":"Purple Lotus (NWHS Co, INC.)"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/purple-lotus-nwhs-co-inc/call-center-representative/efdfe20bf9a497eabfde20c632f64062","title":"Call Center Representative","category":"Agriculture & Farming","hash":"efdfe20bf9a497eabfde20c632f64062","postingUrl":"https://www.indeed.com/job/call-center-representative-90c3c8e0bcc46b47"},{"salaries":[{"salaryStart":"$28k","salaryEnd":"$52k","currency":"US","source":"Glassdoor","position":"Customer Service Representative","type":"per year","url":"https://www.glassdoor.com/Salaries/woodbury-customer-service-representative-salary-SRCH_IL.0,8_IC1132467_KO9,40.htm"},{"salaryStart":"$34k","salaryEnd":"$56k","currency":"US","source":"Salary.com","position":"Customer Service Representative II","type":"per year","url":"https://www.salary.com/research/salary/benchmark/customer-service-representative-ii-salary/minneapolis-mn"},{"salaryStart":"$24k","salaryEnd":"$53k","currency":"US","source":"ZipRecruiter","position":"Customer Service Representative","type":"per year","url":"https://www.ziprecruiter.com/Salaries/Customer-Service-Representative-Salary-in-Minneapolis,MN"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"10 days ago","description":"<div><p>[Customer Service / Remote]</p><p>• Anywhere in U.</p><p>S. / $15-hr</p><p>• As a Patient Support Expert you'll: Provide assistance to patients applying for medical cannabis cards in 11 different states; Help customers navigate the online application video chat with a doctor and receive their medical card; Help customers (in a timely professional and friendly fashion) to place orders using the company's delivery marketplace; Collaborate on team projects and company wide efforts to advance the industry</p><p>Hiring Fast &gt;&gt;</p></div>","company":{"companyType":"Private/Growth","name":"Nugg Club","logoUrl":"/logos/nugg-011191c43cdb740ed55eb85c88529084.png"},"location":{"country":"United States","address":"Woodbury, MN, USA","city":"Woodbury","stateProvince":"MN"},"frontendLink":"/job-posting/nugg-club/customer-service-representative/a947b6dbc7733e928014e21107c6bd32","title":"Customer Service Representative","category":"Information Technology & Services","hash":"a947b6dbc7733e928014e21107c6bd32","postingUrl":"https://us.bebee.com/job/20211006-ace8d752516009ce5add0ae93d286080","salary":"$28k - $52k"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"7 days ago","description":"<div><p>Job description</p><p>Cannabis Nation is seeking an experienced Customer Service Associates to join our Sunriver location. Candidate should possess working knowledge of cannabis products as well as all current rules regulating retail and medical marijuana is required. A desire to learn and professionalism in the delivery of customer service is a must. Candidate must also be flexible in their availability and punctual in their attendance. Previous retail or service industry experience is beneficial.</p><p>Position details:<br />Must have excellent customer service by providing our customers with prompt service, quality products, and maintaining a clean and comfortable store environment. This position is responsible for assisting the management team with the activities and operations of the store, while abiding by policies, procedures and operational guidelines. <b>We are looking for passionate, hard-working, positive team players!</b></p><p>Summary of Responsibilities<br />Responsibilities and essential job functions include but are not limited to the following:</p><ul><li>Having integrity, honesty and knowledge of our products.</li><li>Maintaining a calm and patient demeanor.</li><li>Meet store operating policies and standards, including providing quality products, cash handling and store safety and security,</li></ul><p>with or without reasonable accommodation.</p><ul><li>Ability to provide an exceptional customer service experience to every customer/patient.</li><li>Maintain and update all online and in-store menus throughout the day.</li><li>Accurately re-stocking retail inventory.</li><li>Processing and filing patient paperwork while completing patient profiles with all provided information.</li><li>Explain processes and inform customers of promotions, sales, new products, popular products and relevant products for customer</li></ul><p>needs.</p><p>Basic Qualifications:</p><ul><li>Must hold a valid OLCC MJ permit.</li><li>Resilient and adaptable to change.</li><li>Available to perform many different tasks within the store during each shift.</li><li>Ability to learn quickly, understand, carry out oral and written instructions &amp; request clarification when needed.</li><li>Ability to build relationships with customers</li><li>Strong attention to detail.</li><li>Ability to follow rules &amp; regulations established by company.</li><li>Experience using the following systems in a professional environment: BioTrack &amp; METRC preferred.</li></ul><p>Preferred Applicants:</p><ul><li>Have at least one year of experience in the cannabis industry, preferred.</li><li>Have a flexible schedule.</li><li>Have an outgoing and positive personality.</li><li>Ability to adapt to faced-paced and changing environment.</li></ul><p>Job Type: Full-time</p><p>Pay: $15.00 per hour</p><p>Job Type: Full-time</p><p>Pay: $15.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Schedule:</p><ul><li>8 hour shift</li></ul><p>Supplemental Pay:</p><ul><li>Tips</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location:</p><ul><li>One location</li></ul><p>Work Remotely:</p><ul><li>No</li></ul><p>Work Location: One location</p></div>","company":{"companyType":"Private/Growth","name":"Cannabis Nation","logoUrl":"/logos/cannabis-nation-2ecb4d2877bed4cfc5689227aeab850d.jpeg"},"location":{"country":"United States","address":"Oregon City, OR 97045","city":"Oregon City","stateProvince":"OR"},"frontendLink":"/job-posting/cannabis-nation/customer-service-associate/ffa4190ab06df4c28a16d87b1e7e8ffd","title":"Customer Service Associate","category":"Retail","hash":"ffa4190ab06df4c28a16d87b1e7e8ffd","postingUrl":"https://www.indeed.com/job/customer-service-associate-59b97fef8c43b840"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"3 days ago","description":"<div><p><b>ABOUT US</b><br />Harborside is a global leader in the cannabis movement and represents the cutting-edge of innovation in our industry. Our employees are valuable to us - we offer a highly competitive benefits package which includes medical, dental, vision, FSAs, commuter benefits, EAP and 401k. We’re currently seeking a compassionate and friendly customer service professional to join our team in SAN JOSE , CA.</p><p>CALL CENTER ASSOCIATE<br />With compassion, warmth and gentleness, our Call Center Associates assist our patients on inbound/outbound calls or through web orders. Assessing the needs of each customer, our team members provide appropriate product knowledge and exceptional service. Must accurately record all transactions for Delivery and Pick-up Sales.</p><p><b>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list is not intended to be all inclusive)</b></p><ul><li>Perform opening and closing duties.</li></ul><ul><li>Verify and register customer recommendations</li></ul><ul><li>Provide exceptional service and product knowledge</li></ul><ul><li>Place patient orders in computer system</li></ul><ul><li>Record transactions accurately</li></ul><ul><li>Address and resolve patient complaints using conflict resolution; escalate service issues in an expedient manner</li></ul><ul><li>Build patient loyalty through customer-centric, focused and positive interactions</li></ul><ul><li>Adhere to all legal standards of discussing medicine over the phone</li></ul><ul><li>Answer phones and respond to patient requests</li></ul><ul><li>Follow-up on customer inquiries not immediately resolved</li></ul><ul><li>Conduct customer satisfaction surveys for previous orders</li></ul><ul><li>Place follow up calls for newly registered customers who have not yet ordered</li></ul><ul><li>Follow up with customers to collect outstanding payments when necessary</li></ul><ul><li>Upload customer documents to Treez/ Baker/POS system</li></ul><ul><li>Track and record banned customers, referrals, etc.</li></ul><ul><li>Modify customer orders upon request and coordinate with inventory to ensure accuracy</li></ul><p>OTHER FUNCTIONS AND RESPONSIBILITIES:</p><ul><li>Recognize, document and alert the supervisor of trends in customer calls.</li></ul><ul><li>Maintain a positive, caring attitude, and treat customers/co-workers with respect and sensitivity.</li></ul><ul><li>Listen and respond to customer and coworker needs/requests appropriately and timely.</li></ul><ul><li>Maintain neatness, cleanliness and organization of the department and your workspace.</li></ul><ul><li>Maintain strict confidentiality with customer information.</li></ul><ul><li>Follow and integrate Harborside policies and procedures into all on-the-job interactions, tasks, and behaviors</li></ul><ul><li>Other duties and tasks as assigned by Supervisor</li></ul><ul><li>Understand, embrace and embody the mission of Harborside.</li></ul><p>PERFORMANCE REQUIREMENTS (Knowledge, Skills and Abilities):</p><ul><li>Outstanding customer service skills.</li></ul><ul><li>Knowledge of medical cannabis strains and applications, effects and routes of delivery.</li></ul><ul><li>Knowledgeable in MS Office (Word/Excel).</li></ul><ul><li>Excellent communication skills.</li></ul><ul><li>Excellent phone presence.</li></ul><ul><li>Basic computer operating skills and ability to learn software applications.</li></ul><ul><li>Basic math skills.</li></ul><p><b>GENERAL PERFORMANCE REQUIREMENTS: </b></p><ul><li>Provide excellent service.</li></ul><ul><li>Present a professional image in appearance, actions and words.</li></ul><ul><li>Demonstrate ownership, accountability, initiative and quality of work.</li></ul><ul><li>Build positive team relationships throughout your department and Harborside.</li></ul><ul><li>Work scheduled shifts.</li></ul><ul><li>Record all time worked accurately, promptly, and honestly.</li></ul><ul><li>Follow all safety policies.</li></ul><ul><li>Be a role model for the Harborside Experience.</li></ul><ul><li>Understand and practice Harborside values.</li></ul><ul><li>Demonstrate ethical behavior.</li></ul><p>WORK CONTEXT<br />PHYSICAL DEMANDS:</p><ul><li>Requires prolonged standing and some bending, stooping and stretching</li></ul><ul><li>Ability to operate a computer, POS system and other office equipment</li></ul><ul><li>Moving up to 20 pounds on occasion.</li></ul><p><b>WORKING CONDITIONS: </b></p><ul><li>Work will generally be performed inside a fast-paced medical cannabis dispensary.</li></ul><ul><li>Involves frequent phone and web contact with patients and staff.</li></ul><ul><li>Will require working varied hours/days, including nights, weekends, holidays, and/or events, on occasion.</li></ul><ul><li>May require working under an alternative workweek schedule agreement.</li></ul><p><b>EDUCATION/EXPERIENCE: </b></p><ul><li>Prior experience in administrative customer relations/customer service (1 year minimum).</li></ul><ul><li>HS diploma, GED or equivalent.</li></ul><ul><li>Experience working in the medical cannabis/health industry highly desirable.</li></ul><ul><li>Must be 21+ years old and pass a criminal background check per city regulations</li></ul><p><b>EEO STATEMENT</b><br />Harborside is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. EOE.</p><p>Location: 1365 N 10th St</p><p>USA</p><p>San Jose</p><p>CA</p><p>95112, San Jose, CA 95112</p><p>Job Type: Full-time</p><p>Work Location: Multiple Locations</p></div>","company":{"companyType":"Public/Established","name":"Harborside","logoUrl":"/logos/harborside-810c2a102b13d65f8d3f7765da5a966a.jpeg"},"location":{"country":"United States","address":"San Jose, CA 95112","city":"San Jose","stateProvince":"CA"},"frontendLink":"/job-posting/harborside/call-center-associate/1ade3ab70c257a603f24cc555296792c","title":"Call Center Associate","category":"Retail","hash":"1ade3ab70c257a603f24cc555296792c","postingUrl":"https://www.indeed.com/job/call-center-associate-1eb1a8ce1c448088"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Klamath Falls, OR, USA","city":"Klamath Falls","stateProvince":"OR"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/63b600276ccf1975448bf35ae6ae82e4","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"63b600276ccf1975448bf35ae6ae82e4","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755828856"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Kirkland, WA, USA","city":"Kirkland","stateProvince":"WA"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/079e50905b705778401effe2ba7ccc1b","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"079e50905b705778401effe2ba7ccc1b","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755834197"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Fargo, ND, USA","city":"Fargo","stateProvince":"ND"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/9edb3887439b299e4c1393353905d196","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"9edb3887439b299e4c1393353905d196","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755837698"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Ventura, CA, USA","city":"Ventura","stateProvince":"CA"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/26f4a096fc8a1fce40857eb9f9db4fea","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"26f4a096fc8a1fce40857eb9f9db4fea","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755846032"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Milwaukee, WI, USA","city":"Milwaukee","stateProvince":"WI"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/42fc7758068cc9dbb8143be81931fce5","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"42fc7758068cc9dbb8143be81931fce5","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755831024"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Fountain Hills, AZ, USA","city":"Fountain Hills","stateProvince":"AZ"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/acc90bd3ef7ba487bbd0c826b59b5d87","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"acc90bd3ef7ba487bbd0c826b59b5d87","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755829516"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Parkersburg, WV, USA","city":"Parkersburg","stateProvince":"WV"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/7cf6c431a481bac409bc5f742f516d6b","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"7cf6c431a481bac409bc5f742f516d6b","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755817005"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Gilbert, AZ, USA","city":"Gilbert","stateProvince":"AZ"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/2c0a2a511ddbbf5d1bf7a740183beea6","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"2c0a2a511ddbbf5d1bf7a740183beea6","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755825866"},{"salaries":[{"salaryStart":"$25k","salaryEnd":"$undefined","currency":"US","source":"Glassdoor","position":"FT Night Cashier","type":"per year","url":"https://www.glassdoor.com/Salary/Lowe-s-Home-Improvement-FT-Night-Cashier-Detroit-Salaries-EJI_IE415.0,23_KO24,40_IL.41,48_IM236.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Waterford Twp, MI, USA","city":"Waterford Twp","stateProvince":"MI"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/b743c61ce214f394a145dd0d52308f7d","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"b743c61ce214f394a145dd0d52308f7d","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755835957","salary":"$25k - $undefined"},{"salaries":[{"salaryStart":"$25k","salaryEnd":"$undefined","currency":"US","source":"Glassdoor","position":"FT Night Cashier","type":"per year","url":"https://www.glassdoor.com/Salary/Lowe-s-Home-Improvement-FT-Night-Cashier-Detroit-Salaries-EJI_IE415.0,23_KO24,40_IL.41,48_IM236.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Flint, MI, USA","city":"Flint","stateProvince":"MI"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/10a41f4a20a45d764615ddc1e02fccd2","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"10a41f4a20a45d764615ddc1e02fccd2","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755836657","salary":"$25k - $undefined"},{"salaries":[{"salaryStart":"$25k","salaryEnd":"$undefined","currency":"US","source":"Glassdoor","position":"FT Night Cashier","type":"per year","url":"https://www.glassdoor.com/Salary/Lowe-s-Home-Improvement-FT-Night-Cashier-Detroit-Salaries-EJI_IE415.0,23_KO24,40_IL.41,48_IM236.htm"}],"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Midland, MI, USA","city":"Midland","stateProvince":"MI"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/a78120af16b290300472929f0248873f","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"a78120af16b290300472929f0248873f","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755841077","salary":"$25k - $undefined"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Mt Pleasant, SC, USA","city":"Mt Pleasant","stateProvince":"SC"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/2193d0eed6697f6fe03a92b7d47f324d","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"2193d0eed6697f6fe03a92b7d47f324d","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755816026"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Davenport, IA, USA","city":"Davenport","stateProvince":"IA"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/2b11bd101d9fd3fabc3081f0d7939258","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"2b11bd101d9fd3fabc3081f0d7939258","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755827739"},{"employmentType":"Full-time","function":["Customer Service"],"postedOn":"2 days ago","description":"<div><p>You will be working closely with the customer success team and take ownership over making sure customers are able to use Distru to its fullest to stay compliant and efficient in the cannabis industry. You are passionate about helping people and customer-obsessed. You enjoy and are exceptional at building relationships. You thrive working with a positive team and staying organized. You get excited about the success of Distru customers that will in turn help them build a thriving business in a fascinating growing market. In addition to their competitive pay plan with equity, they will actively enable you to reach your career goals and grow with them. This is a remote full-time opportunity.</p><p>Things you may work on</p><p>• Supporting customer happiness and retention working cross-functionally with customer success, engineering, product, and sales</p><p>• Responding to support tickets and identifying their issues</p><p>• Relaying advanced customer problems to customer success and engineering with detailed notes to help them address the problem</p><p>• Making video recordings of solutions for customers to have them watch</p><p>• Jumping on the phone with customers to debug issues</p><p>• Identifying common questions that should have a knowledge base article and helping create that article</p><p>• Master the tools they use in-house (i.e. Hubspot, Intercom)</p><p>Desired Experience</p><p>• A strong desire to learn and succeed in supporting cannabis operations</p><p>• Excellent written communication skills</p><p>• Comfort on the phone, strong email writing skills, and happy to handle objections</p><p>• A good sense of humor and desire to have fun</p><p>• Be willing to work specific hours to provide support coverage to customers</p><p>• Prior experience taking calls directly from customers in a technical support capacity</p><p>• The ability to write about technical subjects clearly in a non-boring style</p><p>• Proposes solutions, doesn't just point out problems</p><p>• Proven to leverage tools to help solve problems i.e excel, software, etc.</p><p>Preferred not required</p><p>• Previous CRM experience, Hubspot is a plus</p><p>• Experience in the cannabis industry</p><p>• Previous SaaS support experience</p><p>• Hands-on experience managing customer issues through ticketing solutions (such as Intercom)</p><p>• Hands-on experience in a technical support capacity, supporting customers using an Enterprise Software or SaaS Solution</p><p><b>Benefits</b></p><p>• Full Medical, Vision and Dental insurance coverage for employee, and 90% for spouse, domestic partner, and any dependent family members.</p><p>• Competitive Salary</p><p>• Generous stock options with employee-friendly exercise terms and post-termination exercise window</p><p>• 18 days Paid Time Off (They want you to use these!)</p><p>• Working with successful and experienced teammates coming from top cannabis operations in the US</p><p>• Education on the ins and outs of the Cannabis Industry that's hard to find anywhere else</p></div>","company":{"companyType":"Private/Growth","name":"Distru","logoUrl":"/logos/distru-2cdc62a115075ba76816e8545245a462.jpeg"},"location":{"country":"United States","address":"Jacksonville, FL, USA","city":"Jacksonville","stateProvince":"FL"},"frontendLink":"/job-posting/distru/ft-customer-support-work-from-home/c55cbec2d27277200e3c8fad7d8708e9","title":"FT Customer Support - Work From Home","category":"Supply Chain & Logistics","hash":"c55cbec2d27277200e3c8fad7d8708e9","postingUrl":"https://www.linkedin.com/jobs/view/ft-customer-support-work-from-home-at-distru-2755812631"}]