Customer Service Coordinator / Order Management

Reena Group of Companies Mississauga, ON Full-time
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Reena Group of Companies provide support to the health and wellness industry by providing Analytical Testing, Regulatory Affairs and Contract Manufacturing services.

www.thereenagroup.com

As an Customer Service Coordinator / Order Management , you will be responsible for provides customer service to customers in Canada providing information on products, pricing, order entry, order status & shipping arrangements .

Job Description:

  • Perform inside sales functions by sending cold emails, calling customers and encouraging sales in-house
  • Enter daily orders from customers
  • Respond to customer inquiries timely resolving product or service problems via email or phone
  • Coordinate orders with Production and Customer
  • Check daily open orders and back-orders to ensure products are being shipped
  • Assist other team members with daily distribution of work and for coverages
  • Be punctual and conscientious about serving customers
  • Respect confidentiality
  • Take and process credit card payments accurately

Qualifications:

  • Post-secondary education preferred
  • 2-3 years of similar customer service or inside sales experience supporting order entry and a variety of in-office customer support functions
  • Must have excellent written and oral communication skills to write clear emails to customers and to respond to phone inquiries
  • Strong Microsoft computer skills and ability to quickly learn in-house systems
  • Attention to detail and inputting accuracy is needed
  • Experience working in a team environment demonstrating flexibility, adaptability and working in a high-volume, fast paced environment
  • Strong analytical and problem-solving skills to understand processes and where customers may be experiencing issues and how to resolve issues

Operations During COVID-19:

We continue to closely monitor the COVID-19 situation as well we are working to comply with advice being provided by both levels of the Canadian government.

Our parent company, Reena Group provides essential goods and services to the pharmaceutical, food, natural health products and medical cannabis industries, who are playing a pivotal role in responding to the crisis by ensuring the availability of products and supplies necessary to respond medically and economically both in Canada and the United States.

During this unprecedented time, our number one priority is the safety of our employees, customers and communities. To continue our operations we have proactively adopted modified working practices, and taken all the warranted precautions to mitigate the risk of COVID-19 transmission and to ensure a safe environment to ensure that we comply with the principles of social distancing.

Job Type: Full-time

Salary: $38,000.00-$40,000.00 per year

Schedule:

  • 8 hour shift

Experience:

  • customer service: 2 years (preferred)

Work remotely:

  • No
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Take micro breaks, stretch, hydrate</p><p>• Events – prepare for long hours on your feet. Hydrate, stretch, make sure you eat, and wear comfortable shoes.</p><p>• Travel – be ready to hop on a train, plane, car, bus, or whatever gets you to the space for meetings, events, and training. Hydrate, plan in advance, and overall be safe.</p><p>Fire &amp; Flower values the diversity of the people it hires and serves. 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We believe that cannabis can be a force for good. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. We will achieve this through an innovative and disruptive portfolio of cannabis and hemp-derived products.<br />With millions of square feet of licensed production capacity and operations spanning four continents, Canopy Growth is the world's leading cannabis and hemp company. We recognize that employees are at the core of our success, and we take pride in a corporate culture that emphasizes inclusiveness, collaboration, and diversity.<br />Our employees come from a wide range of backgrounds, each bringing their own unique skills and talents to the table, working together to continue our incredible momentum of growth. If you are interested in building global challenger brands, scaling a business, and working in a values-driven environment, we want to hear from you!<br /><br />The Opportunity<br />As a Service Desk Agent, you will be responsible for supporting employees across multiple physical sites, while working closely with the team to accomplish set goals. You will need to work alongside the Canopy IT team in order to align with all company policies and procedures that are required.<br /><br />Responsibilities<br /><ul><li>Ticketing system incident management</li><li>Support desk for employees across multiple physical sites</li><li>Onboarding equipment and resources for staff</li><li>Security systems support and administration</li><li>Deskside support for Windows and Apple computers</li><li>General office troubleshooting and administration</li><li>Other duties as assigned</li></ul>Experience<br /><ul><li>Minimum 1-2 years’ experience in deploying, configuring and installing computer hardware and software.</li><li>Must have proven customer service background</li><li>2-3 years of experience supporting Windows operating system environments</li><li>Ability to comprehend and follow verbal and written technical instructions and scripts.</li><li>IT certification or equivalent hardware break fix skill set</li><li>Networks skills related to TCP/IP, LAN/WAN and Active Directory</li><li>Ability to work independently</li><li>Ability to lift and move including but not limited to, packaged computers and equipment such as monitors, display panels or small TV's, laptops</li><li>Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.</li><li>Ability to interact effectively with internal and external contacts</li><li>Excellent interpersonal skills and ability to work collaboratively in a team environment.</li><li>Ability to stand for long periods of time, bend, stoop and lift computer equipment</li><li>Must be flexible to shift work / after hours support</li><li>Must have reliable personal transportation and an active driver's license since multiple sites are involved</li></ul>Other Details<br />This is a 12 Month Temporary contract position.<br /><br />We appreciate the interest from all candidates, and promise to review all applications, but we will only be contacting those who best fit the requirements. If you don’t hear from us, don’t fret; every resume we get is kept in our database for six months for consideration in future searches for talent.<br />Canopy Growth welcomes and encourages applications from people with disabilities.<br />Accommodations are available upon request for candidates taking part in all aspects of the selection process.<br /><b>One last note:</b> the chosen applicant will be required to successfully complete background and reference checks.<br />Thank you so much for your interest in Canopy Growth.</div>","company":{"companyType":"Public/Established","name":"Canopy Growth Corporation","logoUrl":"/logos/canopy-growth-corporation-4824ec81067c68cbe6c52ae1676e4cd3.jpeg"},"location":{"country":"Canada","address":"Smiths Falls, ON","city":"Smiths Falls","stateProvince":"ON"},"frontendLink":"/job-posting/canopy-growth-corporation/desktop-support-agent-contract/09138e6c2b1ffe99f5239a75410a8f6c","title":"Desktop Support Agent - Contract","hash":"09138e6c2b1ffe99f5239a75410a8f6c","postingUrl":"https://ca.indeed.com/job/desktop-support-agent-contract-7ad7abdf9548c27d"},{"employmentType":"Full-time","postedOn":"23 days ago","description":"<div><p>Company Description</p><p>Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.</p><p>In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.</p><p>In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.</p><p><b>Job Description</b></p><p>Primary Purpose: Responsible for fulfilling all customer service responsibilities to support the Cannabis Testing laboratories. This position is responsible for providing exceptional customer service to the company's current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision.</p><p><b>Main Responsibilities:</b></p><p>· Liaise with company customers through phone, e-mail and in person;</p><p>· Maintain superior customer relations;</p><p>· Manage customer scheduling of projects;</p><p>· Coordinate project tracking and client management;</p><p>· Create new client accounts and link standard quotations from comLIMS (internal system);</p><p>· Follow up Purchasing orders;</p><p>· Retrieve and archive Certificate of Analyses</p><p>· Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients);</p><p>· Creating memos;</p><p>· Verifying information on on-going projects;</p><p>· Handling other duties promoting the achievement of customer service and business goals including internal sales;</p><p>· Ensure regulatory compliance;</p><p>· Other tasks as requested by supervisor.</p><p><b>Qualifications</b></p><p><b>Desired Qualifications:</b></p><p>• High school diploma required; college or university accreditation in a science background is a strong asset;</p><p>• Minimum of 3-5 years' customer service experience;</p><p>• Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel, Typing);</p><p>· Develop proficiency with eLIMS.</p><p><b>Personal Characteristics:</b></p><p>• Must speak and write English fluently;</p><p>• Extremely high level of accuracy and strong attention to detail;</p><p>• Must be articulate and possess excellent communication skills, both written and verbal;</p><p>• A high level of professionalism and confidentiality is crucial to this role;</p><p>• Professional, friendly, and courteous in all interactions, whether with customers or co- workers;</p><p>• High energy with strong initiative, flexibility, resourcefulness and a can-do attitude;</p><p>• Excellent organizational skills;</p><p>• Strong customer service skills;</p><p>• Ability to work independently, while supporting a collaborative, team-based department;</p><p>• Ability to multitask and remain calm under pressure in a fast-paced environment;</p><p>• High level of professionalism, maturity, good judgment, and discretion when dealing in confidential matters;</p><p>• Must be proactive, self-disciplined, and able to demonstrate a high level of productivity;</p><p>• Demonstrated satisfactory work performance and attendance record;</p><p>• Willingness to learn with the ability to retain information quickly and apply knowledge to various scenarios.</p><p>Working Conditions: This position will be working in an office environment. Moderate level of activity and some light lifting requirements to fulfill any required administrative duties such as filing and photocopying. Extra hours, evening or weekend work may occasionally be required.</p><p>Additional Information</p><p>Eurofins supports equal opportunities for inclusion and invites all qualified applicants to apply; if accommodations are required in the application or interview process, please contact us via Only shortlisted candidates will be contacted.</p><p>Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at</p></div>","company":{"companyType":"Public/Established","name":"Eurofins NSC Canada Inc","logoUrl":"/logos/eurofins-nsc-canada-inc-0cfc7b6cd47b5117c376b156d75be7a8.jpeg"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/eurofins-nsc-canada-inc/customer-service-representative-adminstrator-cannabis-testing/8d6cf50714ba70b9a0a21ab8e11be1ba","title":"Customer Service Representative/ Adminstrator - Cannabis Testing ...","hash":"8d6cf50714ba70b9a0a21ab8e11be1ba","postingUrl":"https://ca.bebee.com/job/20210829-a09f97ba97350d2478da504b5a947259"},{"employmentType":"Full-time","postedOn":"25 days ago","description":"<div><p>Company Description</p><p>Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.</p><p>In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.</p><p>In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.</p><p><b>Job Description</b></p><p>Primary Purpose: Responsible for fulfilling all customer service responsibilities to support the Cannabis Testing laboratories. This position is responsible for providing exceptional customer service to the company’s current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision.</p><p><b>Main Responsibilities:</b></p><p>· Liaise with company customers through phone, e-mail and in person;</p><p>· Maintain superior customer relations;</p><p>· Manage customer scheduling of projects;</p><p>· Coordinate project tracking and client management;</p><p>· Create new client accounts and link standard quotations from comLIMS (internal system);</p><p>· Follow up Purchasing orders;</p><p>· Retrieve and archive Certificate of Analyses</p><p>· Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients);</p><p>· Creating memos;</p><p>· Verifying information on on-going projects;</p><p>· Handling other duties promoting the achievement of customer service and business goals including internal sales;</p><p>· Ensure regulatory compliance;</p><p>· Other tasks as requested by supervisor.</p><p><b>Qualifications</b></p><p><b>Desired Qualifications:</b></p><p>• High school diploma required; college or university accreditation in a science background is a strong asset;</p><p>• Minimum of 3-5 years' customer service experience;</p><p>• Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel, Typing);</p><p>· Develop proficiency with eLIMS.</p><p><b>Personal Characteristics:</b></p><p>• Must speak and write English fluently;</p><p>• Extremely high level of accuracy and strong attention to detail;</p><p>• Must be articulate and possess excellent communication skills, both written and verbal;</p><p>• A high level of professionalism and confidentiality is crucial to this role;</p><p>• Professional, friendly, and courteous in all interactions, whether with customers or co- workers;</p><p>• High energy with strong initiative, flexibility, resourcefulness and a can-do attitude;</p><p>• Excellent organizational skills;</p><p>• Strong customer service skills;</p><p>• Ability to work independently, while supporting a collaborative, team-based department;</p><p>• Ability to multitask and remain calm under pressure in a fast-paced environment;</p><p>• High level of professionalism, maturity, good judgment, and discretion when dealing in confidential matters;</p><p>• Must be proactive, self-disciplined, and able to demonstrate a high level of productivity;</p><p>• Demonstrated satisfactory work performance and attendance record;</p><p>• Willingness to learn with the ability to retain information quickly and apply knowledge to various scenarios.</p><p>Working Conditions: This position will be working in an office environment. Moderate level of activity and some light lifting requirements to fulfill any required administrative duties such as filing and photocopying. Extra hours, evening or weekend work may occasionally be required.</p><p>Additional Information</p><p>Eurofins supports equal opportunities for inclusion and invites all qualified applicants to apply; if accommodations are required in the application or interview process, please contact us via www.eurofins.ca. Only shortlisted candidates will be contacted.</p><p>Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca</p></div>","company":{"website":"eurofins.com","companyType":"Public/Established","name":"Eurofins","logoUrl":"/logos/eurofins-c4cda7d0efbb9a213a88f8d792dba013.png"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/eurofins/customer-service-representative-adminstrator-cannabis-testing/068105917415c2630295ae0ba9fdd48f","title":"Customer Service Representative/ Adminstrator - Cannabis Testing ...","hash":"068105917415c2630295ae0ba9fdd48f","postingUrl":"https://jobs.smartrecruiters.com/Eurofins/743999769275277-customer-service-representative-adminstrator-cannabis-testing-eurofins-experchem-laboratories"},{"postedOn":"24 days ago","description":"<div><ul><div>Toronto, ON, Canada</div><div>Full-time</div></ul><br /><div><div><div><div><h2><b>Company Description</b></h2></div><div><p><b><i>Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.</i></b></p><p><b><i>In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.</i></b></p><p><b><i>In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.</i></b></p></div></div><div><div><h2><b>Job Description</b></h2></div><div><p><b>Primary Purpose: </b>Responsible for fulfilling all customer service responsibilities to support the Cannabis Testing laboratories. This position is responsible for providing exceptional customer service to the company’s current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision.</p><p><b>Main Responsibilities:</b></p><ul><li>Liaise with company customers through phone, e-mail and in person;</li><li>Maintain superior customer relations;</li><li>Manage customer scheduling of projects;</li><li>Coordinate project tracking and client management;</li><li>Create new client accounts and link standard quotations from comLIMS (internal system);</li><li>Follow up Purchasing orders;</li><li>Retrieve and archive Certificate of Analyses</li><li>Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients);</li><li>Creating memos;</li><li>Verifying information on on-going projects;</li><li>Handling other duties promoting the achievement of customer service and business goals including internal sales;</li><li>Ensure regulatory compliance;</li><li>Other tasks as requested by supervisor.</li></ul></div></div><div><div><h2><b>Qualifications</b></h2></div><div><p><b>Desired Qualifications:</b></p><ul><li>High school diploma required; college or university accreditation in a science background is a strong asset;</li><li>Minimum of 3-5 years' customer service experience;</li><li>Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel, Typing);</li><li>Develop proficiency with eLIMS.</li></ul><p><b>Personal Characteristics:</b></p><ul><li>Must speak and write English fluently;</li><li>Extremely high level of accuracy and strong attention to detail;</li><li>Must be articulate and possess excellent communication skills, both written and verbal;</li><li>A high level of professionalism and confidentiality is crucial to this role;</li><li>Professional, friendly, and courteous in all interactions, whether with customers or co- workers;</li><li>High energy with strong initiative, flexibility, resourcefulness and a can-do attitude;</li><li>Excellent organizational skills;</li><li>Strong customer service skills;</li><li>Ability to work independently, while supporting a collaborative, team-based department;</li><li>Ability to multitask and remain calm under pressure in a fast-paced environment;</li><li>High level of professionalism, maturity, good judgment, and discretion when dealing in confidential matters;</li><li>Must be proactive, self-disciplined, and able to demonstrate a high level of productivity;</li><li>Demonstrated satisfactory work performance and attendance record;</li><li>Willingness to learn with the ability to retain information quickly and apply knowledge to various scenarios.</li></ul><p><b>Working Conditions: </b>This position will be working in an office environment. Moderate level of activity and some light lifting requirements to fulfill any required administrative duties such as filing and photocopying. Extra hours, evening or weekend work may occasionally be required.</p></div></div><div><div><h2><b>Additional Information</b></h2></div><div><p><i>Eurofins supports equal opportunities for inclusion and invites all qualified applicants to apply; if accommodations are required in the application or interview process, please contact us via </i><i>www.eurofins.ca</i><i>. Only shortlisted candidates will be contacted.</i></p><p><b>Accommodation:</b> Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at <b><i>www.eurofins.ca</i></b></p></div></div></div></div><p></p></div>","company":{"companyType":"Public/Established","name":"Eurofins Central Laboratory","logoUrl":"/logos/eurofins-central-laboratory-d18d7278468642dea8c7d0d5be2db254.png"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/eurofins-central-laboratory/customer-service-representative-adminstrator-cannabis-testing-eurofins-experchem-laboratories/944da678f5ce78c832c3662eeb911d6d","title":"Customer Service Representative/ Adminstrator - Cannabis Testing - Eurofins Experchem Laboratories","hash":"944da678f5ce78c832c3662eeb911d6d","postingUrl":"https://ca.indeed.com/job/customer-service-representative-adminstrator-cannabis-testing-eurofins-experchem-laboratories-af1af26f786084f7"},{"postedOn":"24 days ago","description":"<div><div>Company Description<p><b><i><br />Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.</i></b></p><p><b><i>In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.</i></b></p><p><b><i>In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.</i></b></p></div><br /><div>Job Description<p><b><br />Primary Purpose: </b>Responsible for fulfilling all customer service responsibilities to support the Cannabis Testing laboratories. This position is responsible for providing exceptional customer service to the company’s current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision.</p><p><b>Main Responsibilities:</b></p><ul><li>Liaise with company customers through phone, e-mail and in person;</li><li>Maintain superior customer relations;</li><li>Manage customer scheduling of projects;</li><li>Coordinate project tracking and client management;</li><li>Create new client accounts and link standard quotations from comLIMS (internal system);</li><li>Follow up Purchasing orders;</li><li>Retrieve and archive Certificate of Analyses</li><li>Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients);</li><li>Creating memos;</li><li>Verifying information on on-going projects;</li><li>Handling other duties promoting the achievement of customer service and business goals including internal sales;</li><li>Ensure regulatory compliance;</li><li>Other tasks as requested by supervisor.</li></ul></div><br /><div>Qualifications<p><b><br />Desired Qualifications:</b></p><ul><li>High school diploma required; college or university accreditation in a science background is a strong asset;</li><li>Minimum of 3-5 years' customer service experience;</li><li>Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel, Typing);</li><li>Develop proficiency with eLIMS.</li></ul><p><b>Personal Characteristics:</b></p><ul><li>Must speak and write English fluently;</li><li>Extremely high level of accuracy and strong attention to detail;</li><li>Must be articulate and possess excellent communication skills, both written and verbal;</li><li>A high level of professionalism and confidentiality is crucial to this role;</li><li>Professional, friendly, and courteous in all interactions, whether with customers or co- workers;</li><li>High energy with strong initiative, flexibility, resourcefulness and a can-do attitude;</li><li>Excellent organizational skills;</li><li>Strong customer service skills;</li><li>Ability to work independently, while supporting a collaborative, team-based department;</li><li>Ability to multitask and remain calm under pressure in a fast-paced environment;</li><li>High level of professionalism, maturity, good judgment, and discretion when dealing in confidential matters;</li><li>Must be proactive, self-disciplined, and able to demonstrate a high level of productivity;</li><li>Demonstrated satisfactory work performance and attendance record;</li><li>Willingness to learn with the ability to retain information quickly and apply knowledge to various scenarios.</li></ul><p><b>Working Conditions: </b>This position will be working in an office environment. Moderate level of activity and some light lifting requirements to fulfill any required administrative duties such as filing and photocopying. Extra hours, evening or weekend work may occasionally be required.</p><br />Additional Information<p><i><br />Eurofins supports equal opportunities for inclusion and invites all qualified applicants to apply; if accommodations are required in the application or interview process, please contact us via </i><i>www.eurofins.ca</i><i>. Only shortlisted candidates will be contacted.</i></p><p><b>Accommodation:</b> Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at <b><i>www.eurofins.ca</i></b></p></div></div>","company":{"companyType":"Public/Established","name":"Eurofins Canada Food testing","logoUrl":"/logos/eurofins-nsc-canada-inc-0cfc7b6cd47b5117c376b156d75be7a8.jpeg"},"location":{"country":"Canada","address":"Toronto, ON","city":"Toronto","stateProvince":"ON"},"frontendLink":"/job-posting/eurofins-canada-food-testing/customer-service-representative-adminstrator-cannabis-testing-eurofins-experchem-laboratories/c6d6dd97e0871062a3b80d1bed38e0f3","title":"Customer Service Representative/ Adminstrator - Cannabis Testing - Eurofins Experchem Laboratories","hash":"c6d6dd97e0871062a3b80d1bed38e0f3","postingUrl":"https://ca.indeed.com/job/customer-service-representative-adminstrator-cannabis-testing-eurofins-experchem-laboratories-dda9fbaf6ad8aacf"},{"employmentType":"Full-time","postedOn":"22 days ago","description":"<div><p>Senior Customer Support Analyst – Cannabis IT</p><p>Information Systems R18</p><p>At the Liquor Distribution Branch (LDB) our vision of ‘Service. Relationships. Results.’ is all about providing a valued service, building strong relationships with our stakeholders, and achieving greater results for the province.</p><p>The LDB is one of two branches of government responsible for the cannabis and liquor industry of B.C. We operate the wholesale distribution of beverage alcohol and non-medical cannabis within the province, as well as the household retail brands of BC Liquor Stores and BC Cannabis Stores.</p><p>We employ nearly 5,000 people in over 200 communities and have hundreds of career opportunities spanning our entire wholesale, retail and corporate operations – from supply chain logistics, to high-tech solutions, and everything in between. The LDB has been named one of BC’s Top Employers 12 times over for offering exceptional places to work, flexible work hours and earned days off, extended health and dental benefits, maternity and parental leave top-up payments, a pension program, in-house professional and leadership development, and subsidies for professional accreditation.</p><p>The information technology (IT) team is highly customer focused and directly supports four distinct lines of business: retail liquor, wholesale liquor, cannabis, and corporate. These line of business IT teams are supported overall by both a Chief Information Security Officer and a Chief Technical Officer and their respective departments to ensure the organization prioritizes security and innovation.</p><p>At present the technology team consists of more than 200 full-time employees, and has also adopted a multi-sourcing strategy and leverages external expertise, Cloud SaaS based services and government shared services as appropriate.</p><p><b>The teams integrate, maintain and enhance more than 80 business systems on a hybrid on-premises and cloud infrastructure. These include:</b></p><p>• Merchandising and retail store systems that process 40 million plus customer transactions per year.</p><p>• Wholesale, distribution and warehouse systems that enable the movement of 17 million plus cases per year.</p><p>• Corporate finance systems to service an annual budget of approximately $3 billion and HR and payroll systems to service more than 5000 employees.</p><p>The Senior Customer Support Analyst (Sr. CSA) is responsible for the operations, people and processes that run the front line IT customer support for the Cannabis IT Operations team, keeping the business running during IT incidents and reporting on current issues and statuses. The Supervisor plays a critical role in supervising and mentoring a team of approximately 4 Customer Support Analysts that provide front line service management and incident management, including escalated problem determination, system and network administration, documentation and resolution implementation (utilizing local and remote administrator privilege to analyze, troubleshoot and resolve all aspects of Retail, Wholesale, Cannabis, and Corporate systems).</p><p>To manage the day-to-day operations of the IT Support Centre, the Sr. CSA manages staff scheduling, resource management, IT service delivery, and operational KPIs, as per the directions from manager of IT operations. The role also develops, analyzes, and interprets key operational metrics-based reports to determine next steps in gaining operational efficiencies.</p><p>The position is accountable for the communication process that covers on-going service interruptions and outages to ensure that both IT and the business are aware of current state, next steps and final resolution.</p><p>A successful criminal record check is required.</p><p>An eligibility list for temporary and permanent future opportunities may be established.</p><p>For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.</p><p><b>Consider an IM/IT Career with the BC Public Service:</b></p><p>https://www2.gov.bc.ca/gov/content/careers-myhr/job-seekers/featured-careers/it</p><p><b>Position Requirements:</b></p><p><b>Education and Experience:</b></p><p>Diploma or degree in IT or related field with a minimum of 3 years of recent, related experience* in an IT Service Desk (Call Centre) environment or certificate of completion from a recognized IT Service Desk (Call Centre) training program.</p><p><b>OR</b></p><p>A combination of education, training and experience may be considered i.e., 5 years of recent related experience* with IT related courses.</p><p><b>• Recent, related experience must have occurred within the last 5 years and must include the following:</b></p><p>• Experience supervising and leading a team of customer support / technical analysts.</p><p>• Experience with incident, service and problem management processes i.e., monitoring and remediation of service requests and incidents.</p><p>• Experience with help desk call tracking and/or IT service management (ITSM) software.</p><p><b>Preference may be given to candidates with any of the following experience:</b></p><p>• Retail technologies (e.g. JDA/Veras POS, Store Operations, In Store Displays, Price Rolls, etc.).</p><p>• Wholesale supply-chain technologies such as TecSYS, WMS, etc.</p><p>• Ecommerce technologies and platforms such as Shopify, Amazon Shopping, Oracle Ebiz, etc.</p><p>• Experience with performance management.</p><p>• Experience with workforce management software.</p><p>• Knowledge of ITIL or ITSM concepts (certification preferred).</p><p><b>How to Apply &amp; Application Requirements:</b></p><p>In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the Position Requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description.</p><p>A cover letter is required as part of your application. The content and/or format of your cover letter may be evaluated as part of the assessment process.</p><p>Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.</p><p>For specific position-related enquiries, please contact at Ravi Joshi, A/Manager, IT Operations, Cannabis IT 604-837-7640.</p><p>Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to [email protected] before the stated closing time, and they will respond as soon as possible to assist you.</p><p>NOTE: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition</p></div>","company":{"website":"bcliquorstores.com","companyType":"Government","name":"BC Liquor Stores","logoUrl":"/logos/bc-liquor-stores-0b0a7e4c37734c591e05c3a8aca37857.jpeg"},"location":{"country":"Canada","address":"Burnaby, BC","city":"Burnaby","stateProvince":"BC"},"frontendLink":"/job-posting/bc-liquor-stores/senior-customer-support-analyst-cannabis/b442e76c957ade86a827e6b129f9360e","title":"Senior Customer Support Analyst, Cannabis","hash":"b442e76c957ade86a827e6b129f9360e","postingUrl":"https://www.callcentrejob.ca/offer/bc/burnaby/senior-customer-support-analyst-cannabis/f35bc3fd-ea91-499b-b08b-ad771add93e0/"}]